Battersea, London, SW11
3.9/5, 80 reviews
78% recommended
80% sales valuation accuracy
80% sales fee satisfaction

Contact Us

“We were mis sold our flat, lied to about what ......”

Share on :
Sep 25,2014
Minithumbdown
By: 'Unhappy'
Sep 25,2014
4 people found
this helpful
We were mis sold our flat, lied to about what was going to be in the flat i.e. individual mail boxes which I had to fight with the builder to get. Were told we would be able to upgrade certain things in flat but never actually were given the opportunity and when questioned them they said it was too late! When I complained they were not interested at all.
The flat is built by Henley Homes/Reis Construct(owned by same people) it is very poorly built I have had to go through the financial ombudsman as Henley Homes/ Reis construct are not repairing things to an even average standard, my flooring has been lifted and replaced twice and needs lifted again as it is sinking and splitting, there are holes in wall next to boiler, damaged tiles, windows have huge amount of movement in them, carpet in bedroom has cement or some sort of product on it, when neighbours walk in upstair flat my dishes vibrate, when they flush their toilet its like its my toilet being flushed, the noise is horrendous and the list goes on. The director at Henley Homes is very arrogant
and sexist. They have no interest in anything except money think twice before going near any of these companies and do a lot of research. The standards of this property are extremely low.
What agent could do to change your mind?
Be honest and truthful don't just be thinking of the percentage your going to earn.
Attached Filesnbsp;
Comment on agent fees
The flat was rejected by a couple then they had the cheek to ask for an extra ‚£5000 on top of what everyone else paid in flat.
Feature review Comments (1) Report abuse Print review
Was this helpful? Yes
By: Darren
Nov 10, 2014
Dear Writer,

We are very sorry to hear of your disappointment in your recent purchase.

For any off plan purchase, details within the development brochure and marketing material, along with those distributed to your solicitor, are caveated that they may be subject to change.

We will always endeavor to ensure that all information we present to potential purchasers is as accurate as possible, though are of course only able to rely upon the information provided to us at the time.

With respect to upgrades; the reservation form clearly states that any upgrades should be highlighted and agreed to at the point of reservation. Given that I was not privy to the conversation with my colleague who met you, I can only at this stage apologise for any misunderstanding, but must highlight again that this requirement is detailed in the reservation form.

With respect to your comments regarding Henley Homes; I have forwarded your note to them and have asked them to respond directly to you.

Agent Response / Add a Comment

You can use this form to reply to the above review or a displayed comment on the above review.




Note: Your comment will not be activated until you click on the link in an email sent to your address as submitted in the form above. By clicking on Submit Comment you agree to receive an activation email from allAgents.

Latest Reviews

View all Reviews 80
16th Sep 2021
reviewed by 'Victoria'
“Tamas was incredible when it came to helping us with our property search. The market has been absolutely crazy and ......”
3rd Dec 2019
reviewed by 'Simran'
“Awful!No communication. Emails constantly ignored, unless they need something from you, then you receive a bombardment of emails. No ......”
21st Jul 2019
reviewed by 'Charlotte'
“Alex F at HQ is brilliant - she made the whole process of moving so much easier than it could ......”
1st Jul 2019
reviewed by 'amanda'
“I've been letting my flat through Lauristons for about 15 years and have been generally satisfied with the service but in ......”
10th May 2019
reviewed by 'Aquila'
“They never sent you a check-out inventory report and just steal £1400 from you for no reason, no evidence. They have ......”
7th Mar 2019
reviewed by 'Peppe'
“Can I select zero? Unfortunately I have to register another terrible experience with an estate agency. The level of the ......”
Opening Hours
  • Monday: 09:00 - 17:30
  • Tuesday: 09:00 - 17:30
  • Wednesday: 09:00 - 17:30
  • Thursday: 09:00 - 17:30
  • Friday: 09:00 - 17:30
  • Saturday: Closed
  • Sunday: Closed
Address

Lauristons
172 Lavender Hill
Battersea,London
Greater London
SW11 5TG
020 7978 5800

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Sales 80% 80% £380,000 £1,790,000
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
23 2 19 12 5 1 9 1 6 2
Areas covered
Services offered
  • Sales
    •
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
Advertise on
Members of
Rankings
Overall Overall
Estate agents
Letting agents
Latest Properties

No Properties

Balham, SW12
Kennington, SE11
Wimbledon, SW19

“Tamas was incredible when it came to helping ......”

Share on :
Sep 16,2021
Minithumbup
claim your profile
Tamas
By: 'Victoria'
Sep 16,2021
0 people found
this helpful
Tamas was incredible when it came to helping us with our property search. The market has been absolutely crazy and Tamas went above and beyond to help us. He found us the perfect property and was very accommodating to our requirements. He was there to ...
read full review
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“DON'T DO IT...”

Share on :
Dec 03,2019
Minithumbdown
By: 'Simran'
Dec 03,2019
1 people found
this helpful
Awful! No communication. Emails constantly ignored, unless they need something from you, then you receive a bombardment of emails. No customer service. No help. And they charge extortionate check out fees, that are not fully disclosed in the contract. Please save yourself the time and ...
read full review
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“Brilliant support from Alex F...”

Share on :
Jul 21,2019
Minithumbup
By: 'Charlotte'
Jul 21,2019
0 people found
this helpful
Alex F at HQ is brilliant - she made the whole process of moving so much easier than it could have been. I am honestly so grateful for her support and have been very impressed. Highly recommend working with Alex on any move!...
read full review
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“Alexandra rocks...”

Share on :
Jul 01,2019
Minithumbup
claim your profile
Alexandra
By: 'amanda'
Jul 01,2019
0 people found
this helpful
I've been letting my flat through Lauristons for about 15 years and have been generally satisfied with the service but in recent months they have been absolutely amazing. We've had a really nasty experience with a trouble-making, rude and unreasonable tenant and Alexandra managed it brilliantly. ...
read full review
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“Unethical and dishonest...”

Share on :
May 10,2019
Minithumbdown
By: 'Aquila'
May 10,2019
0 people found
this helpful
They never sent you a check-out inventory report and just steal £1400 from you for no reason, no evidence. They have promised we don't need to pay cleaning fee at the end of tenancy because it was not cleaned at all before we moved in. Their ...
read full review
Comment on agent fees
Bad. I would rather donate all the money I paid them to charity and not to them. They didn't do their jobs and just keep lying I have spent hundreds of hours to ask them to remove landlord's personal stuff and dangerous furniture that could severely harm my 1 year old baby.
Attachments

Review file
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“Terrible Service...”

Share on :
Mar 07,2019
Minithumbdown
By: 'Peppe'
Mar 07,2019
2 people found
this helpful
Can I select zero? Unfortunately I have to register another terrible experience with an estate agency. The level of the service we have received has been embarrassing and incredibly poor, and when there are so much money involved plus the fees they charge, this is ...
read full review
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“Scumbags...”

Share on :
Aug 07,2018
Minithumbdown
claim your profile
Annabella
By: 'James'
Aug 07,2018
2 people found
this helpful
They were not up-front and honest about their fees with us. After having lived in the flat, we were told that we had to pay over £500 for the renewal of the contract. Throughout the tenancy we were good tenants. We left the flat spotless, paid ...
read full review
Comment on agent fees
Extortionate. They will keep charging and charging you for even the smallest things.
Feature review Comments (1) Report abuse Print review
Was this helpful? Yes
By: james ticker
Sep 20, 2018
View all comments (1)
Absolutely useless agency. I have emailed literally every department, multiple times and am still yet to get a response. They have been holding my deposit well past the 10 days they legally can and don't even have the common courtesy to tell us why. Avoid at all costs. ...

“The worst letting agency I have ever come across. If ......”

Share on :
Jan 31,2018
Minithumbdown
By: 'Hanna'
Jan 31,2018
5 people found
this helpful
The worst letting agency I have ever come across. If you are looking for a professional, efficient, understanding and helpful letting agency, then Lauristons is not the letting agency for you and may I advice you to run the other way.. far far away. James' ...
read full review
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“Review about Lauristons lettings team. While the reviews for the ......”

Share on :
Aug 04,2017
Minithumbdown
By: 'James'
Aug 04,2017
4 people found
this helpful
Review about Lauristons lettings team. While the reviews for the sales team have been very positive overall, the same cannot be said for their lettings team. Incompetence, laziness, lack of transparency, insincerity and, at times, plain rudeness, are the main things that spring to mind. ...
read full review
Comment on agent fees
a lot of fees buried in the tenancy agreement...read carefully before signing
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“OUTSTANDING!!!If you want exceptional service, first class commitment and ......”

Share on :
Jul 25,2017
Minithumbup
claim your profile
Emil
By: 'The'
Jul 25,2017
0 people found
this helpful
OUTSTANDING!!! If you want exceptional service, first class commitment and support for your all Letting needs, then ask for Mr EMIL TORRENS-WHITE whose professionalism is faultless. Your are assured of service over, above and beyond!...
read full review
Comment on agent fees
Excellent, well earned and deserved fee
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“Absolutely fantastic service and always with a smile. Michael and ......”

Share on :
Jun 16,2017
Minithumbup
claim your profile
jonny
By: 'Jeremy'
Jun 16,2017
0 people found
this helpful
Absolutely fantastic service and always with a smile. Michael and Jonny could not have been more brilliant. We had the flat on the market with two other agents big Battersea estate agents previously who were more than hopeless and useless. Within a week Michael and ...
read full review
Comment on agent fees
Good
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“I thought Foxtons were the worst State agents in London ......”

Share on :
Jun 16,2017
Minithumbdown
By: 'FURIOUS'
Jun 16,2017
4 people found
this helpful
I thought Foxtons were the worst State agents in London until I met Lauristons. I will summarise my experience as a Landlord using their services: 1. Miscommunication between tenants and Landlords' needs-meaning they are only chasing the fee and don't care about both parts' needs so ...
read full review
Comment on agent fees
Fees are really expensive considering the service
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“As a tenant i would advise to be careful and ......”

Share on :
May 10,2017
Minithumbdown
By: 'Extremely'
May 10,2017
3 people found
this helpful
As a tenant i would advise to be careful and prepared when using this agent. They will try their best to charge extortionate fees such as checkout / break clause / renewal / check in / cleans. I would recommend negotiating these costs before signing. During the tenancy it ...
read full review
Comment on agent fees
Terrible
Feature review Comments (1) Report abuse Print review
Was this helpful? Yes
By: Daniel Giordanelli
May 18, 2017
View all comments (1)
I am sorry to hear of your disappointment with our service. I apologise if regular maintenance and more urgent property defects were not rectified in line with your expectations. The property management team should respond and rectify these types of issues promptly, however in some instances they may be waiting on the landlords confirmation that they are in agreement with the works and costs involved. In regards to deductions and release of the deposit this can be a difficult process involving ...

“Buying a flat with Jonny at Lauristons has been much ......”

Share on :
Mar 01,2017
Minithumbup
claim your profile
jonny
By: 'Tracey'
Mar 01,2017
0 people found
this helpful
Buying a flat with Jonny at Lauristons has been much more enjoyable than normal interaction with estate agents. He is friendly and honest and doesn't try to pull anything. He is always happy to help and quick to respond. He seemed to understand our requirements ...
read full review
Comment on agent fees
standard
Feature review Comments (1) Report abuse Print review
Was this helpful? Yes
By: Darren Baker
Mar 13, 2017
View all comments (1)
Dear Tracey, Thank you very much for your positive review of our Battersea office and in particular of your experience working with Jonny. If we can be of any further assistance, please do not hesitate to get in touch. Best regards, Darren Baker Group Sales Director ...

“My experience at Lauristons was nothing short of exceptional. Mainly ......”

Share on :
Feb 17,2017
Minithumbup
claim your profile
Emil
By: 'Jacky'
Feb 17,2017
0 people found
this helpful
My experience at Lauristons was nothing short of exceptional. Mainly due to the fact that the agent we dealt with made sure the process was as swift and smooth as he could. Emil couldn't have been more helpful, from start to finish. If he wasn't ...
read full review
Comment on agent fees
I wish these were lower, however no different to anyone else.
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“From start to finish Emil was very helpful. From the ......”

Share on :
Feb 13,2017
Minithumbup
claim your profile
Emil
By: 'Eleanor'
Feb 13,2017
0 people found
this helpful
From start to finish Emil was very helpful. From the viewing to helping with any questions we had up to the point of ensuring we can get a parking permit for our new home. Thank you :)...
read full review
Comment on agent fees
Are fee's ever good? Expensive as I have only ever gone private before. I do feel having extra for doing a reference was quite a lot.
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“I chose Lauristons to sell my two-bedroom flat in Clapham ......”

Share on :
Oct 18,2016
Minithumbup
claim your profile
Craig
By: 'EmmaB'
Oct 18,2016
0 people found
this helpful
I chose Lauristons to sell my two-bedroom flat in Clapham SW4. On the whole the agents were friendly and helpful. I felt that the original agent was quite forward in his attempts to get me to sign with Lauriston but I was happy to go ...
read full review
Comment on agent fees
I think the contract could have made it clearer the fee structure I was signing up to. It was confusing and led to stress and a complaint.
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“Julian Piku has really been amazing throughout the stressful process ......”

Share on :
Aug 11,2016
Minithumbup
claim your profile
Julian
By: 'Pinar'
Aug 11,2016
0 people found
this helpful
Julian Piku has really been amazing throughout the stressful process of trying to find and buy a place in London. Multiple attempts fell through but through his tenacity and going the extra mile to find me the perfect place within my tight timeframe, Julian finally ...
read full review
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“I have both let and sold a property through Lauristons, ......”

Share on :
Jun 18,2015
Minithumbdown
By: 'London'
Jun 18,2015
6 people found
this helpful
I have both let and sold a property through Lauristons, and I have to commend Patrick Molyneux-Child on his professionalism and courteous tenacity. He took ownership of the sale when it had been left in the doldrums, and oversaw it successfully through to completion. I ...
read full review
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“Jay is an abosolutle star he is so helpful and ......”

Share on :
Feb 11,2015
Minithumbup
claim your profile
Jay
By: 'Malgorzata'
Feb 11,2015
1 people found
this helpful
Jay is an abosolutle star he is so helpful and his word is gospel the way he eases your worrys and concerns is second to none he is a very pleasant person and fun to be around...
read full review
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“Jay is an extremely proactive and solutions oriented individual. I ......”

Share on :
Feb 11,2015
Minithumbup
claim your profile
Jay
By: 'Rohit'
Feb 11,2015
0 people found
this helpful
Jay is an extremely proactive and solutions oriented individual. I appreciate the cost effective methods and advice he suggests to maintain our investment property so we can maximize our return....
read full review
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“Lauristons kept in contact with me during the process of ......”

Share on :
Feb 06,2015
Minithumbup
claim your profile
Ben
By: 'sarah'
Feb 06,2015
0 people found
this helpful
Lauristons kept in contact with me during the process of finding a tenant, kept me well informed of their progress and found very reliable tenants with strong credit scores; I was happy with the rental income that they achieved for me and, to be honest, ...
read full review
Feature review Comments (1) Report abuse Print review
Was this helpful? Yes
By: Director Response
Feb 06, 2015
View all comments (1)
Thank you for your lovely comments Sarah. Best wishes Silvia - Lettings Director ...

“faster and more efficient than their competitors. their secret , time ......”

Share on :
Feb 06,2015
Minithumbup
By: '5'
Feb 06,2015
0 people found
this helpful
faster and more efficient than their competitors. their secret , time and caring for requirements of both parties .keep up the excellent work. Nicholina....
read full review
Feature review Comments (1) Report abuse Print review
Was this helpful? Yes
By: Director Response
Feb 06, 2015
View all comments (1)
Thank you so much for your kind words of encouragement and support. Best wishes, Silvia - Lettings Director ...

“I bought a flat in Stockwell in November 2013 that was ......”

Share on :
Dec 10,2014
Minithumbup
By: 'Kevin'
Dec 10,2014
0 people found
this helpful
I bought a flat in Stockwell in November 2013 that was not due for conversion completion until October 2014. Jonathan kept us up to date throughout the building works. We moved in and there was barely a hitch or hardly any snagging list. they were accurate with ...
read full review
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“I recently bought a property, and Jonathan Roberts form Lauristons ......”

Share on :
Dec 05,2014
Minithumbup
By: 'Pedro'
Dec 05,2014
0 people found
this helpful
I recently bought a property, and Jonathan Roberts form Lauristons was the broker who managed the process. Jonathan was very professional and thorough in handling the whole process, and his help and diligent follow up were crucial during the process. Also, Jonathan always had a ...
read full review
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“Sick a tired of getting phone calls from this office! ......”

Share on :
Nov 11,2014
Minithumbdown
By: 'Mrs'
Nov 11,2014
7 people found
this helpful
Sick a tired of getting phone calls from this office! I though about selling my property 2 years ago and all I get now is jumped up estate agents calling me. Last week Nigel called me and tried to bully me in to letting me allow ...
read full review
What agent could do to change your mind?
STOP CALLING ME
Attached Filesnbsp;
Feature review Comments (2) Report abuse Print review
Was this helpful? Yes
By: Mrs Unhappy
Jan 02, 2015
View all comments (2)
I have to say that a response was not needed nor was it expected. However this response is laughable and shows a true lack of professionalism. Not only does this response insinuate that my review is not factual, it also does not offer any form of compassion or understanding. The reason Mr Budd why I did not bring this up on the telephone is that I did not wish to listen to you tell me what to do any further and arguing with you would of only prolonged the conversation. It was not until my ne ...

“We were mis sold our flat, lied to about what ......”

Share on :
Sep 25,2014
Minithumbdown
By: 'Unhappy'
Sep 25,2014
4 people found
this helpful
We were mis sold our flat, lied to about what was going to be in the flat i.e. individual mail boxes which I had to fight with the builder to get. Were told we would be able to upgrade certain things in flat but ...
read full review
What agent could do to change your mind?
Be honest and truthful don't just be thinking of the percentage your going to earn.
Attached Filesnbsp;
Comment on agent fees
The flat was rejected by a couple then they had the cheek to ask for an extra ‚£5000 on top of what everyone else paid in flat.
Feature review Comments (1) Report abuse Print review
Was this helpful? Yes
By: Darren
Nov 10, 2014
View all comments (1)
Dear Writer, We are very sorry to hear of your disappointment in your recent purchase. For any off plan purchase, details within the development brochure and marketing material, along with those distributed to your solicitor, are caveated that they may be subject to change. We will always endeavor to ensure that all information we present to potential purchasers is as accurate as possible, though are of course only able to rely upon the information provided to us at the time. With re ...

“Kyle was a true professional from the moment we met ......”

Share on :
Sep 24,2014
Minithumbup
By: 'Jo'
Sep 24,2014
9 people found
this helpful
Kyle was a true professional from the moment we met him. He provided a detailed & realistic valuation on our property. Once deciding to instruct Kyle, he managed to deliver the service he promised from start to finish. Creating and oversea the marketing of our property, ...
read full review
Comment on agent fees
More than acceptable
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“I've rarely had positive dealings with letting agents in the ......”

Share on :
Apr 15,2014
Minithumbdown
By: 'LavenderTenant'
Apr 15,2014
2 people found
this helpful
I've rarely had positive dealings with letting agents in the past, but Lauristons failed to live up to even the paltry standards of their own profession. We've lived in the same property for many months and have had to repeatedly chase and cajole Lauristons over ...
read full review
Feature review Comments (1) Report abuse Print review
Was this helpful? Yes
By: Alex Vinter
Apr 25, 2014
View all comments (1)
Thank you for a review, I encourage you to get in touch with me directly on [email protected] so I can address your concerns directly. A few points on the above, if the landlady has choosen to not carry out an inventory then it would be harsh to claim Lauristons to be at fault as a result. We do safety checks and ask security questions when giving out keys, so you may not be aware that these were asked in some ways, but I agree requesting an ID at all times would be preferable where ...

“Louise manages our flat in Battersea and does a really ......”

Share on :
Nov 28,2013
Minithumbup
By: 'Matt'
Nov 28,2013
2 people found
this helpful
Louise manages our flat in Battersea and does a really good job in proactively solving problems for us. She has great attention to detail and we trust her to sign off works on our behalf. It is always great to talk to her and she ...
read full review
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

No procedure available.

Awards won by Lauristons, London SW11 5TG



Find the Best Agent to
Sell or Rent Your Home

Search by
Useful information
About allAgents
For agents
Facebook Twitter YouTube Instagram LinkedIn