0% lettings valuation accuracy
33% lettings fee satisfaction
Oct 08,2014
Oct 08,2014
7
people found
this helpful
this helpful
If you're looking to live in damp, sub-standard conditions, pay thousands of pounds over the course of 6 months and then get evicted when you complain, then this is the company for you. This agency are the most deceitful, dishonest, money-hungry company that I have ever come across. We paid £600 in admin fees - in addition to the rent that we parted with each month for living in a house that largely had no heating and, on on occasion, no electricity. Nothing was done about any of this besides a slanderous letter from the landlord telling us to go live elsewhere. They are only interested in the landlords - not the tenants. Do not use this company.
What agent could do to change your mind?
For one, they could respond to our letter of complaint in which we asked for compensation. They could also have not ignored numerous emails to them and not treated us like morons when we requested anything.Attached Filesnbsp;
Comment on agent fees
We paid ‚£600 for "admin" and "guarantor forms". These forms were EMAILED TO US. Why on earth did this then cost us ‚£600? WE were the ones who printed and sent them off again at our own expense. We also only needed one guarantor form, and so should in some form have been refunded for the second. It is also laughable that the admin fees went towards writing a tenancy agreement which we were told by the agency was only "a matter of opinion". What a massive waste of money then given that they breached over 5 major points on the agreement.
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Oct 25, 2014
As agents we are employed by the landlords however do always try to get issues resolved for tenants as quickly as possible however are governed by the landlords in terms of the works they want to do, we have responded to your complaint letter and have offered to refund the £180 you have highlighted as an over payment but have yet to hear from you in order for us to pay this to you and would have paid this back sooner should you have bought this to our attention. Gareth went out of his way including visiting you after work hours in order to get issues resolved.
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Latest Reviews
17th Jul 2021
reviewed by 'Michelle'
22nd Jun 2019
reviewed by 'Ben'
31st Jul 2018
reviewed by 'Jenny'
30th Jul 2018
reviewed by 'Olubodun'
1st Mar 2017
reviewed by 'SHAKILA'
Opening Hours
Address
Greenleaf Property Services
122 High Street
Strood,Rochester
Kent
ME2 4TR
01634 730672
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Lettings | 0% | 33% | £675 | £875 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 0 | 0 | 2 | 4 | 0 | 0 | 0 | 0 | 0 | 1 |
Areas covered
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Jul 17,2021
Jul 17,2021
2
people found
this helpful
this helpful
The WORST mould I have ever seen in all my life. I initially decided to hold back on a negative review when I first moved in because I wanted to give them the benefit of doubt and time to fix the issue. Month after month ...
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Attachments
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Jun 22,2019
Jun 22,2019
0
people found
this helpful
this helpful
I leased a property from Greenleaf for just over 2 years, from start to finish their staff have always been on-hand to ensure that any enquiry I had was quickly resolved and I was given lots of time to renew contracts, schedule inspections etc. Unfortunately I ...
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Yes
Yes
Jul 31,2018
Jul 31,2018
0
people found
this helpful
this helpful
Greenleaf have been my estate agent for over 10 years in the same house. They are always polite in communications, I've never had any negative or bad customer service from anyone in the office. They do very well managing the house, considering they dont own it ...
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Comment on agent fees
The agent fees are the same if not cheaper than some I have seen on the market.
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Yes
Jul 30,2018
Jul 30,2018
1
people found
this helpful
this helpful
Two applicants failed their referencing within a week. Property 2, Holly Close.
It appears to be a deceitful way to take £360 from individuals and they have an incomplete reference, fail them then don't offer them an apportunity to use a guarantor. Only letting agency I know ...
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Comment on agent fees
Terribly Bad.
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Yes
Jul 31, 2018
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(2)
Sue told me the 1st applicant had issues with reference because you she doubts it was for her alone. I should have spotted foul play there. Then the reports says this should not be considered alone. Not everyone knows if they have a ccj especially if it's a surprise on report. My point is you can't take 360 for referencing on one applicant. That's just day light robbery. Whoever is reading this, they are so rude and they offered no help not even a courtesy call to explain. Sue just sent an ema ...
Mar 01,2017
Mar 01,2017
0
people found
this helpful
this helpful
Such a bad experience. Service was totally
Rubish. They charge me from my deposit
£600 .00.
I would never recommend to anyone.
Honestly it was my bad experience
I would like to say all tanent before u sign anything have a look reviews first.
They don't know ...
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Yes
Jun 02, 2017
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(2)
My experience have been very bad as well, especially Venessa, We have been given different information by different member of stuff from the agency, and when requested to submit our name for the property they didnot show any interest on us it was almost as if she didnot like us hence she wasn't interested, very very poor customer service ...
Feb 23,2016
Feb 23,2016
6
people found
this helpful
this helpful
I would never use Greenleaf Property Services again! My tenancy with them was plagued with problems (and mice). Twice they tried to increase my rent in direct contravention of my tenancy agreement. Then they wanted £150 in order for me to move to a statutory periodic ...
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What agent could do to change your mind?
Extortionate. Wanted between ‚£70 and ‚£150 each time to renew tenancy agreement (not required).Attached Filesnbsp;
Comment on agent fees
Extortionate. Wanted between ‚£70 and ‚£150 each time to renew tenancy agreement (not required).
Was this helpful?
Yes
Yes
Oct 08,2014
Oct 08,2014
7
people found
this helpful
this helpful
If you're looking to live in damp, sub-standard conditions, pay thousands of pounds over the course of 6 months and then get evicted when you complain, then this is the company for you. This agency are the most deceitful, dishonest, money-hungry company that I have ever ...
read full review
read full review
What agent could do to change your mind?
For one, they could respond to our letter of complaint in which we asked for compensation. They could also have not ignored numerous emails to them and not treated us like morons when we requested anything.Attached Filesnbsp;
Comment on agent fees
We paid ‚£600 for "admin" and "guarantor forms". These forms were EMAILED TO US. Why on earth did this then cost us ‚£600? WE were the ones who printed and sent them off again at our own expense. We also only needed one guarantor form, and so should in some form have been refunded for the second. It is also laughable that the admin fees went towards writing a tenancy agreement which we were told by the agency was only "a matter of opinion". What a massive waste of money then given that they breached over 5 major points on the agreement.
Was this helpful?
Yes
Yes
Oct 25, 2014
View all comments
(1)
As agents we are employed by the landlords however do always try to get issues resolved for tenants as quickly as possible however are governed by the landlords in terms of the works they want to do, we have responded to your complaint letter and have offered to refund the £180 you have highlighted as an over payment but have yet to hear from you in order for us to pay this to you and would have paid this back sooner should you have bought this to our attention. Gareth went out of his way incl ...
No fees information available
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Complaints Procedure
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