80% sales valuation accuracy
75% sales fee satisfaction
100% lettings valuation accuracy
75% lettings fee satisfaction
Sep 08,2014
Sep 08,2014
0
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Hi,
I would like to share with you the highs and lows of my house moving experience.
Back in 2013 I put my home up for sale with William H Brown. Unbeknown to be at the time they over priced the selling price by £50000. Just before the end of the three month contract, William H Brown contacted me and suggested that seen as no-one had come to view my home that I should consider reducing the sale price by £20000. As you can imagine, I was a bit perturbed, after all as Estate Agents surely they should know their market! It was purely work commitments and lack of time to research that led me to continue with them for the next few months.
I eventually went on to another agents books, Simpson and Partners who were a bit more realistic with the sale price of my home, to the point I sold it. (subject to contract). Unfortunately their weakness was communication. Simpson and Partners failed to notify me, of the fundamental fact that my buyers purchasers had pulled out of there sale, which naturally left us all in the chain in a difficult position. It was three weeks before they admitted the sale had fallen through. It was the complete lack of contact and non return of phone calls that led myself and owners of the house I was purchasing, (who also happened to be with Simpson and Partners) to think something was wrong. It was our insistence and harassment that eventually led them to let us know what had happened. Simpson and partners lost both our contracts that day, and we lost surveyors fees and the homes we wanted to move into!
Following my experiences I made the decision to take my home of the market.
It was personal circumstances that led me back down the High Street earlier this year to once again walk anxiously into another Estate Agent. I entered Connells as a close friend had recommended them to me.
Right from the onset the experience was different. The office is open, the staff welcoming and friendly and within a few minutes I felt comfortable enough to put my guard down.
Russell Palmer gave me a realistic price to sell the house and as a result of my previous encounters with estate agents I had taken time to research the market and I agreed to the sale price and their terms and conditions.
Russell introduced me to Rachel Oban, a lovely young girl, to arrange my mortgage. She was attentive, polite, understanding and reassuring throughout the whole process and kept me up to date regularly. Her efficiency and knowledge of mortgages has led me to recommend her to family members and friends who are also currently planning on moving house. She is a true asset to Connells!
Within a week I had viewing's. The viewers were all in the correct position to buy, which instilled more faith in Connells, as from a buyers perspective, they were showing genuine interested people around and not time wasters.
Russell took on board everything that I was looking for in a new home. His understanding of my needs led him to find me my perfect home. I knew from the moment I walked through the doors that the house he showed me round was ideal for me.
My purchasers where organising their mortgage through Rachel also, which meant everything was in house and everyone was kept up to date with everyone's progress. My sellers were going into rental which made the chain in principle an easy one, but that wasn't the case.
Russell Palmer took control of all the problems that arose during the sale of my home, which overstepped his role and coincided with the solicitors. Russell realised that everything would fail to go through if he waited for solicitors to take charge. He dealt with the majority of the liasing, negotiating and communications within the chain. He was HONEST throughout the whole process.
There was a point when I was ready to give up and not go through with the sale, Russell found a way to reassure me that everything would work out. And work out it did......
I am now in my dream home.....it's a project, but I was prepared for that as it was on my original tick box.
I've now been in my home for a month and I love coming home. I'm so grateful to Connells for making my home wish list come true! It was a tough stressful journey and I couldn't have got through it without the support from the Connells Team.
THANK-YOU!!!!!
Warning....you'll be invited to the house warming...once I've got a kitchen :-)
I would like to share with you the highs and lows of my house moving experience.
Back in 2013 I put my home up for sale with William H Brown. Unbeknown to be at the time they over priced the selling price by £50000. Just before the end of the three month contract, William H Brown contacted me and suggested that seen as no-one had come to view my home that I should consider reducing the sale price by £20000. As you can imagine, I was a bit perturbed, after all as Estate Agents surely they should know their market! It was purely work commitments and lack of time to research that led me to continue with them for the next few months.
I eventually went on to another agents books, Simpson and Partners who were a bit more realistic with the sale price of my home, to the point I sold it. (subject to contract). Unfortunately their weakness was communication. Simpson and Partners failed to notify me, of the fundamental fact that my buyers purchasers had pulled out of there sale, which naturally left us all in the chain in a difficult position. It was three weeks before they admitted the sale had fallen through. It was the complete lack of contact and non return of phone calls that led myself and owners of the house I was purchasing, (who also happened to be with Simpson and Partners) to think something was wrong. It was our insistence and harassment that eventually led them to let us know what had happened. Simpson and partners lost both our contracts that day, and we lost surveyors fees and the homes we wanted to move into!
Following my experiences I made the decision to take my home of the market.
It was personal circumstances that led me back down the High Street earlier this year to once again walk anxiously into another Estate Agent. I entered Connells as a close friend had recommended them to me.
Right from the onset the experience was different. The office is open, the staff welcoming and friendly and within a few minutes I felt comfortable enough to put my guard down.
Russell Palmer gave me a realistic price to sell the house and as a result of my previous encounters with estate agents I had taken time to research the market and I agreed to the sale price and their terms and conditions.
Russell introduced me to Rachel Oban, a lovely young girl, to arrange my mortgage. She was attentive, polite, understanding and reassuring throughout the whole process and kept me up to date regularly. Her efficiency and knowledge of mortgages has led me to recommend her to family members and friends who are also currently planning on moving house. She is a true asset to Connells!
Within a week I had viewing's. The viewers were all in the correct position to buy, which instilled more faith in Connells, as from a buyers perspective, they were showing genuine interested people around and not time wasters.
Russell took on board everything that I was looking for in a new home. His understanding of my needs led him to find me my perfect home. I knew from the moment I walked through the doors that the house he showed me round was ideal for me.
My purchasers where organising their mortgage through Rachel also, which meant everything was in house and everyone was kept up to date with everyone's progress. My sellers were going into rental which made the chain in principle an easy one, but that wasn't the case.
Russell Palmer took control of all the problems that arose during the sale of my home, which overstepped his role and coincided with the solicitors. Russell realised that everything would fail to go through if he waited for solicitors to take charge. He dealt with the majority of the liasing, negotiating and communications within the chain. He was HONEST throughout the whole process.
There was a point when I was ready to give up and not go through with the sale, Russell found a way to reassure me that everything would work out. And work out it did......
I am now in my dream home.....it's a project, but I was prepared for that as it was on my original tick box.
I've now been in my home for a month and I love coming home. I'm so grateful to Connells for making my home wish list come true! It was a tough stressful journey and I couldn't have got through it without the support from the Connells Team.
THANK-YOU!!!!!
Warning....you'll be invited to the house warming...once I've got a kitchen :-)
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Latest Reviews
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reviewed by 'Mihaela'
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reviewed by 'Nick'
15th Oct 2015
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31st Oct 2014
reviewed by 'Lyn'
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 80% | 75% | £91,000 | £5,150,000 |
| Lettings | 100% | 75% | £750 | £750 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 1 | 0 | 2 | 2 | 4 | 0 | 4 | 0 | 0 | 1 |
Areas covered
- NN15
- NN16
- NN14
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Sep 12,2019
Sep 12,2019
0
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To Kasia, Thank you for your wonderful help. We appreciate how hard and quickly you worked to get the house for us in such a short time. You have simply been amazing....
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Jun 25,2019
Jun 25,2019
0
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Excellent service. Thanks to Kasia and Martin. Both put up with my madness and sorted out my problem. Thanks again guys, u r fantastic. Would reccomend 100%...
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Feb 28,2018
Feb 28,2018
0
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I am a landlord, with Connells acting as agents.
With any large organisation, it can be difficult to find an employee who takes ownership of issues and personally takes responsibility to resolve them. I am delighted to say that Jade is that person and all ...
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Jan 04,2017
Jan 04,2017
1
people found
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Hi, before i start, DON'T EVEN THINK TO USE CONNELLS, TEH WORST AGENCY EVER
We rented a house through Connels and in the end of the contract the saga started. Although we left the house in the same condition as it was (even better as ...
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Comment on agent fees
Ridiculous fees.
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Oct 15,2015
Oct 15,2015
0
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Really chuffed with Chloe from Connells, she showed us round 2 homes we were very interested in more than 3 times each, which to us, was very important. When we finally made our decision and we were held up by lady buying ours (with another estate agent) ...
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Oct 31,2014
Oct 31,2014
0
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Having lived in the South East of England all my life it was going to be a daunting experience to move to an unknown area. Having called into the store to see what was available in the area to meet our requirements we received a ...
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Oct 27,2014
Oct 27,2014
0
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We recentley brought a property in Kettering through Connells. Have to say that Russell was always
very helpful when approached and always available for viewings, spending as much time as was
needed for each visit. Thanks Russell for making our move less stressful....
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Oct 10,2014
Oct 10,2014
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Russell has a very professional approach to selling houses and this is supported by his excellent communication skills....
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Oct 07,2014
Oct 07,2014
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Selling my house was a painful decision as it was a result of loosing my husband of 30 years. I had my house on the market with another agent for 3 months and had 1 viewing with them in all that time. My neighbours, on both sides, sold ...
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Oct 07,2014
Oct 07,2014
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I was very happy with the service that we have received from Russel and his team. They have been highly reliable, professional and friendly. I can only recommend selling with Connells in Kettering! Full asking price at 1st viewing....good result!...
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Oct 05,2014
Oct 05,2014
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I was immensley pleased with the service we recieved from connells. We sold our house through Connells, brought through connells and had our Mortgage consultation through Connells. They were efficient and tenacious in helping us out and getting things sorted. We also used their Conveyancers ...
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Sep 08,2014
Sep 08,2014
0
people found
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Hi,
I would like to share with you the highs and lows of my house moving experience.
Back in 2013 I put my home up for sale with William H Brown. Unbeknown to be at the time they over priced the selling price by £50000. Just before ...
read full review
read full review
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Yes
Jul 14,2014
Jul 14,2014
1
people found
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I recently visitied Connells in kettering as there was a house me and my fiancee were very interested in buying from them. We are both first time buyers, both of us are in decently payed jobs and we have worked very hard to get our ...
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What agent could do to change your mind?
Stop using a threatning manner to get your own way it won't work and stop trying to con first time buyers with you wares, that are not needed!Attached Filesnbsp;
Comment on agent fees
Fees are a disgrace and a con!
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Aug 12, 2014
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Firstly I am sorry that you felt this way about your dealings with my office, but I must say that I disagree with some of the points made within your review and would like to clear them up as follows:
• Our office opening hours are 8:30am to 6pm Monday to Friday and 9am – 5pm every Saturday, we will also accommodate viewings outside these hours if necessary as long as it is acceptable to our vendors.
• We have ample staff to accompany our viewings, I would even go as far ...
Mar 05,2014
Mar 05,2014
3
people found
this helpful
this helpful
I cannot emphasise enough how absolutley disgustingly we have been treated by this "company". We are now seeking compensation through the courts and are expected to win hands down.
We have been subjected to - Lies, bullying, extortion, and just about anything else you can ...
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What agent could do to change your mind?
Been honest, Known the laws, Known their job, Learned some respect, Had proper training,Attached Filesnbsp;
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Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
Our complaints procedure is available on request.
Last updated at 12:05 PM 23/12/2014 by Russell Palmer
