0% lettings valuation accuracy
0% lettings fee satisfaction
Sep 03,2014
Sep 03,2014
4
people found
this helpful
this helpful
We have been letting an apartment from Countrywide Lettings in Glasgow for the last 10 months. This has been our absolutely worst experience with a letting agency to date. Usually we don't care enough to write reviews about anything, but we have endured so much neglect, indifference, money grabbing tactics and lack of respect from them that we decided to make an exception, so that people know what they're dealing with before they sign a lease with them. A few examples:
1. 5 days after we moved in we woke up in the middle of the night because rainwater was pouring directly on us. We called the 24/7 emergency repairs number Countrywide had provided us with and were told that they won't come because it's not in their contract. Why did they even bother to give us the number then? Next morning we called and asked for someone to come over and fix it. Someone came 25 days later, after numerous more calls, hours waiting on phone queues, the shower breaking as well leaving us without hot water for a few days and us getting enraged and threatening to deal with them through Shelter Scotland.
2. Most of the issues we have reported to them have still not been fix. We are happy if we get hot bathing water with them; we don't bather anymore with trivial issues such as broken walls (from the beginning) they were supposed to fix a week after we came in, expensive electricity tariffs, mouldy ceilings because of the leaks they did not fix in time.
3. We have been asked to pay trivial fees in every occassion. The latest one was 2 weeks ago when we paid £30 for a reference fee since we're moving to another apartment. Needless to say, 2 weeks later and having sent them all the necessary documents TWICE, today a new lady on the line told me we need to pay them again. And I had to wait (and pay) for 10 minutes on a phone queue to be told that.
4. On many occassions our desperation was so big that we had to go to their Glasgow office. Noone should have to deal with these people. They treated us condescendingly, rudely and basically redirected us betweem themselves and phone lines.
5. To prospective tenants: don't rent from them. Their system is a huge bureaucracy covering for a huge indifference, disrespect and incompetency. Only rent if you like waiting on phone lines.
6. To prospective property owners: Don't go with them, unless you want (a) your property damaged due to their neglect, (b) your tenants leaving every few months.
1. 5 days after we moved in we woke up in the middle of the night because rainwater was pouring directly on us. We called the 24/7 emergency repairs number Countrywide had provided us with and were told that they won't come because it's not in their contract. Why did they even bother to give us the number then? Next morning we called and asked for someone to come over and fix it. Someone came 25 days later, after numerous more calls, hours waiting on phone queues, the shower breaking as well leaving us without hot water for a few days and us getting enraged and threatening to deal with them through Shelter Scotland.
2. Most of the issues we have reported to them have still not been fix. We are happy if we get hot bathing water with them; we don't bather anymore with trivial issues such as broken walls (from the beginning) they were supposed to fix a week after we came in, expensive electricity tariffs, mouldy ceilings because of the leaks they did not fix in time.
3. We have been asked to pay trivial fees in every occassion. The latest one was 2 weeks ago when we paid £30 for a reference fee since we're moving to another apartment. Needless to say, 2 weeks later and having sent them all the necessary documents TWICE, today a new lady on the line told me we need to pay them again. And I had to wait (and pay) for 10 minutes on a phone queue to be told that.
4. On many occassions our desperation was so big that we had to go to their Glasgow office. Noone should have to deal with these people. They treated us condescendingly, rudely and basically redirected us betweem themselves and phone lines.
5. To prospective tenants: don't rent from them. Their system is a huge bureaucracy covering for a huge indifference, disrespect and incompetency. Only rent if you like waiting on phone lines.
6. To prospective property owners: Don't go with them, unless you want (a) your property damaged due to their neglect, (b) your tenants leaving every few months.
Was this helpful?
Yes
Yes
Agent Response / Add a Comment
You can use this form to reply to the above review or a displayed comment on the above review.
Browse popular links for estate agents, letting agents and properties nearby
Latest Reviews
3rd Sep 2014
reviewed by 'keithy1988'
31st Oct 2012
reviewed by 'lightfaceboy'
Opening Hours
Address
Countrywide Scotland
101-107 Wellington Street
City Centre,Glasgow
City of Glasgow
G2 2XT
0141 292 6262
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Lettings | 0% | 0% | £460 | £515 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 0 | 0 | 0 | 3 | 0 | 0 | 0 | 0 | 0 | 0 |
Areas covered
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
Advertise on
Members of
Rankings
Overall
Overall
Latest Properties
No Properties
Sep 03,2014
Sep 03,2014
4
people found
this helpful
this helpful
We have been letting an apartment from Countrywide Lettings in Glasgow for the last 10 months. This has been our absolutely worst experience with a letting agency to date. Usually we don't care enough to write reviews about anything, but we have endured so much neglect, ...
read full review
read full review
Was this helpful?
Yes
Yes
Sep 03,2014
Sep 03,2014
3
people found
this helpful
this helpful
Originally started my lease with the office listed, however at some point in the three and a half years they moved to Kersland street, and of course never bothered to tell anyone.
During our time here there was several issues, mostly annoying and kept expectations ...
read full review
read full review
What agent could do to change your mind?
They could have done their jobs, responded to issues, and not be jerks over cleanlinessAttached Filesnbsp;
Was this helpful?
Yes
Yes
Oct 31,2012
Oct 31,2012
9
people found
this helpful
this helpful
This company is very quick to take a lot of money from you. They demand holding fee over the phone and chare £140 admin. I was forced to take a 6 months contract as they did not accept my temporary work contract, past landlord references from other ...
read full review
read full review
What agent could do to change your mind?
When they offer they flat to me and demanded the money instantly they should have stuck to the move in date advertised and agreed when I paid upfront. They rent to be reassessed due to property condition. They should not charge such a high amount for admin, and should have told me when they gave me no option but to take a 6 months lease they they would again be charging more admin. They should make it clear on their web page and at viewings that all these charges will apply and will be expected on the spot, and that future paper work charges will be billed.Attached Filesnbsp;
Was this helpful?
Yes
Yes
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
No procedure available.
