33% sales valuation accuracy
25% sales fee satisfaction
Oct 07,2014
Oct 07,2014
0
people found
this helpful
this helpful
Upon speaking to the staff members Kat and Chantelle originally, I had no issue with the service. We arranged a viewing for the house we were interested in, and on the day, drove hours across the country as we were looking to relocate to Bristol from elsewhere. Some 20 minutes away from the viewing, we received a call telling us that they 'could not gain access to the property' and would have to rearrange. They weren't sure when for yet, but would let us know. Disappointing, but it happens.
We liked the look of this house so much and were so pleased to find somewhere that would accept us with our pets that we decided to go to the office to place a holding deposit anyway, during the late afternoon. We had already tried calling and received no answer so decided to go anyway. Google told us the branch was open until 5pm and the door was open so we went in. A young blonde woman told us they were closed. We explained that Google said they were open and she repeated 'we're closed.' We asked when they would next be open and she said again, 'sorry, we're closed,' her tone becoming even ruder. Obviously she had not listened to us. Upon looking at their website later we saw that the branch was indeed said to be open until 5pm.
A few days later we managed to get through over the phone to be told that they would not accept a holding deposit until after a viewing but would make a note that we were very interested so that we would be top of the list for viewings when they started. We were told to expect a call in a few days when the landlord was ready to commence viewings. Meanwhile the listing disappeared from Rightmove and Zoopla.
We received no phone call. The listing reappeared shortly afterwards so we visited the office, to be told by Chantelle that we were not the ideal tenants and it would be unlikely the landlord would accept us as there was a lot of interest from others. This was no surprise to us so we asked that our case be presented anyway. Chantelle said she would let us know about viewings and speak to the landlord. A few days later, the listing changed to 'let agreed' so we called to enquire. We were told it had indeed been let, and when we gave them our names and asked what had happened, they simply said that viewings had commenced and it had been let. They gave no real reason for 'forgetting' to contact us about viewings or speak tot he landlord. No apology was offered. One of the worst services we have ever received from a letting agent.
We liked the look of this house so much and were so pleased to find somewhere that would accept us with our pets that we decided to go to the office to place a holding deposit anyway, during the late afternoon. We had already tried calling and received no answer so decided to go anyway. Google told us the branch was open until 5pm and the door was open so we went in. A young blonde woman told us they were closed. We explained that Google said they were open and she repeated 'we're closed.' We asked when they would next be open and she said again, 'sorry, we're closed,' her tone becoming even ruder. Obviously she had not listened to us. Upon looking at their website later we saw that the branch was indeed said to be open until 5pm.
A few days later we managed to get through over the phone to be told that they would not accept a holding deposit until after a viewing but would make a note that we were very interested so that we would be top of the list for viewings when they started. We were told to expect a call in a few days when the landlord was ready to commence viewings. Meanwhile the listing disappeared from Rightmove and Zoopla.
We received no phone call. The listing reappeared shortly afterwards so we visited the office, to be told by Chantelle that we were not the ideal tenants and it would be unlikely the landlord would accept us as there was a lot of interest from others. This was no surprise to us so we asked that our case be presented anyway. Chantelle said she would let us know about viewings and speak to the landlord. A few days later, the listing changed to 'let agreed' so we called to enquire. We were told it had indeed been let, and when we gave them our names and asked what had happened, they simply said that viewings had commenced and it had been let. They gave no real reason for 'forgetting' to contact us about viewings or speak tot he landlord. No apology was offered. One of the worst services we have ever received from a letting agent.
What agent could do to change your mind?
Maybe actually spoken to us and just told us from the start if they weren't going to arrange viewings for us. Or better yet, spoken to the landlord and got a clear yes or no.Attached Filesnbsp;
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Latest Reviews
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7th Nov 2019
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29th Jan 2019
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12th May 2018
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Opening Hours
Address
Connells
1 Regent Street
Kingswood
South Gloucestershire
BS15 8JX
0117 9353013
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 33% | 25% | £160,000 | £375,000 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 0 | 2 | 0 | 1 | 1 | 2 | 0 | 1 | 0 | 4 |
Areas covered
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Aug 25,2022
Aug 25,2022
1
people found
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Total lack of communication would not let from these!
Is it so hard to make a phone call couldn't tell us we were not successful in the let we viewed had to find out with the picture plastered with let agreed...
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Jul 09,2022
Jul 09,2022
1
people found
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Rubbish for selling. I'm a buyer looking to get a new place and they will not take viewings unless you see their mortgage advisor first. Their hard sell is that having an appointment with them will put me in a good position, basically implied they ...
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Nov 07,2019
Nov 07,2019
5
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I recently sold my house through Connells and ended up doing most of the work myself, having to deal with the buyer directly! After conducting viewings, they consistently failed to provide any feedback unless I went to their shop to speak to them. This was ...
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Sep 04,2019
Sep 04,2019
1
people found
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The. WORST. ESTATE AGENTS i have ever worked with!
I have to say the Kingswood Branch in Bristol are being run by complete ameteurs who are only about making a quick buck.
I have bought and sold properties for over 10 years and Connells in Kingswood ...
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Jan 29,2019
Jan 29,2019
2
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this helpful
this helpful
In the 30 years I have been buying, selling and renting property, I have never come across an estate agent as bad as Connells in Kingswood, Bristol. If you have a choice, avoid these guys at all costs.
Issues have included:
Failing to pass information between ...
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Feb 26, 2019
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(2)
Hi Sam,
I don't know where to begin. The house in particular I was interested in was a new build on a small development of 10 properties. All were advertised as having 2 parking spaces. Six weeks after placing a reservation fee did I find out it in fact only had one parking space. In fact, 9 of the ten houses came with a single parking space, although all had been advertised with 2.
Communications were terrible. Whilst I had made it clear I would be unable to commit to an exchange date, I ...
May 12,2018
May 12,2018
1
people found
this helpful
this helpful
I have had nothing but problems from the beginning. Told us that there were problems with the referencing 30 minutes before collecting our keys; didn't send the tenancy agreement till 2 days after we collected the keys; tenancy agreement had loads of errors (deposit amount, when rent ...
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Comment on agent fees
Terrible as they will take extra money for the deposit despite what the documents tell us.
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May 08,2018
May 08,2018
0
people found
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I have had a very bad experience dealing with incompetent staff, no-one knows whats going on. I was charged twice for everything 2 months in a row so have been chasing refunds non-stop. I also had to pay a court fee of £100 because they didn't forward ...
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Sep 30,2016
Sep 30,2016
1
people found
this helpful
this helpful
I have been with this Agent as a Landlord for quite a few years over that time I have found that communication and performance as a Management company rubbish .I am moving my properties to a new agent
I also use other agents that are ...
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Comment on agent fees
expensive
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Oct 07,2014
Oct 07,2014
0
people found
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Upon speaking to the staff members Kat and Chantelle originally, I had no issue with the service. We arranged a viewing for the house we were interested in, and on the day, drove hours across the country as we were looking to relocate to Bristol ...
read full review
read full review
What agent could do to change your mind?
Maybe actually spoken to us and just told us from the start if they weren't going to arrange viewings for us. Or better yet, spoken to the landlord and got a clear yes or no.Attached Filesnbsp;
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Apr 30,2013
Apr 30,2013
0
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Brilliant. Got me a great price and told me to decline offers (which i would h ave accepted) because they believed they coul get me more. Very professional. Sold and bought 3 houses through Connells and always had great service. Highly recommend!...
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Oct 11,2011
Oct 11,2011
12
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this helpful
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I have never experienced such a dreadful company as Connells. Bearing in mind that I've dealt with a lot of telecoms companies, that's saying something!
The staff at the branch were second to none in their abilities to make unfulfilled promises, be incapable of carrying ...
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
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