Andrews
Purley, CR8
3.1/5, 17 reviews
47% recommended
100% sales valuation accuracy
100% sales fee satisfaction
67% lettings valuation accuracy
63% lettings fee satisfaction

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“PatheticTerribleUnfriendlyPlease dont use them. DO NOT go through a tenancy ......”

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Aug 29,2014
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Mark
By: 'Made-a-Mistake'
Aug 29,2014
0 people found
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Pathetic
Terrible
Unfriendly

Please dont use them. DO NOT go through a tenancy with Andrews.
I have new to the UK and realize that. However, I have rented before in multiple other countries and have never had an experience even remotely similar to this one.

Pathetic customer handling, threatening every now and then, and so very rigid in their ways. Everything is bent around them or the landlord. No word of flexibility/understanding towards the tenant. as if they are doing a favor to the tenant by offering the apartment.

At the time of tenancy agreement, they offered to do many things, informing utilities and other agencies. However, as soon as the agreement was signed, everything was turned over. Now they dont provide any of the services. the statement from the other colleague is just sidelined. the promise inherent as well.
What agent could do to change your mind?
be professional. if customers dont come to you, you'd be out of business, really soon.
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By: Area Manager
Sep 09, 2014
Dear sir/madam,

Thank you for taking the time to write your review regarding the service you received from one of our branches. It is disappointing to read that your experience with us was not as you expected as our aim is always to provide the highest level of customer service to all Clients.

We have a dedicated Customer Services Department who will be happy to investigate your concerns further and should you wish us to do this, please contact [email protected] giving your preferred contact details.

Many thanks,

David Bryant MARLA
Area Manager, London & Surrey

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Latest Reviews

View all Reviews 17
25th Jan 2023
reviewed by 'Nathan'
“Great service, Tooshita was exceptional, very helpful with any queries and answering all my calls and emails. An overall pleasant ......”
25th Oct 2018
reviewed by 'Chris'
“Brian took over this property from an online estate agent and there was a noticeable increase in the number of ......”
4th Jul 2018
reviewed by 'Ange'
“Highly non recommendable. Extremely UNPROFESSIONAL! Was not given property details to view. Booked viewing for 1 day, the lady did not ......”
3rd Feb 2018
reviewed by 'Tom'
“I have let my property through Andrews on a fully managed basis for the past 3 years and have recently re-let ......”
23rd Nov 2017
reviewed by 'Bennett'
“I am appalled with the lack of Service from the Purley Team. No communication from any of the Sales Advisors ......”
16th Nov 2017
reviewed by 'Claudia'
“When we moved in, nearly two years ago, Bobbie helped us to go through all the paper work and check-in. ......”
Opening Hours
  • Monday: 09:00 - 17:30
  • Tuesday: 09:00 - 17:30
  • Wednesday: 09:00 - 17:30
  • Thursday: 09:00 - 17:30
  • Friday: 09:00 - 17:30
  • Saturday: Closed
  • Sunday: Closed
Address

Andrews
909-911 Brighton Road
Purley
Greater London
CR8 2BP
020 8668 8131

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Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Sales 100% 100% £0 £0
Lettings 67% 63% £650 £1,600
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
3 1 3 5 1 0 1 1 0 2
Areas covered
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“Andrews purley...”

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Jan 25,2023
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By: 'Nathan'
Jan 25,2023
0 people found
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Great service, Tooshita was exceptional, very helpful with any queries and answering all my calls and emails. An overall pleasant experience....
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“Excellent Job...”

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Oct 25,2018
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By: 'Chris'
Oct 25,2018
0 people found
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Brian took over this property from an online estate agent and there was a noticeable increase in the number of viewings we had since he took over. He managed to secure a sale quickly. He also needs to be commended for the amount of hard ...
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“Croydon/Purley...”

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Jul 04,2018
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By: 'Ange'
Jul 04,2018
0 people found
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Highly non recommendable. Extremely UNPROFESSIONAL! Was not given property details to view. Booked viewing for 1 day, the lady did not have keys and when i rang to find out where she was she told me she has to reschedule because she does not have the ...
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Comment on agent fees
Did not get that far because of the disappointment.
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“I have let my property through Andrews on a fully ......”

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Feb 03,2018
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Terry-Ann
By: 'Tom'
Feb 03,2018
0 people found
this helpful
I have let my property through Andrews on a fully managed basis for the past 3 years and have recently re-let with them. Their fees are competitive for the area but the main reason I will continue to use Andrews and for this recommendation is because ...
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“I am appalled with the lack of Service from the ......”

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Nov 23,2017
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By: 'Bennett'
Nov 23,2017
2 people found
this helpful
I am appalled with the lack of Service from the Purley Team. No communication from any of the Sales Advisors I am not impress! Not even a courtesy call, just to show their willingness to promote my property this was not forthcoming. A complete waste ...
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Comment on agent fees
Extortionate fee £14,000
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“When we moved in, nearly two years ago, Bobbie helped ......”

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Nov 16,2017
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Terry-Ann
By: 'Claudia'
Nov 16,2017
0 people found
this helpful
When we moved in, nearly two years ago, Bobbie helped us to go through all the paper work and check-in. This was very easy and professional. Now, we are moving out and are still happy with the service Andrews provides, we receiving answers to our ...
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“The whole letting team were informed and helpful from listing ......”

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Apr 17,2015
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Alexandra
By: 'Bansha'
Apr 17,2015
0 people found
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The whole letting team were informed and helpful from listing the properties to finding suitable tenants and seeing the process through to the start of each tenancy. Potential difficult time of year to find tenants in December and January, but all 8 flats rented in good ...
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Comment on agent fees
in a position where fees will be reduced year on year and eventually tapered away over several years or new tenants sought elsewhere.
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“This was my first time of being a tenant as ......”

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Mar 26,2015
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Mark
By: 'Lylalu'
Mar 26,2015
0 people found
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This was my first time of being a tenant as I owned my property previously. I was very cautious about what to expect and must say that Mark did try and help me with all my concerns and questions and if he did not know ...
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Comment on agent fees
I do think the fees were a little high.
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“I have been a customer of Andrews for a number ......”

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Mar 16,2015
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Mark
By: 'TomB'
Mar 16,2015
0 people found
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I have been a customer of Andrews for a number of years and always get a first class service from all the staff. On this occasion the service was once again up to the usual high standard. Mark Harrington gave a very professional and thorough ...
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“He is very nice and helpful . He give us some ......”

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Feb 02,2015
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By: 'Chad'
Feb 02,2015
0 people found
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He is very nice and helpful . He give us some ideas and always answer our question straight away. Very thankful for the help and supporthe gave it us....
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“PatheticTerribleUnfriendlyPlease dont use them. DO NOT go through a tenancy ......”

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Aug 29,2014
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Mark
By: 'Made-a-Mistake'
Aug 29,2014
0 people found
this helpful
Pathetic Terrible Unfriendly Please dont use them. DO NOT go through a tenancy with Andrews. I have new to the UK and realize that. However, I have rented before in multiple other countries and have never had an experience even remotely similar to this one. ...
read full review
What agent could do to change your mind?
be professional. if customers dont come to you, you'd be out of business, really soon.
Attached Filesnbsp;
Feature review Comments (1) Report abuse Print review
Was this helpful? Yes
By: Area Manager
Sep 09, 2014
View all comments (1)
Dear sir/madam, Thank you for taking the time to write your review regarding the service you received from one of our branches. It is disappointing to read that your experience with us was not as you expected as our aim is always to provide the highest level of customer service to all Clients. We have a dedicated Customer Services Department who will be happy to investigate your concerns further and should you wish us to do this, please contact [email protected] giving y ...

“Me and my partner rented a flat through Andrews for ......”

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Jun 17,2014
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By: 'Liz'
Jun 17,2014
1 people found
this helpful
Me and my partner rented a flat through Andrews for two years. However the property was managed by the landlord. The estate agents have been serious and professional throughout but I am slightly disappointed that the processing time for getting a deposit back is 1 month!! ...
read full review
What agent could do to change your mind?
Process the deposit returns quicker. A month is a ridiculously long waiting time. Plus, we handed the deposit to agents via a bank transfer. We were expecting a bank transfer back. Not a check! How old-fashioned!
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“My wife and I were looking to buy our first ......”

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Sep 09,2013
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Dane
By: 'Carl'
Sep 09,2013
0 people found
this helpful
My wife and I were looking to buy our first property and from the outset Andrews were excellent. Dane showed us the property and when we put our offer in he advised the seller as to the attractiveness of our offer (we were first time ...
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“I am a landlord and have just had the 'year ......”

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May 02,2013
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By: 'DON'TUSETHEM'
May 02,2013
4 people found
this helpful
I am a landlord and have just had the 'year from hell' with Andrews managing my property. They take their annual management/letting fee from the first 2 months rent and then, once they've got your money, the tenants are let run riot with your property. ...
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What agent could do to change your mind?
Been professional and SPOKEN to me instead of 'pinging emails' and avoiding calls. Got the facts straight before they informed me about 'floods' and 'emergency plumbers' - it turned out to be a leak and no bill ever materialised for said emergency plumber. Referred to the tenants as 'the tenants' and not on a 'mates' basis Addressed the numerous breaches of contract directly and immediately with the tenants and informed them that they were infact in breach of their contract! Remember WHO paid them and that the owner DOES have legal rights. Remind the tenants IT IS NOT THEIR PROPERTY and they CANNOT do as they please without permission Teach their staff some manners and learn how to spell.
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Feature review Comments (1) Report abuse Print review
Was this helpful? Yes
By: Area Manager
Sep 09, 2014
View all comments (1)
Dear sir/madam, Thank you for taking the time to write your review regarding the service you received from one of our branches. It is disappointing to read that your experience with us was not as you expected as our aim is always to provide the highest level of customer service to all Clients. We have a dedicated Customer Services Department who will be happy to investigate your concerns further and should you wish us to do this, please contact [email protected] giving y ...

“7 months pregnant and my partner lost his job. We are ......”

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Jan 18,2013
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By: 'Tenant'
Jan 18,2013
1 people found
this helpful
7 months pregnant and my partner lost his job. We are forced to move out of the flat early and in fact leave the country. We are not allowed to speak to our landlord about releasing us from the agreement with 2 months notice. The agents are ...
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“The initial choosing of a flat and signing everything all ......”

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May 09,2012
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By: 'archjsmith'
May 09,2012
2 people found
this helpful
The initial choosing of a flat and signing everything all seemed fine and staff we dealt with in person at both the Purley and Wallington branches seemed lovely (for some reason even though we dealt with the Purley branch for everything we had to trek ...
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By: Disgruntled
Jun 18, 2012
View all comments (1)
Your experience with Andrews and deposits mirrors ours. Once Andrews has your money they seem only to care about their relationship with the landlord. They are unhelpful in providing references re financial probity to new landlords claiming they do not manage properties even when, in our case, they have taken rent six months in advance and know us to be financially sound. I sold a property through Andrews this January but after my 2 year experience as a tenant I would not deal with them again ...

“They are very rude and unprofessional - they confirmed to ......”

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Aug 23,2010
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By: 'mini'
Aug 23,2010
1 people found
this helpful
They are very rude and unprofessional - they confirmed to us they would show us three properties. We live quite far away from Purley and we were running a bit late. When I told them we would be twenty minutes late, they got really aggressive ...
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

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Awards won by Andrews, Purley CR8 2BP



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