Hi,
We appreciate your comments and feedback. At Times Place, our aim is to deliver exceptional service to all of our clients. I am sorry that your experience with us did not meet your expectations and for any inconvenience caused. However, I would like to point out that we are a reputable agency serving the local community with over 15 years of experience in the property sector. We also have a large number of clients that are more than satisfied with the service they receive at Times Place. Please do refer to some of the positive reviews on this website. I am disappointed that you are one of the very few who feel that your expectations have not been met. I can assure you that we aim to keep both the buyers and sellers needs in mind when assisting with a residential sale.
In regards to your situation, normally it is at the vendor's discretion whether they decide they can get more for their property and are willing to stay in the market for longer. Unfortunately, often the markets move quickly; the vendor was aware of this and decided to take the opportunity. This is one of the reasons we aim to be pro-active on the sales progression side and push towards completion from our end to ensure both parties are happy. Thus, as you stated above we also thought everything was going well". Moving forward I ensured that I informed you promptly and offered you the opportunity to revise your offer at the request of the seller. You were than able to make an informed decision of whether to proceed further with the sale. I will assert myself and state that at no point was there any blackmailing involved. In your case, you weighed up the pros and cons and chose to proceed.
I know this is not the ideal situation to be in and believe me I am working with my team to try various strategies to speed up processes so clients like yourselves are not left feeling disappointed. I would encourage you to contact me and I would be happy to discuss this further.

Please email me on [email protected]

Zak