0% sales valuation accuracy
29% sales fee satisfaction
75% lettings valuation accuracy
45% lettings fee satisfaction
Sep 17,2014
Sep 17,2014
8
people found
this helpful
this helpful
From the moment we paid the deposit, things changed. They never came back with answers for any of my questions, repairs were never rectified. I had to chase them up for every little thing. They said they would hire a cleaner for the communal areas - in 6 months this never happened although I complained. We handed our notice in as soon as we could. Charlotte was the main contact - although I must have spoke to 4/5 different staff - all who never kept their word and got back to me (The turnover of staff is immense).
It took us over 2 months to get our deposit back after their final inspection (they couldn't get hold of the landlord for his approval apparently) and 3 months to get an overpayment I had made. I had to endlessly send emails that weren't replied to, messages on their voicemail that were never returned and eventually a formal complaint.
A total nightmare from start to finish!
It took us over 2 months to get our deposit back after their final inspection (they couldn't get hold of the landlord for his approval apparently) and 3 months to get an overpayment I had made. I had to endlessly send emails that weren't replied to, messages on their voicemail that were never returned and eventually a formal complaint.
A total nightmare from start to finish!
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Latest Reviews
22nd Mar 2024
reviewed by 'Gemma'
16th Jan 2024
reviewed by 'Gemma'
23rd Aug 2022
reviewed by 'Landlord'
24th Jan 2022
reviewed by 'Anonymous'
11th Jun 2021
reviewed by 'Nick'
27th Apr 2021
reviewed by 'Ian'
Opening Hours
Address
Lobster Lettings
Atlas House, Suites 7 & 8 Caxton Close
Wigan
Greater Manchester
WN3 6XU
0845 257 0058
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 0% | 29% | £0 | £0 |
| Lettings | 75% | 45% | £360 | £900 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 1 | 2 | 11 | 17 | 0 | 0 | 0 | 0 | 0 | 2 |
Areas covered
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Jan 16,2024
Jan 16,2024
2
people found
this helpful
this helpful
Nothing positive to say about this estate agents. They're all very rude on the phone, literally have to hound them for weeks/months/years to get jobs done, need an nvq in customer service !!!...
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Aug 23,2022
Aug 23,2022
3
people found
this helpful
this helpful
Keep well away from this company. They say they help and support but in fact do nether! No help what so ever. They Just take your money and do nothing else. I’ve been waiting several weeks now for proof of letters they claimed were ...
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Jan 24,2022
Jan 24,2022
3
people found
this helpful
this helpful
Absolute joke! Was a good tenant for 2 years until served a section 21 and kicked out so they could re-let the property for more. Now I’m fighting for the return of my deposit because they believe I owe them rent when I don’t. Avoid ...
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Apr 05, 2022
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You talk complete nonsense Karen. I would understand if my review was the only bad review, however there are so many people complaining about you that you can’t single me out. Pubic hairs and grime? Are you having a laugh? Where’s the proof? You couldn’t even provide me with a proper inventory upon leaving the property, only a picture of the keys and asked for my signature (which I didn’t sign so did not agree to it). I’ve reported you to the PRS, so it’s in their hands now. I hope y ...
Jun 11,2021
Jun 11,2021
0
people found
this helpful
this helpful
Was going into the unknown having never rented before and was looking for properties in the Wigan area away from my current location I contacted many letting/estate agents and was let down by many informing me the houses/flats were not available but still ...
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Jun 11, 2021
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(1)
Hi Nick, that is such a lovely review!! Thank you very much for taking the time to write such positive words about your experience with us - we really appreciate it.
Hope you are very happy in your new home :-)
Best Wishes
Karen & the team at Lobster Lettings ...
Apr 27,2021
Apr 27,2021
0
people found
this helpful
this helpful
I've never rented before and have health problems but Karen was brilliant and help me every step of the way to move in to my new home.
Would highly recommend...
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Mar 07, 2022
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Nice to see you spend time on the nicer/fancier parts of town as opposed to the rest of us commoners... ...
Oct 26,2020
Oct 26,2020
0
people found
this helpful
this helpful
I am guarantor to a family member who needed to move quickly. Karen understood the situation and worked nights and the weekend including her son's birthday to make it happen. I can't speak highly enough of her....
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Sep 03,2020
Sep 03,2020
4
people found
this helpful
this helpful
The worst renting company I have ever dealt with. Disgusting attitude from the owner Karen, and when coming to leave lied and swindled there way into receiving all the bond. WARNING STAY AWAY....
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Jul 06,2020
Jul 06,2020
0
people found
this helpful
this helpful
Absolutely one of the best letting agents I have delt with after having previous problems with another estate agents Karen was so Efficient and got everything done for me during the covid 19 Pandemic Karen was friendly And went above and beyond for us Ready for ...
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Jul 06, 2020
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Hi Katrina, thank you so much for your very kind comments and taking the time to put a review on here for us. We really appreciate it and are delighted you love your new home. It was a pleasure to be able to help you with your move ...
Jun 11,2020
Jun 11,2020
0
people found
this helpful
this helpful
Such a polite, quick moving estate agents. They helped me get myself in a home with my daughter ASAP. Karen O’Connor was very professional and polite, she understood my needs and guided me through it all.
I highly recommend the service.
Thank you so ...
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Jul 06, 2020
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(1)
Hi Jessica, thank you so very much for your very kind comments and taking the time to put a review on here for us. We really appreciate it. Hope you have settled in to your lovely new home! ...
May 28,2020
May 28,2020
0
people found
this helpful
this helpful
Absolutely delighted with the exemplary service I received from Lobster Lettings. The attention and service I received was second-to-none....including receiving prompt attention in all my correspondence, even all day Saturday and Sunday, and in the evenings. Nothing was too much trouble for them.
I ...
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Jul 06, 2020
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(1)
hi Stephen, thank you for your very kind comments and taking the time to put a review on here for us. We really appreciate it. It was a pleasure to be able to help you with your move and are pleased we were able to make it smooth and hassle free ...
May 10,2020
May 10,2020
0
people found
this helpful
this helpful
Helped us a lot throughout the COVID-19 didn’t expect to move In so fast really happy with the home. Gemma and Karen really have made us feel welcome to the company helped with as many enquiries as possible even throughout bught time. The responses ...
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Jul 06, 2020
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hi Megan, thanks for your very kind comments and for taking the time to put a review on here for us. We really appreciate it. It was a pleasure to be able to help you with your move and hope you are all settled in ...
May 07,2020
May 07,2020
1
people found
this helpful
this helpful
Helped us rent a house even through the covid-19 crisis. Dealt with Karen and Gemma and had Good communication throughout the application process. 5 stars. Thanks...
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Jul 06, 2020
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(1)
thank you for your very kind review, Daniel. It was a pleasure to help with your move and we really appreciate you taking the time to give this lovely feedback. ...
Aug 20,2019
Aug 20,2019
4
people found
this helpful
this helpful
Absolute scam artists. This is a joke of a company. I have rented a property that I paid 6 months rent upfront for. I was assured that all work had been completed prior to my move in date. Needless to say this hadn't happened. The battle ...
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May 30,2019
May 30,2019
3
people found
this helpful
this helpful
Went to view a property in Platt Bridge at 3.15pm yesterday. 3.25, no sign of anyone. Sent text asking if they were on their way, no rely. Rang office, put on hold for 5 minutes. They said the person wasn't answering the phone. Meanwhile the tenant came ...
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Comment on agent fees
No comment. Not worth another comment!
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Jun 26, 2019
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(3)
I am sorry to hear of your experience. Regrettably the property was let the day before your viewing.
The viewing was cancelled with notice sent to you at 9.32am that morning to the number given to us by yourself ending 618. The only other time we would not turn up to a pre-booked viewing would be because the viewer has failed to confirm the appointment when we call an hour before. We notify that if they do not confirm the appointment, we do not attend, due to so many "no shows".
The on ...
May 29,2019
May 29,2019
1
people found
this helpful
this helpful
Well done to all the girls at lobster lettings they all worked really well to sort me and my girls out in a property ð thank you so much really appreciated all your help...
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Comment on agent fees
Really good
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Sep 06,2018
Sep 06,2018
5
people found
this helpful
this helpful
An awful money-grabbing company. They took over our tenancy without even a phone call or courtesy letter. The first thing they did was send an email claiming our rent was late, when it wasn't. We had no communication with them when there was problems with ...
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Comment on agent fees
bad
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Jan 31,2018
Jan 31,2018
2
people found
this helpful
this helpful
Absolute cowboys I first encountered these people when they were showing a prospective tenant around The Old School Rooms were I live they were telling the person its unallocated parking park anywhere which is not correct only leaseholders can park not tenants and everyone has ...
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Comment on agent fees
n/a
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Feb 22, 2018
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(2)
Dear John4
We are disappointed to read your review. Having managed this property for 9 years, we have never advertised it with parking. On the contrary, 2 of our own members of staff have been given parking tickets because the viewings appointments have over-run the allocated parking time they have paid for on the road. They would not park on the road if they believed the property to have parking with it.
For peace of mind, I have attached 2 adverts for you to verify what I am saying ...
Jul 31,2017
Jul 31,2017
4
people found
this helpful
this helpful
The people that work in the Wigan office are not helpful one bit I have needed work doing in the property I rent for 3 years and the answers I got was the landlord won't give permission another said the landlord said he won't have any ...
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Comment on agent fees
Bad
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Jun 19, 2018
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They still don't do repairs. What is it you're a middle man for exactly because it is not the middle man for repairs is it? What a stupid answer. If you claim to be a middle man then get repairs sorted out, stop making excuses that mean nothing and do not absolve you of duties to your tenants. ...
May 01,2017
May 01,2017
4
people found
this helpful
this helpful
As an unfortunate landlord who signed up with lobster I can honestly say I have never come across I more self-satisfied t+c's related company ever.
The description of the service on the website bears no resemblance to what is offered to landlords or tenants.
...
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Comment on agent fees
You pay 10 per cent per month for literally nothing. The website falsely advertises rent will be paid on time. In fact this is not the case. I am due rent from a property yesterday (last day of the month) but if I am lucky I may get it Tuesday. In my opinion an awful company, low on ethics and manners. I would advise any landlord, or tenant (after reading recent reviews) to seek an alternative
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May 03, 2017
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We are extremely disappointed to read your review Mr L. It appears you have misunderstood your rent due date. It is not due on the last day of the month as you have stated, it is due on 31st of the month. As April had no 31st (30 days in April), the tenants bank will always release payment on the next working day. Due to the bank holiday this was Tuesday 2nd May. As always, you were paid your rent on the same day Lobster Lettings received it, as per our agreement.
With regards to the term ...
Feb 27,2017
Feb 27,2017
6
people found
this helpful
this helpful
A truly awful company. I would recommend to avoid if at all possible. Found them unhelpful when it came to payment - would only accept the holding fee and security deposit via bank transfer if they could charge the tenant a fee. They also missed ...
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Feb 20,2017
Feb 20,2017
4
people found
this helpful
this helpful
Absolutely disgraceful company. Will be reporting to trading standards and all governing bodies. Dodgy company avoid at all risk. From a compliance perspective horrendous! No documentation at all. Representatives are useless and the office is a disgrace. No wonder things go missing. I don't know ...
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Comment on agent fees
Horrendous.
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Aug 17, 2018
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(3)
Yes! I've gone to the trouble to come on your reviews and make things up! I have nothing better to do with my time! Pathetic!! How you sleep at night is beyond me, scaving lying scum bags! Karma is a bitch Karen!!!! ...
Feb 05,2017
Feb 05,2017
4
people found
this helpful
this helpful
Absolutely discusting company. Wouldn't advise going to them. Been living in the property for over 4 years. Never missed a payment and one day late on rent and slapped with a £30 charge. Things wrong with the property. Boiler broke took 6 months to repair. I mean no ...
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Comment on agent fees
Fort what you get it is a scandal, don't expect to get your money back at the end they will come up with an excuse.
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May 03, 2017
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(1)
Regrettably you have not provided enough information for us to be able to establish who you are in order to provide an appropriate response (or to verify if this is a legitimate customer or simply a false review). Either way, we are particularly keen to investigate the slanderous comments you have made about an alleged law suit where it was decided the company can not handle client money?? This is not true, although we are keen to understand where this false information has come from? Please ca ...
Nov 17,2016
Nov 17,2016
5
people found
this helpful
this helpful
Absoloutley discusting appauling company, moved into a house that was discutingly dirty and needed a hell of a lot of work doing to it so they offered us first month free to clean ourselves, we then went on to pay 6 month rent up front and ...
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Comment on agent fees
Discusting!!
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May 20, 2017
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Yes as we where promised a months free rent at the begining because of the discusging state it was in when we got the keys even tho we where told it was going to be cleaned, then made out to be liars but it is you that lied and completely took the piss out of us!! We spent well over 2 grand doing that property up and also lost probably another 3 grand in the belogings that got thrown away so all in all it was us that are at a loss! Your an appauling company and no amount of yout bull shit will s ...
Aug 03,2016
Aug 03,2016
2
people found
this helpful
this helpful
If I could give less than one star I would.
To put it simply this letting agent should be avoided at all costs.
A bunch of unprofessional crooks to be honest and if I could use one word to describe their service it is sh*...
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What agent could do to change your mind?
Rip off. They stole our deposit. Probably went on holiday with it, wouldn't surprise me.Attached Filesnbsp;
Comment on agent fees
Rip off. They stole our deposit. Probably went on holiday with it, wouldn't surprise me.
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May 03, 2017
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Unfortunately, you have not given enough detail for us to respond accurately, so we can only assume this is a false review. ...
Jul 23,2016
Jul 23,2016
1
people found
this helpful
this helpful
Great company, good stuff! Very professional, went over everything with me very precisely and answered all the questions I had, even gave me a free smoke alarm! Very fast and reliable, happy with my new home :}
Only fault being they didn't get rid of the ...
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Comment on agent fees
The prices are expensive but you get what you pay for in my opinion! And you get the deposit back if youre a good tenant so I dont see the big deal :P
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Jul 08,2016
Jul 08,2016
1
people found
this helpful
this helpful
fantastic company to use very good service. professional fast and efficient. we viewed a property on Monday and then we decided this would be our new home we needed to leave our current place by Thursday. lobster assured us we could move in Thursday and ...
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Comment on agent fees
very fare fee's not expensive and all fee's are explained on a regular basis
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Jun 15,2016
Jun 15,2016
2
people found
this helpful
this helpful
The most unprofessional company out there constantly lie about things fail to turn up to appointments for jobs to be fixed don't give notice and just let themselves into your property as they keep a key. Daughter had health problemservices due to mould in the ...
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Comment on agent fees
Bad
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Jun 13,2016
Jun 13,2016
5
people found
this helpful
this helpful
Absolute appalling company, give misleading information to make you pay over the odds deposits, then refuse to refund money, make you pay deposit upfront with referencing fees, cause alot of stress and upset. When making a complaint they failed to respond on the deadline that ...
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Comment on agent fees
Very bad, appalling.
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Jun 17, 2016
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(1)
I can only assume that this comment is from Lee who took Blackbrook, or your mum who dealt with most of your correspondence. because your the 1st and only complaint we've had for 6 months, it's interesting that you have chosen to remain anonymous. I conducted the viewing Lee and if the details you gave on application had been true there would have been no problem, after discovering your true rental history we tried every alternative to accommodate you, to no avail. It's sad that you now feel com ...
Feb 03,2016
Feb 03,2016
2
people found
this helpful
this helpful
Lobster lettings are there simply to parasitically drain money from both landlord and tenant,they never answer e mails unless it is for money owed etc they say they have done electrical checks and charge the landlord when in reality they have done nothing of ...
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What agent could do to change your mind?
The fees are a total rip off 230 quid then a months rent and a bond of a months rent!Attached Filesnbsp;
Comment on agent fees
The fees are a total rip off 230 quid then a months rent and a bond of a months rent!
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May 03, 2017
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We are disappointed to read your review Wayne. The £230 fees you refer to were administration fees for yourself & your guarantor (which including VAT are rather low for the industry). Your frustration is borne out of the fact that you attempted to leave the property early despite still being in tenancy, without compensating your landlord as per the terms of your tenancy agreement. We regrettably had to contact your guarantor to resolve the matter & your response was to verbally abuse & swear ...
Aug 05,2015
Aug 05,2015
3
people found
this helpful
this helpful
A company that insists on taking a deposit before moving in rang alarm bells from the start. Their unprofessional manner made me question their legitimacy as a company. Numerous occasions we spoke to them, asking for confirmations via email which never came, never returned calls ...
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Jun 11, 2016
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Typical of lobster lettings trying to put the blame on everyone else ...
No fees information available
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