92% sales valuation accuracy
100% sales fee satisfaction
100% lettings valuation accuracy
0% lettings fee satisfaction
Sep 29,2014
Sep 29,2014
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I contacted a member of staff from the Storrington branch inviting him to value and market my house
During his visit he told me that he had one or two people that would definitely be interested in my house
cutting a long conversation short, he went on to say that if I paid £200 up front it would speed up the process, better and wider advertising. I stupidly signed, but did say not to withdraw any money until I had checked my bank (i would let him know the next day) however, when I checked by bank statement the money had been withdrawn. I was furious, rang the office, also called in nothing much was said, complained to the head office. They said it would be held in abeyance until such time I wanted to market the property again. To my knowledge the agent in question has left, I have had them round recently where they valued my house low also said that from a rental point of view an agent in lettings from Horsham knew the house and once again valued lower than the rental two years ago. We have made a lot of changes extended etc., how on earth can they value a rental without visiting.
King and Chasemore are shocking I would never use them again
During his visit he told me that he had one or two people that would definitely be interested in my house
cutting a long conversation short, he went on to say that if I paid £200 up front it would speed up the process, better and wider advertising. I stupidly signed, but did say not to withdraw any money until I had checked my bank (i would let him know the next day) however, when I checked by bank statement the money had been withdrawn. I was furious, rang the office, also called in nothing much was said, complained to the head office. They said it would be held in abeyance until such time I wanted to market the property again. To my knowledge the agent in question has left, I have had them round recently where they valued my house low also said that from a rental point of view an agent in lettings from Horsham knew the house and once again valued lower than the rental two years ago. We have made a lot of changes extended etc., how on earth can they value a rental without visiting.
King and Chasemore are shocking I would never use them again
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Latest Reviews
6th Dec 2023
reviewed by 'Tyrone Lopez'
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reviewed by 'Tyrone Lopez'
23rd Jan 2019
reviewed by 'Louise'
16th Aug 2017
reviewed by 'Craig'
9th Mar 2016
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Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 92% | 100% | £135,000 | £627,000 |
| Lettings | 100% | 0% | £0 | £0 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 1 | 0 | 0 | 0 | 10 | 0 | 4 | 0 | 2 | 1 |
Areas covered
- RH20
- BN18
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Dec 06,2023
Dec 06,2023
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Viewed houses for sale in the Storrington over the weekend. Lewis was a fantastic estate agent, “not pushy” but gave honest answers to honest questions. Also dealing with Emily (manager) the branch manager was a good experience as she was very friendly, professional and approachable. ...
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Dec 06,2023
Dec 06,2023
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Viewed houses for sale in the Storrington over the weekend. Lewis was a fantastic estate agent, “not pushy” but gave honest answers to honest questions. Also dealing with Emily (manager) the branch manager was a good experience as she was very friendly, professional and approachable. ...
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Aug 10,2022
Aug 10,2022
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Although I did not sell my property though King and Chasemore , as an unexpected offer was made through another agent, I was impressed with the time that Tim spent discussing my options and his knowledge of the local market . His manner was professional, courteous and ...
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Jan 23,2019
Jan 23,2019
2
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We tried a well known online Estate Agent, and after six months had a couple of extremely low offers and very few viewings. So we decided to use a local Agent and chose King and Chasemore. Robert put together an excellent package for us and ...
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Comment on agent fees
Good. Very reasonable
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Aug 16,2017
Aug 16,2017
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We were involved with King and Chasemore indirectly as the property we were buying was being marketed by them. We were very happy with the team there and they were always very polite and nothing was too much. They were very professional and always answered ...
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Comment on agent fees
cannot comment on fees
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Mar 09,2016
Mar 09,2016
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We used King & Chasemore to sell our home in Spierbridge Road, Storrington. We were extremely happy as our property was sold for the full asking price very quickly. We were particularly happy with Branch Manager * and Senior Negotiator**. We also used their mortgage consultant *** who ...
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Comment on agent fees
Fees were higher than the other agents but we were happy to pay the extra as the service we received was second to none.
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Dec 21,2015
Dec 21,2015
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Used the agents whilst selling my fathers flat who as ill at the time of it going on the market - they were very helpful and kept a key to show buyers around - when my father passed away they made the selling process easier ...
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Dec 29, 2015
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Dear Sarah, Thank you very much for your kind words and feedback regarding our service here at King & Chasemore and regarding our panelled conveyancers. Customer experience is very important to my team and we pride ourselves in offering award winning customer service. I have passed this feedback on to the company and will let you know the response we receive. Thank you so much for taking the time to let us know about the service you received - constructive critique will make us better. For clar ...
Dec 08,2015
Dec 08,2015
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My experience of King & Chasemore was a very positive one. In particular I found Rebecca Harrison informative, personable, proactive and enthusiastic. She took the trouble to understand our property requirements and hand-selected suitable properties for us to view. She kept us in touch when new ...
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Nov 13,2015
Nov 13,2015
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I was incredibly impressed with the way Bruno and his team handled the purchase of our new home. All staff members at the Storrington branch had excellent knowledge of the local area and were always available to discuss any issues/questions we had. I wouldn't ...
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Oct 19,2015
Oct 19,2015
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We were very impressed with Rebecca, Bruno and Marla, they are all friendly and proffessional and a credit to King & Chasemore. We have had Bruno out to value our home but aren't selling right now. My mother needed to sell her properrty on the outskirts ...
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Comment on agent fees
Slightly more expensive than some but you get what you pay for and we are really happy with them.
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Oct 01,2015
Oct 01,2015
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Although I knew that Keys Cottage had been on the market for some months ,when King and Chasemore took over the agency, the reduced ,more realistic, asking price, the more interesting, colourful and exciting,presentation of the brochure caught my attention.
I phoned the branch ...
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Sep 25,2015
Sep 25,2015
1
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The team at King & Chasemore in Storrington certainly went 'the extra mile' in their tenacity and perseverance in selling our house. Through no fault of K&C, we had a few false starts and it would have been easy for them to lose interest. But ...
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Jul 19,2015
Jul 19,2015
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Bruno and his team at the Storrington office provided fantastic service during the sale of my property. Out of the three estate agents I had interviewed, I chose King & Chasemore because Bruno made a real effort to get to know both me and the property ...
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Jun 30,2015
Jun 30,2015
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We were very pleased with the service we received from K&C. At times, the process moved quite slowly but it was never K&C that caused this, in fact Bruno and Rebecca were often a great source of information and advice in such situations, ...
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Jun 19,2015
Jun 19,2015
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Bruno at king and chasemore was very honest, professional and understanding with all aspects of my sale as i have sold my house which i inherited from my late fiance.
i would like to thank him for everything he has done and he hard work ...
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Jun 19, 2015
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Dear Tills, Thank you so much for taking the time to give us feedback on the service you received it was a pleasure working with you and helping you move. As you opted to use our sister company Countrywide Conveyancing Services to act for you legally it made the whole process a lot easier to manage. Good luck in your new home in Southwater and if we can be of any help in the future please let me know and when you are in the Village pop in for a tea or a coffee and a catch up. ...
Jun 19,2015
Jun 19,2015
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Bruno and the team did a great job selling our houe. They gave claer advice and supported us through the stressful time of buying and selling....
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Comment on agent fees
Fee neogiation was fine and very competitive
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May 25,2015
May 25,2015
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I had to put my father's house on the market earlier this year and three agents came to view it. Bruno Sandilands at King & Chasemore was the only one of the three who called me back afterwards to discuss the viewing and possible options. I ...
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Comment on agent fees
The agent's fees were higher than the other two agents I saw, but the agent was happy to negotiate a compromise.
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Sep 29,2014
Sep 29,2014
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I contacted a member of staff from the Storrington branch inviting him to value and market my house
During his visit he told me that he had one or two people that would definitely be interested in my house
cutting a long conversation short, he ...
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May 26, 2015
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Thank you for your comments and feedback. I took over King & Chasemore Storrington as the Branch Manager in March 2014 and this complaint dates back to before that time to the previous manager. As soon as I noticed this review I got in touch with the customer and listened to her concerns as I feel strongly about our customer's feelings and our reputation.
As soon as I discussed and listened to Harriet's issue I came up with a solution immediately. I contacted our Head Office and arranged a r ...
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Complaints Procedure
Please contact Branch Manager Bruno C. Sandilands on 01903 745761 on email: [email protected]
Last updated at 1:47 PM 28/01/2016 by
As soon as I discussed and listened to Harriet's issue I came up with a solution immediately. I contacted our Head Office and arranged a re-fund for the £200 which was paid back straight away. Harriet was very pleased with this outcome and would very happily use King & Chasemore now and recommend our services to other clients now she knows how much we care about our customers and what they think of our business. All the best for the future Harriet and we look forward to helping you in the future.