Sep 17,2014
Sep 17,2014
1
people found
this helpful
this helpful
An unprofessional 'service' from start to end, once i'd made the mistake of signing a contract. Avoid.
They phoned me a day before I was due to move in to say that the property was dirty and would I like them to clean it (?!) I asked them to do so and they attempted to charge me. On arrival the 'cleaning' appeared to have been just vacuuming, for example, there was thick grease on the kitchen cabinets, and ladybird and moth infestation in the curtains in the lounge. There were also large pieces of furniture left in what was I was told was to be an unfurnished property. When I questioned this the agent said "what do you want me to do about it?", which kind of summed up their whole attitude. They were meant to be managing the property but when I reported that things needed maintenance in the property it took weeks to get things fixed and no communication or updates were given by them during this time, and they claimed that they never received messages left on their answer-phone. For example, I was left for over 2 weeks without heating or hot water, with no compensation. Other things they refused for fix, for example, the cooker dial was broken off so you were unable to tell the temperature, gaps in the patio door seal where rainwater entered the property resulting in damp were not fixed.
They sent contractors to visit without prior notice and did not give 24 hours notice for people visiting the property, which continued even after I complained. To be clear, I had no problem with people coming to the property with prior arrangement. The one time they did send a text and I did wait in for the 'property inspection', noone turned up.
On leaving the property there were several hidden fees, for releasing a reference, unreasonable fees for a half hour check out, and extra cleaning costs.
I have experience of several property agencies as I have had to move house for work as a medical professional and I was shocked by this agency and their unprofessional poor service which caused unnecessary stress.
They phoned me a day before I was due to move in to say that the property was dirty and would I like them to clean it (?!) I asked them to do so and they attempted to charge me. On arrival the 'cleaning' appeared to have been just vacuuming, for example, there was thick grease on the kitchen cabinets, and ladybird and moth infestation in the curtains in the lounge. There were also large pieces of furniture left in what was I was told was to be an unfurnished property. When I questioned this the agent said "what do you want me to do about it?", which kind of summed up their whole attitude. They were meant to be managing the property but when I reported that things needed maintenance in the property it took weeks to get things fixed and no communication or updates were given by them during this time, and they claimed that they never received messages left on their answer-phone. For example, I was left for over 2 weeks without heating or hot water, with no compensation. Other things they refused for fix, for example, the cooker dial was broken off so you were unable to tell the temperature, gaps in the patio door seal where rainwater entered the property resulting in damp were not fixed.
They sent contractors to visit without prior notice and did not give 24 hours notice for people visiting the property, which continued even after I complained. To be clear, I had no problem with people coming to the property with prior arrangement. The one time they did send a text and I did wait in for the 'property inspection', noone turned up.
On leaving the property there were several hidden fees, for releasing a reference, unreasonable fees for a half hour check out, and extra cleaning costs.
I have experience of several property agencies as I have had to move house for work as a medical professional and I was shocked by this agency and their unprofessional poor service which caused unnecessary stress.
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27th Feb 2014
reviewed by 'Karen'
Opening Hours
Address
Chappell & Matthews
66 Victoria Road
Ferndown,Bournemouth
Dorset
BH22 9JA
01202 876565
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Feb 27,2014
Feb 27,2014
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I registered with pretty much all agents in Bath, and only Chappell and Matthews called me regulary to update me on what was coming available. They listened to my requirements and also gave me so much information on Bath, that no other agent offered. i ...
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