50% lettings valuation accuracy
0% lettings fee satisfaction
Sep 07,2014
Sep 07,2014
9
people found
this helpful
this helpful
I urge people not to use this company to rent out your property. As I learnt to my peril, they are only interested in collecting the commission.
My property was turned into a brothel by the tenant they had allegedly vetted. I was called by the police a couple of months ago who were very keen to know who the letting agent was, as it was deemed to be their responsibility. They were very responsive to the police, and jumped into action to clear people from my flat and put up an abandonment notice when the tenant fled. However, when it came to responding to my needs, it was a very different story. The police told me that the tenant named on my agreement, probably never actually existed and that the agent had not vetted them properly. I was not even two months into the second year of a two year contract. Not only did they did not return my first year deposit, they actually charged me for the two months into the second! As soon as I asked for the deposit to be returned ( I had stupidly thought they may do this as a gesture of goodwill), the nice friendly customer service tones were gone, and there emails from their Head Office staff were written in legalise. They maintained that I should be looking for compensation from the tenant! The tenant that disappeared without a trace, and as the police said, was unlikely to be the person named on my agreement because she was not properly vetted by them in the first place. I have since found out this is pretty standard behaviour from them. Too much to write here, but in short be warned, do not use this company.
My property was turned into a brothel by the tenant they had allegedly vetted. I was called by the police a couple of months ago who were very keen to know who the letting agent was, as it was deemed to be their responsibility. They were very responsive to the police, and jumped into action to clear people from my flat and put up an abandonment notice when the tenant fled. However, when it came to responding to my needs, it was a very different story. The police told me that the tenant named on my agreement, probably never actually existed and that the agent had not vetted them properly. I was not even two months into the second year of a two year contract. Not only did they did not return my first year deposit, they actually charged me for the two months into the second! As soon as I asked for the deposit to be returned ( I had stupidly thought they may do this as a gesture of goodwill), the nice friendly customer service tones were gone, and there emails from their Head Office staff were written in legalise. They maintained that I should be looking for compensation from the tenant! The tenant that disappeared without a trace, and as the police said, was unlikely to be the person named on my agreement because she was not properly vetted by them in the first place. I have since found out this is pretty standard behaviour from them. Too much to write here, but in short be warned, do not use this company.
What agent could do to change your mind?
They should have returned my fee. Offered to cover the cost of the professional clean.Attached Filesnbsp;
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Latest Reviews
22nd Feb 2015
reviewed by 'Cat'
7th Sep 2014
reviewed by 'Joanne'
21st Jul 2014
reviewed by 'Flavio'
Opening Hours
Address
JAC Strattons
10 The Mall, Ealing
Ealing,London
Greater London
W5 2PJ
020-8566-1001
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Lettings | 50% | 0% | £2,200 | £2,200 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 0 | 2 | 0 | 1 | 0 | 0 | 0 | 0 | 0 | 0 |
Areas covered
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Feb 22,2015
Feb 22,2015
11
people found
this helpful
this helpful
They are very kind and friendly until they get your money. They have hidden fees about whom they don't inform clients before holding deposits . They don't give holding deposit forms. If you don't get property they don't return to you part of your money . Be ...
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Sep 07,2014
Sep 07,2014
9
people found
this helpful
this helpful
I urge people not to use this company to rent out your property. As I learnt to my peril, they are only interested in collecting the commission.
My property was turned into a brothel by the tenant they had allegedly vetted. I was called by ...
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read full review
What agent could do to change your mind?
They should have returned my fee. Offered to cover the cost of the professional clean.Attached Filesnbsp;
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Jul 21,2014
Jul 21,2014
7
people found
this helpful
this helpful
Make sure that you read the fine-print before signing the contract.
I had a tenant who had lived at my property for over four years, and i was paying 10% commission per year.
Having renewed the contract in February, in June my tenant decided he wished ...
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Comment on agent fees
10% + V.A.T.per year + tenancy renewal fee.
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
No procedure available.
