71% lettings valuation accuracy
80% lettings fee satisfaction
Oct 02,2014
Oct 02,2014
3
people found
this helpful
this helpful
My partner and I first dealing with Lettings R Us was when we viewed a flat. The flat was well presented and both my partner and I were keen to rent. We were told by Richard we could pay a holding fee of £95.00 per person which would also cover the cost of the credit search. We were not informed that the cost didn't include VAT so we ended up paying £233.00 when we were lead to believe we would be paying £190.00. I was later informed that I didn't pass the credit search. I found this difficult to digest considering I bought and sold a house two years previous and I've never missed a payment or been refused credit. I requested a copy of my credit search which I was refused on the grounds of data protection. ITS MY DATA! I then requested the name of the company that Lettings R Us had obtained my credit search from which was Equifax. I signed up to a 30 day free trial with Equifax and obtained my credit score. My score was well above the 150 that Lettings R Us require. Equifax present information of credit searches carried out on there website detailing Name, Date, Search Reason, Company and Search Type. My last credit search according to Equifax website was 8 months previous which lead me to believe a accurate search had not been carried out. Equifax website did how ever show that Lettings R Us carried out a tenant verification and additional address search . When I got in contact with Lettings R Us I was spoken to in a very unprofessional and aggressive manner. I was informed that a credit search had been carried out and I had not met the criteria. If my partner and I wanted the flat we would have to get a guarantor and pay a further £114.00 for a credit search to be carried out on the guarantor which they could also fail or pay six months rent plus a deposit upfront which would have been in the region of £4000.00. If we were not willing to carry out one of the two options the property would be put back onto the market. Richard was ever so kind to offered me 5 minutes of his time to discuss all of the above. ARE YOU SERIOUS! EVER HEARD OF CUSTOMER SERVICE! NEVER AGAIN WILL I USE THIS COMPANY!
Was this helpful?
Yes
Yes
Oct 02, 2014
Christopher,These are the facts:
Richard explained agency fees per person over the age of 18 is £114 per person inc. VAT (additional £5 card fee).
We carried out the credit check immediately after we had received application forms back from you. Upon you failing the credit check we contacted you immediately to inform you and offer you the option to either provide a guarantor or pay 6 months’ rent in advance.
You were then given the opportunity to take the rest of the afternoon to think it over and get back to us the following morning.
The following morning when you called our office to request your credit check information, we informed you that we were unable to provide you with that information based on Data Protection grounds. The contract in effect is between Equifax and Lettings – R – Us, and as such we are not at liberty to forward the information to any other party.
We recommended that you get in touch with Equifax to discuss the results with them.
On your insistence we enquired with our legal department as to whether we could show you the results.
Richard rang you to offer you the opportunity to come into the office and examine the credit check report for the purpose of proving to you (as you were alleging it had not been completed) that the credit check was undertaken correctly. You however, chose not to come in.
As stated in the covering email when sending you the initial application form, if prospective tenants fail references or credit checks, they will be given the option to either provide us with a guarantor (and pay additional agency fees), or pay 6 months’ rent up front. Should you be unable to provide either, your agency fees are forfeit and the property is back on the market.
We have to carry out comprehensive referencing and credit checks on behalf of the landlord, and when prospective tenants do fail, they are given one of the above options to progress with the property.
It’s never the news prospective tenants are hoping for when pursuing a property, but as an agency we follow strict procedures in order to vet prospective tenants.
Should you choose to further slander our company in the form of misinformation on a public website, we will have no choice but to seek legal advice and potentially take legal action.
Agent Response / Add a Comment
You can use this form to reply to the above review or a displayed comment on the above review.
Browse popular links for estate agents, letting agents and properties nearby
Latest Reviews
21st Jun 2024
reviewed by 'Philippa'
5th Mar 2024
reviewed by 'Carl'
5th Sep 2023
reviewed by 'shaun gordon'
4th Sep 2023
reviewed by 'Paul'
31st Aug 2023
reviewed by 'Mandy Paterson'
24th Mar 2023
reviewed by 'j'
Opening Hours
Address
Lettings R Us
8 Harris Close
Frome
Somerset
BA11 5JY
01373 454188
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Lettings | 71% | 80% | £325 | £1,750 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 18 | 1 | 76 | 29 | 0 | 0 | 0 | 0 | 1 | 8 |
Areas covered
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
Advertise on
Members of
Rankings
Overall
Overall
Latest Properties
No Properties
Jun 21,2024
Jun 21,2024
0
people found
this helpful
this helpful
Great letting agents and property managers - efficient and friendly and always available when there were problems. very professional and always received timely responses from them even out of hours....
read full review
read full review
Was this helpful?
Yes
Yes
Mar 05,2024
Mar 05,2024
0
people found
this helpful
this helpful
Let me tell you about my incredible experience with Lettings R Us! From the moment I moved in back in 2018, right through the festive period and beyond, they have been nothing short of exceptional.
Firstly, Lettings R Us ensured that every step of my move-in ...
read full review
read full review
Was this helpful?
Yes
Yes
Sep 05,2023
Sep 05,2023
0
people found
this helpful
this helpful
After renting with lettings-r-us for over 4 years, I found the team were very helpful whenever anything was needed, and we're always polite and professional in their interactions. Inspections of the property were always on the agreed time and date, and were prompt and unobtrusive, and ...
read full review
read full review
Was this helpful?
Yes
Yes
Sep 04,2023
Sep 04,2023
0
people found
this helpful
this helpful
I've been renting with lettings-r-us for 7 years as a tenant and all the years ive been there when I need to get things done they've went above and beyond to get the work done and it was always a pleasure to spk to them in ...
read full review
read full review
Was this helpful?
Yes
Yes
Aug 31,2023
Aug 31,2023
0
people found
this helpful
this helpful
Nothing but a fantastic experience to report having used 4 other letting agents before finding Richard and his Team. They are professional, providing a superb service to tenants and landlords alike - even providing out of hours service so when anything needs dealing with, they are ...
read full review
read full review
Was this helpful?
Yes
Yes
Mar 24,2023
Mar 24,2023
0
people found
this helpful
this helpful
No issues, was a pleasure to deal with.
Quick and easy when moving in and out.
Always helpful and polite.
Would use again....
read full review
read full review
Was this helpful?
Yes
Yes
Mar 24, 2023
View all comments
(1)
Thank you for your five star review. We are happy that you found us a pleasure to deal with and would use us again. We do try and make a stressful move less complicated and an easy process. I hope that you have a smooth move into your new property and wish you all the best. Thank you once again. ...
Mar 23,2023
Mar 23,2023
0
people found
this helpful
this helpful
Lettings R Us have been wonderful agents throughout my tenancy with them. I found them helpful and responsive to my requests and anything that needed doing. In particular, I would like to thank Susan and Jacqui, who were always so friendly....
read full review
read full review
Was this helpful?
Yes
Yes
Mar 24, 2023
View all comments
(1)
Hi Emma, Thank you for your five star review. I am really happy that we were quick to act on your requests and did anything that needed to be done rapidly. We are a friendly office and we wish you well in your new home. Thanks once again. ...
Feb 04,2023
Feb 04,2023
0
people found
this helpful
this helpful
The man who work for them name Richard using his own key to go in to the tenant’s property without even knocking the door....
read full review
read full review
Was this helpful?
Yes
Yes
Feb 06, 2023
View all comments
(1)
Richard did not enter your property without knocking your door. This appointment was arranged with your partner. I am sorry if you did not know that your partner had set this appointment up with you too. This was the date and time that he gave to us. I wish you well in your new home. ...
Feb 03,2023
Feb 03,2023
0
people found
this helpful
this helpful
Richard is so bad and very bully. Please be aware when using their services. The building is leaking and being mouldy, when we call to ask them to fix everything is quick repaint and still leaking. I had to stay in there for 4 years because ...
read full review
read full review
Attachments
Was this helpful?
Yes
Yes
Feb 03, 2023
View all comments
(1)
Thank you for your review. I am sorry that you were not happy with our services. The landlord did put a new roof on and the roofer did come back to rectify the issue. The landlord thought that this was fixed. I am not sure how the plug is coming away from the wall and this was not reported to the office. The property has an electrical installation condition report and this has happened during the tenancy.
I wish you all the best in your new home. ...
Feb 03,2023
Feb 03,2023
0
people found
this helpful
this helpful
It was very nice to cooperate with the staff of the agency Lettings R Us.
A viewing of the premises was organized on the day of the application.
All issues and agreement of conditions with the landlord were resolved promptly. Respectful attitude and support at ...
read full review
read full review
Was this helpful?
Yes
Yes
Feb 03, 2023
View all comments
(1)
Thank you for your five star review. I am glad that you found us to be helpful and any issues were resolved promptly. If you need our services in the future then you know where we are. I wish you all the best in your new home. ...
Dec 17,2022
Dec 17,2022
0
people found
this helpful
this helpful
Far the best letting in the area and whom i ever had a rental. Thank you very much! Will be back to you on next rent too....
read full review
read full review
Was this helpful?
Yes
Yes
Dec 19, 2022
View all comments
(1)
Dear Levente
Thank you for your five star review. We wish you all the best in your new property but you know where we are, if you need to use our services in the future. Thank you. ...
Dec 01,2022
Dec 01,2022
0
people found
this helpful
this helpful
Excellent rental company ! I had a really great experience with Lettings R Us. Everyone in the team were very professional, accommodating and genuine, I would strongly recommend them and make use of their service again....
read full review
read full review
Was this helpful?
Yes
Yes
Dec 05, 2022
View all comments
(1)
Thank you for your five star review. I am happy that you had a great experience with our company and that you found us professional. You know where we are if you need our services again and thank you for any recommendations. ...
Jun 29,2022
Jun 29,2022
0
people found
this helpful
this helpful
As a tenant I found the staff approachable and friendly. I have dealt with many letting agents in my time and this has been by far the best.
Their communication is great and the team do an amazing job.
Jacqui especially is a total superstar.
...
read full review
read full review
Was this helpful?
Yes
Yes
Jun 29, 2022
View all comments
(1)
Thank you for your five star review. I am glad that we are the best agent that you have dealt with and I have passed your comments onto Jacqui. Thanks once again and I wish you well for the future. ...
Apr 06,2022
Apr 06,2022
0
people found
this helpful
this helpful
I used the full management service with Lettings-R-Us. I found the whole team to be excellent. They are proactive, friendly & professional....
read full review
read full review
Was this helpful?
Yes
Yes
Apr 06, 2022
View all comments
(1)
Dear Landlord, Thank you for your five star review. I am glad that you found us to be proactive, friendly and professional as we do strive to excel in these areas. I wish you all the best. ...
Dec 20,2021
Dec 20,2021
0
people found
this helpful
this helpful
Would highly recommend, all the team are very helpful and look out well for the tenants.
A very quick easy move for us....
read full review
read full review
Was this helpful?
Yes
Yes
Dec 24, 2021
View all comments
(1)
Dear Stephen, Thank you for your five star review. I am glad that you found our team very helpful and that we look out for our tenants best interest. We do like to make the moving experience to be less stressful as possible. I wish you well in your new home. ...
Oct 15,2021
Oct 15,2021
0
people found
this helpful
this helpful
We have rented with lettings r us for 8 years. Always on hand when needed and fixed any issues quickly. Jacqui and Susan are very helpful. John who did our inspections was always very friendly and we had some lovely chats. We never had unplanned visits ...
read full review
read full review
Was this helpful?
Yes
Yes
Oct 18, 2021
View all comments
(1)
Dear Jessica
Thank you for your five star review. We will be sorry to see you go after having spent 8 years in the property. I am glad that you found us to be very helpful, friendly and straight forward to deal with. I wish you all the best in your new home. ...
Jul 09,2021
Jul 09,2021
0
people found
this helpful
this helpful
As a first time landlord, Richard, Susan and the Team were very efficient and informative throughout the process of finding a suitable tenant. They gave great advice and found tenants in record time! Highly recommend...
read full review
read full review
Was this helpful?
Yes
Yes
Jul 09, 2021
View all comments
(1)
Hi Lucy, Thank you for your five star review. We are pleased that you found our service to be extremely efficient and received great communication. Thank you for recommending us and we look forward to receiving more of your properties. ...
Jun 16,2021
Jun 16,2021
0
people found
this helpful
this helpful
Lettings R Us provided an efficient and friendly service, from first viewing through to the final moving in day. My dealings were mostly with Szymon and Richard, both of whom were professional and dealt quickly and efficiently with any issues which arose....
read full review
read full review
Was this helpful?
Yes
Yes
Jun 17, 2021
View all comments
(1)
Hi Kevin, Thank you for your five star review. I am happy that your move in went smoothly and that you found us to provide a efficient and friendly service. I hope that you enjoy your new property. Thank you once again for your five star review. ...
Feb 18,2021
Feb 18,2021
0
people found
this helpful
this helpful
Always quick friendly responses from Susan. Customer service skills are great and always tries to get an issue sorted or and answer for you as quickly and effeciantly as possible....
read full review
read full review
Was this helpful?
Yes
Yes
Feb 18, 2021
View all comments
(1)
Hi Rachel, Thank you for your five star review. It is always good to get reviews about members of staff and I am glad that Susan dealt with your requests in a friendly and quick manner and that we always were quick with your queries. I wish you well in your new home. ...
Dec 23,2020
Dec 23,2020
0
people found
this helpful
this helpful
As ever a prompt and efficient service. Very helpful team to work with as a landlord. Can’t fault the service they provide....
read full review
read full review
Was this helpful?
Yes
Yes
Dec 23, 2020
View all comments
(1)
Hi Liz, Thank you for your five star review. We do value ourselves on being prompt and efficient and we are happy that you had good service from ourselves. It is a pleasure doing business with you and we will again in the future. Thanks once again. ...
Nov 23,2020
Nov 23,2020
0
people found
this helpful
this helpful
I have been a landlord of several properties and used Richard and the team for over 10 years. I have never had a problem with them, quite the opposite. They are very efficient for both the landlords and the tenants....
read full review
read full review
Was this helpful?
Yes
Yes
Aug 06,2020
Aug 06,2020
0
people found
this helpful
this helpful
I was a tenant for 2 years, things got repaired when I reported them and I received my deposit at the end. I couldn't ask for anything more....
read full review
read full review
Was this helpful?
Yes
Yes
Aug 06, 2020
View all comments
(1)
Dear Kirsty, Thank you for your five star review. I am glad that we put your mind at rest after the reading the negative reviews. If tenants pay their rent and look after the property as you did then they will receive their deposit back in full. We do aim to have repairs done in a timely manner. I wish you well in your new home and you know where we are if you need us again. Kind Regards ...
Nov 05,2019
Nov 05,2019
0
people found
this helpful
this helpful
A serious and very professional letting agency with very helpful staff in Bath.
Thanks to Lettings R Us i manage to rent a flat very quickly and everybody did their best to meet my deadline. Thank you to all at the agency for your help....
read full review
read full review
Was this helpful?
Yes
Yes
Oct 24,2019
Oct 24,2019
0
people found
this helpful
this helpful
We were tenants through Lettings R Us for 18 months on a property in Frome. They responded quickly to issues with the house. They support us and gave a calm and fair hearing to the issues we had with our difficult landlord. We've had many bad ...
read full review
read full review
Was this helpful?
Yes
Yes
Oct 24, 2019
View all comments
(1)
Hi Caspar
Thank you for your five star review. I am happy that you felt that we responded to your issues quickly and supported you through your frustrations with your landlord, calmly and fairly. I wish you well in your new property and you know where we are if you require our services in the future. Kind Regards Richard ...
Jul 31,2019
Jul 31,2019
0
people found
this helpful
this helpful
Excellent, professional service, very friendly as well. If there were ever any issues with the property I would feel comfortable to contact them and they would reply very promptly and arrange for the issue to be fixed ASAP. Very impressed. I would definitely use them ...
read full review
read full review
Was this helpful?
Yes
Yes
Aug 02, 2019
View all comments
(1)
Thank you for your five star review. I am very happy that we dealt with your issues swiftly and that you could easily contact us. We wish you well in the future and would love to have you back as a tenant anytime. Thanks ...
Mar 18,2019
Mar 18,2019
0
people found
this helpful
this helpful
We felt met, listened to and understood with our more complex situation. Richard remembered us when the ideal property came up and contacted us immediately. The other staff were very helpful too in following it up. A very friendly lot!...
read full review
read full review
Was this helpful?
Yes
Yes
Mar 19, 2019
View all comments
(1)
Thank you for your five star review. I am happy that we met with your criteria and processed your credit checks and referencing swiftly. We do aim to be helpful and I wish you well in your new home. ...
Oct 03,2018
Oct 03,2018
0
people found
this helpful
this helpful
We have been renting our property through Richard and the team for 3 years, during that time any problems we incurred were dealt with within days if not sooner. Always given at least 10 days notice of inspections taking place. Jacqui and Susan have been our main ...
read full review
read full review
Comment on agent fees
The fees were very good.
Was this helpful?
Yes
Yes
Oct 03, 2018
View all comments
(1)
Thank you for your review. We do try and deal with any issues as quickly as we can and give notice for inspections. I wish you all the best in your new home. ...
May 08,2018
May 08,2018
1
people found
this helpful
this helpful
Overall Lettings-R-Us have had above average service for a letting agent. During our tenancy me and my girlfriend dealt with a number of different staff at Lettings-R-Us on all occasions they were courteous and did what they could, sometimes limited by the landlords communication and ...
read full review
read full review
Comment on agent fees
Average for the local agents.
Was this helpful?
Yes
Yes
May 08, 2018
View all comments
(1)
Thank you for your fair and hones review. I wish you well for the future and if you require our services in the future, then we would be happy to help. ...
May 08,2018
May 08,2018
1
people found
this helpful
this helpful
Overall Lettings-R-Us have had above average service for a letting agent. During our tenancy me and my girlfriend dealt with a number of different staff at Lettings-R-Us on all occasions they were courteous and did what they could, sometimes limited by the landlords communication and ...
read full review
read full review
Comment on agent fees
Average for the local agents.
Was this helpful?
Yes
Yes
May 08, 2018
View all comments
(1)
Thank you for your kind and honest review. I wish you well in your new home and if you require our services in the future, then you know where we are. ...
May 08,2018
May 08,2018
0
people found
this helpful
this helpful
I have been.renting with this agent for over five years and had no problems, higlhy recommending lettings r us....
read full review
read full review
Comment on agent fees
Reasonable
Was this helpful?
Yes
Yes
May 09, 2018
View all comments
(1)
Thank you for your review. ...
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
No procedure available.
Best Letting Agent in Frome 
Don't touch this agent with a 10 ft barge pole