50% sales valuation accuracy
50% sales fee satisfaction
Sep 18,2014
Sep 18,2014
4
people found
this helpful
this helpful
I had a terrible experience with Haart. They were unprofessional, unhelpful and lacked integrity.
Some highlights included:
Twice an estate agent called Caspar left our back door unlocked having showed people around. The second time was after we'd already told him how important it was for him to lock the back door having been previously burgled.
Another time I was in the house and upstairs in one of the bedrooms. An estate let himself in (without knocking) and used our bathroom (without even asking me if this was okay!)
They also lacked integrity and positively encouraged us to accept another (higher) offer when we'd already accepted one. Obviously just thinking of their commission.
In the end, Haart did nothing to progress the sale or chain. Instead it was the property owners in the chain who had to liaise with each other to progress the sale. It must have been the easiest commission Haart ever made because they did absolutely nothing.
I wouldn't recommend them to anyone.
Some highlights included:
Twice an estate agent called Caspar left our back door unlocked having showed people around. The second time was after we'd already told him how important it was for him to lock the back door having been previously burgled.
Another time I was in the house and upstairs in one of the bedrooms. An estate let himself in (without knocking) and used our bathroom (without even asking me if this was okay!)
They also lacked integrity and positively encouraged us to accept another (higher) offer when we'd already accepted one. Obviously just thinking of their commission.
In the end, Haart did nothing to progress the sale or chain. Instead it was the property owners in the chain who had to liaise with each other to progress the sale. It must have been the easiest commission Haart ever made because they did absolutely nothing.
I wouldn't recommend them to anyone.
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Latest Reviews
15th Jan 2014
reviewed by 'Trusty'
15th Jan 2014
reviewed by 'Gaudygaudi'
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 50% | 50% | £0 | £0 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 0 | 0 | 0 | 0 | 3 | 1 | 0 | 0 | 0 | 0 |
Areas covered
- SW20
- KT3
- SM4
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Latest Properties
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Jun 24,2016
Jun 24,2016
1
people found
this helpful
this helpful
Although I dealt mainly with the manager, James Collins, all the staff were helpful. The photographs and information sheet were produced quickly and all other matters were dealt with efficiently. This was especially important, as after I had accepted the buyer's offer, the buyer wished ...
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Comment on agent fees
I agreed a sliding scale depending on the sale price achieved: - over ‚£1.25M : 1.25% - less than ‚£1.25M : 1% I accepted an offer of ‚£1.2M, so the fees charged were 1% which is in lline with the going rate for higher valued properties.
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Jun 24, 2016
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(1)
Hi Paul,
Thanks for your review, we're very happy you received a helpful and informed service throughout with our Raynes Park branch, we will pass this feedback on.
Regards,
Ross ...
Sep 18,2014
Sep 18,2014
4
people found
this helpful
this helpful
I had a terrible experience with Haart. They were unprofessional, unhelpful and lacked integrity.
Some highlights included:
Twice an estate agent called Caspar left our back door unlocked having showed people around. The second time was after we'd already told him how important it was ...
read full review
read full review
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Sep 24, 2014
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(1)
Hello,
We are so sorry to hear about your experience with us and the issues you faced. Please note that the staff member you refer to, Caspar, is no longer working with us as left the branch last year.
If there's anything more we can do to help please don't hesitate to contact us at [email protected].
Many thanks,
Melanie Smith, Customer Relations Manager. ...
Jan 15,2014
Jan 15,2014
0
people found
this helpful
this helpful
From our initial meeting with Mrs. King she was open and communicative, explaining what would happen throughout the process of selling the property. Even though we live a distance away she has telephoned, e-mailed and written to us to make sure that we knew exactly ...
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Jan 15,2014
Jan 15,2014
0
people found
this helpful
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James was the perfect estate agent, giving us sound advice, clear and realistic deadlines. He was always available and quick to sort out issues. An asset to your company. Thanks!...
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
No procedure available.
We are so sorry to hear about your experience with us and the issues you faced. Please note that the staff member you refer to, Caspar, is no longer working with us as left the branch last year.
If there's anything more we can do to help please don't hesitate to contact us at [email protected].
Many thanks,
Melanie Smith, Customer Relations Manager.