100% lettings valuation accuracy
13% lettings fee satisfaction
Sep 02,2014
Sep 02,2014
6
people found
this helpful
this helpful
I never usually write reviews but my flatmate and I have had such a stressful and upsetting experience with this company that I feel I have to try and warn others.
The whole process from start to finish has been a nightmare. Alexandra, who dealt with the process of us renting the property, was extremely difficult to get hold of and kept us waiting a long time to find out if our offer had been accepted or not. She implied that we had lost the property, so we went ahead for 3 days and put an offer on another flat, and it was only when I called to doublecheck that no money was going to be taken from me that I found out our offer had actually been accepted but no one had let us know!
Then the process of getting the documentation signed was very difficult and both Alexandra and Valeria often did not respond to our emails - we always had to chase up with numerous phone calls. We have now lived in our new flat for 2 weeks and STILL do not even have a signed tenancy agreement, which is just crazy.
But the very worst part of it all was that Felicity J Lord told us the apartment would be clean when we moved in, however we arrived to find the flat in a completely filthy state (e.g. mud in the kitchen cupboards, dirty handprints on the walls, fingernail cuttings and hair on the bathroom shelf, mould in the shower and calcified water marks all over the shower screen). The majority of kitchen cupboards were stuffed full of dirty old saucepans, old takeaway leaflets, pens, sellotapes, elastic bands, etc. And there were some large dusty boxes full of old pillows and duvets under our beds.
We called Felicity J Lord who promised the flat would be cleaned and the items removed immediately, but heard nothing from them in 3 days. When we managed to get hold of them again, we were told that actually they were not going to do anything to rectify the situation at all. They also added that we still had to leave the flat perfectly clean at the end of the tenancy, as it's in our contract to "leave it as we found it". I commented that the state we found it in was certainly not clean, but they said that the inventory clerk had told them it was clean so that was how we needed to leave it. So now, we have to fork out over £100 for a professional deep clean at the start AND the end of our tenancy. It is completely unjustified and unfair.
There is also a damp problem which needs to be sorted by the agency, but so far, as expected, they have done absolutely nothing. I have no idea how we are going to get this resolved as judging on my experience with them so far they certainly won't help us - they will just say they're going to and keep fobbing us off saying "we'll get back to you in a few days" then after we have waited they will tell us they are going to do nothing. I've only lived in the place two weeks and already feel like the situation is just completely hopeless.
Moral of the story - NEVER rent a place that is managed by Felicity J Lord. There are plenty of other properties on the market, and it is just not worth it.
The whole process from start to finish has been a nightmare. Alexandra, who dealt with the process of us renting the property, was extremely difficult to get hold of and kept us waiting a long time to find out if our offer had been accepted or not. She implied that we had lost the property, so we went ahead for 3 days and put an offer on another flat, and it was only when I called to doublecheck that no money was going to be taken from me that I found out our offer had actually been accepted but no one had let us know!
Then the process of getting the documentation signed was very difficult and both Alexandra and Valeria often did not respond to our emails - we always had to chase up with numerous phone calls. We have now lived in our new flat for 2 weeks and STILL do not even have a signed tenancy agreement, which is just crazy.
But the very worst part of it all was that Felicity J Lord told us the apartment would be clean when we moved in, however we arrived to find the flat in a completely filthy state (e.g. mud in the kitchen cupboards, dirty handprints on the walls, fingernail cuttings and hair on the bathroom shelf, mould in the shower and calcified water marks all over the shower screen). The majority of kitchen cupboards were stuffed full of dirty old saucepans, old takeaway leaflets, pens, sellotapes, elastic bands, etc. And there were some large dusty boxes full of old pillows and duvets under our beds.
We called Felicity J Lord who promised the flat would be cleaned and the items removed immediately, but heard nothing from them in 3 days. When we managed to get hold of them again, we were told that actually they were not going to do anything to rectify the situation at all. They also added that we still had to leave the flat perfectly clean at the end of the tenancy, as it's in our contract to "leave it as we found it". I commented that the state we found it in was certainly not clean, but they said that the inventory clerk had told them it was clean so that was how we needed to leave it. So now, we have to fork out over £100 for a professional deep clean at the start AND the end of our tenancy. It is completely unjustified and unfair.
There is also a damp problem which needs to be sorted by the agency, but so far, as expected, they have done absolutely nothing. I have no idea how we are going to get this resolved as judging on my experience with them so far they certainly won't help us - they will just say they're going to and keep fobbing us off saying "we'll get back to you in a few days" then after we have waited they will tell us they are going to do nothing. I've only lived in the place two weeks and already feel like the situation is just completely hopeless.
Moral of the story - NEVER rent a place that is managed by Felicity J Lord. There are plenty of other properties on the market, and it is just not worth it.
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Latest Reviews
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Opening Hours
Address
Felicity J Lord
4 Copper RowTower Bridge PiazzaShad Thames
Bermondsey,London
Greater London
SE1 2LH
020 7089 6490
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Lettings | 100% | 13% | £600 | £1,733 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 1 | 2 | 1 | 7 | 0 | 0 | 0 | 1 | 0 | 0 |
Areas covered
- SE1
- Shad Thames
- SE16
- Bermondsey
- Borough
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Latest Properties
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Dec 06,2022
Dec 06,2022
0
people found
this helpful
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This message goes out to all landlords dealing with the Lettings of the Felicity J Lord Shad Thames branch .
I'm also a landlord this is my experience with them .
They found me a tenant last year , that's all I wanted them to do , i manage ...
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May 14,2020
May 14,2020
2
people found
this helpful
this helpful
These are the worst estate agents do not use. They try to catch you out on technicalities wherever they can and even if you spot it before them, they still double down and use scare tactics. It's clear they've been trained to operate like this ...
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Jan 29,2019
Jan 29,2019
0
people found
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this helpful
Great service by Monika & Inga while letting a place in Shad Thames. First, they were very clear about what I should expect as a landlord, managing my expectations to the higher end of the range. Second, they were able to meet these expectations, securing a ...
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Comment on agent fees
Market
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May 14,2018
May 14,2018
0
people found
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We have had nothing but trouble with this agent since we moved in. We have only been there 6 months. They initially told us all repairs would be done before our move-in date, they weren't. We then had to have a lot of back and forth ...
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Comment on agent fees
ridiculously high fees that were not made clear from the start
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May 14,2018
May 14,2018
0
people found
this helpful
this helpful
We have had nothing but trouble with this agent since we moved in. We have only been there 6 months. They initially told us all repairs would be done before our move-in date, they weren't. We then had to have a lot of back and forth ...
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Comment on agent fees
ridiculously high fees that were not made clear from the start
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May 24,2016
May 24,2016
5
people found
this helpful
this helpful
I have rented properties in London on and off for about 7 years. This is not just the worst experience I have had with a letting agent, it is absolutely the worst experience I have ever encountered in my life. The last ten months of my ...
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Comment on agent fees
Almost three times the industry average for a change of name on the contract - ‚£360?! That is the cost of a whole new tenancy. Do not expect anything but deceit and inaction as soon as you've signed the contract! Any works required prior to moving in which the fee apparently covers will not be completed.
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May 25, 2016
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(1)
Hi Harriet,
We're very sorry to hear about your poor experience with us. Please get in touch with our help team at [email protected] who can help investigate these matters for you further.
Regards,
Ross ...
Dec 15,2014
Dec 15,2014
3
people found
this helpful
this helpful
The agency is only good at signing contracts.
We had some issues with the flat, which took 3 times as long to fix as you would normally expect. Also, I would barely call that fixing, as some of the issues were never fixed, while others were ...
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What agent could do to change your mind?
Start taking care of your existing customers. Stop charging fees that barely anyone else does (e.g. referencing once moved out of the property).Attached Filesnbsp;
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Jan 06, 2015
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Hello
I'm really sorry to hear about the issues you have faced. Please contact our Customer Relations team via email at [email protected] so we can investigate.
Many thanks
Melanie Smith
Customer Relations Manager ...
Sep 02,2014
Sep 02,2014
6
people found
this helpful
this helpful
I never usually write reviews but my flatmate and I have had such a stressful and upsetting experience with this company that I feel I have to try and warn others.
The whole process from start to finish has been a nightmare. Alexandra, who dealt ...
read full review
read full review
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Sep 24, 2014
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(1)
Hello,
We're really sorry to hear about your experience. Please can you email the details to [email protected] and we will look in to this for you.
Many thanks,
Melanie Smith, Customer Relations Manager. ...
Aug 01,2014
Aug 01,2014
1
people found
this helpful
this helpful
I am a landlady and have let my property (unmanaged) through the FJLord Shad Thames office for 4 years now. This year will be the last year I can assure you. I am at the end of my tether with them. Their on boarding or new ...
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Aug 01, 2014
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Hello,
We're really sorry to hear about your experience and the service you received. We would like the opportunity to look in to this for you and to rectify the situation. Please can you email full details including property details and your full name to [email protected] so we can investigate the issues you've been having.
Please accept our apologies once again.
Many thanks,
Melanie Smith, Customer Relations Manager. ...
Feb 20,2013
Feb 20,2013
6
people found
this helpful
this helpful
A few weeks ago my girlfriend and I where in a nice apartment thinking about moving, for financial reasons.
We decided to have a look at a few places to see what was out there.
On our first day of looking, we got a call ...
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Mar 01, 2013
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I dealt with wapping branch and i myself had a very bad experience with them. being a professional letting agency, i would expect the agents to deal with us professionally but they were not straightforward, never respond to emails on time and even disclosed some information to us about the properly. they were horrible and i will definitely never use them in the future. ...
Nov 14,2012
Nov 14,2012
4
people found
this helpful
this helpful
We are renting a property from this wonderfully avaricious estate agency at the moment. The property itself being widely overpriced is a fault of the greedy landlord, and a common occurrence in London, so not much to note there. However what is frustrating is the ...
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Nov 18,2010
Nov 18,2010
3
people found
this helpful
this helpful
No concept of customer service. Rude and aggressive. Don't care if your property has no heating and no hot water in the middle of March. Can't keep track of payments.
I am writing this sat in my apartment for the last time. Tomorrow is my ...
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Nov 23, 2010
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(1)
Hi Tor Erik Linnerud
I am sorry that you felt our branch delivered a poor service. In order to try and improve our service I invite reviewers to formalise their complaints and if you would like to do this then please do email me the details to [email protected]
...
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
Send to Customer Relations Manager
Last updated at 5:03 PM 22/09/2015 by Chris Lee
We're really sorry to hear about your experience. Please can you email the details to [email protected] and we will look in to this for you.
Many thanks,
Melanie Smith, Customer Relations Manager.