0% lettings valuation accuracy
50% lettings fee satisfaction
Oct 08,2014
Oct 08,2014
17
people found
this helpful
this helpful
The reviews here are depressingly familiar, echoing my own experience of living in a tenement building "managed" by MacFie & Co. For some years now, all attempts to get common repairs and close maintenance sorted have been stalled by MacFie's inability to gather funds and/or majority assent for essential works.
Their attitude to clients is dismissive and, at times, downright rude and patronising - I was once called "touchingly naive" (in writing) by Mr Dickson for having had the temerity to pull them up on their incompetence. Their slogan is "Hands On Property Management" but their idea of "hands on" seems to consist of sending out letters and then shrugging their shoulders if this lazy (and ineffectual) approach doesn't have the desired effect. The only efficiency I've ever witnessed is their ability to send out and chase up bills for their "services".
On the principle that a picture tells a thousand words, I've attached some images taken yesterday of the communal areas of our building. PLEASE, if you're thinking of employing this firm, think again - in my opinion, you will be squandering your money and signing up for years of frustration, potentially damaging the value of your home in the process.
Their attitude to clients is dismissive and, at times, downright rude and patronising - I was once called "touchingly naive" (in writing) by Mr Dickson for having had the temerity to pull them up on their incompetence. Their slogan is "Hands On Property Management" but their idea of "hands on" seems to consist of sending out letters and then shrugging their shoulders if this lazy (and ineffectual) approach doesn't have the desired effect. The only efficiency I've ever witnessed is their ability to send out and chase up bills for their "services".
On the principle that a picture tells a thousand words, I've attached some images taken yesterday of the communal areas of our building. PLEASE, if you're thinking of employing this firm, think again - in my opinion, you will be squandering your money and signing up for years of frustration, potentially damaging the value of your home in the process.
What agent could do to change your mind?
They could have provided the service for which they are paid.Attached Filesnbsp;
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Latest Reviews
12th Oct 2023
reviewed by 'Vincent (1-2-Let)'
5th Dec 2021
reviewed by 'F Cardle'
12th Sep 2019
reviewed by 'David'
14th Feb 2019
reviewed by 'Angry'
14th Aug 2017
reviewed by 'DISGRUNTLED'
Opening Hours
Address
Macfie & Co
5 Cathkinview Road
Glasgow
City of Glasgow
G42 9EA
0141 632 5588
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Lettings | 0% | 50% | £0 | £0 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 0 | 0 | 0 | 2 | 0 | 0 | 0 | 0 | 3 | 9 |
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Oct 12,2023
Oct 12,2023
0
people found
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I am not one for writing reviews myself, however i do believe in the importance of sharing good and bad experiences
As a letting agency, we deal with a lot of factors in our business, some ok, some so poor that we have to take ...
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Dec 05,2021
Dec 05,2021
0
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I cannot thank Sharon, and earlier on Max, for their kind, timeous and helpful responses to getting our ceiling fixed promptly after it fell in due to water ingress from the flat above. They arranged for Colvie Joiners to do the work. Colin, Andy and ...
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Sep 12,2019
Sep 12,2019
13
people found
this helpful
this helpful
Absolute charlatans. I have had to sell my property in Cathcart because of these cowboys. Pillage you for money and do nothing. Please please please if anyone reads this do not touch this company with a barge poll. I would even consider not buying a ...
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Feb 14,2019
Feb 14,2019
8
people found
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Spoke to Jan in relation to factoring issue.
She was so rude and uninterested all she kept replying was 'hmmmmm'
She repeated information that I already knew and wouldn't provide any update.
Jan then began to raise her voice and wouldn't let sentences be said ...
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Aug 16,2017
Aug 16,2017
15
people found
this helpful
this helpful
Cowboys, con-artists and horrible people to deal with. I will be reporting this company to BBC Panorama's Rogue Traders. Taking funds for doing nothing. They are allowing a listed building within Glasgow City Centre to fall to the ground. After a whole year since I ...
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Comment on agent fees
AWFUL, CON ARTISTS. Never use them, absolute cowboys ripping people off.
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Aug 14,2017
Aug 14,2017
9
people found
this helpful
this helpful
One of the worst companys to deal with; I have been waiting for months for a copy of the Minutes that were taken back in June for Hillside & Hillfoot in Houston Renfrewshire.
I have been dealing with Joanne Graham whom was going to send me ...
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Comment on agent fees
BAD
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Oct 31, 2021
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(1)
I had to deal with these cowboys when i owned a flat in a communal block and they were a joke sending in cowboy after cowboy i eventually had to go to court when i refused to pay £50 for them supplying 10 light bulbs they never even installed them just left them in a box in the communal cupboard - terrible customer service! ...
Nov 27,2016
Nov 27,2016
9
people found
this helpful
this helpful
Absolutely awful level of service. Paying a management fee for absolutely nothing. They weren't even interested when i complained to them. Total lack of respect for their customers....
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Comment on agent fees
£30 per quarter is fine if they do anything for their money. It's a rip off with MacFie because they do nothing. They struggle to reply to emails, get invoices correct or even get quotes for work required on the building.
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Jul 01,2016
Jul 01,2016
9
people found
this helpful
this helpful
I came to know about this agency through a recommendation from a waiter at a café who I told I was looking for a flat in Glasgow. When I visited their website I found a property I liked and so I contacted the agency and ...
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What agent could do to change your mind?
Never got this far...Attached Filesnbsp;
Comment on agent fees
Never got this far...
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Oct 08,2014
Oct 08,2014
17
people found
this helpful
this helpful
The reviews here are depressingly familiar, echoing my own experience of living in a tenement building "managed" by MacFie & Co. For some years now, all attempts to get common repairs and close maintenance sorted have been stalled by MacFie's inability to gather funds and/or ...
read full review
read full review
What agent could do to change your mind?
They could have provided the service for which they are paid.Attached Filesnbsp;
Attachments
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Yes
Sep 08,2014
Sep 08,2014
12
people found
this helpful
this helpful
I currently pay over £500 per year for building's insurance with Macfie and Co, which went up by almost £100 from the previous year, this is for a one bedroomed flat. Was that the best quote that you could find, or the one that offered the best ...
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Aug 04,2013
Aug 04,2013
26
people found
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this helpful
Until we sacked them in 2012 MacFie and Co had been the factor of our city centre building since at least 1988. In those 25 years, despite an annual income of thousands of pounds from residents of our building for 'admin fees' and minor repairs no-one could locate, ...
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Dec 05, 2019
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(4)
The above brings back memories ,in the 90,s owned a flat in Queen's Park,one incident that stands out was one of there tenants complained to them about the smell from the flat on the same landing ,macfie rather than confront the offending tenant directly,,decided to send a copy of the complainers letter to the other letter,I was privy to all this ,as being in the same close the grapevine is palapable,upshot was the aggrieved tenant decided to challenge the complainer to a fight,only my int ...
May 20,2013
May 20,2013
15
people found
this helpful
this helpful
These guys are complete cowboys, maintained our property however did not do anything for the upkeep of the building, intercom system had been broken for 10 years eventually we sacked them as paying them a mangement for them to do nothing....
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May 29, 2014
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(1)
Given that we only managed one property in the G5 area, I suspect this refers to the property which was the subject of a more recent posting by Graham Watson, to whom I have replied. I would apply that response here. ...
Apr 07,2012
Apr 07,2012
25
people found
this helpful
this helpful
MacFie & Co are not only incompetent, they intimidate and threaten court action, seek to charge for work that is never completed, overcharge for horrendously poor quality work that is, and enforce ridiculous maintenance schedules designed purely to line their own and their chosen contractors' pockets.
...
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What agent could do to change your mind?
Their job.Attached Filesnbsp;
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May 29, 2014
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(3)
Thank you for taking the time to reply. The candour of this response is most welcome.
I hope to have the opportunity of speaking with you directly with regard to any currently outstanding matters. ...
Apr 01,2012
Apr 01,2012
24
people found
this helpful
this helpful
Warning:
Stay away from macfie & co unless you want to spend a lifetime receiving overcharged bills & court threats for substandard work.
Completely unprofessional and overpriced. Macfie have a handful of below par tradesmen to which they exploit fr maximum profit.... At your cost!
Shop around ...
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What agent could do to change your mind?
THESE PEOPLE COULDN'T DO ANYTHING TO CHANGE MY MIND AFTER ALMOST 2 DECADES OF OVERCHARGING, COURT THREATS, TERRIBLE MAINTENANCE PRACTICE, DISGUSTING PHONE MANNER, PREHISTORIC BUSINESS PRACTICES.. DISGUSTING & OUTRAGEOUS THAT THESE PEOPLE ARE STILL IN BUSINESSAttached Filesnbsp;
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May 29, 2014
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(1)
Albeit, this entry dates from over two years ago (and perhaps tellingly coincides with a similarly-worded post), I would invite this complainant to either identify themselves on this forum or speak to me direct in order that I may provide an appropriate response. ...
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