67% sales valuation accuracy
67% sales fee satisfaction
100% lettings valuation accuracy
99% lettings fee satisfaction
Sep 03,2014
Sep 03,2014
4
people found
this helpful
this helpful
Shockingly poor service. We called the office within an hour of this property going onto the market and left our details. No response. my wife called the office next day to be told they were having problems contacting the current tenant but they would call back asap. Two days later I called to be told they still couldn't get hold of the tenant. No problem I said, we can look at very short notice and at their convenience. Over the weekend we emailed again to confirm we were still very interested. I had a call yesterday, Monday morning, from 'daniel' who told me the tenant was coming back off holiday that day and he would call him and call me back. This morning the property is marked up as Let Agreed!! I know how Rightmove works, they would have had to upload the change last night to get it live today, so they must have been referencing a prospective tenant yesterday when he told me they couldn't get hold of the current tenant. Why lie? just tell me you have another application proceeding and I would have been happy with that but to just bare face lie about something is ridiculous.
I'm actually a letting agent from another town moving home so I'm well aware of how the system works with some agents, but I was staggered by the depth of deceit from this office when the simple truth would have been quite acceptable.
I'm actually a letting agent from another town moving home so I'm well aware of how the system works with some agents, but I was staggered by the depth of deceit from this office when the simple truth would have been quite acceptable.
What agent could do to change your mind?
Jut telling the truth would have been a good start. What sort of training are they getting where its preferable to lie to potential customers rather than telling them the truth?Attached Filesnbsp;
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Latest Reviews
31st Aug 2018
reviewed by 'James'
27th Jun 2018
reviewed by 'Coladangelo'
8th Jul 2016
reviewed by 'happysi41'
20th Sep 2014
reviewed by 'Darren'
3rd Sep 2014
reviewed by 'Ray'
30th Nov 2013
reviewed by 'Justin'
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 67% | 67% | £232,000 | £232,000 |
| Lettings | 100% | 99% | £875 | £875 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 1 | 0 | 0 | 0 | 1 | 1 | 0 | 0 | 0 | 3 |
Areas covered
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Aug 31,2018
Aug 31,2018
8
people found
this helpful
this helpful
We placed our house on the market with them in April 2018, after our previous sale had fallen through the previous year.
The Manager, Rob, had high hopes and put a chap named George in charge of the sale.
Initially we had a viewing quite quickly ...
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Comment on agent fees
1% + VAT
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Jun 27,2018
Jun 27,2018
1
people found
this helpful
this helpful
Katie manages my rented property.She is always very helpful, professional and highly efficient. Great having her back after maternity leave. She was greatly missed as other members of the branch were mot so efficient....
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Comment on agent fees
Not sure about going rates..think it is acceptable...discount would be appreciated though !!
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Jul 08,2016
Jul 08,2016
2
people found
this helpful
this helpful
I had nothing but good service, very much on the ball. No objection in paying the fee to Wilson Peacock....as my sale fell through twice, but no let up, finally third time lucky...... Thanks Wilson Peacock...
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Comment on agent fees
No problem with fee, as I feel they earnt
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Sep 20,2014
Sep 20,2014
4
people found
this helpful
this helpful
Two points of gross issue.
This agent left the back door unlocked after a reviewing. The property was unoccupied at the time, and it was insecure for a week. This voided my insurance. A letter of complaint went unanswered.
Secondly, this agent allowed the buyer ...
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What agent could do to change your mind?
See above - don't void insurance with poor practice. Leaving a door unlocked is a gross failing. Allowing a buyer to store possessions in a house with no cover and no permission is a gross failing.Attached Filesnbsp;
Comment on agent fees
The house sold itself. It sold for 32 grand more than the highest valuation that the agent was initially willing to market it at - it sold for 12 grand more than my estimate.
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Sep 03,2014
Sep 03,2014
4
people found
this helpful
this helpful
Shockingly poor service. We called the office within an hour of this property going onto the market and left our details. No response. my wife called the office next day to be told they were having problems contacting the current tenant but they would call ...
read full review
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What agent could do to change your mind?
Jut telling the truth would have been a good start. What sort of training are they getting where its preferable to lie to potential customers rather than telling them the truth?Attached Filesnbsp;
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May 22, 2017
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(1)
As a landlord I had exactly the same problem here. Promises, promises all the time but no action. Complete waste of time. Eventually ex-employee admitted to me they lie in order to keep you 'happy'. They once even lied about a prospective tenant's job so I would accept her. Found later she only worked part time and couldn't afford the rent. Not the professional person I asked for. They promised they had checked it all out, which they had not. It caused loads of problems down the line.
I never ...
Nov 30,2013
Nov 30,2013
3
people found
this helpful
this helpful
Had contacted Bedford branch with interest to view property. I told the agent time which is suitable for me. However agent offered the time which didn't suit me, because I would needed to take day off from work. I ask them maybe it is possible ...
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
No procedure available.
I never used them again and eventually let the properties myself, did all the credit and employment checks thoroughly, saving a fortune. I found the perfect tenant who stayed twelve years.