33% sales valuation accuracy
0% sales fee satisfaction
0% lettings valuation accuracy
25% lettings fee satisfaction
Sep 10,2014
Sep 10,2014
0
people found
this helpful
this helpful
Multiple errors on the lease agreement after requesting a simple extension to push the rent due date to the 29th of each month. No ability to negotiate an unfair, landlord heavy lease as after requesting a copy of the lease weeks in advance, only received it a few days before leaving the UK on a holiday and so bullied into accepting it unchanged if I didnt want to be homeless and lose the exorbitant fees and the deposit that I had already paid. Now told the lease is still wrong and I owe an extra days rent due to their miscalculation. Lease term started on the 25th, only able to move in on the 29th to find that the previous tenant hadnt moved out completely and there were numerous items noted in the check in report to be done but nothing had been done by the agent to correct anything. I was told they are only able to observe and notify and outsource everything. Passive aggressive email from the lettings manager and yet to receive an apology for their mistakes. Utter incompetence at every stage of the process. Stay away from them, especially if you are a prospective tenant and they are managing the property.
What agent could do to change your mind?
Negotiated the lease in an open, fair and reasonable way. Not delayed the release of the lease to myself to allow me to review despite multiple requests. Followed simple instructions and requests and check their work before releasing multiple incorrect versions of the lease for agreement. Once mistake in calculation identified, write a full apology and requesting politely that I agree the requested amendment. Ultimately pay the shortfall now due to the landlord through their incompetence and apologise for the harassment, threatening emails and bullying tactics.Attached Filesnbsp;
Comment on agent fees
Above average, charged for production of the lease but did not accept any requested amendments so not sure what exactly I paid for other than simply populating a word document with addresses, dates and amounts which they didnt even manage to do correctly.
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Latest Reviews
20th May 2020
reviewed by 'Louise'
12th Oct 2015
reviewed by 'Anonymous'
1st Feb 2015
reviewed by 'Anonymous'
10th Sep 2014
reviewed by 'Patrick'
13th Jun 2012
reviewed by 'Shirley'
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 33% | 0% | £0 | £0 |
| Lettings | 0% | 25% | £1,325 | £1,550 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 0 | 0 | 1 | 2 | 0 | 0 | 0 | 0 | 0 | 3 |
Areas covered
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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May 20,2020
May 20,2020
0
people found
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this helpful
Alice thank you! Fantastic service above and beyond. We were really desperate to find a property as Covid began. Alice took videos and gave a thorough overview. She helped change the date at the last minute and kindly met us on our move in date.
...
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Mar 02,2020
Mar 02,2020
1
people found
this helpful
this helpful
Price agreed with Landlord, paperwork going through, financial checks done, provisional date of moving agreed. Told day before move that the Landlord has some “flags” about the financial references. Offered to pay 18k first year rent up front. JDW then came clean and said that ...
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Oct 12,2015
Oct 12,2015
1
people found
this helpful
this helpful
By far the worst agent I have ever rented through. We were deceived from the start by the agent who persuaded us to agree to a 6 month break clause as the landlord always wants a 6 month break clause and didn't know us as tenants. We ...
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What agent could do to change your mind?
There is nothing this agent can do. They are shocking in every way.Attached Filesnbsp;
Comment on agent fees
Far too high
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Feb 01,2015
Feb 01,2015
1
people found
this helpful
this helpful
Having had an offer accepted pending references and having dealt with friendly and helpful
staff (James & Alexia) we then had the unfortunate experience of having to speak to the 'Lettings manager' Shoeni Oates. She was abrupt, rude, unprofessional and aggressive. This was in stark contrast ...
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What agent could do to change your mind?
Fees are too highAttached Filesnbsp;
Comment on agent fees
Fees are too high
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Sep 10,2014
Sep 10,2014
0
people found
this helpful
this helpful
Multiple errors on the lease agreement after requesting a simple extension to push the rent due date to the 29th of each month. No ability to negotiate an unfair, landlord heavy lease as after requesting a copy of the lease weeks in advance, only received ...
read full review
read full review
What agent could do to change your mind?
Negotiated the lease in an open, fair and reasonable way. Not delayed the release of the lease to myself to allow me to review despite multiple requests. Followed simple instructions and requests and check their work before releasing multiple incorrect versions of the lease for agreement. Once mistake in calculation identified, write a full apology and requesting politely that I agree the requested amendment. Ultimately pay the shortfall now due to the landlord through their incompetence and apologise for the harassment, threatening emails and bullying tactics.Attached Filesnbsp;
Comment on agent fees
Above average, charged for production of the lease but did not accept any requested amendments so not sure what exactly I paid for other than simply populating a word document with addresses, dates and amounts which they didnt even manage to do correctly.
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Yes
Jun 13,2012
Jun 13,2012
2
people found
this helpful
this helpful
Very disappointed with service - Lack of communication and general interest in pursuing a sale - lots of viewings but totally unsuitable - unfriendly service and rather stuffy. Always got the impression they had bigger fish to fry! Would not use again or recommend!...
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What agent could do to change your mind?
Better service More contact More approachable Less stuffy Generally work harder to sell and source suitable potential buyersAttached Filesnbsp;
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Jun 27, 2012
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(1)
Dear Shirley,
I'm sorry to read of your bad experience. If you can send me more details about the agent and branch you were dealing with I'll try and get to the bottom of this for you.
Yours,
David C ...
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Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
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