Croydon, CR2
4.8/5, 1217 reviews
98% recommended
97% sales valuation accuracy
97% sales fee satisfaction
92% lettings valuation accuracy
90% lettings fee satisfaction
Choices Estate & Letting Agents

“Initially Helen was businesslike and prompt in securing the flat ......”

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Aug 31,2014
Minithumbdown
By: 'Mrs'
Aug 31,2014
0 people found
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Initially Helen was businesslike and prompt in securing the flat for my son and his flatmate to rent. However, in subsequent telephone conversations we were 'told' when the move in date would be, without any consultation, after we had emailed her clearly stating that my son would need plenty of notice as he is a postman and it was the height of the summer holiday period. She said she couldn't change it as she'd ¢â‚¬Ëœarranged' everything, she wouldn't listen to my son's explanation and just talked over him, eventually he handed the phone to me and I tried to make her understand, but she talked over me too. The next day we told her that my son's boss had refused him leave on that date, but he had been offered two possible leave dates and Helen agreed that the first was ok, Monday 4th August. On Saturday 2nd August Helen phoned me to say that one of the toilets in the flat had been disconnected as it had been leaking, but the landlord would be fixing it on Tuesday 5th August. I agreed this was fine, as there was a second usable toilet. She also mentioned that there were a few pieces of furniture left in the flat. I asked how many and she told me a table, a wardrobe and a sofa bed. I said they would have to be removed before we arrived with the removals van on Monday, we had specified from the outset that we wanted the flat unfurnished. She said she didn't think it would be possible, not the unhelpful response I expected. I asked her to contact the landlord, but if he really couldn't arrange transport before Monday that as a last resort maybe we could put these items into one corner of the large living room. When we arrived at the flat on Monday morning to meet the inventory clerk there was quite a lot of furniture still there, namely two beds, one wardrobe, a sofa bed, a sideboard, a dining table, four dining chairs and an occasional table. I phoned Helen to ask her again to arrange removal of the furniture before we came back later with the removals van. Again she said she didn't think it would be possible. I suggested two options: we would rearrange the removals for the following day and she would have to cover the expense of another day's removals costs, storage for the furniture overnight and accommodation for my son and his flatmate; or I would ask my removals guys to take the furniture downstairs (the flat is on the second floor) and leave it on the grassy area immediately outside the block of flats. She wasn't happy with either of these suggestions, so I said I'd leave it with her to see what she could do while we went home to continue loading the van. When we arrived back at the flat three hours later, a lot of the furniture had been dismantled and Helen was in the process of putting bits in her car, as was her colleague. I offered for my removals guys to help bring some of the items downstairs and Helen accepted. The only item that could not be removed was the wardrobe, we agreed it could stay up to one week while the landlord arranged transport. In a subsequent conversation my son had with the landlord, he discovered that Helen had not told the landlord until Saturday 2nd August that his new tenants would be moving in on Monday 4th. The landlord also gave my son his mobile number in case he had any questions or problems, so he could contact him directly. I found Helen very unprofessional and inefficient. My feeling is that she is unused to dealing with people, like myself, who are not prepared to accept substandard service, and in the past has got away with it. I don't know why she couldn't have removed the furniture - or spoken to the landlord - earlier, so that we could have had a less stressful experience. I am relieved that I will not have to deal with Helen again.
What agent could do to change your mind?
Behave professionally, understand that both the tenant and landlord are clients and treat them accordingly, don't say you can't do things without trying and then if you have tried your best, provide details.
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Latest Reviews

View all Reviews 1217
14th Jan 2023
reviewed by 'Mohibur'
“Dear,Sir/Madam,I am MOHIBUR RAHMAN. I would like to make a complaint against of the estate agents below ......”
11th Mar 2022
reviewed by 'A'
“We just completed today - very satisfied with the support all the team at choices in Croydon and Redhill gave ......”
20th Dec 2021
reviewed by 'Maria'
“We just done an exchange on the today and I must say Dan been real helpfully, always Ready to help ......”
11th Dec 2019
reviewed by 'Luinete'
“Terrible customer service, * state agent they kept my holding dispute that the landlord was the one who didn't want to ......”
22nd Nov 2019
reviewed by 'Earl'
“Will has been amazing throughout the whole process of finding me a property and has been brilliant in his follow ......”
12th Nov 2019
reviewed by 'Vince'
“I sold my property through Choices and was happy with the service throughout a lengthy and frustrating process (selling and ......”
Opening Hours
  • Monday: 09:00 - 18:00
  • Tuesday: 09:00 - 18:00
  • Wednesday: 09:00 - 18:00
  • Thursday: 09:00 - 18:00
  • Friday: 09:00 - 18:00
  • Saturday: 09:00 - 17:00
  • Sunday: Closed
Address

Choices
41 - 43 Brighton Road
Croydon
Greater London
CR2 6EB
02086801699

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Sales 97% 97% £25,000 £2,005,000
Lettings 92% 90% £460 £2,500
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
147 6 473 14 180 0 338 0 56 3
Areas covered
  • CR2
  • CR0
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“Dear,Sir/Madam,I am MOHIBUR RAHMAN. I woul......”

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Jan 14,2023
Minithumbdown
By: 'Mohibur'
Jan 14,2023
0 people found
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Dear, Sir/Madam, I am MOHIBUR RAHMAN. I would like to make a complaint against of the estate agents below details: Choices Estate Agents Limited. Registered in England 2374716. Registered office: 2d Carshalton Road, Sutton, Surrey, SM1 4RA. The colleagues Mr. Ashley Hinds (Rico) view the ...
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“Sale of property...”

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Mar 11,2022
Minithumbup
By: 'A'
Mar 11,2022
0 people found
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We just completed today - very satisfied with the support all the team at choices in Croydon and Redhill gave us. They really helped with the understanding of the processes. The solicitor they recommended were great as well. Many thanks to Dan at the Croydon ...
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“We just done an exchange on the today and I m......”

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Dec 20,2021
Minithumbup
By: 'Maria'
Dec 20,2021
0 people found
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We just done an exchange on the today and I must say Dan been real helpfully, always Ready to help even if he on his day off . And to word the end Nicola also came to the rescue and help me with some problems I ...
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“Terrible customer service, shit state agent t......”

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Dec 11,2019
Minithumbdown
By: 'Luinete'
Dec 11,2019
0 people found
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Terrible customer service, * state agent they kept my holding dispute that the landlord was the one who didn't want to rent the property...
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“Will has been amazing throughout the whole pr......”

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Nov 22,2019
Minithumbup
By: 'Earl'
Nov 22,2019
0 people found
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Will has been amazing throughout the whole process of finding me a property and has been brilliant in his follow ups i.e calling back every-time a property was available - he took the time to walk me through the process Will has shown what ...
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“Fantastic experience...”

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Nov 12,2019
Minithumbup
By: 'Vince'
Nov 12,2019
0 people found
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I sold my property through Choices and was happy with the service throughout a lengthy and frustrating process (selling and buying). Choices were extremely proactive in chasing solicitors and I felt Sam in particular went the extra mile to make sure the sale got over ...
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“TERRIBLE-POOR SERVICE!!!!...”

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Jun 10,2019
Minithumbdown
By: 'Shelly'
Jun 10,2019
2 people found
this helpful
A tenant- unhelpful, on going issues not resolved, worst customer service, slow, uncaring, caused a lot of stress. Can not wait to move out and not be with this agency....
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Comment on agent fees
Bad for the lack of service you get.
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By: Daniel Thornton
Jun 10, 2019
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Good morning Shelly, Thank you for your comments, and I appreciate the feedback. I am sorry to hear that you have ongoing issues at your new home. Here at Choices, we really do take feedback seriously, and also any form of complaint is dealt with at high priority. I have just looked in to this for you, and can already see that the issues are currently being dealt with within our companies Complaints Procedure, however if there is anything that I can assist with you personally, please co ...

“Never again...”

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Jul 31,2018
Minithumbdown
By: 'Susana'
Jul 31,2018
3 people found
this helpful
Been a landlady through Choices for the last 17 months and all they caused me was trouble. And I had to pay for this privilege. We chose full management so we thought we would have less hassle but we ended up dealing with the tenant directly. ...
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“I just want to say a big thank you to ......”

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Apr 05,2017
Minithumbup
By: 'Howy'
Apr 05,2017
0 people found
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I just want to say a big thank you to Will for helping us to find a nice house.he has been so caring and supportive..i know he will go far...
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Comment on agent fees
Agent fees was okay
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“Will was very professional and was updating me with the ......”

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Apr 01,2017
Minithumbup
By: 'Gloria'
Apr 01,2017
0 people found
this helpful
Will was very professional and was updating me with the process where it had gotten to etc, and even on weekends I had his mobile number that I could contact him , to get any information I needed, he has been very very helpful and it ...
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Comment on agent fees
Good
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“Poor Service - Rip off charges in small Print - ......”

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Mar 29,2017
Minithumbdown
By: 'David'
Mar 29,2017
3 people found
this helpful
Poor Service - Rip off charges in small Print - their sales schpeal does not match the agreement. Warning do not use* They made themselves the subtenant to increase the charges without our agreement. When the tenant refused to pay they did not even know ...
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“Rauf was very professional in his persuit in assisting with ......”

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Mar 07,2017
Minithumbup
By: 'BroGa(UK)'
Mar 07,2017
0 people found
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Rauf was very professional in his persuit in assisting with my needs and requirements. He kept me updated. Showed he had listened to my criteria and oversaw his role in my securing my property brilliantly....
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Comment on agent fees
Could be a lot cheaper
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“Choices is not to trusted with rent they rip me ......”

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Jan 16,2017
Minithumbdown
By: 'Haley'
Jan 16,2017
3 people found
this helpful
Choices is not to trusted with rent they rip me of nearly 800 pounds they failed to tell me housing benefit went up and still continued to take my money knowing I didn't have to pay that much....
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“I have used choices in Croyden thru William to rent ......”

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Dec 15,2016
Minithumbup
By: 'Albert'
Dec 15,2016
0 people found
this helpful
I have used choices in Croyden thru William to rent a flat The agent is very helpful during the proces I recommend all to my friends and family to go with William for his excellent job he das for the tenants...
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“Renting from choices was a good first time experience for ......”

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Sep 26,2016
Minithumbup
By: 'SSA'
Sep 26,2016
0 people found
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Renting from choices was a good first time experience for me in private rented accommodation. I have learnt so much within a shot time with choices. The staffs were excellent and they tried their best to get me a very suitable and affordable accommodation....
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Comment on agent fees
Reasonable
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“I agreed to use Choices due to a recommendation from ......”

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Sep 20,2016
Minithumbup
By: 'JShah'
Sep 20,2016
0 people found
this helpful
I agreed to use Choices due to a recommendation from a friend and more specifically Will. Within a week he managed to let out my property obtain a rental above that which other estate agents mentioned was achievable. He is very personable and goes the ...
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Comment on agent fees
Very reasonable especially given the service provided.
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“I was looking for a place to rent and Afrahim ......”

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Aug 23,2016
Minithumbup
By: 'Raihan'
Aug 23,2016
0 people found
this helpful
I was looking for a place to rent and Afrahim was very helpful. He helped me find a place quickly and guided me through the whole rental procedure. Much more helpful than other agents!...
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“Superb service - acceptable offer received within 24 hours of putting ......”

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Aug 17,2016
Minithumbup
By: 'Kit'
Aug 17,2016
0 people found
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Superb service - acceptable offer received within 24 hours of putting the property on the market which duly completed about three months later. The buyers were somewhat demanding and Richard's negotiating skills were essential in allowing the sale to proceed - I have doubts that the ...
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Comment on agent fees
Standard market rate - good value considering the assistance provided by Richard
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“Will always provides a good professional service. He is very ......”

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Aug 09,2016
Minithumbup
By: 'Patel'
Aug 09,2016
0 people found
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Will always provides a good professional service. He is very helpful and through in the work he carries out. I have never had any issues with him or the work done by him....
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“I am Diana Ahenkorah a tenant of Choice Croydon Branch.......”

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Jul 08,2016
Minithumbup
By: 'William'
Jul 08,2016
0 people found
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I am Diana Ahenkorah a tenant of Choice Croydon Branch.I am recommending William Donkor for his wonderful services he provided me to secure a flat in Croydon. I really appreciate the good job he is doing and I will recommend him to friends and ...
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Comment on agent fees
Good
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“The guys were very friendly and they listened to my ......”

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Jul 07,2016
Minithumbup
By: 'caiyda'
Jul 07,2016
0 people found
this helpful
The guys were very friendly and they listened to my needs. They made relevant suggestions based on needs and kept me informed every step of the way during the referencing period ....
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Comment on agent fees
average
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“Will Donker gave me an amazing service and he find ......”

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Jul 06,2016
Minithumbup
By: 'GM'
Jul 06,2016
0 people found
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Will Donker gave me an amazing service and he find for me the property I was looking for. I live in Uk over 10 years I dealt with a lot letting agency but Will was superb. Kind regards, Giuseppe...
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“Will Donker has been an amazing help to me. I ......”

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Jul 04,2016
Minithumbup
By: 'Chan'
Jul 04,2016
0 people found
this helpful
Will Donker has been an amazing help to me. I am currently a tentant for the Croydon branch. Will has been consistant, reliable very helpful when it came to lookin for a property and finding a property that suited my me. I have already recommended ...
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Comment on agent fees
Good
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“I called Choices due to the large amount of boards ......”

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May 28,2016
Minithumbup
By: 'Landlord'
May 28,2016
0 people found
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I called Choices due to the large amount of boards they had in the area and I have been most impressed by the brilliant level of service that I have received. All the staff are very polite and professional and everyone appears to want to ...
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“Tabatha has been brilliant in helping me rent out my ......”

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May 28,2016
Minithumbup
By: 'MU'
May 28,2016
0 people found
this helpful
Tabatha has been brilliant in helping me rent out my property I feel she really cares about the tenants that are found and keeps me updated at all times. Will of course recommend to others....
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“Sonny welcomed us for our viewing. He was very polite, ......”

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May 18,2016
Minithumbup
By: 'Elena'
May 18,2016
0 people found
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Sonny welcomed us for our viewing. He was very polite, helpful and answered all of our questions. Stephen helped us with our offer and all the paperwork. He was extremely helpful and made the process easy and smooth. I could not recommend these guys enough. ...
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Comment on agent fees
Reasonable. Commission is paid seperately so you have a saving on the stamp duty.
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“Both Andrew and Stephen are very informative and helpful. Keeping ......”

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May 11,2016
Minithumbup
By: 'Mrs'
May 11,2016
0 people found
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Both Andrew and Stephen are very informative and helpful. Keeping us informed of every step until the completion date. They both are very approachable and responsive. We wish that the sold price should have been negotiated a higher rate....
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Comment on agent fees
It's ok.
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“Will gave us a very good service. Hes very understandable ......”

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Apr 15,2016
Minithumbdown
By: 'lauren'
Apr 15,2016
0 people found
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Will gave us a very good service. Hes very understandable and easy to talk to and has helped us very quickly and listened to what we needed. Hes a lovely funny person and seems like a great worker....
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What agent could do to change your mind?
Good
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Comment on agent fees
Good
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“Efficiency doesn't begin to describe my house hunt will Will ......”

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Mar 31,2016
Minithumbup
By: 'TIsmail'
Mar 31,2016
1 people found
this helpful
Efficiency doesn't begin to describe my house hunt will Will from choices croydon. From the word go!! He has been on the ball. Cutting all the salesman jargon and getting straight to the point. I was kept updated at all times and never had to ...
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Good
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“I'm so happy I went with choices for my property ......”

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Mar 18,2016
Minithumbup
By: 'Kelly'
Mar 18,2016
0 people found
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I'm so happy I went with choices for my property because I found them very friendly and helpful especially Mia, she found the perfect property I was looking for after just a few days!! I highly recommend Mia for her consistance and enthusiasm towards helping ...
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Good
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Staff picture Nicola
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

No procedure set.
Last updated at 9:06 AM 12/05/2016 by Andrew Higham

Awards won by Choices, Croydon CR2 6EB



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Branch - Croydon, CR2

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