Loughborough, LE11
1.2/5, 15 reviews
7% recommended
0% sales valuation accuracy
0% sales fee satisfaction
33% lettings valuation accuracy
11% lettings fee satisfaction

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“Jessica was rude and very unprofessional. The viewing of the ......”

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Sep 20,2014
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Jessica
By: 'Xinhai'
Sep 20,2014
5 people found
this helpful
Jessica was rude and very unprofessional. The viewing of the prospective property were rearranged one week in advance. On the day of the viewing she rang an hour before the viewing and left a message saying, "if I am not hearing from you within few minutes I will cancel your appointment". This tone of language is aggressive and unreasonable. Not only that, when we have rung her back, she said due to the fact that she got another appointment can we move to Monday, which is ridiculous. Due to her incapability of organising her own time, customer would have to suffer. I strongly recommend you NOT to use this agent at all because if they can't treat customers with respect then how can you trust them with the process of buying/selling a property.
What agent could do to change your mind?
Change the way they treat customers
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Latest Reviews

View all Reviews 15
20th Sep 2024
reviewed by 'Jack'
“We have rented with Frank innes for 14 months, we have dealt with a few different agents, Emily and Sandra, I've ......”
16th Mar 2024
reviewed by 'Incognito'
“I've had an extremely disappointing experience with this agency. The lack of professionalism and assistance is truly appalling. The tenants ......”
12th Sep 2023
reviewed by 'Vivienne'
“Spoken to Emily twice now, got to be the most rude and unprofessional person I have ever dealt with,very ......”
30th Aug 2022
reviewed by 'H'
“Terrible agency. Rude. Ignorant. Don’t bother if you can avoid it!! Increase rent despite us saying we cannot afford ......”
7th Jul 2021
reviewed by 'Callum'
“Useless and unfriendly staff. Was told I would be kept informed but I have been constantly ignored. Stay away from ......”
14th Oct 2020
reviewed by 'Stephen'
“Excellent and professional service, efficient and speedy responses, everything handled well and pressure taken of my self as a prospective ......”
Opening Hours
  • Monday: 09:00 - 17:30
  • Tuesday: 09:00 - 17:30
  • Wednesday: 09:00 - 17:30
  • Thursday: 09:00 - 17:30
  • Friday: 09:00 - 17:30
  • Saturday: Closed
  • Sunday: Closed
Address

Frank Innes
7 Swan Street
Loughborough
Leicestershire
LE11 5BJ
01509 833262

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Sales 0% 0% £0 £0
Lettings 33% 11% £550 £900
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
0 2 1 7 0 0 0 0 0 5
Areas covered
Services offered
  • Sales
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  • Lettings
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  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
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“We have rented with Frank innes for 14 months......”

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Sep 20,2024
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Emily
By: 'Jack'
Sep 20,2024
0 people found
this helpful
We have rented with Frank innes for 14 months, we have dealt with a few different agents, Emily and Sandra, I've never gone out of my way to write a bad review but I've never been treated so poorly in all my years of renting. Always ...
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“I've had an extremely disappointing experienc......”

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Mar 16,2024
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By: 'Incognito'
Mar 16,2024
0 people found
this helpful
I've had an extremely disappointing experience with this agency. The lack of professionalism and assistance is truly appalling. The tenants caused significant damage to my property, which I only discovered after years of their tenancy. I had to resort to ordering a skip to deal ...
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“Spoken to Emily twice now, got to be the most......”

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Sep 12,2023
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Emily
By: 'Vivienne'
Sep 12,2023
0 people found
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Spoken to Emily twice now, got to be the most rude and unprofessional person I have ever dealt with,very abrupt and put the phone down on me, it’s not like you are getting paid to do a job( oh wait you are) try ...
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“Terrible agency. Rude. Ignorant. Don’t bother......”

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Aug 30,2022
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By: 'H'
Aug 30,2022
1 people found
this helpful
Terrible agency. Rude. Ignorant. Don’t bother if you can avoid it!! Increase rent despite us saying we cannot afford it! Told us to ‘get a council house’ ....
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“Waste of time...”

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Jul 07,2021
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By: 'Callum'
Jul 07,2021
1 people found
this helpful
Useless and unfriendly staff. Was told I would be kept informed but I have been constantly ignored. Stay away from these as much as possible. Absolutely useless...
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“Excellent and professional service, efficient......”

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Oct 14,2020
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By: 'Stephen'
Oct 14,2020
0 people found
this helpful
Excellent and professional service, efficient and speedy responses, everything handled well and pressure taken of my self as a prospective tenant...
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“Unfair service...”

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Jan 14,2020
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By: 'Rose'
Jan 14,2020
1 people found
this helpful
We viewed a property before Christmas with all intentions of proceeding with application. Had everything lined up to go. Tried to arrange a second viewing for measurements etc ( whilst on our first viewing the current tenant said he was ok for a 2nd viewing whenever ...
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“Awful at dealing with tenants...”

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Aug 06,2018
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Rami
By: 'Shannon'
Aug 06,2018
3 people found
this helpful
So when we were renting a house from them we initially was with heartleys but they switched over without letting us know, we had no contact numbers or emails to talk to people, and when we did they didn't know who we were, Scarlett is ...
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Comment on agent fees
Everything about them awful
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“Do not use this company!!! I had staff enter my ......”

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Nov 16,2017
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Rami
By: 'Ben'
Nov 16,2017
3 people found
this helpful
Do not use this company!!! I had staff enter my house without my consent for a house check. This is not what I would expect from a professional business. Rami is a total joke his communication is and attitude is totally disgusting.please use another ...
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Comment on agent fees
Bad
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“Horrendous communication! Spent two days trying to book a letting ......”

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Aug 26,2016
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By: 'Feline'
Aug 26,2016
1 people found
this helpful
Horrendous communication! Spent two days trying to book a letting viewing. Spoke to 4x different people at Ashby de la Zouch branch until I was finally told a lady was dealing with the property at Loughborough branch. I was told on numerous occasions that someone ...
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N/A
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“DO NOT USE. Worst estate agents. First off took over 2000 ......”

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Aug 14,2016
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By: 'Unhappy'
Aug 14,2016
1 people found
this helpful
DO NOT USE. Worst estate agents. First off took over 2000 pounds before we even started spent a month without a working toilet. Had a nice boiler leak and all i was told was to put a tub underneath as it would take 2 days to get ...
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What agent could do to change your mind?
Absolutely atrotious
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Comment on agent fees
Absolutely atrotious
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“Unfortunately I had the dealings with both Sophie and Charlotte ......”

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Jun 09,2016
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By: 'Local'
Jun 09,2016
3 people found
this helpful
Unfortunately I had the dealings with both Sophie and Charlotte when trying to purchase a property in a local village toloughborough. The communication between the two was terrible and after making an offer on a property the feedback received was beyond poor. In a village ...
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Comment on agent fees
N/A to me
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“Terrible agent ever! very un-professional and rude customer service! no ......”

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Oct 28,2015
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By: 'mickel'
Oct 28,2015
3 people found
this helpful
Terrible agent ever! very un-professional and rude customer service! no concern for the landlord and the tenants inside the property! they only care about your money! after payment, no single action taken to solve your problem....
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“Jessica was rude and very unprofessional. The viewing of the ......”

Share on :
Sep 20,2014
Minithumbdown
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Jessica
By: 'Xinhai'
Sep 20,2014
5 people found
this helpful
Jessica was rude and very unprofessional. The viewing of the prospective property were rearranged one week in advance. On the day of the viewing she rang an hour before the viewing and left a message saying, "if I am not hearing from you within few ...
read full review
What agent could do to change your mind?
Change the way they treat customers
Attached Filesnbsp;
Feature review Comments (0) Report abuse Print review
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“Un-trained monkeys could do a better job then the current ......”

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Sep 17,2013
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Chris
By: 'Countrysnide'
Sep 17,2013
5 people found
this helpful
Un-trained monkeys could do a better job then the current staff they employ! They came to do a property inspection on 11th March 2013, highlighted 28!!! Yes 28 repairs needed in the property from mold in 5 rooms, to the kitchen sink coming away from the wall and rotting ...
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What agent could do to change your mind?
They could actually care! Or alternatively take action to correct the mess!
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

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Awards won by Frank Innes, Loughborough LE11 5BJ



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