0% sales valuation accuracy
0% sales fee satisfaction
Jun 29,2011
Jun 29,2011
15
people found
this helpful
this helpful
I recently used Rolfe East Ealing W5 to locate a property. Having found the correct one I left a substantial deposit and allowed matters to progress. It fell through and I requested my deposit back. I was told that NO REFUNDS would be made as it was a condition of contact. THERE WAS NO CONTACT, There was NO Terms and Conditions, even worse they did not even issue a receipt for the deposit. The property shown to me did not have an EPC which is illeagle to market despite being marketed on the internet. The attitude from staff was of little help and certainly did not have the professional knowledge of their industry to keep within the LAW. I had to use the Courts to get my money back, they told them lies as well and declared they refunded me more than they did. PLEASE BE AWARE of these people, The Property Market attracts a lot of money and this firm thinks that there is more than the usual to be made from it. STAY AWAY and use a reputable Agent.
Was this helpful?
Yes
Yes
Jul 15, 2011
Is this for sales or lettings?
Agent Response / Add a Comment
You can use this form to reply to the above review or a displayed comment on the above review.
Browse popular links for estate agents, letting agents and properties nearby
Latest Reviews
17th Jun 2021
reviewed by 'D. Sturges-Allard'
30th Sep 2020
reviewed by 'Sheila'
21st Aug 2020
reviewed by 'Adam'
10th Jan 2019
reviewed by 'Caterina'
20th Sep 2018
reviewed by 'Javier'
23rd Oct 2017
reviewed by 'Nemur'
Opening Hours
Address
Rolfe East
51 The Mall
Ealing,London
Greater London
W5 3TA
020 8567 2242
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 0% | 0% | £835,000 | £835,000 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 0 | 1 | 2 | 1 | 0 | 1 | 1 | 0 | 0 | 2 |
Areas covered
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
Advertise on
Members of
Rankings
Overall
Overall
Latest Properties
No Properties
Jun 17,2021
Jun 17,2021
0
people found
this helpful
this helpful
Frankly, we deeply regret the time wasted and stress and frustration experienced by 'trying' to sell via Rolfe East. Absolutely poor communication from Richard and team (not being told when viewings had been booked in/not hearing feedback re viewings) & glib responses to complaints about ...
read full review
read full review
Was this helpful?
Yes
Yes
Sep 30,2020
Sep 30,2020
1
people found
this helpful
this helpful
Absolutely useless. Impossible to get hold of anyone, no calls or emails returned and rude receptionist who seems to be based somewhere in the ether but not in an office. I had my flat on the market with them and they listed it as POA ...
read full review
read full review
Was this helpful?
Yes
Yes
Aug 21,2020
Aug 21,2020
1
people found
this helpful
this helpful
When we started using Rolfe East Letting Office's services in back in 2016, they seemed good and an improvement on our previous letting agency. Gradually, their services started deteriorating to the point of abysmal; totally unreliable, unresponsive, and unprofessional. We ended our contract with them in ...
read full review
read full review
Was this helpful?
Yes
Yes
Jan 10,2019
Jan 10,2019
0
people found
this helpful
this helpful
Incredibly helpful and professional people.
Can't praise enough the role Sasha has played to help us in the process of renting with the references.
Amazing communication all the way & fast.
Excellent team, extremely efficient....
read full review
read full review
Comment on agent fees
Good
Was this helpful?
Yes
Yes
Sep 20,2018
Sep 20,2018
0
people found
this helpful
this helpful
Honestly the best by far,
Sasha from Rolfe East was incredibly helpful not only while we were looking for a flat but also after finding it.
Always offering the best properties, rapid responses. To sum up, highly recommended professionals.
If I ever want to move ...
read full review
read full review
Was this helpful?
Yes
Yes
Oct 23,2017
Oct 23,2017
3
people found
this helpful
this helpful
Awful stuff
I was ripped off with fee which they have't given me back - even wasn't my fault
I payed over £1K for solicitors
Pure liars !
Wish them to go in court...
read full review
read full review
Was this helpful?
Yes
Yes
Jul 15,2011
Jul 15,2011
3
people found
this helpful
this helpful
All round great service. The manager, Bernard, was extremely professional and I found the process to be very smooth and well handled. Would highly recommend....
read full review
read full review
Was this helpful?
Yes
Yes
Jun 29,2011
Jun 29,2011
15
people found
this helpful
this helpful
I recently used Rolfe East Ealing W5 to locate a property. Having found the correct one I left a substantial deposit and allowed matters to progress. It fell through and I requested my deposit back. I was told that NO REFUNDS would be made as ...
read full review
read full review
Was this helpful?
Yes
Yes
Jul 15, 2011
View all comments
(1)
Is this for sales or lettings? ...
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
No procedure available.
