Streets Ahead
Crystal Palace, London, SE19
4.6/5, 796 reviews
93% recommended
80% sales valuation accuracy
67% sales fee satisfaction

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“This is probably the worst experience of renting a property ......”

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Sep 29,2014
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By: 'Yasmin'
Sep 29,2014
4 people found
this helpful
This is probably the worst experience of renting a property with an estate agent I have EVER had. The company at the crystal palace branch have been incompetent with pretty much everything. From the start when they tried to convince me that I was talking to an answer machine, after I called on several occasions to book and re book to see one property, 72 thicket road after they failed to book me in the first times. ( I clearly without doubt spoke to a human being) but they tried to con me off with their mistakes instead of just apologizing? Didn't communicate with what documents needed to be sent to them and what was for rent for sure, which delayed the process and didn't get a response if that was the correct thing to do when asking. But this is nothing compared to the phone call received 2 days before we were due to move in to 72 Thicket road, stating that we couldn't move in as there was work being done to the floor, leaving us homeless, not telling us when we could move in, claiming no responsibility having advertised a property that needed months plus work to it. Lying and trying to put the blame on the landlord when its a property managed by streets ahead, not apologizing for leaving us homeless or offering an alternative, oh wait they offered our FULL deposit back... Then deciding to put the flat back on the market without informing us about this, when we still have a deposit down. I understand it was unfortunate that the work needed doing, but they claimed no responsibility for advertising a property that was not fit for habitation, and being incredibly unhelpful throughout most the process. The cherry on the cake was the copy and pasted super friendly email from Billie Blankson which contrasted with her phone manner, requesting me to send a positive review so she could win the company bonus and go on holiday. Unbelievable.
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By: Nick Durkin
Sep 30, 2014
Dear Yasmin sas

I am obviously very disappointed to read your review, clearly on this occasion the service you have received has simply not been good enough and as branch manager I take your comments very seriously and I would like to sincerely apologies for all the stress and inconvenience this has caused. I will also be investigating the matter internally and making sure these issues don’t happen agiain

I would like the opportunity to discuss your case with you in person, please call me on 020 8683 8112 or e-mail [email protected] so we can arrange a meeting at your convenience either in the office or at the property

Streets Ahead strongly believe that actions speak louder than words and we would like to offer you some vouchers to help you towards your move and if you would contact me directly on 020 8683 8112 and I will be able to forward these onto you ASAP

Kind Regards

Nick Durkin
Lettings Manager

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Latest Reviews

View all Reviews 796
29th Aug 2024
reviewed by 'Lesley'
“I have have found streets ahead to be the worst agent I have ever had to deal with. They do ......”
6th Nov 2023
reviewed by 'Lukman'
“It was a wonderful experience dealing with Street Ahead, in particular Autumn Bailey and Emma. I have been searching with ......”
15th Dec 2022
reviewed by 'Theresa'
“I am very pleased with the help Gemma gave me when I was looking for a property to rent, very ......”
19th Nov 2022
reviewed by 'Basak & Yagiz'
“Great costumer service. We would like to thank to Enzo and Emma for their friendly and helpful approach. We didn't ......”
2nd Nov 2022
reviewed by 'Reviews'
“AVOID THIS COMPANY AT ALL COST ! They are dodgy , unreliable, have loads of attitude even the manager whom I spoke ......”
22nd Oct 2022
reviewed by 'Taraash'
“Finding a house in london is as it is stressful, and to do it in this climate was even more ......”
Opening Hours
  • Monday: 08:30 - 19:00
  • Tuesday: 08:30 - 19:00
  • Wednesday: 08:30 - 19:00
  • Thursday: 08:30 - 19:00
  • Friday: 08:30 - 18:00
  • Saturday: 08:30 - 17:00
  • Sunday: Closed
Address

Streets Ahead
4 - 8 Westow Street
Crystal Palace,London
Greater London
SE19 3AH
020 8653 9222

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Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Sales 80% 67% £250,000 £777,500
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
141 19 481 31 35 0 42 0 41 6
Areas covered
Services offered
  • Sales
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  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
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Coulsdon, CR5
Croydon, CR0
Croydon, CR0
Crystal Palace, SE19
London, SE25
Purley, CR8
South Croydon, CR2

“I have have found streets ahead to be the wor......”

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Aug 29,2024
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By: 'Lesley'
Aug 29,2024
3 people found
this helpful
I have have found streets ahead to be the worst agent I have ever had to deal with. They do not return calls, take 3-4 days to reply to emails, always changing staff, when you call you can never get put through as the agent ...
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“It was a wonderful experience dealing with St......”

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Nov 06,2023
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By: 'Lukman'
Nov 06,2023
0 people found
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It was a wonderful experience dealing with Street Ahead, in particular Autumn Bailey and Emma. I have been searching with different companies before I knew about Street Ahead and immediately with the way they conduct their business, their customer service is second to none, I ...
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“I am very pleased with the help Gemma gave me......”

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Dec 15,2022
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Gemma
By: 'Theresa'
Dec 15,2022
0 people found
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I am very pleased with the help Gemma gave me when I was looking for a property to rent, very professional...
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“Great costumer service....”

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Nov 19,2022
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Enzo
By: 'Basak & Yagiz'
Nov 19,2022
0 people found
this helpful
Great costumer service. We would like to thank to Enzo and Emma for their friendly and helpful approach. We didn't have a single problem and they were very responsive thoughout the whole process.Overall very satisfied with the service and happy to recommend....
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“TERRIBLE, DODGY COMPANY...”

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Nov 02,2022
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By: 'Reviews'
Nov 02,2022
1 people found
this helpful
AVOID THIS COMPANY AT ALL COST ! They are dodgy , unreliable, have loads of attitude even the manager whom I spoke with was full of it. I went to view a property and it wasn’t even the one shown to me before hand. They want ...
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“Finding a house in london is as it is stressf......”

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Oct 22,2022
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Gemma
By: 'Taraash'
Oct 22,2022
0 people found
this helpful
Finding a house in london is as it is stressful, and to do it in this climate was even more difficult until we found Enzo and Gemma! Gemma showed us the house while Enzo dealt with documentation. They were both warm, friendly and helpful from ...
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“Enzo and Emma of street ahead are wonderful p......”

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Oct 13,2022
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Enzo
By: 'EDOBOR MINISTER'
Oct 13,2022
0 people found
this helpful
Enzo and Emma of street ahead are wonderful people. They have made my experience wonderful and lovely. Thanks guys. Cheers...
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“Pleasure to deal with! Enzo was fantastic, re......”

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Aug 26,2022
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Enzo
By: 'Lara'
Aug 26,2022
0 people found
this helpful
Pleasure to deal with! Enzo was fantastic, really understood what I was looking for and never gave up finding me my perfect place. 5stars, thank you Enzo!...
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“I was able to find my first flat with the hel......”

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Feb 21,2022
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Gemma
By: 'Esthee'
Feb 21,2022
0 people found
this helpful
I was able to find my first flat with the help of Gemma Greasley.She was really kind and supportive throughout the whole process...
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“Very happy with the whole process...”

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Feb 16,2021
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Dan
By: 'Andreea'
Feb 16,2021
0 people found
this helpful
I am extremely thankful to Daniel and Emma at Streets Ahead Crystal Palace , for their excellent customer service , great communication and efficiency. My journey to renting a flat in the area has been made extremely easy to navigate and I couldn’t be more grateful . ...
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“Very positive experience with Streets Ahead. ......”

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Feb 16,2021
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Emma
By: 'Sam'
Feb 16,2021
0 people found
this helpful
Very positive experience with Streets Ahead. Dan and Emma made the process seamless from start to finish. Would 100% recommend!...
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“Dan is professional and very pleasant person ......”

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Dec 14,2020
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Dan
By: 'Sandy'
Dec 14,2020
0 people found
this helpful
Dan is professional and very pleasant person .I explain what I need and he find a perfect house for my family !Really nice person and positif attitude ....
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“Great and very fast service from Dan and Emma......”

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Dec 01,2020
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Dan
By: 'Vanesa'
Dec 01,2020
0 people found
this helpful
Great and very fast service from Dan and Emma. I finally got a nice apartment, something that it was being very difficult. Highly recommended!...
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“Can't thank Emma and Libby enough for all the......”

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Nov 27,2020
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Emma
By: 'James'
Nov 27,2020
0 people found
this helpful
Can't thank Emma and Libby enough for all their hard work in getting us out new flat. Easy process with faultless communication!...
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“I can not speak highly enough of Gemma, she w......”

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Mar 11,2020
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Gemma
By: 'Stefanie'
Mar 11,2020
0 people found
this helpful
I can not speak highly enough of Gemma, she went above & beyond helping me. She was easily reachable, and was so friendly and made the whole experience stress free for me. She honestly has been a total angel....
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“Gemma was as usual amazing!! She assisted us ......”

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Feb 28,2020
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Gemma
By: 'Rita'
Feb 28,2020
0 people found
this helpful
Gemma was as usual amazing!! She assisted us the last time we moved and again this time. Very professional and helpful with every detail!! It’s always a very positive experience when dealing with Gemma....
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“I am so grateful to have Christopher Blake (C......”

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Sep 30,2019
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Christopher
By: 'Sherrelle'
Sep 30,2019
0 people found
this helpful
I am so grateful to have Christopher Blake (Crystal Palace branch) assist me with my property search. Christopher has continued to go above and beyond in assisting me for example even when the property that I have enquired about is not covered in his branch ...
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“Very happy with the service provided by Gemma......”

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Sep 26,2019
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Gemma
By: 'Galina'
Sep 26,2019
0 people found
this helpful
Very happy with the service provided by Gemma .She was very professional and accommodating to our needs .Highly recommended to work with her...
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“Gemma Greasley was absolutely amazing she was......”

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Sep 25,2019
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Gemma
By: 'Gene'
Sep 25,2019
0 people found
this helpful
Gemma Greasley was absolutely amazing she was professional polite and positive but very honest . Everytime we arranged to meet at a property she was always there on time not once was she late ,always there waiting to meet me with an outstretched hand and that ...
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“Daniel Drury was very helpful and very profes......”

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Sep 12,2019
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Dan
By: 'Mario'
Sep 12,2019
0 people found
this helpful
Daniel Drury was very helpful and very professional in dealing with new clients looking for a flat to rent. He made our move very easy and smoothly without any hassles. I would highly recommend Mr Drury for his exemplary and outstanding performance in his job. ...
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“Dan Drury...”

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Sep 10,2019
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Dan
By: 'Sonia'
Sep 10,2019
0 people found
this helpful
Dan Drury helped me out of a difficult situation as I needed a short let with short notice. He was very helpful and somehow managed to find me the ideal property and also in an ideal location in the time I needed it. He did ...
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“Super! A* communication!...”

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Apr 02,2019
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Gemma
By: 'Ella'
Apr 02,2019
0 people found
this helpful
Gemma was super helpful and friendly. Top marks for communication! Really happy with the service and we have found a great flat! Speedy service and reasonable fees. Thanks Gemma!...
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Comment on agent fees
Cheaper than some of the bigger companies!
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“Local expert professional agents...”

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Jan 11,2019
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By: 'Shahid'
Jan 11,2019
0 people found
this helpful
A big thank you to Jola a true industry professional was very helpful and guided me smoothly through my purchase and all the obstacles that came along. Streets ahead as a company a joy to work with and definitely recommend them if you buying, selling, ...
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“Excellent service...”

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Dec 20,2018
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Gemma
By: 'Radhika'
Dec 20,2018
0 people found
this helpful
Gemma Greasley was fantastic - she was very positive responsive, accomodating, helpful, and above all really lovely! She helped us find our new flat in crystal Palace and we are very grateful to her that we find our flat before Christmas. She works so hard ...
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It is a good .
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“Excellent service from Christopher Blake, streets ahead...”

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Dec 10,2018
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By: 'Edith'
Dec 10,2018
0 people found
this helpful
I am very pleased with the service I received from this Agency, especially Christopher Blake, who was very helpful and pleasant and I was able to secure a beautiful property with them. Will definitely use them again anytime....
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Good
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“Time wasters - DO NOT USE...”

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Aug 27,2018
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By: 'A'
Aug 27,2018
2 people found
this helpful
Sent us confirmation of a house viewing which was never confirmed with the landlord/tennant. Happy for us to re-arrange plans and leave work early to suit their diary, only for us to be denied access to the property as the viewing had never actually ...
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“Autumn Bailey is the best!!...”

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Aug 21,2018
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By: 'Paula'
Aug 21,2018
0 people found
this helpful
Autumn Bailey is the best agent! She has helped a lot. She always try to find the perfect home for you, according to your preferences. Besides, she is so helpful and so kind! I strongly recommed contact her for making your move much more easier!!...
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Good
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“Autumn Bailey is wonderful!...”

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Aug 20,2018
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By: 'Josephine'
Aug 20,2018
0 people found
this helpful
Autumn made our house hunting experience a complete joy! She was extremely efficient and honest. She gave us solid advice and worked very hard and quickly to get us a great price on a beautiful property. She clearly loves her job and this shows through ...
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“Gemma Greasley the best estate agent in London!...”

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Aug 01,2018
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Gemma
By: 'Athbah'
Aug 01,2018
1 people found
this helpful
I can't express how amazing Gemma Greasley is. The properties she showed us (and they were many!) were all perfect, exactly what me and my partner wanted. It was the first time an estate agent actually listened to our needs and wants and didn't try ...
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“Dealt with Cherelle, been an absolute nightmare. Waiting for my ......”

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Jan 24,2018
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By: 'YouknowwhoIam'
Jan 24,2018
5 people found
this helpful
Dealt with Cherelle, been an absolute nightmare. Waiting for my deposit to be paid back. Moved out beginning of September last year, now about to enter February. Every time it's a story as to why I haven't been paid. Joke, stay well away from this * ...
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Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

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