Croydon, CR0
3.3/5, 39 reviews
62% recommended
50% lettings valuation accuracy
80% lettings fee satisfaction

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“I have been totally disgusted with the service I have ......”

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Oct 08,2014
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By: 'Alexis'
Oct 08,2014
4 people found
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I have been totally disgusted with the service I have received from Barnard Marcus. The sales staff are useless - turning up to properties without evening knowing the basics about them. No idea of service charges, lease hold, ground rent etc. The sales people seem to have no idea what they'e talking about and just seem to want to push for the highest value possible, even if it means loosing the sale.

Rather than feeling like the customer service was good I have had to repeatedly email them to try and get a response. I have known when houses have come on the market before they have and when I email them about it they'll say that property isn't on the market... only to then get an email an hour or two later asking me if I want to view it! They seemingly read your emails and ignore them, only actually getting back to you when you chase them by text or phone then giving excuses such as my computer isn't working at the moment....(but that's the excuse you get every time you call to chase them). I have no faith in this estate agent whatsoever but don't feel like I can walk away from them as they are managing about half the property sales in our area.

The emails I do get from them are rude and short, often ignoring most, if not all, of the questions I ask. When I have asked for additional information, for example, I have received a blank email back with just an attachment. Call me old fashion but I think that is just downright rude.

Would never, ever voluntarily use this company again. Steer well clear if you're able to.
What agent could do to change your mind?
They could have done....something, anything! Contact me. Get back to my emails. Have politer staff who know what they are talking about. Make me feel valued and not totally ripped off. The list if endless of the things they could do better. I honestly can't think of a single thing they actually do well....
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Latest Reviews

View all Reviews 39
29th Nov 2024
reviewed by 'Niko'
“Absolutely useless. I have been emailing them for months now to remove my property of the market, no-one is getting ......”
24th Aug 2024
reviewed by 'Lily'
“Had the best experience finding a place to rent with Barnard Marcus. Stefanie Naraine was very helpful throughout the entire ......”
29th Dec 2022
reviewed by 'Alistair'
“My wife and I recently used Barnard Marcus to sell our house in Croydon. From start to finish Carrie and ......”
1st Dec 2022
reviewed by 'Felicia'
“Worst ever experience they state that the property is ready for you to move in on the 30th and they ......”
11th Nov 2022
reviewed by 'Martina'
“This is the worst agency we ever dealt with.We have 8 UNANSWERED EMAILS from them. We are due a refund ......”
7th Nov 2022
reviewed by 'Newman'
“Excellent customer service. Great team work in finding a nice house for us. Happy to chosen your agency. Especially thanks ......”
Opening Hours
  • Monday: 08:30 - 18:30
  • Tuesday: 08:30 - 18:30
  • Wednesday: 08:30 - 18:30
  • Thursday: 08:30 - 18:30
  • Friday: 08:30 - 18:00
  • Saturday: 09:00 - 16:00
  • Sunday: Closed
Address

Barnard Marcus
50 Lower Addiscombe Road
Croydon
Greater London
CR0 6AA
0208 6809226

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Lettings 50% 80% £900 £1,500
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
0 2 5 4 9 2 8 2 2 5
Areas covered
Services offered
  • Sales
  • Lettings
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  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
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“Absolutely useless. I have been emailing them......”

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Nov 29,2024
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By: 'Niko'
Nov 29,2024
0 people found
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Absolutely useless. I have been emailing them for months now to remove my property of the market, no-one is getting back at me and the property is still being advertised without my permission. Not sure if it's just the Croydon branch, but terrible services....
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“Highly Recommend...”

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Aug 24,2024
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By: 'Lily'
Aug 24,2024
0 people found
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Had the best experience finding a place to rent with Barnard Marcus. Stefanie Naraine was very helpful throughout the entire experience and helped me get everything sorted. Would highly recommend if you are looking to rent in Croydon....
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“Excellent experience all round...”

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Dec 29,2022
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Carrie
By: 'Alistair'
Dec 29,2022
0 people found
this helpful
My wife and I recently used Barnard Marcus to sell our house in Croydon. From start to finish Carrie and her team were professional, responsive, proactive and trustworthy. Really please with the end to end service and would highly recommend them....
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“Worst ever experience they state that the pro......”

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Dec 01,2022
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By: 'Felicia'
Dec 01,2022
0 people found
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Worst ever experience they state that the property is ready for you to move in on the 30th and they take the holding deposit and on the 30th they inform us that they have not heard from the landlord and then they state that they ...
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“Most unprofessional agency ever...”

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Nov 11,2022
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By: 'Martina'
Nov 11,2022
0 people found
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This is the worst agency we ever dealt with. We have 8 UNANSWERED EMAILS from them. We are due a refund from the landlord, almost a month has gone by and still no refund. I could go on and on about how unprofessional and unresponsive these ...
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“Excellent customer service. Great team work i......”

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Nov 07,2022
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Paul
By: 'Newman'
Nov 07,2022
0 people found
this helpful
Excellent customer service. Great team work in finding a nice house for us. Happy to chosen your agency. Especially thanks to Paul....
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“I'm so please with the services I received fr......”

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Oct 07,2022
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Carrie
By: 'Luis Hernandez'
Oct 07,2022
0 people found
this helpful
I'm so please with the services I received from this agency, the did help me to buy a property from the very beginning until now that we Exchanged Contracts, they allways replied to my emails and help me with all the enquires I had with ...
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“I'm so please with the services I received fr......”

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Oct 07,2022
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Carrie
By: 'Luis Hernandez'
Oct 07,2022
0 people found
this helpful
I'm so please with the services I received from this agency, the did help me to buy a property from the very beginning until now that we Exchanged Contracts, they allways replied to my emails and help me with all the enquires I had with ...
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“I used Barnard Marcus to sell my property end......”

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Feb 07,2022
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Kelly
By: 'Maria'
Feb 07,2022
0 people found
this helpful
I used Barnard Marcus to sell my property end of last year. The service I received was very good in particularly Kelly was vey professional and kept us informed as the sale made progress. All in all very happy with their services...
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“Very positive and efficient at selling our ho......”

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Nov 10,2021
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Kelly
By: 'Duncan Fry'
Nov 10,2021
0 people found
this helpful
Very positive and efficient at selling our house. Went through quickly. They kept us in touch frequently as sale progressed....
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“It’s a shame it isn’t possible to give a zero......”

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Jun 19,2021
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Ashley
By: 'Trix'
Jun 19,2021
0 people found
this helpful
It’s a shame it isn’t possible to give a zero star review, because if I could, I would! We arranged a viewing of a flat in Ludford Close Croydon today and were informed Ashley would be there to meet us. We travelled for ...
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“The Addiscombe branch was really nice and so ......”

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Jan 20,2020
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Alex
By: 'Janet'
Jan 20,2020
0 people found
this helpful
The Addiscombe branch was really nice and so understanding even though I gave them so much pressure ,they managed to get me a property right on time. So grateful to the team for a good job done...
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“The best...”

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Apr 16,2019
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Jermaine
By: 'Alin'
Apr 16,2019
1 people found
this helpful
Very friendly staff, ready to help you eny time , you feel like home every time when you enter the agency. I never find people more polite and wonderful like them . They do the best job 🤗...
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“Simple brilliant...”

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Mar 12,2019
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By: 'MARTHA'
Mar 12,2019
0 people found
this helpful
This team , its been nothing but pleasure dealing with them. They were quick to respond to your calls and emails, were professional and polite. Jasmin and leya had been absolutely fantastic throughout....
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HIGHLY RECOMMENDED
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“Very satisfied cllient...”

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Sep 10,2018
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By: 'Lisa'
Sep 10,2018
0 people found
this helpful
I used Barnard Marcus Hayes earlier this year, after having a sales fall through on my property. Alan Latchana, the branch manager came to value my property and took me through the whole service they offered in detail. I felt confident that Barnard Marcus was ...
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Comment on agent fees
Reasonable fees, transparent from the outset so I knew exactly what I would be paying, no matter how much my property sold for (within a given price range)
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“Addiscombe branch...”

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Jul 02,2018
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Kelly
By: 'Alexsandra'
Jul 02,2018
1 people found
this helpful
This is the worst estate agent I have ever met (talking here only about the branch in Addiscombe, as I dealt with them). I wanted to buy a property through this branch and received a call from them bullying me to register with their branch ...
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Comment on agent fees
the most expensive agent in the area and the most poor customer service
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“Rude....”

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Jun 16,2018
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Lia
By: 'LeahNeedsToGo!'
Jun 16,2018
1 people found
this helpful
I dealt with a woman named Leah, she was absolutely so rude. Her attitude was outrageous and in all honesty I would have loved to ask her how she managed to become an estate agent. She has absolutely no clue about what she's doing and ...
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Comment on agent fees
The fees are ok, Leah isn’t though.
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“Just wanted to say a BIG thank you to Kelly ......”

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Jan 30,2018
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Kelly
By: 'Dinu'
Jan 30,2018
0 people found
this helpful
Just wanted to say a BIG thank you to Kelly for all the help with our house purchase. We are very happy with the service we received and we really appreciate your tenacity and perseverance during difficult moments. We also wanted to mention Emma and ...
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Comment on agent fees
Not applicable - property purchase.
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“Kelly, Tony and Angela were extremely supportive during the process ......”

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Jan 12,2018
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Kelly
By: 'Kimberly'
Jan 12,2018
0 people found
this helpful
Kelly, Tony and Angela were extremely supportive during the process of my sale albeit a rather tricky one. I would recommend Barnard Marcus to anyone wishing to sell in the Norwood Junction area....
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“I have to say I was very impressed with Barnard ......”

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Jan 05,2018
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Kelly
By: 'ClaireWatson'
Jan 05,2018
0 people found
this helpful
I have to say I was very impressed with Barnard Marcus (Kelly and Angela @Croydon branch and team) and would definitely use them again. I was kept informed of the progress made for the entire process, she was proactive, very professional and most importantly very ...
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“Carrie Rudge, Kelly Finch and the team were excellent. Friendly, ......”

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Dec 28,2017
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Carrie
By: 'Jan'
Dec 28,2017
0 people found
this helpful
Carrie Rudge, Kelly Finch and the team were excellent. Friendly, helpful and I appreciated their expertise. Would recommend them highly....
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“Kelly and her team were very professional and very proactive ......”

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Jul 03,2017
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Kelly
By: 'Thank'
Jul 03,2017
0 people found
this helpful
Kelly and her team were very professional and very proactive in selling our flat. I was kept informed of progress regularly. Big thanks to Kelly, Ricky & Angela...
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Comment on agent fees
Average
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“Banard marcus in south croydon are absolutely unprofessional and liars. ......”

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Jun 30,2017
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By: 'Nononesense'
Jun 30,2017
4 people found
this helpful
Banard marcus in south croydon are absolutely unprofessional and liars. On the day they were suppose to show our property to a prospective buyer they didn't show it.I called after the appointment time had passed to find out if the viewing was completed to ...
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Comment on agent fees
Extortionate
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“I purchased a property recently in East Croydon via Barnard ......”

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Nov 10,2016
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Tony
By: 'HW'
Nov 10,2016
1 people found
this helpful
I purchased a property recently in East Croydon via Barnard Marcus. Whilst the process was long due to unforeseen circumstances (legal, council etc) Tony, Kelly and the team were great throughout the process. Extremely professional, very responsive and always willing to help. Definitely would recommend ...
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“I used Barnard Marcus as I had read some good ......”

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Sep 19,2016
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By: 'Croydonian'
Sep 19,2016
1 people found
this helpful
I used Barnard Marcus as I had read some good reviews. The staff themselves, such as Faye, Jermaine, Kelly and Tony were good at contacting me and keeping me in the loop, with only a few gaps in communication occurring. They are polite and professional ...
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Comment on agent fees
As stated previously, ensure you barter for lower fees like those of other agents. Also discuss a 4 week contract otherwise they will lock you in for 20 weeks which is a long time especially if you are trying to sell quickly and would like to move agents.
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By: Valentina Suarez-Zuloaga
Aug 30, 2017
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Paid deposit and agent fee for apartment to be removed from market and they rented it to someone else and now I'm homeless. Don't ever use @BarnardMar @barnard_marcus @BarnardMarcusAu #barnardmarcus#estateagent#estateagentproblems ...

“I purchased a property in West Croydon. There were dozens ......”

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Aug 18,2016
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Kelly
By: 'Fran'
Aug 18,2016
0 people found
this helpful
I purchased a property in West Croydon. There were dozens of problems and delays with the vendor on a weekly basis. Kelly was very resiliant and patient. finally after 2 months delay it was concluded thanks to the endurance and professionalism of Kelly., i got the ...
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Comment on agent fees
Great service , good fees
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“Very responsive and professional team. Helped us through a slightly ......”

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Jul 08,2016
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Kelly
By: 'Oliver'
Jul 08,2016
0 people found
this helpful
Very responsive and professional team. Helped us through a slightly unusual and prolonged transaction. Provided a very useful point of contact and reassurance when most needed....
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“From the start I found Kelly and her team very ......”

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Jun 15,2016
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Kelly
By: 'Sevim'
Jun 15,2016
0 people found
this helpful
From the start I found Kelly and her team very helpful in selling my property and trying to aide me in purchasing a new property. Despite the agent fees being higher than their competition, I specifically chose this agent because I found Kelly to be ...
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Comment on agent fees
More than other agents I spoke to.
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“The staff here are a utter joke highlights below are:......”

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Jun 09,2016
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By: 'Paris'
Jun 09,2016
6 people found
this helpful
The staff here are a utter joke highlights below are: Losing my property(keys upon exchange)then denying they had them for 4 months even though my solicitor had confirmed they had given this to the branch. I rang the office over a 4 month period and ...
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Comment on agent fees
Absolutely awful
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“Couldn't be happier with the excellent level of service we ......”

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May 23,2016
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Jermaine
By: 'TavarEfun'
May 23,2016
1 people found
this helpful
Couldn't be happier with the excellent level of service we received from Jermaine and his manager Kelly from the Croydon-Addiscombe branch. Jermaine was proactive in arranging viewings and provided us with guidance and support throughout the process. As first time buyers this was invaluable and ...
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

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Awards won by Barnard Marcus, Croydon CR0 6AA



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