Martin & Co
Northampton, NN1
3.5/5, 21 reviews
56% recommended
100% sales valuation accuracy
100% sales fee satisfaction
100% lettings valuation accuracy
82% lettings fee satisfaction

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“I had to write one last review about this Company ......”

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Aug 31,2014
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By: 'Eleanor'
Aug 31,2014
5 people found
this helpful
I had to write one last review about this Company and now as an ex-tenant. Please do not believe anything they say. We were promised a very long let on a property. After a year we had notice - the owner wanted it back. (Not all Martin's fault I suppose). After another 3 months the property is up for rent again - the owner doesn't need it. How stupid is that and what an upheaval it was for us and rather costly as well. Martin's should have checked this was really a long term let in the first place. This is just a warning for any prospective customers.
What agent could do to change your mind?
Make sure they have all their facts right.
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Comment on agent fees
Too expensive.
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By: Steve Chadwick
Oct 25, 2017
This review was from a few years ago, and with a change of business ownership, the service level has dramatically improved.

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Latest Reviews

View all Reviews 21
16th May 2021
reviewed by 'Marcin'
“W would like to thank you Martin& Co Northampton branch for selling our home, especially Martyna for a full professionalism ......”
11th Nov 2020
reviewed by 'Louise'
“I have nothing but praise for these agents Eliza especially as I had not rented a property before helped me ......”
30th Oct 2019
reviewed by 'Debbie'
“I have known Steve and his Hinckley and Nuneaton team for many years and can highly recommend them and I ......”
8th Oct 2018
reviewed by 'MOK'
“I congratulate Mr. Steve Chadwick for one year in Northampton Martin & Co. Working with you as a landlord had been ......”
17th Jan 2018
reviewed by 'Joanne'
“I have used Steve through his branch in Hinckley and can highly recommend his services whether you are tenant or ......”
31st Oct 2017
reviewed by 'Rob'
“Steve Chadwick has a reputation for excellent customer service, that's why we used him and Martin & Co to sell mother-in-law's ......”
Opening Hours
  • Monday: 09:00 - 17:00
  • Tuesday: 09:00 - 17:00
  • Wednesday: 09:00 - 17:00
  • Thursday: 09:00 - 17:00
  • Friday: 09:00 - 17:00
  • Saturday: Closed
  • Sunday: Closed
Address

Martin & Co
8 Bridge Street
Northampton
Northamptonshire
NN1 1NW
01604 239389

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Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Sales 100% 100% £220,000 £445,000
Lettings 100% 82% £500 £750
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
7 2 1 6 3 0 0 0 1 1
Areas covered
Services offered
  • Sales
    •
  • Lettings
    •
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
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“Mr...”

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May 16,2021
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Martyna
By: 'Marcin'
May 16,2021
0 people found
this helpful
W would like to thank you Martin& Co Northampton branch for selling our home, especially Martyna for a full professionalism and support. Competitive fees, outstanding marketing and communication. Highly recommended....
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“Great agents...”

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Nov 11,2020
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Eliza
By: 'Louise'
Nov 11,2020
0 people found
this helpful
I have nothing but praise for these agents Eliza especially as I had not rented a property before helped me sort everything out so straight forward and helpful nothing too much trouble . Prompt replies to queries and maintenance issues would highly recommend....
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“Northampton Branch...”

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Oct 30,2019
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Steve
By: 'Debbie'
Oct 30,2019
0 people found
this helpful
I have known Steve and his Hinckley and Nuneaton team for many years and can highly recommend them and I often do to anyone I know looking to buy, sell, let or rent. They offer excellent a professional and customer service from people who care. ...
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“An Honest and dedicated agent...”

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Oct 08,2018
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Steve
By: 'MOK'
Oct 08,2018
2 people found
this helpful
I congratulate Mr. Steve Chadwick for one year in Northampton Martin & Co. Working with you as a landlord had been peaceful, and I believe same with the tenant. Before now it has been a reason to disagree over frivolous issues. You are also very professional, ...
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Comment on agent fees
Very appropriate charges and fees.
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“I have used Steve through his branch in Hinckley and ......”

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Jan 17,2018
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Steve
By: 'Joanne'
Jan 17,2018
3 people found
this helpful
I have used Steve through his branch in Hinckley and can highly recommend his services whether you are tenant or landlord or looking to but or sell a property. He is honest, trustworthy and gives a great service to all his clients....
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Comment on agent fees
Very reasonable for a high quality service
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“Steve Chadwick has a reputation for excellent customer service, that's ......”

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Oct 31,2017
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Steve
By: 'Rob'
Oct 31,2017
4 people found
this helpful
Steve Chadwick has a reputation for excellent customer service, that's why we used him and Martin & Co to sell mother-in-law's bungalow The experience from start to completion was a good one, so I have no hesitation in recommending you deal with Steve Chadwick of Martin & ...
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Comment on agent fees
Competitive and realistic
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“Since the new management take over Martin and Co Northampton ......”

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Oct 23,2017
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Steve
By: 'Paul'
Oct 23,2017
6 people found
this helpful
Since the new management take over Martin and Co Northampton is professionally ran and very client focused. I have no issue recommending Martin and Co Northampton...
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Comment on agent fees
Happy with the fees
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“Steve Chadwick has taken over this branch and he will ......”

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Oct 23,2017
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Steve
By: 'Eddie'
Oct 23,2017
7 people found
this helpful
Steve Chadwick has taken over this branch and he will make a massive difference to serving Landlords and Tenants alike. Steve has helped a number of my clients with their properties and I have always trusted him and found him to be honest, he works ...
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Comment on agent fees
Fair and transparent pricing, if a landlord needs to pay for repairs Steve will make sure they do, if a tenant has caused damage so will they.
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“Steve deals with my rental properties in Leicester and I ......”

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Oct 23,2017
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Steve
By: 'Terry'
Oct 23,2017
5 people found
this helpful
Steve deals with my rental properties in Leicester and I don't have any Tenant problems, So I was pleased when Steve took over the Northampton Branch as I am looking to increase my porfolio. Steve has given me great advice on locations, budgets, maintenance and ...
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Comment on agent fees
Very good value for money
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“The professional and personal level of service is exceptional at ......”

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Oct 23,2017
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Steve
By: 'Jude'
Oct 23,2017
5 people found
this helpful
The professional and personal level of service is exceptional at this branch of Martin & Co. The new Owner, Steve Chadwick has brought a wealth of knowledge and customer focus to the business. Steve brings with him a welcome relief to the traditional style of estate ...
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Comment on agent fees
Good
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“I am landlord and I currently have two houses which ......”

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Oct 22,2017
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By: 'Martin'
Oct 22,2017
6 people found
this helpful
I am landlord and I currently have two houses which are fully managed by Martin & Co Hinckley which is owned by Steve Chadwick, the new owner of Martin & Co Northampton. It is very difficult to find good letting agents and most deserve very poor reviews. ...
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Comment on agent fees
The fees are reasonable.
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“I have been dealing with Steve Chadwick across his Martin & ......”

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Oct 22,2017
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Steve
By: 'James'
Oct 22,2017
5 people found
this helpful
I have been dealing with Steve Chadwick across his Martin & Co franchises for some time now and wouldn't hesitate to recommend his services. He has recently taken over the Northampton franchise and I have no doubt that he will make a great success of the ...
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“I have been working with Steve Chadwick of Martin and ......”

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Oct 16,2017
Minithumbup
By: 'Kevin'
Oct 16,2017
7 people found
this helpful
I have been working with Steve Chadwick of Martin and Co Hinckley for some time. He is the new owner of Martin and Co Northampton and is taking over the branch very soon. I am a developer and landlord and have properties in Leicestershire and ...
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Comment on agent fees
Very reasonable fees with nothing hidden. They always do what they say they will.
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“martin and co seem to have a tendency to charge ......”

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Sep 11,2014
Minithumbdown
By: 'rtdon13'
Sep 11,2014
7 people found
this helpful
martin and co seem to have a tendency to charge ridiculous fees to do virtually nothing. I was left in a mouldy, insecure house house with no heating or hot water for a year with a baby. The house then got broken into (admittedly not ...
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What agent could do to change your mind?
only charge for what they provide you with
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By: rtdon13
Sep 18, 2017
View all comments (2)
Agreed, I can confirm this review was written some time ago and so does not refer to the current level of service. That I can't comment on as I no longer rent through them. ...

“I had to write one last review about this Company ......”

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Aug 31,2014
Minithumbdown
By: 'Eleanor'
Aug 31,2014
5 people found
this helpful
I had to write one last review about this Company and now as an ex-tenant. Please do not believe anything they say. We were promised a very long let on a property. After a year we had notice - the owner wanted it back. (Not ...
read full review
What agent could do to change your mind?
Make sure they have all their facts right.
Attached Filesnbsp;
Comment on agent fees
Too expensive.
Feature review Comments (1) Report abuse Print review
Was this helpful? Yes
By: Steve Chadwick
Oct 25, 2017
View all comments (1)
This review was from a few years ago, and with a change of business ownership, the service level has dramatically improved. ...

“This agency is very selfish and unhelpful, they charge for ......”

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Aug 19,2013
Minithumbdown
By: 'hope'
Aug 19,2013
8 people found
this helpful
This agency is very selfish and unhelpful, they charge for everything, i e reference for your new agency, contract renewal..... When we were going to move out because last day of our contract fell on Sunday, they forced us to move out on Saturday by 12 ...
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“So the Northampton office has been taken over. Hurrah! It ......”

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Aug 04,2013
Minithumbdown
By: 'Terry'
Aug 04,2013
5 people found
this helpful
So the Northampton office has been taken over. Hurrah! It can't be any worse than it is now. Still awaiting to hear from Martins over a query we made 2 months ago....
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By: Tony Moore
Sep 13, 2013
View all comments (1)
Dear Mr Robinson If you could please send your query to [email protected] I will deal with it immediately. I have checked our database and we don't appear to have a tenant called Terry Robinson so I am unable to directly call you back. Kind regards Tony Moore - Proprietor ...

“The agents instructed a gas safety check and their contractors ......”

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Feb 27,2013
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alex
By: 'UNHAPPY'
Feb 27,2013
9 people found
this helpful
The agents instructed a gas safety check and their contractors said that they could not issues gas safety cert because work needed to be carried out to make it safe. I knew this was not the case as it had been deemed safe 6 year running ...
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What agent could do to change your mind?
THEY COULD HAVE TOLD ME THEY DON'T JNOW HOW TO RUN A BUSINESS BEFORE I SIGNED THE CONTRACT. BEST THING THEY CAN DO IS CLOSE BUSINESS.
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“Agent did not turn up on 1st viewing. Excuse was ......”

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Jan 07,2013
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By: 'Terry'
Jan 07,2013
8 people found
this helpful
Agent did not turn up on 1st viewing. Excuse was existing tennant wanted to be present. We had only come 200 miles! Viewed next day but no tenant present - this was obviously a lie/cover up for not turning up first time. Agreed on property ...
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What agent could do to change your mind?
Give us the correct information and communicate better.
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“This has got to be the most unprofessional letting agent ......”

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Dec 18,2012
Minithumbdown
By: 'Billy'
Dec 18,2012
9 people found
this helpful
This has got to be the most unprofessional letting agent in the world. They never return your calls and are only interested getting money out of you. Never, never use this agent, go next door...
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“Absolutely terrible. Not even the slightest attempt at customer service. ......”

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Dec 14,2011
Minithumbdown
By: 'Whoop'
Dec 14,2011
13 people found
this helpful
Absolutely terrible. Not even the slightest attempt at customer service. Rude, uncooperative and argumentative staff. So far we've been a month without central heating (In november/december). It took them 10 days to even send someone to look at it, and 16 days and counting for anyone ...
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What agent could do to change your mind?
Actually listen to your customers. Respond to phone calls. Call back when you say you're going to. Tell us when things are actually going to happen. Don't lie to my face about things i know to be true. Stop charging people lots of money for what is essentially photocopying. Do something earn all the fees we paid you.
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

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Awards won by Martin & Co, Northampton NN1 1NW



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