96% sales valuation accuracy
100% sales fee satisfaction
Sep 06,2014
Sep 06,2014
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Northwood are an extremely devious and fraudulent bunch who will take as much money off you as they can without a second thought to the affects that their greed will have on the people who they are meant to be working with and for. The guaranteed rent scheme that they run is a particularly clever idea as they become the tenant and sub let to you leaving you with very little rights as a renter and with no direct contact with the home owner. So when jobs need doing they can make up stories about the owner not getting back to them when in fact they were never told. They control all communication and therefore can lie to both sides and make a lot of extra money doing so. We managed to contact the owner eventually as there was a serious structural maintenance issue that was not getting solved. Not only had they not told them about it but we also discovered that the huge sum we had to pay upfront to move in (which they convinced us was the only way we would be accepted by the owner) was a farce and the owner knew nothing about it. We also discovered they had been charging the owner admin fees for chasing rent collection from us when we never once paid late. My advice is if you are dealing with these guys then record everything, keep yourself protected and remember they only have their oen interests in mind. Not a nice company at all.
What agent could do to change your mind?
They could have been honest and played the long game rather than trying to squeeze every penny they could out of both sidesAttached Filesnbsp;
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Latest Reviews
28th Sep 2022
reviewed by 'Andrew Sims'
5th Jul 2022
reviewed by 'Mrs Boon'
15th Feb 2022
reviewed by 'Andy'
6th Nov 2020
reviewed by 'Janet'
15th Oct 2020
reviewed by 'Tanya'
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 96% | 100% | £133,000 | £480,000 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 44 | 0 | 90 | 5 | 28 | 0 | 7 | 1 | 6 | 0 |
Areas covered
- BA12
- Warminster
- BA13
- Westbury
- BA14
- Frome
- BA15
- Trowbridge
- BA14
- Chippenham
- SN12
- Melksham
- SN14
- Calne
- SN15
- Mere
- SN11
- Bradofr on Avon
Services offered
- Sales
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- Conveyancing
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Dec 27,2023
Dec 27,2023
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I recently utilised the services of Northwood Real Estate Warminster in renting a delightful property on a short-term lease, I found their personnel to very understanding and professional, especially as I was arranging the rental from western Canada and as such was unable to view ...
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Sep 28,2022
Sep 28,2022
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AS a landlord I have had close contact with Martin and his team.
I have always been very impressed by the honesty and integrity that they have. Their professional ism , should be a shining example to others in the industry.
They seek to ensure that ...
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Jul 05,2022
Jul 05,2022
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Thank you to Sacha and Sam at Northwood for all there help in selling our home, they were always available straight away to do the viewings, they are professional and went above and beyond to help us when we need them!
Fantastic service from start ...
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Feb 15,2022
Feb 15,2022
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Helpful throughout the sale of my late mother's home. Constant updates by a friendly team who showed honesty and integrity....
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Oct 15,2020
Oct 15,2020
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Absolutely brilliant and endlessly helpful and patient.
I’m so grateful to the Northwood team, they have been so lovely and coped with my barrage of questions and emails.
Highly recommended.
Thank you for all your help!
Tanya...
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Oct 13,2020
Oct 13,2020
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Kirsty was always polite and friendly on the telephone, she also kept me well informed with the progress of my application, which was done efficiently and professionally....
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Oct 13,2020
Oct 13,2020
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Both Tracey and Kirsty are very responsive and was able to answer all our queries and questions. They were able to help us especially during our moving out process....
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Aug 05,2020
Aug 05,2020
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Seemless application process, Kirsty was very thorough and informative. Quick turnaround on the application too. Very appreciative if the quick turnaround....
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Aug 06, 2020
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Dear Ray, many thanks for taking the time to give your positive feedback, we really appreciate it. ...
Aug 04,2020
Aug 04,2020
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Kirsty was Very helpful, engaging and friendly. Arrived on time and allowed me to view the property without following me around...
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Jun 26,2020
Jun 26,2020
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Kirsty was so helpful and efficient with us, even when we are half way round the world! Thank you so much!...
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Jun 26, 2020
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Dear Kate, its great to have positive comments and we really appreciate you taking the time to do a review. Many thanks! ...
Jun 22,2020
Jun 22,2020
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Very helpful and pleasant. Have a great understanding and communication. They were efficient and polite any question I had they answered and explained perfectly...
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Mar 19,2020
Mar 19,2020
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Northwood have always been thoroughly professional in their dealings with us and I feel that they are always in total control of our property in Frome. We have had tenants move recently and Northwood have secured new tenants quickly and with a minimum of fuss. ...
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Mar 19, 2020
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Dear Martin and Sue, thank you so much for your great feedback. Your positive comments are just what we need at this very challenging time! Many thanks again from everyone at Northwood Warminster. ...
Mar 05,2020
Mar 05,2020
0
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A Letting agents with a difference. Sacha and Martin were fantastic they really understood my requirements and the tight timescale i had to find a property. Nice to deal with a company that provides the personal touch. I would highly recommend Northwood Warminster....
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Feb 27,2020
Feb 27,2020
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A really friendly and efficient agent. Sacha worked with us through showing us the rental property to organising check out. She was organised and quickly dealt with any enquires. I would definitely recommend this company....
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Feb 17,2020
Feb 17,2020
0
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Northwood were really helpful. We were able to view multiple properties on a tight schedule. Kirsty-marie in the Warminster branch stayed in touch with us throughout to keep us informed of developments. It made our house move really easy...
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Feb 18, 2020
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Hi Robert, thank you for your comments. We are so pleased that you had such a good experience and Kirsty-Marie really appreciates you taking the time to give this review. ...
Jan 25,2020
Jan 25,2020
0
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I’ve been dealing with Kerry Deeks in the Warminster branch. She is a wonderful lady, so kind & goes out her way to help in any way she can. Cannot thank her and praise her highly enough....
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Feb 01, 2020
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Thank you so much for taking the time to give us your lovely comments regarding Kerry. ...
Jan 08,2020
Jan 08,2020
0
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A very helpful letting agent. They have responded quickly when faults have occurred, such as the shower unit burning out and the decking becoming dangerous. This was repaired within a good time period.
Inspection visits have been notified well in advance and many have been ...
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Jan 13, 2020
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Thank you for your comments, we are pleased that you have had a very positive experience with us. ...
Jan 07,2020
Jan 07,2020
0
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Brilliant service so far from Kirsty-Marie at Northwood, Warminster. I am hoping to find and move into my first rental property and Kirsty has been so efficient and incredibly helpful by answering so many of our questions. Thank you so much !!...
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Jan 04,2020
Jan 04,2020
0
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Such a breath of fresh air to have a fantastic experience with an estate agent these days. Kerry has been very attentive and patient with our hundred questions and very quick to get back to us when we need something. We are very excited to ...
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Jan 03,2020
Jan 03,2020
0
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Friendly and efficient service. Kirsty-Marie helped us find and secure a property within a day - great service! Good range of properties were available to look at....
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Dec 04,2019
Dec 04,2019
0
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After reporting an issue in my rented property. Kirsty Mead of Northwood Warminster and the maintenance man Glen got the issue solved quickly and to a very high standard. I am very happy with the service that has been provided. Thankyou very much :)....
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Oct 30,2019
Oct 30,2019
0
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With Kirsty's help, the Landlord finally replaced the boiler which is an excellent result after almost two years in the property....
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Oct 16,2019
Oct 16,2019
0
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We were pleased with the service we received from Kirsty at Northwood. She always communicated well which is important to us....
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Oct 09,2019
Oct 09,2019
0
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Myself and a friend have just rented a property through Northwood, Kirsty was very helpful and made the whole process run smoothly. She answered all of our questions quickly and helped guide us through the process. Thank you so much!...
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Oct 10, 2019
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Hi Lydia, thank you for taking the time to give your positive comments on the service you have received from Kirsty, its very much appreciated. ...
Sep 13,2019
Sep 13,2019
0
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Am glad on the work that Kirsty Mead is doing for 134 Tetbury Hill, as the Landlord it make things smooth as our lives tend to be busy and knowing that the tenants are looked after and the house is maintained well.
Well done, and thanks ...
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Aug 31,2019
Aug 31,2019
0
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Kirsty Marie was very accommodating to me and met me at the property after I missed the I initial viewing by miscommunications. She was very helpful, friendly and had a real sense of enthusiasm for the property which helped me to visualise myself there, to ...
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Sep 03, 2019
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Hi Krista, thank you for taking the time to write such a positive review. We are so pleased that Kirsty Marie was able to help you see yourself living in the property that you have applied for. ...
Aug 16,2019
Aug 16,2019
0
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Excellent friendly staff, who went above and beyond to get us the property we wanted.
Also used Northwood when i sold previous property.
Cant praise them enough!...
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Aug 16, 2019
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Thanks Adam, its been a pleasure helping you. ...
Aug 16,2019
Aug 16,2019
0
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I highly recommend Northwood for there outstanding service, they were professional and responded to my my every question promptly and efficiently kind regards Kerry Cathro...
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Aug 12,2019
Aug 12,2019
0
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I experienced the Northwood brand, many years ago when I first dealt with Fiona after I bought my first buy to let property in the Westbury area. At the time, she was helpful and very professional. More recently, I have had dealings with Sam, lettings ...
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Aug 09,2019
Aug 09,2019
0
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Sam's the man!
Northwood Warminster have been spot on helping us deal with a tenancy that went toxic. Our previous Agents were not up to the mark, but since Northwood took over, they have been very proactive and I am much more confident now of ...
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Kirsty Mead
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Tracey Hankin
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Sacha Cooke
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Fiona Bradbury
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Tenant Fees
Holding Deposit (per tenancy)
Maximum of 1 weeks rent (per tenancy)
This may be a non-refundable payment
This fee is non-refundable should you decide not to progress your application/sign your tenancy agreement within 15 Calendar days (unless otherwise mutually agreed) or if you have given false/misleading information on the application form or any applicant fails a Right to Rent check.
It will be returned to you in the event the landlord is unable to proceed
Security Deposit
- 5 Weeks Rent
- This is to cover any damages, dilapidations & defaults on the part of the tenant during the tenancy.
During the Tenancy (payable to the Agent)
Payment of interest for the late payment of rent 3% above Bank of England base rate.
During the Tenancy if permitted and applicable.
Utilities – gas, electricity, water and sewerage
Communications – telephone and broadband.
Installation of cable/satellite.
Subscription to cable/satellite supplier.
Television licence.
Council Tax.
Lost Keys
Tenants are liable for the actual cost of replacing any lost key(s) or other security device(s). If the loss results in locks needing to be changed, the actual costs of a locksmith, new lock and replacement keys for the tenant, landlord & any other persons requiring keys will be charged to the tenant, If extra costs are incurred there will be a charge of £15.00 per hour (Inc VAT), if appropriate, for the time taken replacing any lost keys or security devices
Last updated on 04/06/2019, 2:30 PM by Northwood WarminsterPending
£50 (inc VAT) to cover agents costs in contacting landlord, taking landlord instructions & preparations of new contracts (if required) & system adjustments.
Last updated on 04/06/2019, 2:36 PM by Northwood WarminsterChange of Sharer
£50 (inc VAT) per replacement tenancy or any reasonable costs incurred if higher:
To cover the costs associated with amending the tenancy agreement to reflect the change.
Pending
£50 (inc VAT) to cover agents costs in contacting landlord, taking landlord instructions & preparations of new contracts (if required) & system adjustments
Last updated on 04/06/2019, 2:38 PM by Northwood WarminsterEarly Termination
If authorisation is given allowing you to vacate the premises before the expiration of any tenancy agreement, you may be liable for the following:
i) Rent up to the date on which the premises are re-let or the expiration of the tenancy agreement, whichever is the sooner
ii) Council tax, water rates, gas and electricity charges along with any other bills which are your responsibility under the tenancy agreement up to the date the premises are re-let, or the expiration of the tenancy agreement, whichever is the sooner
iii) There will be a charge, if appropriate, for the landlord’s costs for re letting the property.
iv) These costs will be no more than the maximum amount of rent outstanding
Other permitted payments.
Any other permitted payments not included above, for breaches of contract or under the relevant legislation including contractual damages.
Permitted Payments
Please note: Should you report a maintenance issue with the property and a contractor is called out and their investigations find that the fault has been caused by the tenant/s or an associate of the tenant/s, or alternatively no fault exists, any cost for this call out will be the responsibility of the tenant/s. Northwood reserve the right to deduct any unpaid monies from the deposit.
Last updated on 04/06/2019, 2:39 PM by Northwood WarminsterKindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
Members of the Property Ombudsmen.
Complaint is put in writing and addressed to the Director.
If not satisfied with the response then write to the Property Ombudsman.
Last updated at 11:19 AM 03/02/2020 by allAgents
Complaint is put in writing and addressed to the Director.
If not satisfied with the response then write to the Property Ombudsman.
Northwood will respond in writing, and if in your opinion do not give you a satisfactory explanation you can then take your complaint to the 'Property Ombudsmen' who are an independent redress scheme. Thank you for bringing this matter to our attention.