“Similar story to \"dms\" review with the slow progress.Me ......”
1 Star Review
Jun 21,2011
By:
'paulo'
Jun 21,2011
Services: Conveyancing
Would you recommend?: No
Postcode:
Conveyancing
Postcode:
3
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Similar story to \"dms\" review with the slow progress.
Me and my partner attempted to buy a property through this agent, we persevered for 6 long months despite the very poor communication after having an offer accepted. Every time we phoned for a status update, we were always told \"we will get back to you later today\", or something similar but never heard anything until we chased again and again. It was not as if we were phoning every day, we would go weeks without hearing anything. They cancelled a survey once, delaying the process because they thought the sale may not go ahead, which is fine but would have been nice to be informed, we had to find out via the mortgage lender. It took them 2 weeks to mark the property as under offer on their own website and that was not without prompting along the way. If you use this agent you will find things move terribly slowly and you will constantly be chasing for updates. After 6 months of being no further than the offer being accepted with the mortgage offer expiring and little knowledge of progress, we decided to cut our losses and find somewhere else that didn\'t involve Mansell McTaggart. We do understand the chain can have it\'s problems outside of the agents control, and that\'s fair enough but to take a few phone calls or so & a couple of weeks chasing each time just to be told a reason for delay is not adequate.
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