Birmingham, B1
2/5, 39 reviews
23% recommended
17% lettings valuation accuracy
25% lettings fee satisfaction

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“Laura Withington, Property Administrator, is a rare blend of incompetence ......”

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Sep 30,2014
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Laura
By: 'happytenant'
Sep 30,2014
4 people found
this helpful
Laura Withington, Property Administrator, is a rare blend of incompetence and bad faith. For six weeks as of Sept 30th 2014, my apartment has not been cleaned by Accord´s service provider, when it should have been, as per the terms of my contract (I offered to pay an extra 100GBP /month to have the flat cleaned weekly). Laura has displayed a remarkable professionalism ignoring my emails and calls for six weeks in which I requested that the cleaning be resumed. When answering my calls, she has demonstrated her client-facing skills by producing excuses for her inaction and by trying to blame me for the interruption of the service.

As a result, I have started deducting 25GBP from my monthly payment for every week that the cleaning was not performed. Countrywide ("supporting Accord Lets", as their letter says) has not failed to claim the missing sum, ignoring all previous emails and exchanges with their qualified team member, and has started applying administrative fees for the delayed sum.

I cannot recommend Accord Lets enough, Laura Withington being the best example of the service level they can and will offer their customers.
What agent could do to change your mind?
It would have been enough that the agency resumed the cleaning service, but there is an open attitude to dismiss the customer and ignore my requests. It is a lack of respect and a waste of my time.
Attached Filesnbsp;
Comment on agent fees
30 GBP administrative fees for a 50GBP payment delay in Sept´s 2014 rent. Wait, 60% fees? Yes, 60% fees, you read right.
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Latest Reviews

View all Reviews 39
29th Apr 2024
reviewed by 'Robyn'
“Catherine and Dawn at Accord Let's Birmingham have been fantastic at supporting us with repairs with the washing machine and ......”
5th Jan 2023
reviewed by 'E'
“A good service provided by the agent I dealt with they were; polite, friendly and efficient when dealing with paperwork....”
23rd Dec 2022
reviewed by 'Tasha'
“Lee showed me around a property today. The property was lovely. Lee was very professional with a great sense of ......”
12th Dec 2022
reviewed by 'Property finder'
“Thankyou to lee who went that extra mile to help me find my home that is right for me.His ......”
24th Nov 2022
reviewed by 'NSL'
“A cheerful and professional lady with a great smile, Nadine Johnson was indeed helpful and kind in dealing with a ......”
5th Oct 2022
reviewed by 'Nikki'
“Fantastic Service I found Accord Lets to be very helpful and easy to deal with when I was looking for ......”
Opening Hours
  • Monday: 00:00 - 00:00
  • Tuesday: 00:00 - 00:00
  • Wednesday: 00:00 - 00:00
  • Thursday: 00:00 - 00:00
  • Friday: 00:00 - 00:00
  • Saturday: 00:00 - 00:00
  • Sunday: 00:00 - 00:00
Address

Accord Lettings
West 2 Suffolk Street Queensway
Birmingham
West Midlands
B1 1LX
0121 371 9119

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Lettings 17% 25% £600 £1,250
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From Landlords From Tenants From Vendors From Buyers Other
1 3 8 21 0 0 0 0 0 6
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Birmingham, B1
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Warwick, CV34

“Catherine and Dawn at Accord Let's Birmingham......”

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Apr 29,2024
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Dawn
By: 'Robyn'
Apr 29,2024
0 people found
this helpful
Catherine and Dawn at Accord Let's Birmingham have been fantastic at supporting us with repairs with the washing machine and other jobs. Even when external agencies have tried to hoodwink us they really fought our corner. They both have been really consistent with each tenancy ...
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“A good service provided by the agent I dealt ......”

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Jan 05,2023
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Absar
By: 'E'
Jan 05,2023
0 people found
this helpful
A good service provided by the agent I dealt with they were; polite, friendly and efficient when dealing with paperwork....
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“Thank you!...”

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Dec 23,2022
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Laura
By: 'Tasha'
Dec 23,2022
0 people found
this helpful
Lee showed me around a property today. The property was lovely. Lee was very professional with a great sense of humour too. Thank you!...
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“Thankyou to lee who went that extra mile to h......”

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Dec 12,2022
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Lee
By: 'Property finder'
Dec 12,2022
0 people found
this helpful
Thankyou to lee who went that extra mile to help me find my home that is right for me.His services and helping to find the ideal location truly appreciated.Thankyou for your services keep up the job lee and the team Property finder...
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“A cheerful and professional lady with a great......”

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Nov 24,2022
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Nadine
By: 'NSL'
Nov 24,2022
2 people found
this helpful
A cheerful and professional lady with a great smile, Nadine Johnson was indeed helpful and kind in dealing with a Client. Am happy with your service. Cheers Nadine....
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“Fantastic Service...”

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Oct 05,2022
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Jaya
By: 'Nikki'
Oct 05,2022
1 people found
this helpful
Fantastic Service I found Accord Lets to be very helpful and easy to deal with when I was looking for a new flat in Birmingham City Centre, from the accompanied viewing to signing a contract. The Viewer was on time and was very knowledgeable and ...
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“Best experience...”

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Sep 29,2022
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Absar
By: 'HARSHIT'
Sep 29,2022
0 people found
this helpful
I am very impressed with the services of Accord. They helped me in searching the property. The response time is low and the experience was good. Absar Sarwar is my property engagement person who gave me minute details of the property and expediate my process ...
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By: Nick
Oct 03, 2022
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I have rented two flats from Accord Lets over the last 2 years or so and I have been greatly impressed by the professional way they have helped me in renting both properties, answering all my questions and giving me peace of mind. I would highly recommend Accord Lets to anyone looking to rent a Flat in Birmingham City Centre ...

“Terrible...”

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Mar 21,2022
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By: 'Ant'
Mar 21,2022
3 people found
this helpful
Accord Lettings Agents have been absolutely unprofessional and their staff has been rude and definitely lack problem solving skills. After renting a property with them for more than a year, there was a burglary and two weeks later the broken entrance to the property has ...
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By: Jennifer Porter
Mar 16, 2023
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Terrible letting agent. New landlord bought the flat I'm in in Jewellery Quarter Birmingham, Accord instructed their agent Countrywide to slap me with a Section 13 to increase my rent by 17%, which they cannot do due to a clause in my contract, which they clearly haven't bothered reading.. and they're now "consulting with their legal team" to see "if the landlord can do this".. might they have consulted with their legal team before causing me all this stress??? They've absolutely set a new low s ...

“Encouraging signs...”

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Mar 04,2022
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Ellen
By: 'Robin'
Mar 04,2022
0 people found
this helpful
I have had some mixed experiences over the years with Accord Lets but have to say that Ellen Moreton has been very attentive and has been good at keeping me informed which is a good sign....
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“could not organise the guarantor referencing ......”

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Jul 30,2021
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By: 'Elske'
Jul 30,2021
3 people found
this helpful
could not organise the guarantor referencing properly. not to be trusted, made false aquisations, which could have serious consequences for the guarantors. You would expext an accurate transparency in the financial sector, which these people represent...
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“They assured me my lovely flat would be in sa......”

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Nov 23,2020
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By: 'Adam'
Nov 23,2020
2 people found
this helpful
They assured me my lovely flat would be in safe hands as I was new to letting I asked not to have a student unfortunately they did put a student in it and never did a site visit and ignored all complaints from others tenants ...
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“Costumer service is 0! Constantly receiving e......”

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Jan 02,2020
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By: 'Andreia'
Jan 02,2020
1 people found
this helpful
Costumer service is 0! Constantly receiving emails with "out of the office" I wonder when they are in the office! The manager doesn't care to say a word! I have been showering in boiling/cold water for nearly two years... Nothing gets resolved even with daily ...
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“Avoid Accord if you can!!!...”

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Nov 15,2019
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By: 'Vladislav'
Nov 15,2019
2 people found
this helpful
Avoid Accord if you can!!! Renting with this agent was my worst rental experience ever and customer service throughout the rental process as well as during the move out is very poor/non-existent. It was a promising start with a good service provided up until ...
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By: Yannis K
Dec 16, 2019
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Have you had your deposit back yet? We are having exactly the same issues. Poor/ non existence correspondence, unreasonable fees and a deposit which hasn't been returned yet. ...

“AVOID THIS AGENCY!!!!!!!!...”

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Nov 14,2019
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By: 'Mickie'
Nov 14,2019
1 people found
this helpful
*WARNING* Avoid this agency at all cost!!! They have caused so much stress to myself and my partners health. We had nothing but problems over problems with this agency, never had such terrible support and behavior from an agency like this one!!! They are constantly ...
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By: JR
Dec 08, 2022
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What a mess, we are getting nothing but unhelpfulness, rudeness and stress from these people too, their default mode seems to be aggressive, angry overly difficult and dismissive. The only agent there we've dealt with who is any good is Jaya, the rest we've dealt with just consistently make our lives more difficult. I don't know how they stay in business, are landlords really happy with them? Hope you got your money back okay in the end. ...

“Talk about not going the extra mile...”

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Sep 05,2018
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Clive
By: 'Clive'
Sep 05,2018
0 people found
this helpful
Everything I imagine a poor agent to be. I'm trying to rent a property but it's clear that they want short hours, limited slots and everything to suit them not the customer....
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Comment on agent fees
Never got that far
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By: Sam Sneyd
Sep 17, 2018
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Sorry you feel this way Clive. Unfortunately you cancelled your original appointment at very short notice however we offered various appointment times to rebook including an early morning appointment all of which you declined. We will accommodate viewing times where we can and offer flexibility where possible even during the busiest periods. We cannot offer night time appointments as you were requesting as this is outside of our office hours and jeopodises the safety of our staff and interrupts ...

“Stay away......”

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Apr 27,2018
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Laura
By: 'FT'
Apr 27,2018
2 people found
this helpful
Very good in chasing you for any of their interests. Poor problem solving, arrogant attitude, difficult to keep an efficient communication with. They should learn how to treat tenants in the same way they would like to be treated....
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“Worst Letting Company I've Ever Dealt With...”

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Apr 17,2018
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Jaya
By: 'Elaine'
Apr 17,2018
1 people found
this helpful
I have been renting properties all around the world for 16 years. I have worked in Customer Services and Sales for even longer. I can say this company are the worst company, not just letting agency, that I have ever dealt with. I spoke to them ...
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Comment on agent fees
TERRIBLE and the highest I've ever been asked for in 16 years of renting Admin £100 Referencing £150 Tenancy agreement £150 Inventory £125 (fees £525 in total)
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“The most unprofessional and incompetent agents I have ever experienced. ......”

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Jan 11,2018
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Francesca
By: 'Fada'
Jan 11,2018
3 people found
this helpful
The most unprofessional and incompetent agents I have ever experienced. From arguing against tenants and careless attitudes to leaving tenants in poor living conditions despite knowing the condition of the property before you move in. They do not check the property beforehand and they do ...
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Comment on agent fees
Outrageous and absolutely ludicrous
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“Very bad, POOR customer services from Accord Lets - Birmingham ......”

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Apr 12,2017
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elisa
By: 'CMH'
Apr 12,2017
1 people found
this helpful
Very bad, POOR customer services from Accord Lets - Birmingham - Informed me I was meant to pay a certain amount for deposit and then kept increasing the deposit amount. By the time I moved in the deposit had been increased by nearly ‚£600 which then ...
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Comment on agent fees
Bad
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“I've been told to pay for the first 3 months of ......”

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Mar 03,2016
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By: 'Aziz'
Mar 03,2016
0 people found
this helpful
I've been told to pay for the first 3 months of tenancy agreement in advance including 2 months deposit before viewing the property. That's ok. However, as I am an International student, and I am not familiar with some staff. I surprised that, I found the the ...
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“I strongly recommend you to avoid dealing with this silly ......”

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Feb 21,2016
Minithumbdown
By: 'Medo'
Feb 21,2016
0 people found
this helpful
I strongly recommend you to avoid dealing with this silly agency . They look down at their customers and their customer service is rubbish . They are really the worst agents I have ever seen. As their admission fees and charges are the highest in the market . ...
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What agent could do to change your mind?
Very very bad
Attached Filesnbsp;
Comment on agent fees
Very very bad
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“Awful Lettings company! Had to wait 5 weeks chasing them every ......”

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Dec 18,2015
Minithumbdown
By: 'FFullwood'
Dec 18,2015
1 people found
this helpful
Awful Lettings company! Had to wait 5 weeks chasing them every day for a new dishwasher. Lied on several occasions! Do not go with this company trust me it is not worth it! The employee's are patronising and willing to do next to nothing to help ...
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What agent could do to change your mind?
Extortionate! Not acceptable with how little they do and how much chasing you have to do!
Attached Filesnbsp;
Comment on agent fees
Extortionate! Not acceptable with how little they do and how much chasing you have to do!
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“This is the worst agency I have ever had the ......”

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Sep 21,2015
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Claudia
By: 'M'
Sep 21,2015
1 people found
this helpful
This is the worst agency I have ever had the misfortune of dealing with! They do not honour their agreements and have an utterly shocking approach to customer service. Contracts mean nothing to them, they will do whatever they want regardless of what they have ...
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What agent could do to change your mind?
Extortionate.
Attached Filesnbsp;
Comment on agent fees
Extortionate.
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“All I can say is I have never ever experienced ......”

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Aug 14,2015
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Emilee
By: 'FuriousCustomer'
Aug 14,2015
2 people found
this helpful
All I can say is I have never ever experienced anything as bad as Accord. * They do not understand what customer service is. They fail on a daily basis! They do not understand what a verbal contract is, breaking it several times and being deceitful. ...
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What agent could do to change your mind?
They were dishonest. They never returned calls. They broke a verbal contract. They did not act professionally. They do not know what customer service is.
Attached Filesnbsp;
Comment on agent fees
Fees were outrageously high. 60% higher than fees for the average agency in Birmingham.
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“With other estate agents, when looking for a property they ......”

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Jul 07,2015
Minithumbdown
By: 'Stephanie'
Jul 07,2015
1 people found
this helpful
With other estate agents, when looking for a property they have been more than helpful with my search. With Accord lets however I got terrible customer service. I called about a property I had seen online and their advert was vague so I needed a ...
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“They just want money in the bank. Charges are highest ......”

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Jun 05,2015
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Laura
By: 'Laura'
Jun 05,2015
1 people found
this helpful
They just want money in the bank. Charges are highest in the market and appear to be for things nobody else charges. When signed the contract we were not human any more. Service was horrible from that moment on. I had to wait 5 hours! for ...
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What agent could do to change your mind?
Highest in the market
Attached Filesnbsp;
Comment on agent fees
Highest in the market
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“It started out positively - they seemed so helpful via ......”

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Apr 10,2015
Minithumbdown
By: 'CorkGirl'
Apr 10,2015
0 people found
this helpful
It started out positively - they seemed so helpful via email when I was looking for a property! More than eager to take my hold money and so on. Following this, it was nothing but incompetence, rudeness, inefficiency and some actual outright lies. They misrepresented ...
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What agent could do to change your mind?
Ludicrous fees - and some for things they didn't do and had to contest (credit check, references). I mean, they didn't even have my GENDER correct, but had charged ‚£75 for my reference check. They didn't even Google this prospective tenant
Attached Filesnbsp;
Comment on agent fees
Ludicrous fees - and some for things they didn't do and had to contest (credit check, references). I mean, they didn't even have my GENDER correct, but had charged ‚£75 for my reference check. They didn't even Google this prospective tenant
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“I have been living in rented accommodation for over 8 years ......”

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Dec 19,2014
Minithumbdown
By: 'Fed'
Dec 19,2014
3 people found
this helpful
I have been living in rented accommodation for over 8 years with a variety of companies and I can safely say I have never received such appalling and unprofessional service as I have from Accord. When we were viewing the flat the service we received was ...
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What agent could do to change your mind?
To show even a basic amount of customer service would be a significant step in the right direction
Attached Filesnbsp;
Comment on agent fees
The agent's fees are far and above anything you will be asked to pay with any other company and these are not made clear. Had the service been even remotely ok i would have been understanding of the fees, as it stands i cannot even begin to hazard a guess as to where it goes and how the justify it
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“Fees. Fees. Fees. £££. Firstly they do not list their fees ......”

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Dec 16,2014
Minithumbdown
By: 'kane4'
Dec 16,2014
3 people found
this helpful
Fees. Fees. Fees. £££. Firstly they do not list their fees online which raises suspicions, and rightly so as they charge £600 admin fees for a new tenancy. Yes, £600! All of the main agents in Birmingham charge up to £300 at the top end of the scale yet ...
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Comment on agent fees
Fees are more than double competitors. I'm shocked that landlord's continue to use Accord and that tenant's pay these fees which are completely unjustifiable.
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“I strongly recommend this agent for all tenants in Birmingham . ......”

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Oct 14,2014
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Emilee
By: 'Mohammad'
Oct 14,2014
0 people found
this helpful
I strongly recommend this agent for all tenants in Birmingham . I've been a customer with them for 6 months and I'm really glad to stay with them for another 12 months . I love how they do the work in a really professional manner which makes you really ...
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

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