0% lettings valuation accuracy
40% lettings fee satisfaction
Sep 23,2014
Sep 23,2014
2
people found
this helpful
this helpful
This agency did nothing for me as a landlord.
When the tenancy ended they returned the tenant's deposit in fill , less £29 for locks i had to replace as keys were not returned.
Platinum completely ignored the fact that multiple tenants had occupied the house in spite of my saying that this was not to happen.
They would not address several things i was unhappy about, with the tenants, and treated me with indifference and rudeness.
I would NEVER use them again nor would I ever recommend them to anyone as a property management agent.
When the tenancy ended they returned the tenant's deposit in fill , less £29 for locks i had to replace as keys were not returned.
Platinum completely ignored the fact that multiple tenants had occupied the house in spite of my saying that this was not to happen.
They would not address several things i was unhappy about, with the tenants, and treated me with indifference and rudeness.
I would NEVER use them again nor would I ever recommend them to anyone as a property management agent.
Comment on agent fees
They did NOTHING!!!!!!!!!!
Was this helpful?
Yes
Yes
Agent Response / Add a Comment
You can use this form to reply to the above review or a displayed comment on the above review.
Browse popular links for estate agents, letting agents and properties nearby
Latest Reviews
6th Jan 2020
reviewed by 'Paolo'
10th Mar 2016
reviewed by 'DenzilB'
2nd Sep 2015
reviewed by 'amyH'
27th Apr 2015
reviewed by 'Tenant'
23rd Sep 2014
reviewed by 'Disgruntled'
Opening Hours
Address
Platinum Property Agents
15 - 17 St. Johns
Worcester
Hereford and Worcester
WR2 5AE
01905 426000
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Lettings | 0% | 40% | £500 | £995 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 0 | 1 | 0 | 5 | 0 | 0 | 0 | 0 | 0 | 0 |
Areas covered
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
Advertise on
Members of
Rankings
Overall
Overall
Latest Properties
No Properties
Jan 06,2020
Jan 06,2020
4
people found
this helpful
this helpful
I totally agree with all the reviews above 1 star is far too much if we consider the way how they treat people, this people really do not deserve to be in the business...
read full review
read full review
Was this helpful?
Yes
Yes
Dec 10,2017
Dec 10,2017
10
people found
this helpful
this helpful
Awful estate agents. Made many false accusations. Had monthly inspections but they still would come randomly without any warning as they had mixed up dates from their end. Terrible organisation, constantly having to repeat ourselves in emails. Good luck getting your deposit back. Avoid these ...
read full review
read full review
Was this helpful?
Yes
Yes
Mar 10,2016
Mar 10,2016
7
people found
this helpful
this helpful
Please heed what this and all the other reviewers are saying. These are Cowboys and nasty ones at that. As tenants we were given 2 addenda to the Tenancy Agreement by this company which they claimed to be legally binding and had to be signed by ...
read full review
read full review
What agent could do to change your mind?
Bad. They are worthless and care only about money.Attached Filesnbsp;
Comment on agent fees
Bad. They are worthless and care only about money.
Was this helpful?
Yes
Yes
Sep 02,2015
Sep 02,2015
5
people found
this helpful
this helpful
Never ever choose Platinum. They take weeks to sort out any maintenance issues, to answer emails, the phone, to call you back. They don't do their paperwork properly which leaves the opportunity for them to screw you over with your deposit. If you do get ...
read full review
read full review
Was this helpful?
Yes
Yes
Sep 02, 2015
View all comments
(1)
Sorry we didn't meet your expectations on this occasion.
Contrary to your comments Platinum aim to respond to maintenance issues promptly and therefore I would be interested to investigate the specific issues you are referring to.
Generally the deposit process is straight forward and a comparison of the condition of the property at the start of a tenancy with the condition of the property at the end. I am happy to review the charges requested on behalf of our landlord and see whether they we ...
Apr 27,2015
Apr 27,2015
2
people found
this helpful
this helpful
Avoid these jokers like the plague. They will try and screw every penny that they can out of you. Their house inspections are a farce, they make claims and provide no evidence. I went to the DPS and Arbitration to challenge them and they made ...
read full review
read full review
What agent could do to change your mind?
Been honest, returned emails or phone calls, been consistent.Attached Filesnbsp;
Was this helpful?
Yes
Yes
Jun 06, 2015
View all comments
(1)
No business wants complaints and we are sorry we didn't meet your expectations on this occasion.
Your comments are interesting in that they highlight common misconceptions about the agents role and the process.
- All deposits have to be protected by landlord or agent and have a prescribed dispute procedure.
- Platinum uses the DPS custodial service which means the money is held by the DPS directly and can only be released when both sides agree. This is the most secure method for the tenant a ...
Sep 23,2014
Sep 23,2014
2
people found
this helpful
this helpful
This agency did nothing for me as a landlord.
When the tenancy ended they returned the tenant's deposit in fill , less £29 for locks i had to replace as keys were not returned.
Platinum completely ignored the fact that multiple tenants had occupied the house in ...
read full review
read full review
Comment on agent fees
They did NOTHING!!!!!!!!!!
Was this helpful?
Yes
Yes
Jun 06, 2015
View all comments
(1)
Always disappointing to receive complaints and more so when this is so far from the truth.
Often part of the agents role is to advise landlords of their legal responsibilities and to accept the terms of the agreement they have entered into with their tenant. We act for the landlord and sometimes that means stopping the landlord from breaching their obligations and making unreasonable claims.
Landlords need to be aware that they are not permitted to visit and enter the house without permission ...
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
No procedure available.
Often part of the agents role is to advise landlords of their legal responsibilities and to accept the terms of the agreement they have entered into with their tenant. We act for the landlord and sometimes that means stopping the landlord from breaching their obligations and making unreasonable claims.
Landlords need to be aware that they are not permitted to visit and enter the house without permission of the tenant who has the right to quiet enjoyment. In this case the tenant on one occasion called the police.
The landlord has to accept reasonable where and tear. The tenant is responsible for accidental damage and abuse, not deterioration from normal use.
In this case the tenant had returned all the keys that were given according to the photocopy taken at the start of the tenancy and therefore there was no basis to charge.
At the end of the tenancy the landlord had decided to change the locks and booked a locksmith for £140 and we assisted by using our in house handyman who charged much less.
I believe we worked hard in this case to protect the landlord from further legal action from the tenants and shielded them from considerable stress.
Sorry to receive a negative response from the landlord and had thought about asking the tenant to post to give some balance..........but obviously that wouldn't be constructive.