82% lettings valuation accuracy
78% lettings fee satisfaction
Oct 05,2014
Oct 05,2014
5
people found
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this helpful
Overall I am highly dissatisfied with the service we received when renting with Hutton Parker. We moved in during July 2013 to a house with chairs, wardrobes and headboards that were broken, a large selection of mould in several bedrooms and bathrooms, a heating system that did not work in most of the downstairs rooms and even a few live wires left open to us above the boiler. Not an impressive start.
These problems were all stated in multiple emails or a survey we were to fill in at the start of our tenancy, and yet the majority of these were never fixed or took a lot of time and contact to get some level of help. When the builders came they were always very friendly and helpful, but often could not finish the job as they hadn't been given enough information about the problems and then often did not return for several weeks with no word of a reason to their long absence. A fact which appalled us when our home was broken into and our back door, which was no more than a piece of pliwood to start with, wasn't replaced for 2 weeks!
When the mould was finally addressed it was simply painted over and returned in a few months. In addition they had the audacity to blame our washing, which despite it being a wet winter and a home without a tumble drier, we werent allowed to dry the clothes inside the home.
Finally, as we came to the end of our tenancy we paid for a professional cleaning company to clean the home, mowed the lawn and had previously fixed several of the broken wardrobes and headboards mentioned above, leaving the home in a state far superior than how we had found it and, we believed in accordance with their wishes. Despite all this the company still feels the need to deduct over £100 from our full deposit, claiming they needed to mow the lawn and fix numerous items, most of which we had already told them were broken at the start of the year.
Hutton Parker has therefore been an extremely disappointing company and i would never recommend their services due to their complete lack of customer service, uninterest in their properties and clear lack of respect for their tenants.
These problems were all stated in multiple emails or a survey we were to fill in at the start of our tenancy, and yet the majority of these were never fixed or took a lot of time and contact to get some level of help. When the builders came they were always very friendly and helpful, but often could not finish the job as they hadn't been given enough information about the problems and then often did not return for several weeks with no word of a reason to their long absence. A fact which appalled us when our home was broken into and our back door, which was no more than a piece of pliwood to start with, wasn't replaced for 2 weeks!
When the mould was finally addressed it was simply painted over and returned in a few months. In addition they had the audacity to blame our washing, which despite it being a wet winter and a home without a tumble drier, we werent allowed to dry the clothes inside the home.
Finally, as we came to the end of our tenancy we paid for a professional cleaning company to clean the home, mowed the lawn and had previously fixed several of the broken wardrobes and headboards mentioned above, leaving the home in a state far superior than how we had found it and, we believed in accordance with their wishes. Despite all this the company still feels the need to deduct over £100 from our full deposit, claiming they needed to mow the lawn and fix numerous items, most of which we had already told them were broken at the start of the year.
Hutton Parker has therefore been an extremely disappointing company and i would never recommend their services due to their complete lack of customer service, uninterest in their properties and clear lack of respect for their tenants.
Comment on agent fees
For the poor level of upkeep this property clearly did not warrant 8 tenants each paying ‚£425 per month, totalling ‚£3400 per month. It was a joke.
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Opening Hours
Address
Hutton Parker
61 St Clements
St Clements,Oxford
Oxfordshire
OX4 1AH
01865 728999
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Lettings | 82% | 78% | £340 | £2,350 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 24 | 3 | 67 | 27 | 0 | 0 | 0 | 0 | 1 | 1 |
Areas covered
- Abingdon
- Cowley
- OX14
- OX4
- OX13
- Headington
- Wolvercote
- OX3
- Summertown
- Botley
- Temple Cowley
- OX2
- Grandpont
- City Centre
- Jericho
- OX1
- Blackbird Leys
- Bicester
- Barton
- OX26
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Nov 05,2024
Nov 05,2024
0
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Our landlord was awful and when we told Hutton Parker, they did nothing to help our situation. We had to get the local council to get involved who then ended up threatening legal action to the landlord. I've also heard from a lot of friends ...
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Nov 05,2024
Nov 05,2024
0
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Appalling and ineffective. Withholding deposits illegally. How they have managed to stay open all the years I do not know; it may have something to do with the fact they aim at students who may not be able to get any other properties and delete ...
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Nov 01,2024
Nov 01,2024
0
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AWFUL. UNPROFESSIONAL. RUDE. All the 5-star reviews are fake, they are just the worst letting agents in Oxford. They cancelled my contract on the day of my move and made me homeless, and told me they could do nothing. They haven`t refunded me the ...
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Jun 04,2024
Jun 04,2024
0
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Owe us money that has been awarded by the property redress scheme and not paying up. If we don't receive the money by 5 th June their membership of the redress scheme will be cancelled which means they will be committing an offence if they continue ...
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Mar 13,2024
Mar 13,2024
2
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I have been a landlord with Hutton Parker for many years. They took over the original company I was registered with and since then the service has been dismal.
They have not conducted an inventory and I generally have to email them on a monthly ...
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Jan 08,2024
Jan 08,2024
1
people found
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Unfriendly, unresponsive and disorganised estate agents. From picking up the keys, which were late as one of their staff didn't arrive on time resulting in us waiting hours past the agreed time to get access to the property, to being so unresponsive to faults during ...
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Nov 14,2023
Nov 14,2023
1
people found
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Extremely disorganised and often unfriendly Estate Agents. Waited approximately 3 months for my deposit to be returned, in which time we had no replies at all to emails or call backs as to what the situation was. If you can help it, look for properties managed ...
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Nov 24, 2023
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(1)
Hello Rosie, not sure if you will see this. Need advise as we are now into month three of waiting for our deposit with no response, any advise on getting through to them?
Thanks ...
Mar 10,2023
Mar 10,2023
2
people found
this helpful
this helpful
This agent holds themselves out as professional but our experience has been anything but that:
1. Repairs - Children's bedroom radiators not fixed for months and at the time of writing still not functioning.
2. Dishwasher blows fuses when it was turned on and is dangerous
3. The ...
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Nov 14,2022
Nov 14,2022
5
people found
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Avoid at all costs. Hutton Parker is beyond incompetent. I am a landlord, and they mismanaged my property costing me thousands of pounds. The Hutton Parker agents cannot handle basic communication. They are unresponsive by phone and email. I constantly had to hunt them down ...
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Jul 22,2022
Jul 22,2022
5
people found
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I rented a room with Hutton Parker. I am reading the reviews how Hutton Parker purposely streal innocent peoples deposit and this is true as this has also happened to me.
They made numerous claims about rubbish that didn't belong to me and damage which ...
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Jul 04,2022
Jul 04,2022
1
people found
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Best student letting agent we have used in Oxford. Rented from them for two years in two different properties (one in Headington one in Cowley) and had absolutely no problems. When our boiler stopped working they fixed it within two hours, Jenny is very helpful. ...
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Feb 05,2022
Feb 05,2022
0
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Have been renting with this company for over a year now and am very pleased with service received. Problems dealt with quickly and staff all friendly to deal with, especially Jenny, she is always punctual with responses and happy to help. Also they have 24h ...
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Feb 03,2022
Feb 03,2022
3
people found
this helpful
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Awful awful awful
Stay away!
Worst estate agents around and absolutely disgustingly rude. They don't care about anything but money!!!!...
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Feb 01,2022
Feb 01,2022
1
people found
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I’ve been living in my apartment in Cowley for two years now, and I can safely say that Hutton Parker are by far the best agent I’ve used in Oxford. Complaints have always been responded to quickly, and the customer service is spot ...
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Jan 28,2022
Jan 28,2022
3
people found
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Since I moved into my new property in Jericho last September, Hutton Parker have been nothing but wonderful. Chris in particular has been very helpful - I called him to advise I had a problem with my cooker, and he sent one of their maintenance ...
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Jan 28,2022
Jan 28,2022
2
people found
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Update after 2 years of service - still fantastic! No issues with billing/payments and excellent handling of repairs. Tenant's happy - I'm happy - what more could you want?...
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Jan 28,2022
Jan 28,2022
0
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Hutton Parker: Peerless in Oxford
The irritants that annoy you about estate agencies don't exist here: laziness, negligence, lack of communication....
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Nov 26,2020
Nov 26,2020
7
people found
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I rented with them for 3 years and their customer service was awful and completely uninterested in resolving issues. The bathroom floor was shoddy and decayed when I first moved in, was promised this would be fixed, it never was. It would be arranged and then ...
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Aug 05,2020
Aug 05,2020
9
people found
this helpful
this helpful
To all renters: Avoid this company. By far the worst experience of renting I've ever had. I was left with intermittent hot water over an 18 month period. They are either slow or totally unresponsive when it comes to dealing with maintenance issues and very rude ...
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Jul 10,2020
Jul 10,2020
0
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A truly excellent service from beginning to end - I have no concerns that my property is being handled well. Hutton Parker are professional and timely in handling my questions and any issues from the tenants. Highly recommended....
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Apr 04,2019
Apr 04,2019
8
people found
this helpful
this helpful
Awful customer service - complete lack of interest or intent to solve any problems with the property. have been in the property over 6 months and all of their promises or claims have been lies. AVOID - If I could put negative stars I would....
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Comment on agent fees
N/a
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Jan 14,2019
Jan 14,2019
10
people found
this helpful
this helpful
They take forever to fix problems like broken heating and plumbing, if they ever get fixed. When you have to deal with them, they constantly break the deal and the law just because they hate tenants that ask them to do their job. They have ...
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Comment on agent fees
No worse or better than anyone else. Tend to keep too much of the deposit despite professional cleaning and you have to fight them all the way to arbitration to get it back.
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Dec 20,2018
Dec 20,2018
8
people found
this helpful
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Worst estate agents I've ever had the displeasure of having. During our tenancy our landlord decided that they wanted to do some roof works and work on a new room, so without notifying us they just started erecting scaffolding up one day, left it there ...
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Nov 27,2018
Nov 27,2018
7
people found
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We have renew our tenancy contract the third time with no issues. Always answering my emails and responding when I have issues within the property....
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Oct 05,2018
Oct 05,2018
7
people found
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The agency seemed very honest and transparent AT FIRST. We found an ideal home in an ideal location, after months of searching. We payed the retainer, and were excited to move. Then, four days before actual move in day, we were told that the property ...
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Comment on agent fees
bad
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Sep 10,2018
Sep 10,2018
5
people found
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this helpful
Let down by this agency on more than one occasion, our requests for information were repeatedly ignored and it often took several emails, phone calls and visits in to actually get a response which would be the bare minimum. Never quite sure if this was ...
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Aug 31,2018
Aug 31,2018
14
people found
this helpful
this helpful
Passion is clearly Laurence's middle name, in any dealings with him he would go above and beyond to help us. With the viewing he was very animated and was a pleasure to deal with him. He let his emotions for selling properties really shine through ...
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Aug 31,2018
Aug 31,2018
14
people found
this helpful
this helpful
best property agents in the whole of oxford, Taz is great, attentive and really made student living a whole lot easier!...
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Aug 31,2018
Aug 31,2018
13
people found
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this helpful
Couldn't have had a better experience, especially with the maintenance team. All problems dealt with in the same day professionally and effectively. Would highly recommend!...
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Comment on agent fees
Good
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Aug 31,2018
Aug 31,2018
12
people found
this helpful
this helpful
Very helpful n positive attitude with any questions or queries i had, was easy to contact n responsive. Taz was especially helpful n polite. Definitely recommend this company to all....
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Comment on agent fees
Good
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Last updated at 11:39 AM 17/11/2016 by allAgents
Best Letting Agent in OX4 
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