100% sales valuation accuracy
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64% lettings valuation accuracy
64% lettings fee satisfaction
Aug 25,2014
Aug 25,2014
65
people found
this helpful
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I wanted to bring to all Landlords attention, that Smart Move Estate Agent has got a criminal record.
Approached Smart Move in May 2010 to manage my property.
Smart Move Estate Argent unfair withheld all of the deposit money and refused to co-operate with me and my solicitor. They failed to return all the calls made by my solicitor and myself and ignored all our letters. Tenant was evicted out of my property and it was in a state of some considerable damaged upon the tenancy coming to an end and I had to spend in excess of £2,000 in remedying the problems.
I have taking Smart Move Estate Agent to small claim court and I have won the whole of the deposit money.
Also I have provided ample notice of my desire to dispose of Smart Move Estate Agent services and yet despite this they have continued to charge me, in my view without justification. I have issued the tenant with a section 21 notice, giving them at least two months notice to leave, but the tenant ignored the notices. I have also gave Smart Move Estate Agent two months notice that I did not required their service any more and I will manage my tenant until they will be evicted out, Smart Move Estate Agent have ignored all my letters and continued to make charge. I have clearly put them on notice that I no longer want the company to represent me concerning the collection of the rent etc as to my property. I find them reluctance to accept this disappointing and clearly in breach of the recent remarks of the Court of Appeal in the Foxtons Case. I was seeking a refund from them as to commission paid and subsequent to notice terminating they retainer.
I have also took Smart Move Estate Agent to small claim court and unfortunately I have lost the court hearing, because I did not had the evidence showing that the tenant paid Smart Move Estate Agent rent money. Tenant told me that they have paid the rent money to the Smart Move Estate Agent, but tenant refused to provide me the evidence and this is way Smart Move Estate Agent has got the criminal record. Smart owning showed the judge 12 months transactions and lied to the judge and said that they have accept the terminating from me, they never showed the other transactions.
Also Smart Move Estate Agent carried out repairs without letting me know first, and charged me when the item was one year guarantee, Smart Move Estate Agent sent me two invoices, the first one they sent to me was a washing machine invoice and then they changed they mind when I said the washing machine had a one year guarantee and then they said it was a fridge freezer, I also said to them that was also one year guarantee. They refused to give me the receipt; it showed that they have not repaired anything. At the court hearing they had a made up receipt, which was too late.
I have also taken them to small claim court and I have won.
Thats why I want to tell you my story to all the Landlord out there to beware of Smart Move Estate Agent Residential Sales & Lettings 16b The Concourse, Edmonton Green, London, N9 0TY
I find them rude and when they wrote a letter to my solicitor the letters were all mis-spelled, and they wanted to charge me ever letter they wrote to my solicitor.
Approached Smart Move in May 2010 to manage my property.
Smart Move Estate Argent unfair withheld all of the deposit money and refused to co-operate with me and my solicitor. They failed to return all the calls made by my solicitor and myself and ignored all our letters. Tenant was evicted out of my property and it was in a state of some considerable damaged upon the tenancy coming to an end and I had to spend in excess of £2,000 in remedying the problems.
I have taking Smart Move Estate Agent to small claim court and I have won the whole of the deposit money.
Also I have provided ample notice of my desire to dispose of Smart Move Estate Agent services and yet despite this they have continued to charge me, in my view without justification. I have issued the tenant with a section 21 notice, giving them at least two months notice to leave, but the tenant ignored the notices. I have also gave Smart Move Estate Agent two months notice that I did not required their service any more and I will manage my tenant until they will be evicted out, Smart Move Estate Agent have ignored all my letters and continued to make charge. I have clearly put them on notice that I no longer want the company to represent me concerning the collection of the rent etc as to my property. I find them reluctance to accept this disappointing and clearly in breach of the recent remarks of the Court of Appeal in the Foxtons Case. I was seeking a refund from them as to commission paid and subsequent to notice terminating they retainer.
I have also took Smart Move Estate Agent to small claim court and unfortunately I have lost the court hearing, because I did not had the evidence showing that the tenant paid Smart Move Estate Agent rent money. Tenant told me that they have paid the rent money to the Smart Move Estate Agent, but tenant refused to provide me the evidence and this is way Smart Move Estate Agent has got the criminal record. Smart owning showed the judge 12 months transactions and lied to the judge and said that they have accept the terminating from me, they never showed the other transactions.
Also Smart Move Estate Agent carried out repairs without letting me know first, and charged me when the item was one year guarantee, Smart Move Estate Agent sent me two invoices, the first one they sent to me was a washing machine invoice and then they changed they mind when I said the washing machine had a one year guarantee and then they said it was a fridge freezer, I also said to them that was also one year guarantee. They refused to give me the receipt; it showed that they have not repaired anything. At the court hearing they had a made up receipt, which was too late.
I have also taken them to small claim court and I have won.
Thats why I want to tell you my story to all the Landlord out there to beware of Smart Move Estate Agent Residential Sales & Lettings 16b The Concourse, Edmonton Green, London, N9 0TY
I find them rude and when they wrote a letter to my solicitor the letters were all mis-spelled, and they wanted to charge me ever letter they wrote to my solicitor.
What agent could do to change your mind?
They should have accept my terminating, that I have gave them two months notice.Attached Filesnbsp;
Comment on agent fees
They robe me one month rent money.
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7th Mar 2020
reviewed by 'Junior'
16th Feb 2020
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30th Jan 2020
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3rd Sep 2019
reviewed by 'Hanna'
16th Jun 2017
reviewed by 'Cece'
30th Aug 2016
reviewed by 'Mr'
Opening Hours
Address
Smart Move
16b The Concourse, Edmonton Green
Edmonton,London
Greater London
N9 0TZ
0208 3455444
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 100% | 100% | £225,000 | £405,000 |
| Lettings | 64% | 64% | £595 | £1,800 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 7 | 5 | 1 | 1 | 1 | 0 | 0 | 1 | 1 | 1 |
Areas covered
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Mar 07,2020
Mar 07,2020
65
people found
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this helpful
I had let my flat to smart move and I regret every moment. Jessy and his brother s are disgusting peoe, do not trust this company! AVOID...
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Feb 16,2020
Feb 16,2020
54
people found
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this helpful
I would strongly advise people to avoid using smartove!
We have been living in our current property now for nearly a year with our two children and since being in the property we have had numerous problems occur.
The house is riddled with thick green ...
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Jan 30,2020
Jan 30,2020
66
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Looks as if all the 5 star ratings were written by Smart Move themselves (Jessy). The whole family are criminals.
https://www.dailymail.co.uk/news/article-7894885/Vogue-cover-girl-Hanaa-Ben-Abdesslems-new-husband-thug-convicted-vicious-assault.html...
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Nov 16, 2020
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Hi there, I'm going through the exact issues as you have, I'd like you to contact me, if you could contact me on my email which is winniekytang at gmail dot com. Thanks ...
Sep 03,2019
Sep 03,2019
68
people found
this helpful
this helpful
Terrible is an overstatement!! This Smart Move agent needs to be shut down.
Read other bad reviews , literally the same thing happened to me word for word.
I am sure this has happened to many many more people.
DO NOT! I REPEAT! DO NOT USE ...
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Nov 16, 2020
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Hi Hanna, I'm going through the same pain as you are with this agent. I'd like to chat to you further, if you could contact me on this email winniekytang at gmail dot com ...
Jun 16,2017
Jun 16,2017
3
people found
this helpful
this helpful
They are Friendly and reliable easy to talk to and understanding your situation,helpful and caring the do there jobs to the fullest.. I'm happy with everything I got from them. Thanks ðŸ™ðŸ¾...
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Comment on agent fees
Good
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Mar 20, 2018
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Awful service. Keep away if you want to keep your sanity. They will charge landlords extreme charges with no evidence, the tenants are not taken care of. Truly cowboy establishment and require to be investigated.
POOR and a score of minus 5. ...
Aug 30,2016
Aug 30,2016
0
people found
this helpful
this helpful
I would like to thank all the staff at smart move for a very professional service. They has assisted me in purchasing several rental properties over the last 15 years, the portfolio has been managed and run to an excellent standard. I would happily recommend this ...
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Comment on agent fees
Reasonable
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Feb 10,2016
Feb 10,2016
56
people found
this helpful
this helpful
I let my flat to Smart Move, Edmonton Green last 3 years. They never replay my phone call or email. they are biggest liars I have never ever seen in my life.. Most of the staff are liars. Ever three month they charge me for some ...
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What agent could do to change your mind?
VERY BED.Attached Filesnbsp;
Comment on agent fees
VERY BED.
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Nov 16, 2020
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I'm going through the same issues as you are, if you read this can you contact me through this email please:winniekytang at gmail dot com. ...
Mar 10,2015
Mar 10,2015
3
people found
this helpful
this helpful
I chose Smart Move because of word of mouth from local neighbours and colleagues at work. The agents were extremely efficient, not only are they local for me, they were flexible with my appointment times. As I work I had no time to ensure the ...
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Oct 29,2014
Oct 29,2014
3
people found
this helpful
this helpful
I recently bought my house off smart move and i must say i am pleased with the level of service and information i received through them i currently live in the house i bought off them but i will be looking to invest in a ...
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Oct 24,2014
Oct 24,2014
3
people found
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this helpful
I phoned up smart move not knowing what to expect as there are so many agents in the area but i had heard some positive feedback from a few friends of mine so i decided to give them a go, from the initial telephone call ...
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Oct 23,2014
Oct 23,2014
2
people found
this helpful
this helpful
I bought my first property from smart move, the sales manager and team of staff were very welcoming they helped me greatly with my buying procedure as I was not 100% on what to do. I have continued to use the agency since then and i ...
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Oct 22,2014
Oct 22,2014
2
people found
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this helpful
I have used multiple estate agents in the past and none of them have had the same impact as smart move, they have been great in assisting me with my properties and this has led me to drop other agents and confide in smart move ...
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Oct 20,2014
Oct 20,2014
3
people found
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best estate agents in the area! i have recommended a few friends to smart move as they have treated me with the utmost respect over a period of 10 years, long may the partnership continue....
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Oct 08,2014
Oct 08,2014
2
people found
this helpful
this helpful
I recently used Smart Move Estate Agents for the first time to buy a 3 bedroom property, the service was very good, the manager knew what he was doing and helped out a lot. I will rent the property with them soon as well. Thanks you ...
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Oct 08,2014
Oct 08,2014
2
people found
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I have worked with Smart Move Estate Agents on a few of my properties in the Edmonton area, I was extremely pleased with the service I received from their staff and manager (Jessy), who is straightforward and polite to say the least. My last property ...
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Aug 25,2014
Aug 25,2014
65
people found
this helpful
this helpful
I wanted to bring to all Landlords attention, that Smart Move Estate Agent has got a criminal record.
Approached Smart Move in May 2010 to manage my property.
Smart Move Estate Argent unfair withheld all of the deposit money and refused to co-operate with me and ...
read full review
read full review
What agent could do to change your mind?
They should have accept my terminating, that I have gave them two months notice.Attached Filesnbsp;
Comment on agent fees
They robe me one month rent money.
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May 06, 2022
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I'm extremely glad it's my mum's last day having to deal with SMART MOVE in EDMONTON GREEN. Unfortunately, I have to give them a 1 star rather than the ZERO STAR they deserve for poor customer service.Sometime in mid September 2021 , after witnessing the challenges my mum was facing with her tenant and SMART MOVE , I made what I believe was an honest review only to be threatened to remove the post failing which the Manager from the latter threatened to withhold my mum's rental income .
Their ...
Jul 24,2014
Jul 24,2014
68
people found
this helpful
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Approached Smart Move in Feb 2012 to manage my new build flat. The Manager there claimed he could get £1100 per month and all seemed positive. Its worth mentioning I am not a property mogul. This is my home, which I cant afford to live in.
After ...
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What agent could do to change your mind?
The agent - Jessy Lamba, could have dealt with me in a professional and courteous manner throughout the working relationship. He could have sourced decent tenants and not lied about the current market value. He could have not colluded with the tenants to gain a second years commission.Attached Filesnbsp;
Comment on agent fees
The agent lied to me stating that the only price he could get was ‚£1000 per month. This was because the Enfield Housing benefit cap is ‚£1000 pcm and I don't think he realistically advertised or sought working tenants as per my request. They took the annual fees over the first 3 months of the tenancy for year 1. Then in year 2 the agent took 100% of the fees over the first and second month They did not earn any of their fees, they did not conduct proper background checks and did not deal with any neighbour complaints, i had to deal with them myself.
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Feb 10, 2016
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Yes, Are right. I had bed experience with them they are biggest lair. ...
Apr 21,2014
Apr 21,2014
46
people found
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I've been with them for a few years now. Initially it was fine, while they fees were quite high, approximately 12%, when other letting agents can be found for 6, I still went with them because the amount I'd be getting a month were higher in comparison ...
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
No procedure available.
Their manager in my opinion is a habitual liar and it's unfortunate this negative trait seems to have spread throughout his whole team there. Some of the things he failed or neglected to do : securing a deposit from the tenant , communicating the contractual obligations to the tenant & making sure she understood fully , carrying out regular check -ups and inspection of the property. Consequently, my mun not only had a bad experience with the tenant but her property was left in a terrible state and because no deposit was secured from the tenant , we had to cover the cost for the paint job and to remove a lot of items that the tenant left when she moved out.All this could have been avoided had the Manager done his job diligently.
Overally , the Customer service received by my mum was below par and nothing close to what my mum was promised when she initially engaged SMART MOVE. I could go on and on but for today I will end here. I believe there is room for them to do better and improve their service delivery in future.
For anyone who might need further information regarding our experience with SMART MOVE, feel free to contact me .