67% sales valuation accuracy
100% sales fee satisfaction
0% lettings valuation accuracy
99% lettings fee satisfaction
Oct 08,2014
Oct 08,2014
5
people found
this helpful
this helpful
Martin & Co Chelmsford are quite frankly the worst company I've ever had the displeasure of dealing with. I can safely advise anyone who is looking to buy/rent a new property to avoid them at all costs. Even if my dream property became available through Martin & Co, I would avoid them like the plague. They are horrendous in every aspect of their business and charge extortionate rates for a pitiful service.
From the very first communication to the last, they have proved themselves to be a total shambles time and time again. The ¢â‚¬Å“charges¢â‚¬Â they request are an outright robbery and it is questionable how they are legally able to request these.
An example of the ¢â‚¬Å“charges¢â‚¬Â is as follows:
1. Arrangement fee ¢â‚¬â€œ (£50.00) I'm fairly certain this consisted of making a phone call.
2. Reference Fee ¢â‚¬â€œ (£30.00) This is literally providing a reference for my new landlord. However, I was informed that £30.00 was a discount, oh thanks!
3. Check in fee ¢â‚¬â€œ (£120.00) I would love to know what administration takes place that justifies charging £120?
I could try to understand the justification for some of the fees charged if the service provided had been up to an adequate level. However, this was not the case and everything Martin & Co provided was slow, unhelpful and bad-mannered. The day I moved in, the property was dirty and had numerous issues despite being 'professionally cleaned'. I immediately began to doubt that the property had actually been checked before I moved in. If it had, then it was done very poorly.
If you have been unfortunate enough to have made the same fatal mistake of going with M&C, then just hope and pray that nothing goes wrong. Not only is their service poor in terms of taking an absolute age attempting to rectify trivial stuff, (if at all) but they will also try and make you feel guilty for making genuine complaints! I received comments back such as ¢â‚¬Å“nobody has ever complained about the cleaning before?¢â‚¬Â I found this extremely unhelpful and irrelevant to my case.
If you fancy throwing away money for an appalling service and an unprofessional company who has no regard for its customers then by all means go with Martin & Co. I would highly recommend that you take your business elsewhere and never have to go through a similar experience.
From the very first communication to the last, they have proved themselves to be a total shambles time and time again. The ¢â‚¬Å“charges¢â‚¬Â they request are an outright robbery and it is questionable how they are legally able to request these.
An example of the ¢â‚¬Å“charges¢â‚¬Â is as follows:
1. Arrangement fee ¢â‚¬â€œ (£50.00) I'm fairly certain this consisted of making a phone call.
2. Reference Fee ¢â‚¬â€œ (£30.00) This is literally providing a reference for my new landlord. However, I was informed that £30.00 was a discount, oh thanks!
3. Check in fee ¢â‚¬â€œ (£120.00) I would love to know what administration takes place that justifies charging £120?
I could try to understand the justification for some of the fees charged if the service provided had been up to an adequate level. However, this was not the case and everything Martin & Co provided was slow, unhelpful and bad-mannered. The day I moved in, the property was dirty and had numerous issues despite being 'professionally cleaned'. I immediately began to doubt that the property had actually been checked before I moved in. If it had, then it was done very poorly.
If you have been unfortunate enough to have made the same fatal mistake of going with M&C, then just hope and pray that nothing goes wrong. Not only is their service poor in terms of taking an absolute age attempting to rectify trivial stuff, (if at all) but they will also try and make you feel guilty for making genuine complaints! I received comments back such as ¢â‚¬Å“nobody has ever complained about the cleaning before?¢â‚¬Â I found this extremely unhelpful and irrelevant to my case.
If you fancy throwing away money for an appalling service and an unprofessional company who has no regard for its customers then by all means go with Martin & Co. I would highly recommend that you take your business elsewhere and never have to go through a similar experience.
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Opening Hours
Address
Martin & Co
15 Duke Street
Chelmsford
Essex
CM1 1HL
01245 330500
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 67% | 100% | £0 | £0 |
| Lettings | 0% | 99% | £600 | £1,100 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 0 | 0 | 4 | 2 | 0 | 0 | 0 | 0 | 0 | 2 |
Areas covered
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Latest Properties
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Feb 21,2024
Feb 21,2024
0
people found
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I have been a tenant with Martin and Co for nine years. Always amazing! Kerri is always around to deal with any issues and anything I need is dealt with promptly and professionally. Letting agents have a bad reputation but I’ve always been really ...
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Mar 16,2023
Mar 16,2023
0
people found
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The Team Martin& Co is one of the best letting agency. All staff are very professional as well as approachable. I rented an apartment for about 3 years from Martin & Co. I never experienced any problem with there service.
Good luck team...
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Feb 07,2023
Feb 07,2023
0
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I love how I was treated professionally from viewing to letting. In terms pf customer relations and feedback, I will score them 5/5. Thanks everyone at Chelmsford office...
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Dec 21,2018
Dec 21,2018
0
people found
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I'm renting through Martin&co for last 3 years and they are all very professional/friendly and always sorted my issues quickly. I know many of them and hands up for allthe good job they provide.
The only person I couldnt deal with luckily left so ...
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Comment on agent fees
Fees are more higher then in other places but frankly i think other agencies aren’t far off.
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Sep 19,2018
Sep 19,2018
0
people found
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Thank You Casey for all your help in finding me a house to let that would take my dog. I had been to all estate agents down Duke St leaving my details and no one even to this date has rung me to see how ...
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Comment on agent fees
Not too bad
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Oct 08,2014
Oct 08,2014
5
people found
this helpful
this helpful
Martin & Co Chelmsford are quite frankly the worst company I've ever had the displeasure of dealing with. I can safely advise anyone who is looking to buy/rent a new property to avoid them at all costs. Even if my dream property became available through ...
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Oct 09, 2014
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(1)
I'm very sorry that you feel that the service you received has not met your expectations. As this complaint is anonymous, I am unable to investigate further at this point. I would very much like the opportunity to discuss your concerns, if you would like to get in touch with me directly, I will happily look into your file. My direct e-mail address is [email protected].
Emma Roberts
Branch Manager ...
May 30,2013
May 30,2013
2
people found
this helpful
this helpful
Poor service. They've arranged a meeting on a certain day and canceled it 1:30h before the meeting time. Given that I'm not from Chelmsford and I had to buy a train ticket, they've wasted my money. Rubbish....
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What agent could do to change your mind?
Poor service. They've arranged a meeting on a certain day and canceled it 1:30h before the meeting time. Given that I'm not from Chelmsford and I had to buy a train ticket, they've wasted my money. Rubbish.Attached Filesnbsp;
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Jul 26, 2013
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We are sorry to learn that you felt this way. We have investigated the matter and have spoken with your Mother, whom the viewing was booked. It was with regret that we had to cancel the viewing at the last minute which was due to the existing tenant not being able to leave work as previously promised. Your Mother is aware of the situation and hopefully we have explained our position. ...
Mar 20,2012
Mar 20,2012
10
people found
this helpful
this helpful
I viewed a property with Martin & Co for a rental property in Chelmer Village, Chelmsford Essex
From the time of the first phone call it was a shocking display of incompetence. Somehow we managed to arrange a viewing despite the very inexperienced young lady not ...
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What agent could do to change your mind?
1) They could have advanced knowledge of the property they were trying to sell, which would have made them seem less incompetent. 2) They need to be more professional 3) They need to be polite and not rude 4) they need to allow time for viewings, or address the reasons they double booked us I will never use Martin & Co Chelmsford fin the future and would discourage anyone from using their services.Attached Filesnbsp;
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Jul 30, 2013
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Absolutely awful, I would avoid Chelmsford Martin & Co at all costs. The whole process, which should have been relatively simple, has been a complete mess. During the time they were in contact with me, I have spoken to at least 5 different members of the team, who I have to explain my problems too all over again, it would seem there is no communication within their team.
I should have read the early warning signs when the property was first advertised incorrectly on the Martin & Co website and ...
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
No procedure available.
Emma Roberts
Branch Manager