0% lettings valuation accuracy
33% lettings fee satisfaction
Sep 18,2014
Sep 18,2014
4
people found
this helpful
this helpful
Let me start by saying that Bridgfords eradicated all of the joy that should have surrounded my first house-buying experience.
I bought my house under the pretences that it would be ready to be moved into and sales would be finalised within two months of the offer being made. I was promised this by the agent, George, so was happy to go through with the offer. Note: the house way uninhabited and I was making a cash buy. I finally moved in three months down the line, after having spent 5 weeks being 'homeless' and sleeping on people's couches, staying in a B&B, and travelling back to my parents' every weekend. The sale was drawn out because Bridgfords failed to list their property correctly. God knows how, but they didn't realise that it was a lease hold property. So three weeks into the process, my solicitors discovered this, which added another couple of weeks onto the process. Attention to detail, eh?
My biggest complaint with Bridgfords is their lack of professionalism. Nobody who calls themselves a professional should fail to return a phone call after three days. If you want a game of cat and mouse, then Bridgfords are DEFINITELY the estate agents of choice. If you want to be lied to and be promised a return phone call (only to find out in 4 hours' time that they're in a meeting/out with a client), then you'll be well-pleased by their service. I found George to have an extremely patronising manner when speaking to me. As a young female and a first-time buyer, I did not feel comfortable with being undermined and called 'sweetheart' and 'darling' by George, every time I called up to chase on the progress. I knew full well that I wasn't being taken seriously, which is even harder to stomach when you know they're making money off your buy.
At one point, the manager (Richard) agreed to oversee the sale instead of George, because he was that unhappy with how George was avoiding our calls and not answering our questions. To be fair to Richard, he did help out a lot more than George did, but still managed to sneak away on holiday when he promised to return our call 'the next day'. It did actually amaze me how long the poor staff are 'in meetings', too.
The saving grace of the company's reputation was Gemma. I'm not sure what position she holds there, but she was the only one who genuinely apologised for the service I was receiving. She left notes, messages and voicemails for her colleagues and tried her best to help me out.
On the whole, the management and senior staff are unable to take blame for their errors and constantly took to the defence/blame game of other parties when anything messed up (which was way too frequent). They genuinely do not seem to care about their clients, either. I've been in my house over a month now and haven't had a single question as to how the house is/how I'm doing, and the bloody For Sale sign is still attached to my fence. As soon as everything was over, I didn't hear a word from anyone as they viewed me as a nuisance, for being pissed off with their cock-ups. What a horrid person I am.
So, if you want some golden advice, then avoid Bridgfords at all costs. They will make your life HELL and ruin a time which should be enjoyable and exciting. They have incompetent staff and feed their clients lies after lies, to simply buy themselves time. All they care about at the end of the day is where their next bit of income is coming from. The best thing about FINALLY being in my house is that I never have to speak to them for as long as I live. Good riddance.
I bought my house under the pretences that it would be ready to be moved into and sales would be finalised within two months of the offer being made. I was promised this by the agent, George, so was happy to go through with the offer. Note: the house way uninhabited and I was making a cash buy. I finally moved in three months down the line, after having spent 5 weeks being 'homeless' and sleeping on people's couches, staying in a B&B, and travelling back to my parents' every weekend. The sale was drawn out because Bridgfords failed to list their property correctly. God knows how, but they didn't realise that it was a lease hold property. So three weeks into the process, my solicitors discovered this, which added another couple of weeks onto the process. Attention to detail, eh?
My biggest complaint with Bridgfords is their lack of professionalism. Nobody who calls themselves a professional should fail to return a phone call after three days. If you want a game of cat and mouse, then Bridgfords are DEFINITELY the estate agents of choice. If you want to be lied to and be promised a return phone call (only to find out in 4 hours' time that they're in a meeting/out with a client), then you'll be well-pleased by their service. I found George to have an extremely patronising manner when speaking to me. As a young female and a first-time buyer, I did not feel comfortable with being undermined and called 'sweetheart' and 'darling' by George, every time I called up to chase on the progress. I knew full well that I wasn't being taken seriously, which is even harder to stomach when you know they're making money off your buy.
At one point, the manager (Richard) agreed to oversee the sale instead of George, because he was that unhappy with how George was avoiding our calls and not answering our questions. To be fair to Richard, he did help out a lot more than George did, but still managed to sneak away on holiday when he promised to return our call 'the next day'. It did actually amaze me how long the poor staff are 'in meetings', too.
The saving grace of the company's reputation was Gemma. I'm not sure what position she holds there, but she was the only one who genuinely apologised for the service I was receiving. She left notes, messages and voicemails for her colleagues and tried her best to help me out.
On the whole, the management and senior staff are unable to take blame for their errors and constantly took to the defence/blame game of other parties when anything messed up (which was way too frequent). They genuinely do not seem to care about their clients, either. I've been in my house over a month now and haven't had a single question as to how the house is/how I'm doing, and the bloody For Sale sign is still attached to my fence. As soon as everything was over, I didn't hear a word from anyone as they viewed me as a nuisance, for being pissed off with their cock-ups. What a horrid person I am.
So, if you want some golden advice, then avoid Bridgfords at all costs. They will make your life HELL and ruin a time which should be enjoyable and exciting. They have incompetent staff and feed their clients lies after lies, to simply buy themselves time. All they care about at the end of the day is where their next bit of income is coming from. The best thing about FINALLY being in my house is that I never have to speak to them for as long as I live. Good riddance.
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31st Oct 2022
reviewed by 'V Sharma'
Opening Hours
Address
Bridgfords
26 Manchester Road
Denton,Manchester
Greater Manchester
M34 3LE
0161 956 2201
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Lettings | 0% | 33% | £0 | £0 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 0 | 1 | 1 | 0 | 3 | 2 | 1 | 1 | 2 | 3 |
Areas covered
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Aug 01,2023
Aug 01,2023
0
people found
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Can’t thank Charles Steph and Megan enough thank you so much for all your help and how easy you made the move for me always there if I needed anything and nice and friendly
Thank you so much danny...
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Feb 02,2023
Feb 02,2023
1
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Absolutely terrible couldn't feed pigs on a pig farm !!!
STAY away from this Company!!! Do not even think about letting them near your property be safe and look elsewhere !!!!...
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Jan 28,2023
Jan 28,2023
0
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I recently bought my first home and couldn't have done it without the help of Chloe, Ryan and Gemma. They offered their support from start to finish and always explained what was happening. They were always there to talk and would reply to emails quickly. ...
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Oct 31,2022
Oct 31,2022
0
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Chloe, Adam and Ryan helped with the sale of my mother’s buy-to-let property and it was all done in less than three months. They were superb. The property didn’t need to go to market as the estate agency had contacts with prospective buyers ...
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Dec 09,2021
Dec 09,2021
0
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Gemma was absolutely fantastic and supported me all the way throughout purchasing my first property! She could see how clueless I was at the start and explained the entire process to me. She was available for any questions or concerns I had during the process ...
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Dec 03,2021
Dec 03,2021
0
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I cannot recommend Gemma Lord, Bridgfords Denton Mortgage Broker enough!!!
Gemma was recommended to me by my daughter who was a first time buyer and turned out to be an absolute godsend, her efficiency, saved the day on numerous occasions throughout the process and I ...
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Jun 28,2021
Jun 28,2021
0
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So a friend of mine mentioned Ryan the Branch Manager at Bridgfords who had helped him in a previous sale and highly recommended him to us. Ryan rang me explaining how it works and and then came around for an informal chat. He put no ...
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Jan 24,2020
Jan 24,2020
0
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this helpful
My house was on the market for under a year and failed to sell with 3 other agents. I signed up with Ryan, the branch manager, of Bridgfords and sold within a few weeks! They were open, honest and very professional. I mainly dealt with Stacey ...
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Dec 07,2018
Dec 07,2018
0
people found
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Both Kate and Mark were fantastic when needed.
Pity the buyers solicitors in the chain were not as pro-active.
Thanks Kate for keeping on top of the proceedings and making sure we were up to date....
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Comment on agent fees
Being honest, bit expensive but we knew the score.
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Jun 10,2017
Jun 10,2017
10
people found
this helpful
this helpful
Saw a house marketed by them and made an offer. The agent called back and told us the competitor's offer (not sure why they were allowed to do so) and asked us to offer higher. We did and offer was accepted with a promise that ...
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Sep 18,2014
Sep 18,2014
4
people found
this helpful
this helpful
Let me start by saying that Bridgfords eradicated all of the joy that should have surrounded my first house-buying experience.
I bought my house under the pretences that it would be ready to be moved into and sales would be finalised within two months of ...
read full review
read full review
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Jun 22,2014
Jun 22,2014
4
people found
this helpful
this helpful
After Arranging a viewing at a prospective property, the Agent "Stef" has managed to attempt to call while am driving to view the property twice. no problem you would think simple mistake, No.
After the first time and waiting for close to 20 minutes for the ...
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What agent could do to change your mind?
turn up and not harangue me over the phoneAttached Filesnbsp;
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Jan 15,2013
Jan 15,2013
6
people found
this helpful
this helpful
I have to say I would never use or recommend this company or their parent company, Countrywide, again!
Not only have we had a house sale fall through, admittedly this was not entirely their fault, the 2nd sale has proved to be nothing more than ...
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Oct 19,2012
Oct 19,2012
7
people found
this helpful
this helpful
We had arranged appointments to view 2 properties with a member of staff. We waited for over 1/2 hour & the estate agent didn't bother to turn up. She had our mobile number so she could have rung us. I phoned the office later & was told they would ...
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What agent could do to change your mind?
The agent could have at the very least apologised & made up a good lie for the no show instead of being rude to me.Attached Filesnbsp;
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