80% sales valuation accuracy
67% sales fee satisfaction
Sep 29,2014
Sep 29,2014
6
people found
this helpful
this helpful
Almost immediately after agreeing to rent one Streets Ahead properties, Jonathan was insistent on us leaving him a review, chasing me up on a couple of occasions to check if I have done it. I did as instructed and left a positive review, and at the time, deservedly so.
Two months on and I can see why he was so determined to get the review out of me so quickly. His views and values he places on customers and clients is entirely shot-term and single-tracked. After such a laid back approach to the property viewing and contract, I had the impression he was consultative and cared about what we wanted, as I highlighted in my original review. I couldn't have been further from the truth. After moving into the flat there were a huge number of faults, most of which were already pointed out by the previous tenants and ourselves far in advance before the moving in date.
We were disappointed but not disheartened and raised the issues. No response. 2 weeks later we raised them again. No response. Bare in mind one of the issues is a severely leaking tap in the bathroom, which was also covered in mould with the paint falling off. It's now 2 months on and we still hadn't received a response and our water bill was sky high. The funny thing is if I type in "Jonathan Claustres" in my sent items the list of emails is as long as the list of faults with the flat. If I type it in my inbox, the only contact I have had from him recently have been about leaving him a review.
In any case, since we threatened to contact the landlord direct someone else has come in to help. I do hope it does get resolved because we absolutely love the property, and that's what's keeping us hanging on.
My advice? Just tread very carefully. I work as a headhunter and in an agency sales business and am very aware of these type of sales techniques and methodologies, and try to avoid them like the plague when I hire for my own business. They are only concerned about the commission and their end of target stags and numbers. Just like in any industry however, it is a small world, unfortunately for Jonathan, and the real value is in long-term relationships, repeat business, referrals,. For example I am looking to buy a property in the next year in the Crystal Palace area next year once I've sold my current apartment in Essex. The agency I am using for the sale is the one who have been managing the property for the past 2 years. When it comes to buying I normally only use agencies I trust or have used before. Unfortunately Jonathan has given me no confidence to use him or Streets Ahead. What he needs to do is treat landlords and tenants the same, and not elevate on over the other. Once he realises that tenants become landlords and vice versa, and he treats them the same, his values on relationships will completely change. Then he may fulfil his potential.
Two months on and I can see why he was so determined to get the review out of me so quickly. His views and values he places on customers and clients is entirely shot-term and single-tracked. After such a laid back approach to the property viewing and contract, I had the impression he was consultative and cared about what we wanted, as I highlighted in my original review. I couldn't have been further from the truth. After moving into the flat there were a huge number of faults, most of which were already pointed out by the previous tenants and ourselves far in advance before the moving in date.
We were disappointed but not disheartened and raised the issues. No response. 2 weeks later we raised them again. No response. Bare in mind one of the issues is a severely leaking tap in the bathroom, which was also covered in mould with the paint falling off. It's now 2 months on and we still hadn't received a response and our water bill was sky high. The funny thing is if I type in "Jonathan Claustres" in my sent items the list of emails is as long as the list of faults with the flat. If I type it in my inbox, the only contact I have had from him recently have been about leaving him a review.
In any case, since we threatened to contact the landlord direct someone else has come in to help. I do hope it does get resolved because we absolutely love the property, and that's what's keeping us hanging on.
My advice? Just tread very carefully. I work as a headhunter and in an agency sales business and am very aware of these type of sales techniques and methodologies, and try to avoid them like the plague when I hire for my own business. They are only concerned about the commission and their end of target stags and numbers. Just like in any industry however, it is a small world, unfortunately for Jonathan, and the real value is in long-term relationships, repeat business, referrals,. For example I am looking to buy a property in the next year in the Crystal Palace area next year once I've sold my current apartment in Essex. The agency I am using for the sale is the one who have been managing the property for the past 2 years. When it comes to buying I normally only use agencies I trust or have used before. Unfortunately Jonathan has given me no confidence to use him or Streets Ahead. What he needs to do is treat landlords and tenants the same, and not elevate on over the other. Once he realises that tenants become landlords and vice versa, and he treats them the same, his values on relationships will completely change. Then he may fulfil his potential.
What agent could do to change your mind?
Read the review.Attached Filesnbsp;
Was this helpful?
Yes
Yes
Agent Response / Add a Comment
You can use this form to reply to the above review or a displayed comment on the above review.
Browse popular links for estate agents, letting agents and properties nearby
Latest Reviews
29th Aug 2024
reviewed by 'Lesley'
6th Nov 2023
reviewed by 'Lukman'
15th Dec 2022
reviewed by 'Theresa'
19th Nov 2022
reviewed by 'Basak & Yagiz'
2nd Nov 2022
reviewed by 'Reviews'
22nd Oct 2022
reviewed by 'Taraash'
Opening Hours
Address
Streets Ahead
4 - 8 Westow Street
Crystal Palace,London
Greater London
SE19 3AH
020 8653 9222
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 80% | 67% | £250,000 | £777,500 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 141 | 19 | 481 | 31 | 35 | 0 | 42 | 0 | 41 | 6 |
Areas covered
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
Advertise on
Members of
Rankings
Overall
Overall
Latest Properties
No Properties
Aug 29,2024
Aug 29,2024
3
people found
this helpful
this helpful
I have have found streets ahead to be the worst agent I have ever had to deal with. They do not return calls, take 3-4 days to reply to emails, always changing staff, when you call you can never get put through as the agent ...
read full review
read full review
Was this helpful?
Yes
Yes
Nov 06,2023
Nov 06,2023
0
people found
this helpful
this helpful
It was a wonderful experience dealing with Street Ahead, in particular Autumn Bailey and Emma. I have been searching with different companies before I knew about Street Ahead and immediately with the way they conduct their business, their customer service is second to none, I ...
read full review
read full review
Was this helpful?
Yes
Yes
Dec 15,2022
Dec 15,2022
0
people found
this helpful
this helpful
I am very pleased with the help Gemma gave me when I was looking for a property to rent, very professional...
read full review
read full review
Was this helpful?
Yes
Yes
Nov 19,2022
Nov 19,2022
0
people found
this helpful
this helpful
Great costumer service. We would like to thank to Enzo and Emma for their friendly and helpful approach. We didn't have a single problem and they were very responsive thoughout the whole process.Overall very satisfied with the service and happy to recommend....
read full review
read full review
Was this helpful?
Yes
Yes
Nov 02,2022
Nov 02,2022
1
people found
this helpful
this helpful
AVOID THIS COMPANY AT ALL COST !
They are dodgy , unreliable, have loads of attitude even the manager whom I spoke with was full of it. I went to view a property and it wasn’t even the one shown to me before hand. They want ...
read full review
read full review
Was this helpful?
Yes
Yes
Oct 22,2022
Oct 22,2022
0
people found
this helpful
this helpful
Finding a house in london is as it is stressful, and to do it in this climate was even more difficult until we found Enzo and Gemma! Gemma showed us the house while Enzo dealt with documentation. They were both warm, friendly and helpful from ...
read full review
read full review
Was this helpful?
Yes
Yes
Oct 13,2022
Oct 13,2022
0
people found
this helpful
this helpful
Enzo and Emma of street ahead are wonderful people. They have made my experience wonderful and lovely. Thanks guys. Cheers...
read full review
read full review
Was this helpful?
Yes
Yes
Aug 26,2022
Aug 26,2022
0
people found
this helpful
this helpful
Pleasure to deal with! Enzo was fantastic, really understood what I was looking for and never gave up finding me my perfect place. 5stars, thank you Enzo!...
read full review
read full review
Was this helpful?
Yes
Yes
Feb 21,2022
Feb 21,2022
0
people found
this helpful
this helpful
I was able to find my first flat with the help of Gemma Greasley.She was really kind and supportive throughout the whole process...
read full review
read full review
Was this helpful?
Yes
Yes
Feb 16,2021
Feb 16,2021
0
people found
this helpful
this helpful
I am extremely thankful to Daniel and Emma at Streets Ahead Crystal Palace , for their excellent customer service , great communication and efficiency. My journey to renting a flat in the area has been made extremely easy to navigate and I couldn’t be more grateful . ...
read full review
read full review
Was this helpful?
Yes
Yes
Feb 16,2021
Feb 16,2021
0
people found
this helpful
this helpful
Very positive experience with Streets Ahead. Dan and Emma made the process seamless from start to finish. Would 100% recommend!...
read full review
read full review
Was this helpful?
Yes
Yes
Dec 14,2020
Dec 14,2020
0
people found
this helpful
this helpful
Dan is professional and very pleasant person .I explain what I need and he find a perfect house for my family !Really nice person and positif attitude ....
read full review
read full review
Was this helpful?
Yes
Yes
Dec 01,2020
Dec 01,2020
0
people found
this helpful
this helpful
Great and very fast service from Dan and Emma. I finally got a nice apartment, something that it was being very difficult.
Highly recommended!...
read full review
read full review
Was this helpful?
Yes
Yes
Nov 27,2020
Nov 27,2020
0
people found
this helpful
this helpful
Can't thank Emma and Libby enough for all their hard work in getting us out new flat.
Easy process with faultless communication!...
read full review
read full review
Was this helpful?
Yes
Yes
Mar 11,2020
Mar 11,2020
0
people found
this helpful
this helpful
I can not speak highly enough of Gemma, she went above & beyond helping me. She was easily reachable, and was so friendly and made the whole experience stress free for me.
She honestly has been a total angel....
read full review
read full review
Was this helpful?
Yes
Yes
Feb 28,2020
Feb 28,2020
0
people found
this helpful
this helpful
Gemma was as usual amazing!! She assisted us the last time we moved and again this time. Very professional and helpful with every detail!! It’s always a very positive experience when dealing with Gemma....
read full review
read full review
Was this helpful?
Yes
Yes
Sep 30,2019
Sep 30,2019
0
people found
this helpful
this helpful
I am so grateful to have Christopher Blake (Crystal Palace branch) assist me with my property search.
Christopher has continued to go above and beyond in assisting me for example even when the property that I have enquired about is not covered in his branch ...
read full review
read full review
Was this helpful?
Yes
Yes
Sep 26,2019
Sep 26,2019
0
people found
this helpful
this helpful
Very happy with the service provided by Gemma .She was very professional and accommodating to our needs .Highly recommended to work with her...
read full review
read full review
Was this helpful?
Yes
Yes
Sep 25,2019
Sep 25,2019
0
people found
this helpful
this helpful
Gemma Greasley was absolutely amazing she was professional polite and positive but very honest . Everytime we arranged to meet at a property she was always there on time not once was she late ,always there waiting to meet me with an outstretched hand and that ...
read full review
read full review
Was this helpful?
Yes
Yes
Sep 12,2019
Sep 12,2019
0
people found
this helpful
this helpful
Daniel Drury was very helpful and very professional in dealing with new clients looking for a flat to rent. He made our move very easy and smoothly without any hassles. I would highly recommend Mr Drury for his exemplary and outstanding performance in his job. ...
read full review
read full review
Was this helpful?
Yes
Yes
Sep 10,2019
Sep 10,2019
0
people found
this helpful
this helpful
Dan Drury helped me out of a difficult situation as I needed a short let with short notice. He was very helpful and somehow managed to find me the ideal property and also in an ideal location in the time I needed it. He did ...
read full review
read full review
Was this helpful?
Yes
Yes
Apr 02,2019
Apr 02,2019
0
people found
this helpful
this helpful
Gemma was super helpful and friendly. Top marks for communication! Really happy with the service and we have found a great flat! Speedy service and reasonable fees. Thanks Gemma!...
read full review
read full review
Comment on agent fees
Cheaper than some of the bigger companies!
Was this helpful?
Yes
Yes
Jan 11,2019
Jan 11,2019
0
people found
this helpful
this helpful
A big thank you to Jola a true industry professional was very helpful and guided me smoothly through my purchase and all the obstacles that came along. Streets ahead as a company a joy to work with and definitely recommend them if you buying, selling, ...
read full review
read full review
Was this helpful?
Yes
Yes
Dec 20,2018
Dec 20,2018
0
people found
this helpful
this helpful
Gemma Greasley was fantastic - she was very positive responsive, accomodating, helpful, and above all really lovely! She helped us find our new flat in crystal
Palace and we are very grateful to her that we find our flat before Christmas. She works so hard ...
read full review
read full review
Comment on agent fees
It is a good .
Was this helpful?
Yes
Yes
Dec 10,2018
Dec 10,2018
0
people found
this helpful
this helpful
I am very pleased with the service I received from this Agency, especially Christopher Blake, who was very helpful and pleasant and I was able to secure a beautiful property with them. Will definitely use them again anytime....
read full review
read full review
Comment on agent fees
Good
Was this helpful?
Yes
Yes
Aug 27,2018
Aug 27,2018
2
people found
this helpful
this helpful
Sent us confirmation of a house viewing which was never confirmed with the landlord/tennant. Happy for us to re-arrange plans and leave work early to suit their diary, only for us to be denied access to the property as the viewing had never actually ...
read full review
read full review
Was this helpful?
Yes
Yes
Aug 21,2018
Aug 21,2018
0
people found
this helpful
this helpful
Autumn Bailey is the best agent! She has helped a lot. She always try to find the perfect home for you, according to your preferences. Besides, she is so helpful and so kind!
I strongly recommed contact her for making your move much more easier!!...
read full review
read full review
Comment on agent fees
Good
Was this helpful?
Yes
Yes
Aug 20,2018
Aug 20,2018
0
people found
this helpful
this helpful
Autumn made our house hunting experience a complete joy! She was extremely efficient and honest. She gave us solid advice and worked very hard and quickly to get us a great price on a beautiful property. She clearly loves her job and this shows through ...
read full review
read full review
Was this helpful?
Yes
Yes
Aug 01,2018
Aug 01,2018
1
people found
this helpful
this helpful
I can't express how amazing Gemma Greasley is. The properties she showed us (and they were many!) were all perfect, exactly what me and my partner wanted. It was the first time an estate agent actually listened to our needs and wants and didn't try ...
read full review
read full review
Was this helpful?
Yes
Yes
Jan 24,2018
Jan 24,2018
5
people found
this helpful
this helpful
Dealt with Cherelle, been an absolute nightmare. Waiting for my deposit to be paid back. Moved out beginning of September last year, now about to enter February. Every time it's a story as to why I haven't been paid. Joke, stay well away from this * ...
read full review
read full review
Was this helpful?
Yes
Yes
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
No procedure available.
Best Letting Agent in SE19 
I am obviously very disappointed to read your review, as branch manager I take your comments very seriously and I would like to sincerely apologies for the stress and inconvenience this has caused.
I would like the opportunity to discuss the service you have received and resolve any outstanding matters with yourself in person. Please call me on 020 8683 8112 or e-mail [email protected] so we can arrange a meeting at your convenience either in the office or at the property
Lastly, we believe at Streets Ahead actions speak louder than words and we would like to offer you some vouchers towards your new home and if you would contact me directly I will be able to forward these onto you
Kind Regards
Nick Durkin
Lettings Manager