Castle Residential (London)
Hanwell, London, W7
4.7/5, 223 reviews
95% recommended
100% sales valuation accuracy
100% sales fee satisfaction

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“The staff at Castle Residential are extremely rude and unprofessional. ......”

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Jul 01,2011
Minithumbdown
By: 'Extremely'
Jul 01,2011
1 people found
this helpful
The staff at Castle Residential are extremely rude and unprofessional. Through my own personal experience I can honestly tell you that they are a bunch of cow boys and do not know what they are doing! They have no customer service skills and I would even go as far as saying they are bullies! They totally messed me around and wasted my time but had no problem with taking a holding deposit off me! I was discriminated against and was made to feel very unjustified. I wouldn\'t even recommend them to an enemy!
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By: Un-happy client
Jul 14, 2018
Very un-professional will not recommend them at all.
specially buying the 'property for sale' which they bean dealing with.

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Latest Reviews

View all Reviews 223
31st Oct 2022
reviewed by 'Jake'
“I only have good things to say about Castle Residential and the team. I found them very professional when I ......”
3rd Mar 2022
reviewed by 'Kinga'
“Horrible staff, They promised to rent house for us, we’ve been decided to take and they just decided to ......”
5th Sep 2021
reviewed by 'Jamal'
“I have been in the flat rented from Castle Residential for a month and still the furniture that should have ......”
31st Jan 2021
reviewed by 'A'
“Critical: Professionalism, ResponsivenessI've got neighbours from hell next door, a bunch of people whom have been overloading and trashing a ......”
11th Sep 2019
reviewed by 'Geraldine'
“We have been using Castle Residential since 2013 and my family have been using them since they first opened. Friendly, knowledgeable ......”
29th Mar 2019
reviewed by 'Landlord1234'
“Before deciding to use this agent I strongly encourage you to review the one star google reviews before making your ......”
Opening Hours
  • Monday: 09:00 - 18:30
  • Tuesday: 09:00 - 18:30
  • Wednesday: 09:00 - 18:30
  • Thursday: 09:00 - 18:30
  • Friday: 09:00 - 18:30
  • Saturday: 09:30 - 16:00
  • Sunday: Closed
Address

Castle Residential (London)
25 Greenford Avenue
Hanwell,London
Greater London
W7 1LP
020 8566 4499

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Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Sales 100% 100% £194,950 £510,000
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
81 1 97 7 19 1 9 1 5 2
Areas covered
  • Hanwell, West Ealing,
  • Brentford, Northfields, Greenford
  • Perivale, Southall, Northolt
Services offered
  • Sales
    •
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
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Members of
NAEA ARLA TPOS Sales TPOS Lettings TPOS My deposits scheme
Rankings
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Ealing, W5
Hanwell, W7

“I only have good things to say about Castle R......”

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Oct 31,2022
Minithumbup
By: 'Jake'
Oct 31,2022
0 people found
this helpful
I only have good things to say about Castle Residential and the team. I found them very professional when I expressed an interest in renting a property in Hanwell. Sarj was very helpful and Justyna's communication was very good. The landlord decided to sell the ...
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“Horrible staff, They promised to rent house f......”

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Mar 03,2022
Minithumbdown
By: 'Kinga'
Mar 03,2022
1 people found
this helpful
Horrible staff, They promised to rent house for us, we’ve been decided to take and they just decided to give to someone else. Week after called us and asked: ‘Are you still want this house?’ And told us they arranged a viewing with landlord ...
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“A complete disaster...”

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Sep 05,2021
Minithumbdown
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Magdalena
By: 'Jamal'
Sep 05,2021
0 people found
this helpful
I have been in the flat rented from Castle Residential for a month and still the furniture that should have been provided by contract has not been delivered. The agents kept repeating me "it will be delivered by the end of the week" and nothing ...
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“Dishonest...”

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Jan 31,2021
Minithumbdown
By: 'A'
Jan 31,2021
0 people found
this helpful
Critical: Professionalism, Responsiveness I've got neighbours from hell next door, a bunch of people whom have been overloading and trashing a house for the past year and making homophobic remarks, noise and showing a strong ASB. I've been in touch with Castle by email since ...
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“We have been using Castle Residential since 2......”

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Sep 11,2019
Minithumbup
By: 'Geraldine'
Sep 11,2019
0 people found
this helpful
We have been using Castle Residential since 2013 and my family have been using them since they first opened. Friendly, knowledgeable and professional, they have made the whole rental process stress free and seamless. Our flat has never been unlet and they always source reliable, trustworthy ...
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“Before deciding to use this agent I strongly encourage you ......”

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Mar 29,2019
Minithumbdown
By: 'Landlord1234'
Mar 29,2019
1 people found
this helpful
Before deciding to use this agent I strongly encourage you to review the one star google reviews before making your decision. The comments are very detailed, factual and accurate. I totally agree with what they say and I will add my own experience to this ...
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Comment on agent fees
He * a years commission from my rent, I think this is totally unacceptable behaviour.
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“Sale...”

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Feb 26,2019
Minithumbup
By: 'Ciara'
Feb 26,2019
0 people found
this helpful
Eddie arranged the sale of our property. He was honest about pricing, kept me updated I was updated regularly. I wouldn't hesitate to use Castle again. Not only as sales but also as a property letting agent....
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Comment on agent fees
Good rates
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“DO NOT USE...”

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Jan 10,2019
Minithumbdown
By: 'N/A'
Jan 10,2019
4 people found
this helpful
Me and my partner were looking for a flat to rent through castle residential. We found a lovely flat in ealing broadway which we were keen on. We were in contact with Magda who was sorting out all the paperwork. She rang us and told ...
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By: Luigi Albertini
Mar 09, 2021
View all comments (1)
I'm not surprised. They have a very low morals. They placed tenants from hell next door to my house and they are OK with it. They are a rubbish estate agency. ...

“I sold my house through Castle Residential and would thoroughly ......”

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Aug 05,2017
Minithumbup
By: 'Catherine'
Aug 05,2017
2 people found
this helpful
I sold my house through Castle Residential and would thoroughly recommend them. Eddie particularly was excellent. I had some issues with getting my tenants out of the house after a buyer had been found and Eddie was very helpful and gave me some good advice ...
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Comment on agent fees
Fees were good
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“I was worried about selling my property for the right ......”

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Apr 10,2017
Minithumbup
By: 'Mick'
Apr 10,2017
3 people found
this helpful
I was worried about selling my property for the right price, after many negative viewings from a rival estate agent . I needn't have worried when I asked Eddie and Joe from Castles to became involved in the potential selling of my house. I just left ...
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Comment on agent fees
Good
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“We have been working with Castle on three separate occasions ......”

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Mar 27,2017
Minithumbup
By: 'Z'
Mar 27,2017
2 people found
this helpful
We have been working with Castle on three separate occasions and they have never disappointed us. The whole team are professional and do their very best to help. Eddie made the process almost painless for us and made sure we were kept up to date ...
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“First class service! After numerous agents told me I would ......”

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Nov 18,2016
Minithumbup
By: 'Miss'
Nov 18,2016
1 people found
this helpful
First class service! After numerous agents told me I would struggle to sell my property in the current market, Eddie instilled complete confidence in me right from day one. The guys were transparent throughout and I always felt kept in the loop. Even when the ...
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Comment on agent fees
Cheaper than most
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“Eddie and the team sold a two bed flat for ......”

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Sep 29,2016
Minithumbup
By: 'Mrs'
Sep 29,2016
3 people found
this helpful
Eddie and the team sold a two bed flat for us in Hanwell. We were always kept up-to-date with the viewings and comments from potential buyers. Eddie sourced a good tradesmen who spruced up the flat and also an engineer to check the boiler. As ...
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Comment on agent fees
Fees are reasonable in comparison with their competitors
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“Castles did an excellent job for me and achieved more ......”

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Mar 29,2016
Minithumbup
By: 'David'
Mar 29,2016
3 people found
this helpful
Castles did an excellent job for me and achieved more than 15% over the price I anticipated. Their photos by Joe showed the place really well and they handled a bidding process very well. I would use them again and have no hesitation in recommending them....
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Comment on agent fees
reasonable - although I didn't pick up that their fee is exclusive of VAT
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“An efficient and trustworthy estate agent! As a landlord, I ......”

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Mar 21,2016
Minithumbup
By: 'Landlord'
Mar 21,2016
0 people found
this helpful
An efficient and trustworthy estate agent! As a landlord, I have always found them to provide excellent service and great tenants. A big thank you to Surj....
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Comment on agent fees
Fair.
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“I was very impressed with the service provided by Eddie ......”

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Oct 08,2015
Minithumbup
By: 'T.'
Oct 08,2015
3 people found
this helpful
I was very impressed with the service provided by Eddie Periera. He was always and easily contactable and kept me up to date at all times which we were very grateful for. As the property was unoccupied he visited on a regular basis and I ...
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“Edward is the kindest most helpful patient person there is. ......”

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May 14,2015
Minithumbup
By: 'kay'
May 14,2015
4 people found
this helpful
Edward is the kindest most helpful patient person there is. He knows his profession and is worth twice his weight in gold to say the least. I highly recommend him and he has made a stressful experience easier. Kay...
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“When I found the house through Castle I was assured ......”

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May 06,2015
Minithumbdown
By: 'Anna'
May 06,2015
3 people found
this helpful
When I found the house through Castle I was assured that there was no problem with tenants. The tenants were happy to move out and the house will be sold as a vacant property. I was misled by Chris who suggested that I had a ...
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What agent could do to change your mind?
The agency should discuss the cases with younger colleagues and follow their progress.
Attached Filesnbsp;
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“Suzannah was very helpful in assisting both my partner and ......”

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Apr 20,2015
Minithumbup
By: 'James'
Apr 20,2015
0 people found
this helpful
Suzannah was very helpful in assisting both my partner and I to find a property. It was great to deal with an estate agent like her after our experience in dealing with some of the bigger agencies in the area who were an absolute nightmare ...
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Comment on agent fees
I wouldn't say I was happy with the fees paid because I do think the fees are slightly expensive but they are in line with other agencies in the area.
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“I have been using castle lettings for 5 years now and ......”

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Apr 02,2015
Minithumbup
By: 'Kashmir'
Apr 02,2015
1 people found
this helpful
I have been using castle lettings for 5 years now and I find their approach and service is nothing but excellent and professional and very friendly staff I would recommend castle letting to every one local...
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Comment on agent fees
Happy paying their fees due to the quality of service
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“It was an absolute pleasure dealing with Castle Residential when ......”

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Mar 18,2015
Minithumbup
By: 'Andy'
Mar 18,2015
1 people found
this helpful
It was an absolute pleasure dealing with Castle Residential when trying to find a new home recently. I feel like we were very difficult customers with the number of demands and restrictions we placed on our search in terms of location, price, space, pets, garden, ...
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“Professional service from the first viewing with none of the ......”

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Mar 08,2015
Minithumbup
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Amy
By: 'Adam'
Mar 08,2015
1 people found
this helpful
Professional service from the first viewing with none of the hard sell tactics that some other estate agencies use. Communication was good throughout the contract process. Whenever we have any issues that need addressing Amy is always quick to get them sorted after a quick ...
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“I would like to thank you for the very efficient ......”

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Mar 04,2015
Minithumbup
By: 'Mrs'
Mar 04,2015
1 people found
this helpful
I would like to thank you for the very efficient service you provided on the recent sale of my property in Hanwell. It was most helpful being able to talk to you whenever necessary and to have you keep in touch to update me on ...
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“I was called back within 10min of my email and ......”

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Feb 15,2015
Minithumbup
By: 'Kirsten'
Feb 15,2015
0 people found
this helpful
I was called back within 10min of my email and this fantastic service continued until I moved in. Top service Tim & Martyna...
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“We first met Suzannah a year before our search. We ......”

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Feb 10,2015
Minithumbup
By: 'Rob'
Feb 10,2015
0 people found
this helpful
We first met Suzannah a year before our search. We moved from the US and knew nothing about the lettings market in the area. Suzannah gave us wonderful information and answered all our questions. When the time came for us to begin our search Suzannah ...
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Comment on agent fees
The fees were very fair.
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“Dealing with Castle Residential has been an absolute pleasure - ......”

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Feb 09,2015
Minithumbup
By: 'Benio'
Feb 09,2015
0 people found
this helpful
Dealing with Castle Residential has been an absolute pleasure - their smooth, no nonsense, open approach to lettings management has been a brilliant experience for myself and two other tenants. We are all on a first name basis and find the whole team approachable, professional ...
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“Martyna is an extremely friendly and helpful member of staff, ......”

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Feb 01,2015
Minithumbup
By: 'Laura'
Feb 01,2015
0 people found
this helpful
Martyna is an extremely friendly and helpful member of staff, always polite. Martyna will always deal with any queries that I have in a timely manner. I am extremely pleased with the flkat that I rent through them...
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“I have to say that the whole team as Castle ......”

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Jan 26,2015
Minithumbup
By: 'Ms'
Jan 26,2015
5 people found
this helpful
I have to say that the whole team as Castle Resedential were fantastic when we bought our house. In particular Eddie Pereira and Neno Sargoon went out of their way several times to help us when problems arose and were always very helpful, open and ...
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“My experience with Caste Residential is extremely positive.Martyna is ......”

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Jan 24,2015
Minithumbup
By: 'Dalia'
Jan 24,2015
0 people found
this helpful
My experience with Caste Residential is extremely positive.Martyna is very profesional and always there to help.Highly recomending their service as it is a great pleasure to have a buisness with helpful people....
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“From start to finish, Suzannah Newby was extremely helpful, polite, ......”

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Jan 23,2015
Minithumbup
By: 'Leo'
Jan 23,2015
0 people found
this helpful
From start to finish, Suzannah Newby was extremely helpful, polite, thorough and an absolute pleasure to work with! She made sure we had all the information we requested plus extra information that she thought would help and be of interest to us. She is an ...
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Comment on agent fees
The fees were as expected, I didn't need to discuss these as i was extremely happy with the service!
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

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Last updated at 10:19 AM 11/02/2015 by allAgents

Awards won by Castle Residential (London), London W7 1LP



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