100% lettings valuation accuracy
43% lettings fee satisfaction
Sep 08,2014
Sep 08,2014
2
people found
this helpful
this helpful
On entering the property for the first time the house was covered in dust and debris from work done over summer which delayed our move in date by several months. (No money was refunded to us due to this we were just expected to pay and wait). Despite being advertised with a garage we were not given any way into the garage despite constantly asking for a key.
On moving out of the property I cleaned the room as requested by the agency and deposited my key. I was told that the room would be checked the following day but a month later was told that my room was a mess and I needed to pay for cleaning from my deposit, this is after they had allowed another tenant to rent the room! The mess they referred to was him in the process of moving in.
I was the only tenant leaving the property and so the agency decided to keep hold of the deposit until all tenants had moved out a year later. This meant I was without a deposit for a year. On calling them back once the year was through they told me I couldn't have any of the deposit back as the tenants from the year when I wasn't there had left it in such a bad state that they had to use my deposit as well to cover the damages. I stated that this was unfair and the response I was given was that '£200 isn't that much anyway'!
My entire experience with letwithease was utterly shambolic and I am in the process of blacklisting the company through my university.
I hope they enjoy the holiday/bonus they receive from the money they took from me and feel proud to be part of such a stellar workforce.
On moving out of the property I cleaned the room as requested by the agency and deposited my key. I was told that the room would be checked the following day but a month later was told that my room was a mess and I needed to pay for cleaning from my deposit, this is after they had allowed another tenant to rent the room! The mess they referred to was him in the process of moving in.
I was the only tenant leaving the property and so the agency decided to keep hold of the deposit until all tenants had moved out a year later. This meant I was without a deposit for a year. On calling them back once the year was through they told me I couldn't have any of the deposit back as the tenants from the year when I wasn't there had left it in such a bad state that they had to use my deposit as well to cover the damages. I stated that this was unfair and the response I was given was that '£200 isn't that much anyway'!
My entire experience with letwithease was utterly shambolic and I am in the process of blacklisting the company through my university.
I hope they enjoy the holiday/bonus they receive from the money they took from me and feel proud to be part of such a stellar workforce.
What agent could do to change your mind?
I wish they had an ounce of humanity and morality. I paid for a service and received nothing but the bare minimum throughout my time with them.Attached Filesnbsp;
Comment on agent fees
We paid for a garage and received no garage
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Sep 15, 2014
As publisher of this review I wish to take down what has been said due to threat of legal action. Many thanks.
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Latest Reviews
21st Oct 2016
reviewed by 'Laura'
5th Oct 2016
reviewed by 'KM778'
9th Apr 2015
reviewed by 'Gloucester'
14th Nov 2014
reviewed by 'Amazing'
Opening Hours
Address
Let With Ease
401 Gloucester Road
Horfield,Bristol
City of Bristol
BS7 8TS
01179838383
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Lettings | 100% | 43% | £256 | £1,800 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 2 | 0 | 4 | 5 | 0 | 0 | 0 | 0 | 0 | 0 |
Areas covered
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Nov 19,2016
Nov 19,2016
1
people found
this helpful
this helpful
I have used letwithease over the last 3 years and have been very pleased with their service and professionalism. They are fair, courteous, and are always willing to help! I would recommend them......
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Comment on agent fees
Agent fees are good
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Oct 21,2016
Oct 21,2016
4
people found
this helpful
this helpful
Students, please do not use Letwithease! They will try get as much money as possible out of you, there are fees for everything (some of which other letting agencies don't have like fees to change your guarantor), the customer service is poor... I have had ...
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Comment on agent fees
Ridiculously overpriced
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Oct 05,2016
Oct 05,2016
1
people found
this helpful
this helpful
I have been very happy with the service I have received from LWE, throughout the years. I mostly deal with Jackie and I must commend her professionalism and diligence. I would recommend this company to anyone looking for a reliable letting agent to manage their ...
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Apr 09,2015
Apr 09,2015
5
people found
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this helpful
I don't feel this box's text limit is sufficient to fully express my dissatisfaction with this agency and how strongly I would advise people to stay away at all costs.
In short-
I was pressured into moving in on a date a week away being ...
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What agent could do to change your mind?
Very high fees despite advertising they charge none- lots of hidden charges.Attached Filesnbsp;
Comment on agent fees
Very high fees despite advertising they charge none- lots of hidden charges.
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Nov 14,2014
Nov 14,2014
1
people found
this helpful
this helpful
I found the team to be very helpful throughout the process of finding a new and suitable property, especially Jack Parfitt. It was an easy and informative experience and I would recommend the agency to anybody looking to find a new place to live....
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Comment on agent fees
I found the fees to be very competitive and the service very good value for money.
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Sep 30,2014
Sep 30,2014
2
people found
this helpful
this helpful
Really poor service when reporting problems whilst renting the property. Twice they entered the property without my consent and both times this gone reported back to letwithease but it still happened. When I checked out I was charged for fixing the washing machine that got ...
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What agent could do to change your mind?
Really poor service when reporting problems whilst renting the property. Twice they entered the property without my consent and both times this gone reported back to letwithease but it still happened. When I checked out I was charged for fixing the washing machine that got blocked when I was renting the property and I basically got accused of managing to block it in 2 months when I had previously reported problems with it and got ignored. Tried to dispute my deposit but they tried to charge 100 pounds if did it. Would not advise using this letting agency.Attached Filesnbsp;
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Sep 08,2014
Sep 08,2014
2
people found
this helpful
this helpful
On entering the property for the first time the house was covered in dust and debris from work done over summer which delayed our move in date by several months. (No money was refunded to us due to this we were just expected to pay ...
read full review
read full review
What agent could do to change your mind?
I wish they had an ounce of humanity and morality. I paid for a service and received nothing but the bare minimum throughout my time with them.Attached Filesnbsp;
Comment on agent fees
We paid for a garage and received no garage
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Yes
Sep 15, 2014
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(1)
As publisher of this review I wish to take down what has been said due to threat of legal action. Many thanks. ...
Feb 04,2014
Feb 04,2014
5
people found
this helpful
this helpful
Unfortunately the experience we have had with this agent is poor, before we moved in we were assured that there had been a professional clean, no way! A professional does not leave marks on windows dust on shelves rubbish under beds! After several emails to ...
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What agent could do to change your mind?
See aboveAttached Filesnbsp;
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Oct 20,2013
Oct 20,2013
0
people found
this helpful
this helpful
I am actually quite shocked reading through some of the comments made on here. I don't usually write reviews online but I was genuinely pleased with the customer service I received from Let with ease following my recent move in that I thought I would ...
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Oct 21, 2013
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(1)
I would like to thank you for this lovely review. We work very hard to offer our clients the best possible service in what is not always the easiest industry in which to work. I am glad you found our service to be good and that you took the time to write this review. Please remember any problems with your property please do not hesitate to contact he team. Our help-desk is open 24 hours a day.
Caroline LIndegaard ...
Aug 25,2013
Aug 25,2013
0
people found
this helpful
this helpful
I was a tenant with let with ease in two different properties for 2 years. I have always found them to be polite, courteous and thorough in their work. Maintenance problems were addressed quickly and we were kept informed of progress at all times. Let with ...
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Sep 19, 2013
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Thanks for this lovely review we are very grateful. All our staff team work very hard to offer the best possible standards and are constantly striving to improve still further. It takes time and effort to write a review so we are really pleased that you took the time. ...
Feb 03,2013
Feb 03,2013
0
people found
this helpful
this helpful
I have been a tenant with this company for just under 2 years and have just moved to another house with them. I am shocked to read some of the negative reviews here, my dealings with them have always been positive. Yes we've had problems with ...
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
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