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3.3/5, 34 Reviews
59% Recommended
100% letting valuation accuracy
64% letting fee satisfaction
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By : 'Ticked'
Services : Letting(As a Tenant)
Rent PCM : £995
Would you recommend ? : No
Postcode : EH22
I clearly cannot recommend rent locally. This company is friendly when they meet you, even when they visit your rented property. They will say everything is fine, but afterwards they will start to complain and make a real hassle out of everything. If you rent from them really be aware, make photos of everything, document it, what is the state, because afterwards they will tell you different story, and ask you to pay. If you find parts that are not in shape in the property it will take ages till they send someone over to repair it or if it is furniture that is not in a good shape, it is a real hassle to get it replaced. Beside this, they do not take care of the property. We rented a house from them and figured out that one of the beds was broken and the mattress has stains of urine in it. It took ages and a lot of emails and telephone calls to get it replaced. When they finally replaced it they forgot to take the old bed with them, so that I had to hassle around again with them to get it picked up. I only can warn you to use them. It is a pity that i cannot give 0 stars. I already have rented a lot of places, but this has been my worst experience.
The agent should be honest, if there is a problem do not be nice when visiting the property and later on complain by email. If agent visits property before I leave, should give clear criteria about what should be put in order. If I as a tenant have a problem with the provided furniture, I do not want to discuss twenty times and send photos over photos of broken, stained and dirty furniture before I get it replaced. The agent gets paid by the landlord, so he should do a good job maintaining the property in a good order and not use the landlord as an excuse for his unabilities. The company should make clear that information is passed from one agent to the next if one goes on vacation, so that I do not need to explain again and again what the problem is.
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Letting | 100% | 64.00% | £450 | £2,150 |
Rent Locally
Unit 1/09 Swanston Road, Edinburgh, City of Edinburgh
EH10 7DS
0131 445 9900
No procedure set.
Last updated at 2/15/2024, 7:24:08 AM by allAgents
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
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By : 'hearsum'
Services : Letting( As a Owner )
Rent PCM : £950
Would you recommend ? : No
Postcode : EH7
As landlords, having been happily with a small agency (Edinburgh Letting) for a number of years we were passed on to Rent Locally when the owner of EdLet sold up. Despite assurances of a continued personal approach this failed to materialise, being on the end of automatically generated emails from... Read Full Review
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John
By : 'KE'
Services : Letting( As a Owner )
Rent PCM : £798
Would you recommend ? : Yes
Postcode : EH22
Having been a landlord for may years and been with RentLocally for some considerable time, I have benefited in many ways from the team. They seek to assist me and my tenants, they always respond quickly to my enquiries, provide prompt attention to the fabric of the property, make regular visits... Read Full Review
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Liz
By : 'JK'
Services : Letting( As a Owner )
Rent PCM : £1350
Would you recommend ? : Yes
Postcode : EH17
I used to rent a flat through RentLocally, so when I decided to rent out my own property, they were a natural choice for me. I haven’t been disappointed, from Ross’ first visit they’ve been friendly, helpful and informative. No question was too silly and... Read Full Review
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Ross
Liz
By : 'Craig'
Services : Letting( As a Owner )
Would you recommend ? : Yes
Postcode : EH10
Had a great experience with RentLocally. Super from start to finish. Couldn't think of a better agent. Ross Leiper and Liz Currie were nothing short of amazing with my... Read Full Review
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Ross
By : 'Cameron'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : EH6
Used RentLocally in the past and they were a great help to... Read Full Review
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Ross
By : 'Richard'
Services : Letting( As a Owner )
Rent PCM : £2100
Would you recommend ? : Yes
Postcode : EH3
Ross was such a helpful agent through the whole process of us looking at renting our home... Read Full Review
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Ross
By : 'Callum'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : EH7
Kind people, very helpful and I felt really well taken care... Read Full Review
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Ross
By : 'Patrica'
Services : Letting( As a Owner )
Would you recommend ? : Yes
Postcode : FK2
Had a great experience with RentLocally and happy to review. I've used RentLocally for nurse things over the last couple of years and never had a... Read Full Review
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Ross
By : 'Alan'
Services : Letting( As a Tenant )
Rent PCM : £725
Would you recommend ? : Yes
Postcode : EH13
I have rented with RentLocally since 2021 and have stayed in two different properties with them. The service they provide is amazing and we can't fault them. When we moved from Leith to Oxgangs the process was simple and Clare our property manager was very helpful. Can't recommend them... Read Full Review
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Liz
By : 'John'
Services : Letting( As a Tenant )
Rent PCM : £2150
Would you recommend ? : No
Postcode : EH26
Do not rent with them if it can be avoided. We rented a house they advertised as a long term let - we uprooted our whole family including two autistic children who struggle with change, only to find out 4 months later that it was actually a short term let. The landlords informed us through text... Read Full Review
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By : 'alvin'
Services : Letting( Property Management )
Would you recommend ? : No
Postcode : EH
I have the fully managed service for the property I rent out but I get very little for the fee I pay. They simply collect the rent and do rare periodic inspections lasting a few minutes, providing me with little feedback. Not good value for money. To stop using the service you apparently have to... Read Full Review
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By : 'Tenant'
Services : Letting( As a Tenant )
Rent PCM : £800
Would you recommend ? : No
Postcode : EH7
Awful, rude lettings agents with staff that do not respect tenants. In their defence, repairs are completed quickly to a mediocre standard, however, the customer manner from their agents is appalling: lazy, rude and apathetic. Avoid them if you... Read Full Review
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Steve
By : 'Anon'
Services : Letting( As a Tenant )
Rent PCM : £750
Would you recommend ? : No
Postcode : EH7
If I could give 0 stars if it were an option I would! Liars, rude and disgraceful agency. Letting out uninhabitable flats. Tatty furniture. Dirty conditions. No help, sympathy or understanding. No opportunity to resolve issues. Quick to take your money and leave you to it. PLEASE DON'T rent... Read Full Review
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By : 'Ingrid'
Services : Property Management
Would you recommend ? : No
Postcode : DD3
Unprofessional, uncaring and disgraceful agency. My son has been waiting for important repairs since NOVEMBER of 2019 when the first of five floods occurred from the flat upstairs. He lives in a tattered and moldy environment. Excuse after excuse from this bunch of thieves who take his money each... Read Full Review
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By : 'Andy'
Services : Letting( As a Tenant )
Rent PCM : £900
Would you recommend ? : No
Postcode : EH12
Where do I start, this company is a complete joke. They are all nice getting you into the property but once your in they quickly lose interest. Any repairs or requirements take months to complete. The icing on the cake for us was being served the itemised list of what they are planning to deduct... Read Full Review
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By : 'Karen'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : EH18
Rent Locally don't practice what they preach. Maintenence checks and cleaning are not carried out before new tenants move in. Inventory was 4 years out of date. Fobbed me off when I reported dangerous oven. They send handyman for maintenance jobs instead of qualified tradesperson and... Read Full Review
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Liz
By : 'A'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : EH23
I was lied at the viewing, promised a lot of cleaning/fixing jobs to be carried on the property, no need to lie if they didn't want to have bother they could have stated right away that a tenant getting the house would have had to clean it. Because of that, (+ minor frictions: lack of... Read Full Review
N/a
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By : 'R'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : EH48
I had nothing but bother with this letting agent there was little to no contact made with me from day one. I applied for the flat and know one phoned or emailed to tell me my application had been successful I had to phone them myself to find out. The only emails I received were periodic check up... Read Full Review
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By : 'LeakyCeiling'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : EH11
They're usually quite good but I've discovered they're currently failing on emergency customer support. Out of nowhere, water has started dripping from the ceiling beneath the roof in multiple areas. They are unreachable on dozens of the phone numbers I discovered through their website and... Read Full Review
No comment
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Liz
By : 'A'
Services : Letting( As a Owner )
Would you recommend ? : Yes
Postcode : EH10
I recently appointed Rent Locally to fully manage my property. Liz is my Property Manager and I can honestly say that she has been extremely helpful and friendly. The speed in which suitable tenants have been found has been impressive and I am looking forward to a long relationship with Rent... Read Full Review
I think the fees are fair and reasonable.
I think the fees are fair and reasonable.
