64% sales valuation accuracy
83% sales fee satisfaction
Sep 04,2014
Sep 04,2014
3
people found
this helpful
this helpful
Having rented properties for fourteen years, this is the worst agency my husband and I have ever used.
We reported a minor issue with leakage in january, then monthly after this- nothing was done about this until JULY, when a huge leak came through the kitchen ceiling. Also the leak caused the growth of fungus- they came and took photos, but again, nothing was done! Ditto about the mould in my asthmatic son's bedroom, or the bathroom.
Their admin process almost cost us our new house, when they refused to give our new agency a tenant's reference (which they charged us for- honestly, what do these people think their job description is, and shouldn't such a thing be what they're paid to do?) as they refused to give it until we'd given notice on their property- leaving us in the precarious position of having to give notice, but not yet secured the new property. Which is a disgusting way to treat tenants who had paid £700 a month for three years without missing a single payment or causing any damage to the property.
Upon vacation of the property, we were charged for removal of a net curtain that was in the property when we moved in, the removal of a washing line that belonged to the house, and £5 per light bulb when they cost pennies in the shops.
They also insisted to deep-cleaning a threadbare carpet, despite it not being clean when we moved in. In fact the woman I spoke to seemed amazed when I told her we weren't going to leave the property in a better condition than it was in when we moved into it. Her comments were, "Tenants are always telling me that they don't think they have to leave a house spotless as it wasn't when they moved in!" My reply? "Stop renting out filthy houses then, if you want people to leave them clean when they leave."
We don't expect to receive any deposit back, and to be honest we don't care. We're just moving on and putting this agency behind us, but will be warning every family and friend member who ask us for agency recommendations to stay firmly away from Belvoir Lettings.
We reported a minor issue with leakage in january, then monthly after this- nothing was done about this until JULY, when a huge leak came through the kitchen ceiling. Also the leak caused the growth of fungus- they came and took photos, but again, nothing was done! Ditto about the mould in my asthmatic son's bedroom, or the bathroom.
Their admin process almost cost us our new house, when they refused to give our new agency a tenant's reference (which they charged us for- honestly, what do these people think their job description is, and shouldn't such a thing be what they're paid to do?) as they refused to give it until we'd given notice on their property- leaving us in the precarious position of having to give notice, but not yet secured the new property. Which is a disgusting way to treat tenants who had paid £700 a month for three years without missing a single payment or causing any damage to the property.
Upon vacation of the property, we were charged for removal of a net curtain that was in the property when we moved in, the removal of a washing line that belonged to the house, and £5 per light bulb when they cost pennies in the shops.
They also insisted to deep-cleaning a threadbare carpet, despite it not being clean when we moved in. In fact the woman I spoke to seemed amazed when I told her we weren't going to leave the property in a better condition than it was in when we moved into it. Her comments were, "Tenants are always telling me that they don't think they have to leave a house spotless as it wasn't when they moved in!" My reply? "Stop renting out filthy houses then, if you want people to leave them clean when they leave."
We don't expect to receive any deposit back, and to be honest we don't care. We're just moving on and putting this agency behind us, but will be warning every family and friend member who ask us for agency recommendations to stay firmly away from Belvoir Lettings.
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Latest Reviews
9th Dec 2021
reviewed by 'Joshua'
24th Mar 2018
reviewed by 'Sara'
10th Mar 2018
reviewed by 'Beema'
19th Jan 2018
reviewed by 'Carrieann'
3rd Jan 2018
reviewed by 'Ray'
Opening Hours
Address
Belvoir
16 Marmion Road
Southsea,Portsmouth
Hampshire
PO5 2BA
02392 735863
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 64% | 83% | £0 | £0 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 2 | 1 | 8 | 4 | 0 | 0 | 0 | 0 | 1 | 0 |
Areas covered
- PO1
- Southsea
- PO2
- Portsmouth
- PO3
- PO4
- PO5
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Rankings
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Latest Properties
No Properties
Dec 09,2021
Dec 09,2021
0
people found
this helpful
this helpful
This Belvoir branch in Portsmouth & Southsea were managing several of our flats but now they are managing NONE.
They are INCOMPETENT and the WORST residential managing agents we have ever used in our 96 years of operating.
Belvoir NEVER inspected our flats in several years.
Belvoir ...
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Mar 24,2018
Mar 24,2018
0
people found
this helpful
this helpful
I had recently moved to Portsmouth in a really nice apartment, Thanks to Dave, he was amazing,efficient and the whole process was made really easy with Belvoir...
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Comment on agent fees
Good
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Mar 10,2018
Mar 10,2018
1
people found
this helpful
this helpful
We can't recommend Belvoir highly enough! Renting our flat couldn't have been easier or more stress-free. Dave Whyte found us the perfect tenant amazingly quickly and made the whole process easy and straightforward. We can now go away knowing that our home is being well ...
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Comment on agent fees
Fees were very reasonable.
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Jan 19,2018
Jan 19,2018
1
people found
this helpful
this helpful
I was looking for a property with my 6 month old daughter and rang belvoir southsea to see if they could help at all, I spoke to david who was amazing and I got to view a 2 bedroom flat few days later, I moved in within ...
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Comment on agent fees
The fees are fair
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Jan 05,2018
Jan 05,2018
0
people found
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Really good letting agent. Extremely helpful and informative. Nothing too much trouble and always happy to help and responds quickly which is very refreshing!...
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Comment on agent fees
As per market rates
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Jan 03,2018
Jan 03,2018
0
people found
this helpful
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Very happy with the service I received from Belvoir.
Having struggled to find a decent flat at a reasonable rent in my particular circumstances, having recently returned to the area and being between work contracts, I found Belvoir came up trumps. Very friendly and helpful ...
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Comment on agent fees
Very reasonable
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Nov 22,2017
Nov 22,2017
0
people found
this helpful
this helpful
David has made my move to my new home very easy. He was very professional and friendly all the time till I had my keys.
The support I had from him took off all the fear from dealing with an estate agency for the first ...
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Nov 20,2017
Nov 20,2017
0
people found
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the team at Belvoir have gone that extra mile beyond the extra mile you expect them to go in this highly compete market. Friendly communication and 'letting you know what is going on' is excellent and when it comes to getting results these guys are ...
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Comment on agent fees
market rate
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Nov 19,2017
Nov 19,2017
1
people found
this helpful
this helpful
Very personal approach. David helped us on every single stage of renting a new flat. His attitude was very positive and professional so we felt that he was the right person in the agency....
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Comment on agent fees
I thought that the agents fees where acceptable
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Nov 15,2017
Nov 15,2017
0
people found
this helpful
this helpful
David Whyte has been very attentive in finding a new tenant for my flat at a very bad time of year. He is very pleasant and easy to talk to...
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Comment on agent fees
I am a tenant so N/A
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Nov 14,2017
Nov 14,2017
0
people found
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I am a business owner in Waterlooville and needed accommodation for my employee. The only people who were immediately helpful were belvoir in Waterlooville. They explained everything in easy ways and were polite and good to talk to. They told us what was happening all ...
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Comment on agent fees
The fees were amazing
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Nov 14,2017
Nov 14,2017
0
people found
this helpful
this helpful
I moved here from Romania with My Girlfriend and Belvoir helped me straight away to find a flat and explained everything that was happening. They are happy honest staff who care about people...
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Comment on agent fees
The fees were the best i could find
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Dec 23,2014
Dec 23,2014
3
people found
this helpful
this helpful
This agency is the worst in portsmouth with the highest rates... They have made my life hell since day one .. We had a lot problems with leaking ... Broken keys were handed over... There money grabbers that take money off you for fixing problems that u ...
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What agent could do to change your mind?
The agents should be trained ... If it was a review on how well they can sit down on there nice lil red chairs and do nothing allday apart from playing Facebook on there laptops then they would five star! But it's not and there uselessAttached Filesnbsp;
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Sep 04,2014
Sep 04,2014
3
people found
this helpful
this helpful
Having rented properties for fourteen years, this is the worst agency my husband and I have ever used.
We reported a minor issue with leakage in january, then monthly after this- nothing was done about this until JULY, when a huge leak came through the ...
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read full review
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Aug 21,2014
Aug 21,2014
4
people found
this helpful
this helpful
This agency are horrible. Always quick to take their money but never stick to their end of the deal. It takes them months to fix problems in the property whenever there is any. They just sit in their office and do absolutely no work at ...
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Dec 13,2012
Dec 13,2012
8
people found
this helpful
this helpful
SH*TE!!! terrible people at a terrible office. When moving in the place was dirty but when shown around the agent kept commenting that the last tenants left it so clean, being nice I smiled and kept my thoughts to myself. When we moved in ...
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What agent could do to change your mind?
They could have given us working keys, lightbulbs and realised that the place was cleaner when we left than when we moved in! Terrible letting agent, they should be fired and closed down.Attached Filesnbsp;
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
https://www.tpos.co.uk/
Last updated at 9:24 AM 05/09/2017 by Helen Bennett
Best Letting Agent in PO5 
