Venmore Management
Allerton, Liverpool, L1
1.6/5, 14 reviews
21% recommended
100% sales valuation accuracy
100% sales fee satisfaction
100% lettings valuation accuracy
30% lettings fee satisfaction

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“We have rented through Venmores for 2 years and throughout that ......”

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Sep 08,2014
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By: 'Caroline'
Sep 08,2014
5 people found
this helpful
We have rented through Venmores for 2 years and throughout that time have had a number of issues. We have had 2 leaks in the flat, a broken washing machine (broken before we arrived and made worse by a repair man). We have had several issues with the bathrooms and Venmores have been terrible throughout the process of our dealings with them. They never answer the phone; instead saying that the person we need to talk to isn't available. They take messages but do not pass them on and generally take a very long time to reply to any correspondence, requiring several attempts to chase them before we could obtain any response. We have wasted a lot of time waiting around for issues to be fixed. We left the flat in a much better state than when we arrived, having undergone a thorough clean but it was a real struggle to get our deposit back. I would recommend that anyone takes photos of everything before they move in and writes a thorough report as, although we did this, they have refused our full deposit back. We were accused one month for not paying rent that month, but when we checked it had gone out of our bank account we called Venmores and they said it was the way their system works and sometimes falters when 2 payments have gone out the same month (ie. on a weekend). This seems to have been an issue with other tenants at Venmores too. Overall, I would strongly advise using an alternative agent as, although they are positive in the dealings before moving into the property, they are useless once the tenant has been signed up.
What agent could do to change your mind?
They could be more customer-orientated, with response to queries dealt with more efficiently.
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Latest Reviews

View all Reviews 14
5th Oct 2023
reviewed by 'Dave'
“Rosie and the team in Lettings and Caitlin and the team in Sales have been excellent over the past few ......”
23rd Jan 2018
reviewed by 'APW'
“Joanna Hudson and Danny Mirrlees of Venmores Sales, Allerton Road office, did a marvellous job of selling the property. They ......”
13th Aug 2017
reviewed by 'T.K.'
“Terrible customer service! Agency totally breached their side of the tenancy agreement. Would not return calls, e-mails or get in ......”
28th Jun 2017
reviewed by 'FedUpWithVenmore'
“Doesnt deserve any star at all.... Had to give it one otherwise review wouldnt have been posted BEWARE DO NOT ......”
15th Jun 2016
reviewed by 'DONT'
“Most definitely the worst customer service I have received anywhere. Every stage of my initial tenancy application all the way ......”
24th May 2016
reviewed by 'MeganPrince'
“Worst service i have ever experienced in my life.Words cant even describe how awful their service is, it has ......”
Opening Hours
  • Monday: 09:00 - 17:30
  • Tuesday: 09:00 - 17:30
  • Wednesday: 09:00 - 17:30
  • Thursday: 09:00 - 17:30
  • Friday: 09:00 - 17:30
  • Saturday: Closed
  • Sunday: Closed
Address

Venmore Management
8 - 10 Stanley Street
Liverpool
Merseyside
L1 6AF
01512 361 166

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Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Sales 100% 100% £0 £0
Lettings 100% 30% £395 £750
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
1 0 1 9 1 0 0 0 0 2
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  • Block Management
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Allerton, L1
City Centre liverpool, L2

“Rosie and the team in Lettings and Caitlin an......”

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Oct 05,2023
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Caitlin
By: 'Dave'
Oct 05,2023
0 people found
this helpful
Rosie and the team in Lettings and Caitlin and the team in Sales have been excellent over the past few months. In comparison to my last agents, I have had plenty of contact and updates and everything has been done by the book. Its a ...
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“Joanna Hudson and Danny Mirrlees of Venmores Sales, Allerton Road ......”

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Jan 23,2018
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Joanna
By: 'APW'
Jan 23,2018
0 people found
this helpful
Joanna Hudson and Danny Mirrlees of Venmores Sales, Allerton Road office, did a marvellous job of selling the property. They are very friendly and efficient, keeping me up to date on a daily basis. I am delighted with the service....
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Comment on agent fees
Very Fair
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“Terrible customer service! Agency totally breached their side of the ......”

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Aug 13,2017
Minithumbdown
By: 'T.K.'
Aug 13,2017
5 people found
this helpful
Terrible customer service! Agency totally breached their side of the tenancy agreement. Would not return calls, e-mails or get in touch with the landlord. Useless, money driven and unprofessional. They have changed terms and conditions prior to the signing date so we couldn't say no. ...
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Comment on agent fees
Fees are through the roof. They charged us almost for anything.
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“Doesnt deserve any star at all.... Had to give it ......”

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Jun 28,2017
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By: 'FedUpWithVenmore'
Jun 28,2017
6 people found
this helpful
Doesnt deserve any star at all.... Had to give it one otherwise review wouldnt have been posted BEWARE DO NOT GO TO THIS ESTATE AGENT If you are thinking of renting from Venmore do not. They do not care about their tenants. Once they get ...
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Comment on agent fees
bad
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“Most definitely the worst customer service I have received anywhere. ......”

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Jun 15,2016
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By: 'DONT'
Jun 15,2016
4 people found
this helpful
Most definitely the worst customer service I have received anywhere. Every stage of my initial tenancy application all the way to departure was delayed, left the burden on myself to progress etc. I MOST DEFINITELY DO NOT RECOMMEND YOU USE THEM. Dates mixed up, overcharged, ...
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Comment on agent fees
The let alliance checks was progressed via information let alliance contacted me for but was passed to Venmores. THEY JUST DONT CARE, WHY SHOULD I HAVE THE BURDEN OF RESPONDING TO LET ALLIANCE FOR WHCIH I HAVE PAID 125 FOR VENMORES AND LET ALLIANCE TO PROGRESS
Feature review Comments (2) Report abuse Print review
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By: Dewi Roberts
Jun 21, 2016
View all comments (2)
Hi Darren You will recollect that I dated the person you stated was shaken, you will also recollect that you were notified by a friend that he sent the email, you will also recollect that Gail attended my new property as a venmore agent to show me the property (you will need to sort this, given you say you take tehir safety as number1), you will be enlightened to hear that she was not accompanied, you will be informed that you sent me a letter via post addressed male inspectors only, you will ...

“Worst service i have ever experienced in my life.Words ......”

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May 24,2016
Minithumbdown
By: 'MeganPrince'
May 24,2016
4 people found
this helpful
Worst service i have ever experienced in my life. Words cant even describe how awful their service is, it has taken 7 months and a lot and a lot of ignored emails and phone calls on their behalf from spending £80 to take the property off the ...
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What agent could do to change your mind?
BAD
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Comment on agent fees
BAD
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“To summarise my experience with Venmore over the past 2 years:......”

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Oct 29,2015
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By: 'ceebs123'
Oct 29,2015
5 people found
this helpful
To summarise my experience with Venmore over the past 2 years: - Unable to reply to emails, no matter if you email directly or via the email address on website - Ask staff about emails and they pretend to have never been received - Guarantee callbacks ...
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“Disgusting. I had an appointment booked with which appeared to ......”

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Nov 25,2014
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Joanna
By: 'Z'
Nov 25,2014
4 people found
this helpful
Disgusting. I had an appointment booked with which appeared to be a reputable estate agent. Unfortunately on the day I had a funeral to attend of a close family member. As a matter of urgency I was on my way to London in the morning. ...
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“Absolutely awful, paid a deposit for a flat wanting to ......”

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Sep 10,2014
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By: 'tony'
Sep 10,2014
1 people found
this helpful
Absolutely awful, paid a deposit for a flat wanting to move in by the 15th of september, treated really bad everytime i rang and just three days before moving told that its no longer available, awful!...
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“The single worst company I have ever dealt with from ......”

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Sep 10,2014
Minithumbdown
By: 'DaveB1976'
Sep 10,2014
4 people found
this helpful
The single worst company I have ever dealt with from buying something in a local store to an international enterprise. Absolutely disgusting customer service and property management. Waited one year to get a single maintenance job complete, impossible to get any sort of help from ...
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What agent could do to change your mind?
Nothing.
Attached Filesnbsp;
Feature review Comments (0) Report abuse Print review
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“We have rented through Venmores for 2 years and throughout that ......”

Share on :
Sep 08,2014
Minithumbdown
By: 'Caroline'
Sep 08,2014
5 people found
this helpful
We have rented through Venmores for 2 years and throughout that time have had a number of issues. We have had 2 leaks in the flat, a broken washing machine (broken before we arrived and made worse by a repair man). We have had several issues with ...
read full review
What agent could do to change your mind?
They could be more customer-orientated, with response to queries dealt with more efficiently.
Attached Filesnbsp;
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“I have been with several estate agents over the past ......”

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Sep 01,2014
Minithumbdown
By: 'Venmore'
Sep 01,2014
4 people found
this helpful
I have been with several estate agents over the past few years, and Venmores provides by far the worst customer service I have ever experienced. We have been renting through Venmores for the past 8 months, and have had several problems with the property, which have ...
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“Did next to nothing for us, for the year we ......”

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Dec 18,2013
Minithumbdown
By: 'Anonn'
Dec 18,2013
4 people found
this helpful
Did next to nothing for us, for the year we lived in a property rented by them. Although we paid rent by standing order, we were once accused of not paying a months rent, despite providing evidence (bank receipts) to the contrary; were harassed until ...
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By: rh
Feb 28, 2014
View all comments (1)
I agree I moved out 3 weeks ago and can not get the deposit back which I need I am very annoyed and they never ring or email bk ...

“I'm with Venmore over 3 years all repairs like my oven ......”

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Oct 18,2013
Minithumbup
By: 'Martin'
Oct 18,2013
3 people found
this helpful
I'm with Venmore over 3 years all repairs like my oven take over 4 months wash machine 2 months and last cocker one month. They will be nice and sweet until you let from them any flat after that they will not care about you and your problems ...
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

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Awards won by Venmore Management, Liverpool L1 6AF



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