Milton Keynes, MK9
3/5, 26 reviews
46% recommended
100% sales valuation accuracy
100% sales fee satisfaction
100% lettings valuation accuracy
70% lettings fee satisfaction

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“Dear Haart, I am writing you to file a complaint ......”

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Sep 26,2014
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By: 'Cheryl'
Sep 26,2014
3 people found
this helpful
Dear Haart,

I am writing you to file a complaint regarding hart agency in Milton Keynes. The agent ignores me. I left the property last august 29 2014 which was sold to new owner with chinese name last June 2, 2014. So I finished my contract for a year as stated. However, since I left last august 29, 2014 until now my deposit is still not with me. So , yesterday I rang and spoke head office and they said that the the previous owner must authorise(?) first the release of the deposit. Is this true? I signed the contract stating to complete the 1 year duration specified and pay the due rent then I will be able to get the deposit. So why is this that Milton Keynes hart Lettings is holding my deposit? Do I have to beg from them to release it? This is totally ridiculous.
So, I emailed again the agent Ms. Ellis June Mackie but there it is as usual no reply from her. Called her office and left my contact details again but no reply. So I emailed the previous property owner hoping this will make it quicker but to my surprise he said he has no power nor control over the security deposit nor any dealings with hart as he already sold this property, so I must contact hart as they are the ones securing the deposit.
I am very disappointed being passed on. For me this is totally unacceptable being an agency and yet no commitment to faithful customers making me feel so ignored. I have finished my contract and payment as stated and I don't think I deserve a treatment like this. I have consulted my private solicitor and I advised to take further actions if this remains unresolved. I have all the important documents and receipts that can prove that I have given a flat security deposit of 823.84 at the start of tenancy. I need the answers as I have been waiting long now for it. I expected hart to contact me but since I left the flat no email nor phone calls received from them confirming when can I get back this money or not even a status follow up. I even have emailed property management but NOT even a reply from them has been received.
I am very frustrated, and disappointed. I will certainly take further actions regarding this if remains unresolved.


I will contact the managing director of hart Lettings uk if need be
What agent could do to change your mind?
Yes as an agent they should cater to needs of their customers regardless of status. I felt the discrimination and this is not fair.
Attached Filesnbsp;
Comment on agent fees
Studio flat 1 bedroom only but very expensive. I find the property unfairly expensive.
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By: Customer Relations Manager
Sep 26, 2014
Dear Cheryl,

I'm really sorry to hear about this. Please can you email [email protected] so my team can investigate this for you and resolve the situation.

Many thanks,

Melanie Smith
Customer Relations Manager

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Latest Reviews

View all Reviews 26
17th Aug 2022
reviewed by 'Mirela Ispas'
“Jack Bacon is amazing!!! Is a very serious and professional senior residential sales consultant. Give prompt answers to emails and ......”
29th Jun 2022
reviewed by 'Chham'
“Thieves; I have been using this agency for past one and half years. They have given me more hard times ......”
28th Apr 2021
reviewed by 'Angelika'
“I have been trying to view multiple properties and had to call every day to chase for a phone call ......”
29th Sep 2020
reviewed by 'David'
“Excellent service and helpful staffWe recently (end of August) asked Haart to manage our property letting due to us moving ......”
18th May 2020
reviewed by 'Amna'
“I had worst experience with HAART…I had worst experience with HAART AGENCY in Milton Keynes.I got a property ......”
6th Mar 2020
reviewed by 'Tanja'
“Deanna Sultan was fantastic. She ensured the sale went through. Without her expertise and above and beyond service our purchase ......”
Opening Hours
  • Monday: 08:30 - 18:00
  • Tuesday: 08:30 - 18:00
  • Wednesday: 08:30 - 18:00
  • Thursday: 08:30 - 18:00
  • Friday: 08:30 - 18:00
  • Saturday: 09:00 - 17:00
  • Sunday: Closed
Address

haart
889-897 Silbury Boulevard
Milton Keynes
Buckinghamshire
MK9 3XJ
01908 666888

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Sales 100% 100% £187,000 £350,000
Lettings 100% 70% £595 £995
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
2 4 1 5 4 2 4 1 1 2
Areas covered
  • MK9
Services offered
  • Sales
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  • Lettings
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  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
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“Jack Bacon is amazing!!! Is a very serious an......”

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Aug 17,2022
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Jack
By: 'Mirela Ispas'
Aug 17,2022
0 people found
this helpful
Jack Bacon is amazing!!! Is a very serious and professional senior residential sales consultant. Give prompt answers to emails and don't keep you wait....
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“Thieves; I have been using this agency for pa......”

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Jun 29,2022
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By: 'Chham'
Jun 29,2022
2 people found
this helpful
Thieves; I have been using this agency for past one and half years. They have given me more hard times than the tenants living in my property. They have charged me on multiple occasions, when asked for the reasons they won't reply back to me. ...
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“Booking a viewing...”

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Apr 28,2021
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By: 'Angelika'
Apr 28,2021
0 people found
this helpful
I have been trying to view multiple properties and had to call every day to chase for a phone call back to confirm. No contact was made to me despite asking for a confirmation. I initially booked the viewings on a website and again no ...
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“Excellent service, helpful staff...”

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Sep 29,2020
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Thomas
By: 'David'
Sep 29,2020
0 people found
this helpful
Excellent service and helpful staff We recently (end of August) asked Haart to manage our property letting due to us moving abroad. Tom G. Was very quick to come out to discuss the deal they offer, and after taking photos on a Saturday they already ...
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“I had worst experience with HAART…I had wors......”

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May 18,2020
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By: 'Amna'
May 18,2020
1 people found
this helpful
I had worst experience with HAART… I had worst experience with HAART AGENCY in Milton Keynes.I got a property in 23 TROUTBECK PEARTREE Bridge, Milton keynes rented through them that did not meet the standards for living.Did NOT have central heating nor had any ...
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“Deanna Sultan was fantastic. She ensured the ......”

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Mar 06,2020
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Deanna
By: 'Tanja'
Mar 06,2020
0 people found
this helpful
Deanna Sultan was fantastic. She ensured the sale went through. Without her expertise and above and beyond service our purchase would have fallen through. She was professional at all times and built a good relationship with us. We are so pleased with the service...
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“Deanna Sultan has been amazing since she took......”

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Oct 16,2019
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Deanna
By: 'Robinah'
Oct 16,2019
1 people found
this helpful
Deanna Sultan has been amazing since she took over from Keirta. It's been a slow sell cause of my solicitors but all in all she has been amazing able to update me regularly and even chasing my Solicitors for me am grateful for her support ...
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“Huge humiliation...”

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Jan 25,2019
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By: 'SZhou'
Jan 25,2019
0 people found
this helpful
It was the most awful experience. I requested the repair of my fridge and window lock on 17th Jan but haven't received any replies. I called the property management on 21st Jan, a guy named Sam picked up my call and the nightmare began. I ...
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“Zofia Jasinska...”

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Dec 13,2018
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By: 'Fuad'
Dec 13,2018
0 people found
this helpful
Both my wife and myself are delighted with the services provided to us by Zofia while we look for a suitable property. She is a friendly, cheerful individual and came across as very knowledgable in her field of work. Zofia expended a good deal of ...
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“Service and Attitude Beyond Expectation...”

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Jul 05,2018
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Nick
By: 'Terry'
Jul 05,2018
0 people found
this helpful
We first met Nick when we wanted to show yet another member of the family around the house we were hoping to buy. He was really patient, accommodating and responsive to what must have sounded silly questions in retrospect. He was very reassuring when our ...
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Comment on agent fees
Not applicable.
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“as promised from day 1 nick and the team said they ......”

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Feb 03,2018
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Nick
By: 'kelvin'
Feb 03,2018
0 people found
this helpful
as promised from day 1 nick and the team said they would sell my house and they did, kept me infrom all the way will use and recomend hart milton keynes...
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Comment on agent fees
good
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By: ross
Mar 09, 2018
View all comments (1)
Hi there, Thanks for your kind words and thank you for the 5-star feedback. Have a wonderful day, Regards Ross ...

“Nick has made our house moving experience completely stress free. ......”

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Jan 24,2018
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Nick
By: '****'
Jan 24,2018
0 people found
this helpful
Nick has made our house moving experience completely stress free. From the moment Nick walked into our home it has been a delightful experience. Well done haart, twice moved with haart. There is only one estate agent to choose, and HAART is the move forward....
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Comment on agent fees
The best...... !!
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By: ross
Mar 09, 2018
View all comments (1)
Hi there, Thanks for your kind words and thank you for the 5-star feedback. Have a wonderful day, Regards Ross ...

“We have extremely bad experience with this letting agency:( and ......”

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Jan 22,2018
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By: 'Disappointed'
Jan 22,2018
1 people found
this helpful
We have extremely bad experience with this letting agency:( and had lost our money. Over a year ago had rented through them a property in Milton Keynes and payed rent and deposit in the agency, received bunch of papers including DPS information page, which stated ...
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Comment on agent fees
Average
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By: Piotr Garbowski
Mar 11, 2018
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Address of the property was 2 Livesley Hill Mk57eg ...

“Anyone thinking about using Haart lettings think again! Worst customer ......”

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Sep 07,2017
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Callum
By: 'Callum'
Sep 07,2017
4 people found
this helpful
Anyone thinking about using Haart lettings think again! Worst customer experience as a tenant of any letting agent. A severe lack of support, service, communication and professionalism. Upon entry to the property, our shock when the house was in a shocking state of cleanliness with ...
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“Awful service, we as landlords used them for letting out ......”

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Feb 23,2017
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By: 'Anonymous'
Feb 23,2017
3 people found
this helpful
Awful service, we as landlords used them for letting out our house. The management side of it is a shambles. The outgoing inventory wasn't done properly and damage was missed, as a result we were left with huge costs as we could not claim this ...
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By: BRS
Feb 25, 2017
View all comments (2)
Unfortunately this sounds very similar to our situation as landlords through Haart. Our inventory clerk missed major damage from his report. The deposit claim went to the TDS and based everything on the inventory report. The damages not awarded amount to around £2k! We weren't given any TDS reference or opportunity to see what was submitted - almost like Haart were covering their tracks. Absolutely shameful. ...

“As a first time buyer i was extremely nervous about ......”

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Feb 15,2017
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By: 'Katherine'
Feb 15,2017
0 people found
this helpful
As a first time buyer i was extremely nervous about purchasing my first property and didnt know what to expect. Haart made my purchase run as smoothly as possible and very quickly, they made me at ease throughout my purchase and we're always keeping me ...
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Comment on agent fees
Not too sure if the fees were good or bad as I was a first time buyer, but they were what I expected.
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“I would definitley recommend using their services again in the ......”

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Nov 24,2016
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Thomas
By: 'Gee39'
Nov 24,2016
0 people found
this helpful
I would definitley recommend using their services again in the future. George Thomas, Jack and his team are very proactive. They went above and beyond to assist me with numerous issues including finding a new tenant (within a couple of days) and putting me in ...
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Comment on agent fees
Good once negotiated
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By: Ross
Nov 24, 2016
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Hi Gee39, Thank you for your kind review of our Milton Keynes branch. We're pleased to hear they were straight-forward, enthusiastic and attentive and delivered an above and beyond service. We will pass this feedback on. Regards Ross ...

“I would definitely advise anyone wishing to let a property ......”

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Nov 11,2016
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By: 'Viv'
Nov 11,2016
1 people found
this helpful
I would definitely advise anyone wishing to let a property to AVOID Haart at all costs. They are terrible to deal with and have so many different people and departments to speak to who just fob you off and tell you different things. I have ...
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Comment on agent fees
Very high
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By: Ross
Nov 11, 2016
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Hi Viv, We're sorry to hear about your poor experience with our Milton Keynes branch. Please email in to [email protected] so we can investigate. Regards Ross ...

“I put my house up for sale with Haarts estate ......”

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Nov 10,2016
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By: 'Barbara'
Nov 10,2016
0 people found
this helpful
I put my house up for sale with Haarts estate agents. I dealt with one person in particular, Kelita Bailey. She was very, very good. Extremely good at maintaining communication with all parties concerned. And when matters became difficult and one of the buyers in ...
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By: Ross
Nov 11, 2016
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Hi Barbara, Thank you for your kind review of our Milton Keynes branch. We're pleased to hear they delivered a quick and effective service. We will pass this feedback on. Regards Ross ...

“I had a very good experience with Haart. I'm not ......”

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Oct 17,2015
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ELLIS
By: 'Emma'
Oct 17,2015
0 people found
this helpful
I had a very good experience with Haart. I'm not sure why all the negative reviews. All I can say is that they are great with what they do. They answered all my queries from my first point of contact through to moving in and ...
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Comment on agent fees
reasonable
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By: haart Estate Agents
Nov 10, 2015
View all comments (1)
Dear Emma, Thank you for your review. We are delighted to hear of your positive experience with us. We hope your move went well and we look forward to speaking to you again in the future. Kindest regards, Melanie Smith (Customer Relations Manager) ...

“Dear Haart, I am writing you to file a complaint ......”

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Sep 26,2014
Minithumbdown
By: 'Cheryl'
Sep 26,2014
3 people found
this helpful
Dear Haart, I am writing you to file a complaint regarding hart agency in Milton Keynes. The agent ignores me. I left the property last august 29 2014 which was sold to new owner with chinese name last June 2, 2014. So I finished my contract for a year ...
read full review
What agent could do to change your mind?
Yes as an agent they should cater to needs of their customers regardless of status. I felt the discrimination and this is not fair.
Attached Filesnbsp;
Comment on agent fees
Studio flat 1 bedroom only but very expensive. I find the property unfairly expensive.
Feature review Comments (1) Report abuse Print review
Was this helpful? Yes
By: Customer Relations Manager
Sep 26, 2014
View all comments (1)
Dear Cheryl, I'm really sorry to hear about this. Please can you email [email protected] so my team can investigate this for you and resolve the situation. Many thanks, Melanie Smith Customer Relations Manager ...

“Me and my partner are first time buyers in Milton ......”

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Feb 13,2014
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By: 'Nix'
Feb 13,2014
2 people found
this helpful
Me and my partner are first time buyers in Milton Keynes. We have been stood up for three property viewings in Milton Keynes. Not only this but we confirmed a time to view one of these abs days later received a confirmation text with a ...
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By: dissapointed customer
Mar 04, 2014
View all comments (1)
same here...very disappointed in them ( Milton keynes branch) They never returned our calls, promised to call back what never happened, we had to chase them many times before we got someone to talk to... What's more, once we found the right flat we said we are happy to make an offer but only willing to pay the reduced premium ( 1000 off the original premium price because the bathroom was a shower room as the previous occupier was disabled...anyways... we wanted to spend the money we save on t ...

“The whole experience with Haart has been absolutely awful. They ......”

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Aug 15,2013
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By: 'jojo'
Aug 15,2013
0 people found
this helpful
The whole experience with Haart has been absolutely awful. They don't listen to their customers and they lie about the advertising. Here's my many complaints about the company. Don't pay the the extra for big advertisement in the paper as they told us that you ...
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“I placed my property on the market with Haart in ......”

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Feb 25,2011
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By: 'S'
Feb 25,2011
1 people found
this helpful
I placed my property on the market with Haart in November 2010 as a multi vendor. It was just down to appointment times that Taylors had been my first port of call and the property was already on the market with them when the representative from ...
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By: andgry ealing
Nov 11, 2011
View all comments (5)
the guys at top are just as bad. we complained to them and they said they were satified with behaviour of their agent i.e. contract fielding, withholding of vital information, lying, threats you name and the people at the top are ok with that. shocking! ...

“We engaged this agent to rent out our property. When ......”

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Aug 28,2010
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By: 'Review!'
Aug 28,2010
4 people found
this helpful
We engaged this agent to rent out our property. When we engaged them, we negotiated and agreed their fees and told them that we had to use our own referencing company to obtain rental guarantee insurance from a certain company. They agreed to use our ...
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By: Steve
Oct 13, 2010
View all comments (2)
I guess this in why the lettings business is not best served by a large one size fits all approach - They are very good at getting your business - this is the least important area of the letting business - the aftercare and managment is! ...

“...”

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Jun 15,2010
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By: 'N'
Jun 15,2010
1 people found
this helpful
...
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

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Last updated at 3:35 PM 29/01/2018 by Viktoria Sapi

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