0% lettings valuation accuracy
33% lettings fee satisfaction
Sep 17,2014
Sep 17,2014
3
people found
this helpful
this helpful
The sort of estate agent who gives others a bad name.
While arranging the moving in, they routinely got details wrong on forms, were slow to respond, disorganised, had incorrect details about the property and kept changing their minds on how the deposit would be paid. Aside from being inept and lazy, the staff were obviously not trained enough, and management was apathetic and indolent, seeing their customers as an inconvenience.
While moving out, they were "too busy" to get the deposit returned to me for a week after the landlord had authorised its return. On calling up on a Saturday to arrange it, I was told the person who makes bank transfers (I guess they can't trust most of their staff with this) doesn't work weekends, but would do it on Monday. On Monday, nothing happened, so I called on Tuesday. I had to find the person's contact details and cajole them myself to release the deposit. Totally unprofessional and unacceptable.
I would actively dissuade anyone from using this company.
While arranging the moving in, they routinely got details wrong on forms, were slow to respond, disorganised, had incorrect details about the property and kept changing their minds on how the deposit would be paid. Aside from being inept and lazy, the staff were obviously not trained enough, and management was apathetic and indolent, seeing their customers as an inconvenience.
While moving out, they were "too busy" to get the deposit returned to me for a week after the landlord had authorised its return. On calling up on a Saturday to arrange it, I was told the person who makes bank transfers (I guess they can't trust most of their staff with this) doesn't work weekends, but would do it on Monday. On Monday, nothing happened, so I called on Tuesday. I had to find the person's contact details and cajole them myself to release the deposit. Totally unprofessional and unacceptable.
I would actively dissuade anyone from using this company.
Comment on agent fees
The fees were high compared to the competition, but the agent's performance was among the worst.
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Latest Reviews
15th Jan 2024
reviewed by 'Aurora'
15th Mar 2023
reviewed by 'Catherine'
16th Feb 2023
reviewed by 'Joe'
4th Sep 2020
reviewed by 'S'
21st Jun 2019
reviewed by 'Katia'
23rd Feb 2019
reviewed by 'Fabi'
Opening Hours
Address
Felicity J Lord
313 Upper Street
London
Greater London
N1 2XQ
020 7288 1681
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Lettings | 0% | 33% | £2,250 | £2,700 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 0 | 2 | 0 | 5 | 2 | 0 | 4 | 1 | 1 | 3 |
Areas covered
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Latest Properties
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Jan 15,2024
Jan 15,2024
0
people found
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If you are looking to use Felicity J Lord as either a tenant or landlord, I implore you to read this beforehand. I have been renting in London for almost 20 years with and I have NEVER been subjected to the level of incompetence and unprofessionalism ...
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Mar 15,2023
Mar 15,2023
0
people found
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I was booked to see a property with these cowboys later this week but walked past it & noticed it was sold. Having enquired on the status I was told it was under offer … not what the agent Alberto told me & given it is under offer ...
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Feb 16,2023
Feb 16,2023
1
people found
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this helpful
Absolute scum of a company. The sales team are always available but if you have any issues, their incompetent property "management" team are beyond a joke. Pathetic excuses every time, no feedback, IQ's of a donut, never use them if you actually want a semblance ...
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Sep 04,2020
Sep 04,2020
0
people found
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Rats in the Boat. Worst of the lot. When the covid crisis struck, they ran away with no communication or support of the landlords. I would rather no conduct any business with such a company that cannot support it's clients....
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Jun 21,2019
Jun 21,2019
0
people found
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Emrecan Selmooglu is a fantastic agent, very polite and friendly. He took on board all our needs and showed us the best property to fit them. He went above and beyond trying to accommodate also our time. Hugely recommend....
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Jun 21, 2019
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(1)
Hi Katia, Thank you for your kind words, happy to have been of service to such a wonderful family. I hope to hear from you again soon. All the best.
Regards
Emrecan. ...
Feb 23,2019
Feb 23,2019
0
people found
this helpful
this helpful
My experience has unfortunately been very poor. I just had a long number of problems that have been addressed very slowly.
I had rat feces in the kitchen from day one. It took them 2 months to come and clean. The second pair of keys didn't ...
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Oct 31,2018
Oct 31,2018
0
people found
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Roz was very helpful, kind, friendly and professional showing me the properties I wanted. Sending a reminder email and was there right at the appoints time. Great service...
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Feb 05,2018
Feb 05,2018
0
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Neil was great - always punctual, informed, and ready to accommodate our needs, especially with regards a late evening viewing. Very professional....
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Jan 29,2018
Jan 29,2018
0
people found
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Smooth easy purchase of a lock-up garage through Roz, backed up by Guy, thank you both for all of your help...
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Jan 24,2018
Jan 24,2018
0
people found
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We used Roz for the sale of our property having already established a great relationship with her during the purchase.
Roz is efficient, patient, but also no-nonsense when she needs to be.
I personally am put off by Estate Agents who give you the big ...
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Comment on agent fees
The fees were comparable with other agents in the area.
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Jan 16,2018
Jan 16,2018
0
people found
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We have been extremely happy with the service we have received from Felicity Lord Islington. We asked Guy to value our house a few years ago, and were very impressed by his understated professionalism and clear understandung of the market. Although we postponed selling, Guy ...
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Comment on agent fees
Good value for miney
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Nov 20,2017
Nov 20,2017
0
people found
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Speaking as a buyer (but also a potential future seller)Hard working, and very conscientious. Prepared to work out of hours - comes up with ideals and follows up. Excellent....
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No comment
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Jul 31,2017
Jul 31,2017
2
people found
this helpful
this helpful
As a landlord I have been my properties in Islington through another agent. Asked felicity Lord to let one of my property this time.
I wish I did not even contact them. Once the contract expires never will be dealing with them ever again.
Keeping ...
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Comment on agent fees
Branch manager helpful but nothing she can do.
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Oct 14,2015
Oct 14,2015
0
people found
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As a buyer I had no choice but they are not very good. I can't work out if they are vague and unhelpful deliberately in order to confuse and deceive people or whether it's just incompetence. They have a strange system where they insist on ...
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Nov 10, 2015
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(1)
Hi there
We are really sorry to hear about your experience and the service you received. Please could you email these details, along with your property address, to [email protected]. We take all feedback very seriously and would like to look into this further.
Many thanks
Melanie Smith Customer Relations Manager ...
May 13,2015
May 13,2015
2
people found
this helpful
this helpful
As a prospective buyer and seller it was good to discover just how badly Roz treats potential buyers - very clearly having a laugh at the potential buyer's expense with her emails. Only when I told her that she had lost the sale of property ...
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May 27, 2015
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(1)
Hi JR,
I'm so sorry to hear this. Please could you email [email protected] so we can investigate.
Many thanks,
Melanie Smith
Customer Relations Manager ...
Sep 17,2014
Sep 17,2014
3
people found
this helpful
this helpful
The sort of estate agent who gives others a bad name.
While arranging the moving in, they routinely got details wrong on forms, were slow to respond, disorganised, had incorrect details about the property and kept changing their minds on how the deposit would be ...
read full review
read full review
Comment on agent fees
The fees were high compared to the competition, but the agent's performance was among the worst.
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Sep 24, 2014
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(1)
Dear Anon,
We're really sorry to hear about this. Please can you email the details to [email protected] and we will look in to this for you.
Many thanks,
Melanie Smith, Customer Relations Manager ...
Dec 05,2013
Dec 05,2013
1
people found
this helpful
this helpful
Terrible service, we rent a property with them. Took us to view a furnished flat, never mentioned that the furniture did not belong to the landlord, after delivered the flat dirty and unfurnished. Sent a totally different furniture, that wasnt enough to furnish the flat ...
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What agent could do to change your mind?
Being professional and honest.Attached Filesnbsp;
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Sep 12,2012
Sep 12,2012
4
people found
this helpful
this helpful
I had a terrible experience from start to finish with F J Lord Islington while I was renting a property which they handled. First of all, when I was scheduled to do a check in (when moving in) - they turned up an hour late ...
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
No procedure available.
We're really sorry to hear about this. Please can you email the details to [email protected] and we will look in to this for you.
Many thanks,
Melanie Smith, Customer Relations Manager