“I booked a flat viewing for a 4 bed at the ......”
1 Star Review
Sep 26,2014
By:
'Just'
Sep 26,2014
Branch: London, 12 Tiller Road
Services: Lettings (Prospective customer)
Rent PCM: £3033
Would you recommend?: No
Postcode: SE14
Branch: London, 12 Tiller Road
Lettings (Prospective customer)
Rent PCM: £3033
Postcode: SE14
5
people found
this helpful
I booked a flat viewing for a 4 bed at the end of the 'Isle of Dogs' over the phone with Sat scheduled within an hour of when I made the call on the eve of 22nd September 2014. I asked for the specific address so that I could find the place on my laptop before I left to go the location. I was not given a specific address and was told to ring his mobile when I got to the location, my phone out of credit could not be topped up as this evening co-coincided with GiffGaff's server maintenance... And given the short time period I had to set off as I knew where the street was and was sure I'd be able to spot someone waiting in a suit on the street.
When I got there the street was bigger than I anticipated and was a U shape with private Court areas for residential housing. I searched the place for an hour before giving up... When I was finally able to contact Sat about the communication breakdown he responded very 'Aggressively' and hung up the phone before I had any chance to apologize.
Within the week that followed and still looking for a place I came in contact with Reiss-Samuels again and spoke to a different lettings agent over the phone, yet I was unsure if I had contacted them previously since I have been in contact with well over 20 Estate Agents to find a place within the Central East London area. I was told more places were becoming available and I scheduled viewings for today and was contacted by a nice gentleman by the name of Amar before being sent an e-mail regarding a 3 bed property though I had arranged to view a 4 and a 5 bed. Under confusion I rang the lettings department to enquire and was put through to Sat...
There was no recognition at 1st as he didn't give his name at the start of the call yet after giving his details in order to check the viewing time I had been e-mailed by Charan Gill the Accounts Manager as well as after being told about 2 available properties a 4 and a 5 bed that are up for viewings as soon as he realized I was the unlucky person from the previous week he retorted to saying that no properties are available again within an Aggressive manor and refused to do any further custom with myself.
I asked if this was part of the policy yet he responded with more aggression within a rather threatening tone, under shock I had to put down the phone and rang Amar about the viewings, Amar said he needed to check with his colleague quickly and never responded since...
If you're looking for a house or flat, put down the phone if they put you through to "Sat"...
Best Regards to House Hunters Everywhere
Just Unlucky
What agent could do to change your mind?
Since Sat still works at this company I'll be steering clear of any business involving them, the day he gets sacked is the day I'll reconsider dialing to make a booking.
Attached Filesnbsp;
Comment on agent fees
Never was given the chance to get this far because of Sat.
5
people found
this helpful
Was this helpful?
Yes