Tenant Fees
Tenancy Information Fees for a standard Assured Shorthold Tenancy (AST):
Holding Deposit - Equivalent to a maximum of 1 week's rent.
Rent - Equivalent to a minimum of 1 month's rent.
Dilapidation Deposit - Equivalent to a maximum of 5 weeks' rent for tenancies with an annual rent under £50,000 or 6 weeks' rent for those £50,000 per year and over.
Permitted payments during an AST:
Rent - Regular payments of rent as specified within the tenancy agreement.
Changes to the Tenancy - £50 inc VAT, or reasonable costs incurred if higher.
Surrender of a tenancy - The related charges and losses incurred by the landlord to end the tenancy early and re-market the property, source and reference suitable tenants and progress an application through to a successful start of a new tenancy.
Payments of utilities, communication services, TV licence and council tax.
Late Payments of Rent - A default fee of 3% above the Bank of England base rate of the agreed monthly rent after 14 days in arrears.
Lost keys and/or security devices - All associated costs of the relevant contractor concerned.
Company Let (Non Housing Act Tenancy) Administration
Non-refundable holding deposit - £750 from which the administration and reference fees are taken
Fee - £360 inc VAT
Reference Fee - £120 inc VAT plus £120 inc VAT for a guarantor
Rent - Equivalent to a minimum of 1 months rent.
Dilapidation Deposit - Equivalent to 6 weeks rent.
Renewal fee - £180 inc VAT
Check Out Inspection: 1 bedroom property- £90 inc VAT 2 bedroom flat - £100 inc VAT 2 bedroom house - £120 inc VAT 3 bedroom property - £140 inc VAT 4 bedroom property - £170 inc VAT 5 bedroom property and over - £200 inc VAT (Furnished properties incur a surcharge of 15%)
Pet deed - £60 inc VAT plus additional deposit of £300 (up to 2 bedrooms), £600 (3 bedrooms) or £800 (4 bedrooms plus)
During a tenancy: Abortive Property Visit - £60 inc VAT
Changes to the Tenancy - £120 inc VAT
Early Surrender of Tenancy - the related charges and losses incurred by the landlord to re-market the property, source and reference suitable tenants and progress an application through to a successful start of a new tenancy.
Dishonoured Payments - £36 inc VAT.
Late Payments of Rent - £24 inc VAT per written reminder.
Possession Costs - Any legal fees associated with obtaining vacant possession of the rental property. Copies of previously supplied documents - £30 inc VAT per document
Tenant Protection:
Client Money Protection: Propertymark (formally known as ARLA) -
Redress scheme: The Property Ombudsman -
Last updated at 16/01/2020, 5:10 PM by Spencer Munson
I take customer service at my company extremely seriously and would like to know more about your complaints. I have looked on our database of ex tenants and cannot find an ex tenant starting with Mrs S, could you contact me to discuss further. Best regards Spencer Munson 020 8989 3331