33% sales valuation accuracy
60% sales fee satisfaction
0% lettings valuation accuracy
99% lettings fee satisfaction
Oct 02,2014
Oct 02,2014
0
people found
this helpful
this helpful
Your move made me a counter offer. I accepted. They agreed to take the property off the market. They induced me into acting fast and withheld vital inforation about the property. After i had spent fees, i found out that the property was still being marketed and that it had been put onto auction before my completion date agreed. They only sent my memorandum of sale after i had paid fees and instructed solicitors. I ended up being gazumped but it was ok for them to gamble a commission using my non refundable fees. I kept calling the branch and got no replies. I emailed and got no replies. I made an official complaint over a week ago and have had no acknowledgement or reply. I threatened going to the ombudsman but was told that they are founders of the tpos implying i cannot do much. If you do use this agency - get everything in writting upfront. Find out who is the seller and get them to commit in writting everything about a property. I complained about your move on social media. The replied instantly saying they will investigate. A few days later they deleted the profile and i have still not heard from anyone at your move.
What agent could do to change your mind?
they could have saved the deal or taken me seriously. they could have returned my calls and accepted that they gambled with my money. their staff could have been nicer to talk to and not so patronising and dissmissive. they could have acted faster and offered to repay my fees because they knew that they lost me the property.Attached Filesnbsp;
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Latest Reviews
16th Jan 2019
reviewed by 'Rox'
2nd Nov 2018
reviewed by 'Vinny'
16th Jun 2018
reviewed by 'Crystal_Palace_Local'
19th Feb 2015
reviewed by 'Glenda'
17th Feb 2015
reviewed by 'Candice'
14th Feb 2015
reviewed by 'Daniel'
Opening Hours
Address
Your Move
4 Hollybush Terrace, Westow Street, Upper Norwood
Crystal Palace,London
Greater London
SE19 3SD
0208 7716211
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 33% | 60% | £215,000 | £235,000 |
| Lettings | 0% | 99% | £850 | £850 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 0 | 0 | 1 | 0 | 1 | 0 | 3 | 1 | 0 | 3 |
Areas covered
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Latest Properties
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Jan 16,2019
Jan 16,2019
0
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James lied and convinced me to believe i should secure a ground floor flat by paying 7k auction fee. He said he is in discussion with seller of the top floor as the owner is facing financial difficulty. He will give me first priority. With ...
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Comment on agent fees
Bad
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Nov 02,2018
Nov 02,2018
0
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I have had great service from the Crystal Palace branch Mark and James have been fantastic in helping me with our property search....
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Jun 16,2018
Jun 16,2018
3
people found
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Having dealt with many estate agents, this was without doubt the least professional and worst experience I have had ever.
I went to view (and put in an offer on) a property that I was extremely interested in buying. The first agent I dealt with ...
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Feb 19,2015
Feb 19,2015
0
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I recently sold my property through Your Move.Everything ran smoothly and my many questions were always answered promptly. Many thanks to Clive and his team for making the whole process relatively stress free....
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Feb 17,2015
Feb 17,2015
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David Cole was superb to deal with - was friendly, and genuine. He had great way of understanding what I was looking for and went out of his way to ensure that I could view the flat as soon as possible.
He answered emails and ...
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Comment on agent fees
Fees are never great ( I'm not used to paying them in Canada ) however after the service I received, It is well worth it and understandable.
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Feb 14,2015
Feb 14,2015
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We recently completed on the purchase of a property in South East London and had a positive experience with this branch. It was quite a complex set up on the vendors side but things were handled smoothly and the staff were always available at the ...
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Feb 16, 2015
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(1)
Thanks Daniel. I know you wanted to complete sooner so thank you for being patient. Hope you are happy in your lovely new home.
Best Wishes
Ian Roberts, Clive Campbell and the YOUR MOVE team at Crystal Palace. ...
Jan 23,2015
Jan 23,2015
0
people found
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On point from the start. Had my offer negotiated and accepted within a morning and always got a quick and straight answer whenever anything was needed. The exchange between my broker and the branch went smoothly and all in all highly recommended....
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Oct 02,2014
Oct 02,2014
0
people found
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Your move made me a counter offer. I accepted. They agreed to take the property off the market. They induced me into acting fast and withheld vital inforation about the property. After i had spent fees, i found out that the property was still being ...
read full review
read full review
What agent could do to change your mind?
they could have saved the deal or taken me seriously. they could have returned my calls and accepted that they gambled with my money. their staff could have been nicer to talk to and not so patronising and dissmissive. they could have acted faster and offered to repay my fees because they knew that they lost me the property.Attached Filesnbsp;
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Nov 28, 2014
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We, as a team, are obviously very disappointed to read your comments particularly in view of our ongoing attempts to explain the situation to you – more recently via our Customer Relations Department who have reviewed this case in detail. It was the decision of the seller to put the property into auction – which he is within his rights to do - and because you were not in a viable position to buy.
“We would, of course, be happy to discuss this matter further with you an ...
Mar 10,2014
Mar 10,2014
1
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this helpful
The branch staff cannot be trusted. I had a bad experience as a potential buyer and lost out on a property after making all the arrangements for purchase...
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Sep 02, 2014
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I am very sorry to hear that. There have subsequently been several staff changes at this branch and service levels have improved drastically. I dont know the details of the issues you encountered but would happily address them if you would like to contact me directly. We take unhappy clients very seriously and hope your eventual move went well. Regards ...
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
www.your-move.co.uk/help/complaints-process
Last updated at 5:02 PM 15/12/2015 by allAgents
“We would, of course, be happy to discuss this matter further with you and would also suggest, if you continue to feel aggrieved by this situation, that you go to The Property Ombudsman for independent advice. Details are available at www.tpos.co.ukâ€
Regards
Ian Roberts Area Manager