100% sales valuation accuracy
86% sales fee satisfaction
80% lettings valuation accuracy
59% lettings fee satisfaction
Jun 22,2011
Jun 22,2011
3
people found
this helpful
this helpful
I have been extremely disappointed with the ¢â‚¬Ëœservice' I have received from Haslams over the past 18 months.
The crux of the problem, in my opinion, is that Haslams does not dedicate a ¢â‚¬ËœCRM' to each Landlord or property. This means that whenever there is an issue, you receive emails from 5-6 different personnel and are passed around the firm when you telephone with no-one willing to take ownership.
I have experienced times when Haslams has taken payments twice and only refunded the monies when I have pushed the point several times. Even then I did not receive an apology until I requested one! Due to the numerous mistakes in my remittance and the lack of back-up (it takes them months to provide evidence of a contractor's bill for example), I feel the need to go through all remittances I receive with a fine toothcomb.
The fact that Haslams subcontracts to a management team in Cyprus is impractical and unprofessional. I have called the telephone number at the bottom of an email from the management team before, only to be told they have never heard of my property, asked me why have I called this number, and then transferred me to a lady in Cyprus! I have also received emails from ¢â‚¬ËœLauristons' as presumably the Cyprus team works for more than one estate agency.
Due to all the issues that I have experienced, I have now requested that my tenant copies me in to all correspondence with Haslams. This is the only way I can ensure the tenant receives a response. Consequently, this is not what I would consider to be a managing agent service!
Service has greatly improved since I have been dealing directly with Michele who is very helpful, prompt and professional.
However if I was not living abroad, I would certainly have the luxury of time to look for, and appoint, a professional managing agent who understands the job in hand and the extent of the services they should provide.
The crux of the problem, in my opinion, is that Haslams does not dedicate a ¢â‚¬ËœCRM' to each Landlord or property. This means that whenever there is an issue, you receive emails from 5-6 different personnel and are passed around the firm when you telephone with no-one willing to take ownership.
I have experienced times when Haslams has taken payments twice and only refunded the monies when I have pushed the point several times. Even then I did not receive an apology until I requested one! Due to the numerous mistakes in my remittance and the lack of back-up (it takes them months to provide evidence of a contractor's bill for example), I feel the need to go through all remittances I receive with a fine toothcomb.
The fact that Haslams subcontracts to a management team in Cyprus is impractical and unprofessional. I have called the telephone number at the bottom of an email from the management team before, only to be told they have never heard of my property, asked me why have I called this number, and then transferred me to a lady in Cyprus! I have also received emails from ¢â‚¬ËœLauristons' as presumably the Cyprus team works for more than one estate agency.
Due to all the issues that I have experienced, I have now requested that my tenant copies me in to all correspondence with Haslams. This is the only way I can ensure the tenant receives a response. Consequently, this is not what I would consider to be a managing agent service!
Service has greatly improved since I have been dealing directly with Michele who is very helpful, prompt and professional.
However if I was not living abroad, I would certainly have the luxury of time to look for, and appoint, a professional managing agent who understands the job in hand and the extent of the services they should provide.
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Latest Reviews
16th Feb 2024
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28th Jan 2023
reviewed by 'R. Leathem'
23rd Feb 2022
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19th Nov 2021
reviewed by 'Sophie'
2nd Sep 2021
reviewed by 'Sean Gallagher'
4th May 2021
reviewed by 'rose'
Opening Hours
Address
Haslams Estate Agents Ltd
159 Friar Street
Reading
Berkshire
RG1 1HE
0118 9601000
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 100% | 86% | £280,000 | £780,000 |
| Lettings | 80% | 59% | £675 | £1,350 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 23 | 5 | 39 | 18 | 20 | 0 | 8 | 1 | 7 | 4 |
Areas covered
- RG1
- RG40
- RG2
- RG30
- Reading
- RG31
- RG5
- RG6
- RG7
- RG4
- RG8
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Rankings
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Latest Properties
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Feb 16,2024
Feb 16,2024
0
people found
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I would suggest not to deal with HASLAMS at all, they are the most unprofessional people, They dont care for anything, they will never communicate with tenants, even for one single problem to be resolved major or minor , it will take 3 weeks.
half of their ...
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Jan 28,2023
Jan 28,2023
0
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5 stars. Known them during my 40 years as a local solicitor. Currently: recommended by my commercial agents. They sold the property twice. 100% accurate valuation. Very prompt replies. Excellent communication. Continued help even after completion. Very impressed.
Thank you Chris Cullity and Fenella Hall....
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Feb 23,2022
Feb 23,2022
0
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First time with Haslams and absolutely perfect! Big big big heads up to Laura who is the most amazing and professional I have ever met in the real estate world. Michael is also the most helpful and will go above and beyond to help you ...
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“Haslams are the worst agency, the client management department bully, threaten and discriminate...”
Nov 19,2021
Nov 19,2021
0
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Haslams Reading are the worst agency, passive agresive bullies liars that make.me.waste so much money after I signed with them and drove me insane with stress. I will never sign with them again. I strongly recommend people to run away from them. They ...
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Sep 02,2021
Sep 02,2021
0
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Michael at HASLAM literally made my year when he called to say that the property was mine. I have been through a few months of absolute hell in my private life & now I can move forward. Thank you Michael...
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May 04,2021
May 04,2021
0
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This was our second time using Haslams and once again we were very satisfied with the service provided. The agents provided sound advice throughout and were always available for updates and clarifications. The bespoke and considerate customer care was much appreciated, especially as the process ...
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Feb 04,2021
Feb 04,2021
0
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Laura was our agent today, 04/02/2021,when we've had a viewing of the property. She was very friendly, knowledgeable and very professional throughout our visit. Highly recommended!
Thank you!...
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Jan 10,2021
Jan 10,2021
0
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Friendly and professional throughout my dealings with them when I bought my house. Highly recommended agents whether you’re buying or selling a house....
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Sep 09,2020
Sep 09,2020
0
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Its been 41 days since my tenancy ended and I am still waiting for my deposit return.
No one even responds.
Looks like agreement is one only....
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Mar 26,2020
Mar 26,2020
2
people found
this helpful
this helpful
They are the worst state agency I have never encountered in my whole life. When things go awry, you find yourself just losing money. If I could, I would give them zero stars!! Do yourself a favour and avoid them as much as you can. ...
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Apr 01, 2020
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We wanted you to react when we were in the property. Now we don't care about what you have to say. Nobody is reimbursing us the money we lost because of you, or the hard time you gave us with your lack of profesionalism. You could have done things right when it was the time to do so, now there is no come back. ...
Jan 22,2020
Jan 22,2020
0
people found
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Best estate agency I have come across so far. Great service especially from Katie Wild who has been really helpful throughout the whole process of renting the property and kept us updated on the progress.Excellent communication, you never have to dealy waiting a long ...
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Jan 17,2020
Jan 17,2020
0
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I fly from Hong Kong to Reading aiming at buying a apartment for renting out for several years and it will be my home after retirement. On the first day of viewing properties, I and my wife were frustrated by estate agents of the Parkers ...
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Dec 18,2019
Dec 18,2019
1
people found
this helpful
this helpful
Michael Danelian was our agent he was really friendly, knowledgeable and really helpful. This was our first time using an agency and he helped to make the experience as smooth as possible. He was always good to keep us updated on the progress of all ...
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Sep 25,2019
Sep 25,2019
0
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We were assisted by Billy Liquorish who was very pleasant helpful and informative on all our requests. We recommend Haslams for renting properties in Reading...
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Apr 19,2019
Apr 19,2019
0
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Found buying my house through haslems hassle free and straightforward
Jack was particularly easy dealing with when viewing and negotiating (honest but up front) and Fay was clear and methodical when finalising the sale. Fay chased information and kept me up to date at every ...
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Comment on agent fees
Fair fees
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Jul 30,2018
Jul 30,2018
2
people found
this helpful
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Don't rent a property with Haslams - fees are the highest and the service is very poor. Our property was unsafe to live in but Haslams didn't do a thing about it!...
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Comment on agent fees
Bad
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Jul 09,2018
Jul 09,2018
0
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I was looking for a property to rent, and I was new to Reading. Max was the guy who dealt with me. Initially, we went to see some, er, not very nice properties, which were easy for me to say "no thanks" to. They sent ...
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Comment on agent fees
Steep at over 400 quid
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May 31,2018
May 31,2018
1
people found
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this helpful
I was selling my flat with Haslams and I can't tell you how good Chris and the rest of the team are - it was a tricky sale due a leak in the property just at the point of sale but with Chris negotiating I ...
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Comment on agent fees
Good
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Mar 28,2018
Mar 28,2018
6
people found
this helpful
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We rented our bed flat with Haslams. They provided us with extremely poor service throughout and did not in any way represent us as owners or ensure that all check in and check out procedures were completed. They lied about viewings and did not organise ...
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Comment on agent fees
Too high for little service
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Mar 23,2018
Mar 23,2018
1
people found
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This review is especially about Nicola Grant. Haslams was brilliant, but it was Nicola that made the experience so incredible for us. I've rented a few places in the past, but Nicola constantly went above and beyond to ensure out tenancy was easy, comfortable and ...
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Mar 08,2018
Mar 08,2018
0
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Joanne has continued the excellent professional service and support that I have received from Haslams property management team since first using them in 2012. It has made my life as a landlord so much easier....
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Comment on agent fees
a bit on the high side but worth it for the service.
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Mar 07,2018
Mar 07,2018
0
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I have been dealing with Michelle for several years,I act for companies relocating staff to the UK. At all times Michelle has been professional and very efficient providing excellent custmer service at all times, in fact every member of the team I have had ...
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Feb 24,2018
Feb 24,2018
0
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Charlie was absolutely brilliant. He was a consummate professional at all times. I was dealing with him for my daughter and he went out of his way to be kind, thoughtful and supportive. Always responded to phone calls and emails promptly. Very courteous and honest....
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Feb 14,2018
Feb 14,2018
0
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Charlie has been an excellent point of contact for me. He has always responded quickly and politely and he is able to build a strong rapport with customers....
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Comment on agent fees
The fees are a tad high, but there are no hidden costs and Haslams treats its customers with honesty, which I appreciate.
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Jan 31,2018
Jan 31,2018
0
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We have been renting a number of properties through Haslams, starting in 2014. We would recommend them to landlords and tenants alike.
Max was and has been our main contact most of this time and he has been an outstanding intermediary. There was a time in 2016...
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Comment on agent fees
Intermediate. The fees seem to be in line with the agents we use to manage our properties in other cities.
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Jan 26,2018
Jan 26,2018
0
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I have used Haslams to rent out my property for a number of years now and I have always had good customer service from them. I have recently had a change of tenant and wanted some work to be done in between and Joanne from ...
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Jan 23,2018
Jan 23,2018
0
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I have been a landlord in the Reading area for many years and have always used Haslams . Over the last year I have been dealing with Jenny who has always been professional, responsive and polite in all my dealings with her. Haslams offer a first ...
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Comment on agent fees
Good
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Jan 22,2018
Jan 22,2018
0
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We have used Haslams for some years now and have always felt that they have offered us good support as landlord's. Joanne has been really helpful in resolving problems that arise quickly and smoothly for us and I trust this has been helpful to our ...
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Comment on agent fees
Reasonable
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Jan 12,2018
Jan 12,2018
0
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Five star service from Joanne Thompson since she became property manager for my little properties in Reading KI. She provided excellent support to ensure I get less trouble as possible as a landlord. Renting the properties out is never easy and every day there are ...
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Jan 12,2018
Jan 12,2018
0
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I've been renting a managed flat by Haslams for about nine months now. The viewing was very straightforward, the agent was at the propertyâ even before the agreed time...
I had difficulty wiring the first payment, however, the team was still very understanding and courteous.
...
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Comment on agent fees
Average
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
Complaints Procedure for Haslams Estate Agents Customers
1. Any complaint whether verbal or in writing should be recorded by our member of staff handling the matter
at the time it is made.
2. We will agree to deal with any representative you might like to appoint on your behalf
3. We will attempt to resolve the matter positively with you in the first instance and record the outcome. The
written record will then be passed to the individual's line manager
4. A written complaint will be acknowledged in writing (or by email) no later than 3 working days after it has been received. This would normally be done by a member of the senior management team who hasn't been directly
involved in the matter. That manager then will promptly investigate the matter and provide a formal written
outcome within 15 working days.
5. If you remain dissatisfied you may put your complaint in writing to our Managing Director Steve Woodford. He will then carry out a separate review and a report of his conclusion will be sent to you within 15 working days.
That letter will also point out that if you remain dissatisfied that you can refer the matter to the Property Ombudsman (matters relating to Sales) or ARLA (matters relating to Lettings) and that such referral must be made within
6 months of that letter being sent.
Contact details:
For consumers wishing to make a complaint to either ARLA or the NAEA- they can be directed to www.nfopp.co.uk (the umbrella organisation for ARLA and NAEA)
Property Ombudsman
The Property Ombudsman Scheme
Milford House
43 -55 Milford Street
Salisbury
Wiltshire
SP12BP
t 01722 333306
f 01722 332296
e [email protected]
www.tpos.co.uk
Haslams Estate Agents Limited
Registered in England
No. 2957717
Registered Office
155 Friar Street Reading RG11HE
First of all I am very sorry to hear your feelings about the management of your property but I can’t help but feel disappointed as the issues are I believe somewhat historic. Not to brush past your comments as they have certainly been noted, we of course take on board all negative feedback with a view to improving our processes; I hope the improvements you have seen over the last year reflect a far better experience now.
As you know a number of changes were made last year and in hindsight I’ll admit - perhaps too many at one time. But now the new processes have bedded in, the service we offer is right where we would expect it to be, the changes made were to improve our levels of service and stand us apart from our competitors. The positive feedback we regularly receive is an indication that we are indeed achieving our objective. I am pleased to hear you’ve extended your let through Haslams last month for a further term; I hope this is a sign that we have put right the historic issues.
I can see from recent correspondance your tenant is very complimentary to Angela in our property management department, thanking her kind assistance and follow up on a recent maintenance issue.
I will happily look at any areas that you feel need improvement, and you can contact me at any point, I know you have a very good relationship with Michele so I’m sure she will also listen to any points you wish to discuss.
Kind Regards
Chris Cullity