Williams & Donovan
Hockley, SS5
4.6/5, 33 reviews
91% recommended
60% sales valuation accuracy
75% sales fee satisfaction
0% lettings valuation accuracy
0% lettings fee satisfaction

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“I found this agency easy to deal with initially , but ......”

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Sep 08,2014
Minithumbdown
By: 'mr'
Sep 08,2014
4 people found
this helpful
I found this agency easy to deal with initially , but don't rely on them to help you or back you up in anyway shape or form IN ANY SITUATION , after a Quartley Gas bill of over £170 for a tiny 1 bed shoebox of a property i had to ask what it was about , which i have written and asked for a gas official engineer to come out and look at the meter , a private (self employed ) engineer then condemned my boiler and stated on the check sheet ''boiler is sub standard'' nothing has happened and the boiler remains 1 year later , i have been suffering with a broken kitchen window which has been reported several times , one handy man came to look , told me he would return the following day to repair for me , 6 weeks later i still have a window that doesn't shut , the grout it all the tile work has worn away and bits are scattered around the flat , not to mention the countless rude phone calls and letters of harassment from both William Donovan & The landlord himself . ALL IN ALL I WOULD AVOID THIS COMPANY LIKE THE PLAGUE AND INVEST YOUR MONEY ELSEWHERE ., i have just got on the property laddder as a 1st timer buyer and Williams & Donavan put me off a number of properties due to there involvement . I must add this is no refelction on Paul from Williams & Donavan
What agent could do to change your mind?
Sack Alan
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By: Lets
Oct 14, 2014
We value customer feedback and always listen to see if our service levels can be improved. However on this occasion the information you have provided is incorrect.
The boiler did require repair during your tenancy however it was never condemned and was repaired on 13th Novermber.
The kitchen window was booked in for repair but due to lack of co-operation on your part was unable to be completed.
Phone calls to chase overdue rent and utility bills is not harassment and would not have been necessary if you paid your rent on time.
Throughout this process you have been verbally aggressive to several members of staff which has not helped in resolving these issues.
Our landlord was totally satisfied with our management service regarding these issues.
This matter is now being dealt with in the correct manner with the appropriate professional bodies.
By: Lets
Oct 14, 2014
We value customer feedback and always listen to see if our service levels can be improved. However on this occasion the information you have provided is incorrect.
The boiler did require repair during your tenancy however it was never condemned and was repaired on 13th Novermber.
The kitchen window was booked in for repair but due to lack of co-operation on your part was unable to be completed.
Phone calls to chase overdue rent and utility bills is not harassment and would not have been necessary if you paid your rent on time.
Throughout this process you have been verbally aggressive to several members of staff which has not helped in resolving these issues.
Our landlord was totally satisfied with our management service regarding these issues.
This matter is now being dealt with in the correct manner with the appropriate professional bodies.

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Latest Reviews

View all Reviews 33
11th Feb 2022
reviewed by 'Paul'
“Williams and Donovan are deceitful lying crooks , I experienced trying to put an offer in and they told me they ......”
4th May 2021
reviewed by 'Stingray125'
“Don't buy through these guys. We tried to buy a property, I pronounced the road name slightly wrong, they laughed ......”
21st Mar 2021
reviewed by 'S Barker'
“Jack, at William and Donovan, was very helpful when I went to view a property. He answered all my questions ......”
20th Jan 2021
reviewed by 'Robert'
“I chose Williams & Donovan because they have the reputation of getting things done, I was not disappointed.Even through these ......”
24th Sep 2019
reviewed by 'Samantha'
“Excellent service and highly recommended. Paul and Denise have been amazing from the very start right the way through to ......”
13th Mar 2015
reviewed by 'C'
“I have just completed the sale of my home with Williams and Donovan. They were very professional and ensured that ......”
Opening Hours
  • Monday: 09:00 - 18:00
  • Tuesday: 09:00 - 18:00
  • Wednesday: 09:00 - 18:00
  • Thursday: 09:00 - 18:00
  • Friday: 09:00 - 18:00
  • Saturday: 09:00 - 17:00
  • Sunday: 10:00 - 13:00
Address

Williams & Donovan
Williams & Donovan, 1 Woodlands Parade, Main Road
Hockley
Essex
SS5 4QU
01702200666

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Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Sales 60% 75% £285,000 £375,000
Lettings 0% 0% £495 £495
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
0 0 0 1 21 0 8 0 1 2
Areas covered
  • SS1
  • All Basildon Districts
  • SS2
  • SS3
  • SS4
  • SS5
  • SS6
  • SS7
  • SS8
  • SS9
  • SS0
Services offered
  • Sales
    •
  • Lettings
    •
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
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Benfleet, SS7
Hockley, SS5

“Williams and Donovan are deceitful lying crooks , I experienced trying ......”

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Feb 11,2022
Minithumbdown
By: 'Paul'
Feb 11,2022
1 people found
this helpful
Williams and Donovan are deceitful lying crooks , I experienced trying to put an offer in and they told me they personally knew the owner and that she wouldnt accept any offers under a certain price, I asked them to put the offer in anyway and ...
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“Don't buy through these guys....”

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May 04,2021
Minithumbdown
By: 'Stingray125'
May 04,2021
3 people found
this helpful
Don't buy through these guys. We tried to buy a property, I pronounced the road name slightly wrong, they laughed at me. Then we made 2 offers on a property, and a lovely woman named Denise told me to 'call back when you win on the ...
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By: James Whyte
May 06, 2021
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Good Afternoon, Thank you for taking the time to talk to me today. As we discussed, Denise didn't mean to offend or patronise you with what was said, I can only apologise if it made you feel that way. We take all reviews seriously, good and bad. Hopefully we can still try and help you secure your purchase. Many Thanks James ...

“Jack, at William and Donovan, was very helpfu......”

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Mar 21,2021
Minithumbup
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Jack
By: 'S Barker'
Mar 21,2021
0 people found
this helpful
Jack, at William and Donovan, was very helpful when I went to view a property. He answered all my questions comprehensively, regarding the property and the area, that it was located in....
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“Why I chose Williams& Donovan....”

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Jan 20,2021
Minithumbup
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Denise
By: 'Robert'
Jan 20,2021
0 people found
this helpful
I chose Williams & Donovan because they have the reputation of getting things done, I was not disappointed. Even through these difficult times of Covid-19 they persisted in getting all parties to do there bit to achieve completion. Communication was excellent, always keeping me up to ...
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“Excellent service and highly recommended...”

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Sep 24,2019
Minithumbup
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Paul
By: 'Samantha'
Sep 24,2019
0 people found
this helpful
Excellent service and highly recommended. Paul and Denise have been amazing from the very start right the way through to the end. No question was too small and they came back to us quickly and always explained everything better than anyone else did. They kept ...
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“I have just completed the sale of my home with ......”

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Mar 13,2015
Minithumbup
By: 'C'
Mar 13,2015
0 people found
this helpful
I have just completed the sale of my home with Williams and Donovan. They were very professional and ensured that the whole process was correctly carried out and without any problems. Such a smooth process, it made moving a pleasure. I would highly recommend Williams ...
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“We chose to use Williams & Donovan for the sale of ......”

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Feb 18,2015
Minithumbup
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Paul
By: 'Paul'
Feb 18,2015
0 people found
this helpful
We chose to use Williams & Donovan for the sale of our house and they were true to their word of getting us a quick sale, less than 24hrs of our house going to market. We then found a house through Williams & Donovan after a lengthy ...
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Comment on agent fees
Very competitve and prepared to match a competitors 'sale'.
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“I found this agency easy to deal with initially , but ......”

Share on :
Sep 08,2014
Minithumbdown
By: 'mr'
Sep 08,2014
4 people found
this helpful
I found this agency easy to deal with initially , but don't rely on them to help you or back you up in anyway shape or form IN ANY SITUATION , after a Quartley Gas bill of over £170 for a tiny 1 bed shoebox of a property i ...
read full review
What agent could do to change your mind?
Sack Alan
Attached Filesnbsp;
Feature review Comments (2) Report abuse Print review
Was this helpful? Yes
By: Lets
Oct 14, 2014
View all comments (2)
We value customer feedback and always listen to see if our service levels can be improved. However on this occasion the information you have provided is incorrect. The boiler did require repair during your tenancy however it was never condemned and was repaired on 13th Novermber. The kitchen window was booked in for repair but due to lack of co-operation on your part was unable to be completed. Phone calls to chase overdue rent and utility bills is not harassment and would not have been neces ...

“Pauls comitment over the 14 months that it took us to ......”

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Nov 01,2013
Minithumbup
By: 'Ray'
Nov 01,2013
0 people found
this helpful
Pauls comitment over the 14 months that it took us to move was outstanding. With a long chain and parties changing their mind constantly only Pauls ability to keep everyone calm allowed us to achieve our goal and be living in our lovely new home. He ...
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“From the beginning to end personnel communication skills were clear, ......”

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Sep 26,2013
Minithumbup
By: 'Mr'
Sep 26,2013
2 people found
this helpful
From the beginning to end personnel communication skills were clear, concise, helpful, and above all honest. Feedback at every aspect of the sale before, during and after. Agents secured higher property price for us so we could fund a rental property to secure our sale, ...
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“Ian Williams gave sound advise regarding the marketing of our ......”

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May 14,2013
Minithumbup
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Ian
By: 'Paul'
May 14,2013
2 people found
this helpful
Ian Williams gave sound advise regarding the marketing of our late mothers property and handled in a sensitive manner. We had a weekly phone call to discuss progress and to resolve any on-going problems with the conveyancing. All of the staff at this agent are ...
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“All the staff at W&D were sensitive and helpful ......”

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May 06,2013
Minithumbup
By: 'Nick'
May 06,2013
2 people found
this helpful
All the staff at W&D were sensitive and helpful right from the outset, from the initial valuation through to completion. I was selling my late Mum's property and they gave honest and helpful advice and then made just one follow up call, NO PRESSURE ...
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“Williams and Donovan made our move extremely easy and constantly ......”

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May 06,2013
Minithumbup
By: 'Nicole'
May 06,2013
2 people found
this helpful
Williams and Donovan made our move extremely easy and constantly kept us updated on progress of our sale and purchase, often going over and above to push things through the chain. A friendly, honest group of people that were a pleasure to deal with and ...
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“we found all the staff at Williams and Donovan to ......”

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Apr 03,2013
Minithumbup
By: 'V.'
Apr 03,2013
3 people found
this helpful
we found all the staff at Williams and Donovan to be very professional, and always recognised us when we visited the office.. We were constantly updated throughout the sale and would recommend them....
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“I found them extremely helpful, going above and beyond my ......”

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Mar 04,2013
Minithumbup
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James
By: 'Vicki'
Mar 04,2013
4 people found
this helpful
I found them extremely helpful, going above and beyond my expectations, especially in the final stages of the sale. Every member of staff were friendly and knew who I was whenever I telephoned. I will definitely make them my first port of call when I ...
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“This is the second time we have brought a property ......”

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Feb 07,2013
Minithumbup
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Ian
By: 'Mrs'
Feb 07,2013
3 people found
this helpful
This is the second time we have brought a property through Williams & Donavan and sold a property in the last 5 years. I was very pleased with the service from all the staff at the Hockley branch, they were always available for me to speak too ...
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“When purchasing our new property recently through this agent we ......”

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Jan 24,2013
Minithumbup
By: 'Mrs'
Jan 24,2013
2 people found
this helpful
When purchasing our new property recently through this agent we found them helpful and quick to respond to enquiries. We always received a return call when promised, and usually the information we required was found and passed onto us in a timley manner. We had ...
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“We found all the members of the team in Hockley ......”

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Nov 06,2012
Minithumbup
By: 'kim'
Nov 06,2012
1 people found
this helpful
We found all the members of the team in Hockley extremely helpful, nothing was too much trouble. We sold and purchased our properties through Williams and Donovan and couldn't fault them on anything, they liased on our behalf and provided us with quick responses. Would ...
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“i have used Williams & donovans for both my house sales & ......”

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Oct 05,2012
Minithumbup
By: 'Karen'
Oct 05,2012
2 people found
this helpful
i have used Williams & donovans for both my house sales & have always been really impressed with them. They are always polite & helpful & always kept me informed through all stages of the sale. I have recommended them to all my family & friends & will always use them & ...
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By: Ian
Oct 05, 2012
View all comments (1)
Karen and Graham thank you for taking the time to post your comments regarding our company. Moving home is never easy and your chain (the buyer pulling out at the last minute) was not an easy one. We would like to take this opportunity of thanking you for your business and wish you our very best with your new lives in Paglesham and good luck with all the Work! Ian Williams and all the team at Williams and Donovan ...

“I sold and purchased through Williams and Donovan this summer. ......”

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Oct 03,2012
Minithumbup
By: 'Clive'
Oct 03,2012
2 people found
this helpful
I sold and purchased through Williams and Donovan this summer. Although Hockley is small, we have a good choice of agents to choose from, but these were recommended by a friend. I was very impressed with the attentiveness of all of the staff (not just ...
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“I received an excellent service from Williams and Donovan and ......”

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Sep 26,2012
Minithumbup
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James
By: 'Lucie'
Sep 26,2012
3 people found
this helpful
I received an excellent service from Williams and Donovan and would thoroughly recommend them to sell or buy a property. James went above and beyond his job role to ensure that our sale was completed in the shortest time possible. It was such a long ...
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“First class service from start to finish! Could not recommend ......”

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Aug 29,2012
Minithumbup
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Ian
By: 'Mr'
Aug 29,2012
2 people found
this helpful
First class service from start to finish! Could not recommend them more. Went way and beyond their duty to help! Many many thanks!...
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“We found a new house for sale and arranged a ......”

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Aug 14,2012
Minithumbup
By: 'Richard'
Aug 14,2012
3 people found
this helpful
We found a new house for sale and arranged a viewing with them all very professional and very promptly handled. We fell in love with it straight away and instructed them to sell our house, and this was achieved within 24 hours of going on the ...
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“I was chasing a house for over 7 months, there were ......”

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Aug 08,2012
Minithumbup
By: 'Tony'
Aug 08,2012
3 people found
this helpful
I was chasing a house for over 7 months, there were times when i thought it was not going to happen. Paul at Williams & Donovan was awesome with regards to his continual communication and help throughout. A few main stakeholders played a part in me getting ...
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“The first thing Ian did right was value our property ......”

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Aug 01,2012
Minithumbup
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Ian
By: 'Matt'
Aug 01,2012
3 people found
this helpful
The first thing Ian did right was value our property correctly. We didn't choose Williams and Donovan initially (but wish we had have done) perhaps because the other agents flattered our property with higher valuations. We went on the market with a couple of agents ...
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“a great team professinal honest and helpful at all stages...”

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Jul 01,2012
Minithumbup
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Ian
By: 'terry'
Jul 01,2012
2 people found
this helpful
a great team professinal honest and helpful at all stages...
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By: ian
Jul 01, 2012
View all comments (1)
We have spoken to the client and they meant to tick 5 Stars how can we rectify? regards Ian Wiliams ...

“We had been let down on the purchase of a ......”

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Jun 23,2012
Minithumbup
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Joanne
By: 'Debbie'
Jun 23,2012
3 people found
this helpful
We had been let down on the purchase of a property and therefore needed to secuare an alternative property quickly. Ms Jones assisted our property search, listened to what we wanted and immediately found a suitable property for us. During the purchase she kept me ...
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“I had never had much faith in Estate Agents until ......”

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Jun 15,2012
Minithumbup
By: 'Sue'
Jun 15,2012
3 people found
this helpful
I had never had much faith in Estate Agents until recently when Williams and Donovan acted as agents for selling our property and buying another one. The service was quick and efficient in the early stages through valuation, advice and arranging the advertisement. Following that ...
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“Very helpful and knowledgable about various properties we viewedOnce we ......”

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Jun 12,2012
Minithumbup
By: 'Ian'
Jun 12,2012
3 people found
this helpful
Very helpful and knowledgable about various properties we viewed Once we had selected our property, he acted as a good go between with the seller Always available to discuss progress and liase with the seller. Overall a good well run company...
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“Our property was sold in less than 24 hours. Unfortunately the ......”

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Mar 06,2012
Minithumbup
By: 'hels1'
Mar 06,2012
3 people found
this helpful
Our property was sold in less than 24 hours. Unfortunately the chain collapsed just before exchange but our estate agent was on hand to put our property back on the market without us losing the property we we're purchasing :-) Our property sold again for the ...
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

In the unlikely circumstance a client feels unhappy with our service we have a in house complaints procedure however failing this we subscribe to the National Association of Estate Agents and the Property Ombudsman who act as a third party to resolve disputes.
Last updated at 11:24 AM 25/09/2017 by Tom

Awards won by Williams & Donovan, Hockley SS5 4QU



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