“PatheticTerribleUnfriendlyPlease dont use them. DO NOT go through a tenancy ......”
1 Star Review
Aug 29,2014
By:
'Made-a-Mistake'
Aug 29,2014
Branch: Purley, 909-911 Brighton Road
Services: Lettings (as a Tenant)
Would you recommend?: No
Postcode: CR8
Branch: Purley, 909-911 Brighton Road
Lettings (as a Tenant)
Postcode: CR8
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Pathetic
Terrible
Unfriendly
Please dont use them. DO NOT go through a tenancy with Andrews.
I have new to the UK and realize that. However, I have rented before in multiple other countries and have never had an experience even remotely similar to this one.
Pathetic customer handling, threatening every now and then, and so very rigid in their ways. Everything is bent around them or the landlord. No word of flexibility/understanding towards the tenant. as if they are doing a favor to the tenant by offering the apartment.
At the time of tenancy agreement, they offered to do many things, informing utilities and other agencies. However, as soon as the agreement was signed, everything was turned over. Now they dont provide any of the services. the statement from the other colleague is just sidelined. the promise inherent as well.
What agent could do to change your mind?
be professional. if customers dont come to you, you'd be out of business, really soon.
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Thank you for taking the time to write your review regarding the service you received from one of our branches. It is disappointing to read that your experience with us was not as you expected as our aim is always to provide the highest level of customer service to all Clients.
We have a dedicated Customer Services Department who will be happy to investigate your concerns further and should you wish us to do this, please contact [email protected] giving your preferred contact details.
Many thanks,
David Bryant MARLA
Area Manager, London & Surrey