100% lettings valuation accuracy
33% lettings fee satisfaction
Aug 24,2014
Aug 24,2014
6
people found
this helpful
this helpful
Hodders are the most conspicuous agent in the Chertsey area. Their billboards are everywhere. I rented two properties over 30 months with them and I hardly know where to start.
Anyway, property number one: after complaining of the fact the landlord was still registered as living at the property -a debt collector's visit which required a long negotiation at the front door to persuade him we merely rented the property alerted me to that.I must say that the agent advised me to move as the landlord, 'was difficult'. We were then alerted to the fact that the landlord was claiming Jobseeker's Allowance at the address - discovered after being refused credit. This, we were told, was none of our business and we received notice to quit soon after. Hodders went on to sell the property so clearly the agent remained on friendly terms with the crook.
Of course we should have changed agents but Hodders have a virtual monopoly in the area. We (foolishly) rented another property with them. Although we have no beef with the owners (who were absent, living abroad) we still had the same problem with our deposit, against which ludicrous claims were made. Hodders use an inventory company (Longcross) who are totally in league with them and make claims that take your breath away.
At the second property the check in listed, 'Extensive scratching on the lounge floor (wood). When we left the check out stated exactly the same, and £100 was claimed due to our damage! More ridiculous than that, we were unable to find a professional carpet cleaner, as stipulated by contract, so I called Hodders to offer the cost of cleaning to be deducted from the deposit. Better than that, Hodders said, they could arrange a cleaner, which they did. Two Poles from a cleaning company came, washed the carpets, and we paid £100.
Hodders then insisted that we pay £150 as the carpets hadn't been professionally cleaned. Despite numerous emails pointing out that the carpets had been cleaned by a company sent by Hodders themselves they insisted for weeks that wasn't so.
I refused to accept the reduced offer of my deposit and eventually settled to lose £300 for supposedly not having the place professionally cleaned (it was thoroughly cleaned but I had no receipt to show a company had done it).
What sticks in the craw is that the place had awful damp / water infiltration and Hodders knew this, both from us and previous tenants but did absolutely nothing about it. Rain water rain down the walls and meters of plaster were blackened, The house always had a musty spell and large areas of blackened plaster. When we gave notice to quit they sent in painters and decorators as they wanted to cover up the affected areas with filler and paint to sell the property. Not only was that highly dishonest to any prospective buyer, the sanding of the filler coated the entire house with a film of dust.
Anyway, I have rambled on too much, but please believe me, this company is dishonest, entirely on the landlord's side since they want to either rent or sell, knowing the market is hot. The inventory company dances to Hodders' tune. Others may be the same but beware, they put money before any responsibility for their clients.
Anyway, property number one: after complaining of the fact the landlord was still registered as living at the property -a debt collector's visit which required a long negotiation at the front door to persuade him we merely rented the property alerted me to that.I must say that the agent advised me to move as the landlord, 'was difficult'. We were then alerted to the fact that the landlord was claiming Jobseeker's Allowance at the address - discovered after being refused credit. This, we were told, was none of our business and we received notice to quit soon after. Hodders went on to sell the property so clearly the agent remained on friendly terms with the crook.
Of course we should have changed agents but Hodders have a virtual monopoly in the area. We (foolishly) rented another property with them. Although we have no beef with the owners (who were absent, living abroad) we still had the same problem with our deposit, against which ludicrous claims were made. Hodders use an inventory company (Longcross) who are totally in league with them and make claims that take your breath away.
At the second property the check in listed, 'Extensive scratching on the lounge floor (wood). When we left the check out stated exactly the same, and £100 was claimed due to our damage! More ridiculous than that, we were unable to find a professional carpet cleaner, as stipulated by contract, so I called Hodders to offer the cost of cleaning to be deducted from the deposit. Better than that, Hodders said, they could arrange a cleaner, which they did. Two Poles from a cleaning company came, washed the carpets, and we paid £100.
Hodders then insisted that we pay £150 as the carpets hadn't been professionally cleaned. Despite numerous emails pointing out that the carpets had been cleaned by a company sent by Hodders themselves they insisted for weeks that wasn't so.
I refused to accept the reduced offer of my deposit and eventually settled to lose £300 for supposedly not having the place professionally cleaned (it was thoroughly cleaned but I had no receipt to show a company had done it).
What sticks in the craw is that the place had awful damp / water infiltration and Hodders knew this, both from us and previous tenants but did absolutely nothing about it. Rain water rain down the walls and meters of plaster were blackened, The house always had a musty spell and large areas of blackened plaster. When we gave notice to quit they sent in painters and decorators as they wanted to cover up the affected areas with filler and paint to sell the property. Not only was that highly dishonest to any prospective buyer, the sanding of the filler coated the entire house with a film of dust.
Anyway, I have rambled on too much, but please believe me, this company is dishonest, entirely on the landlord's side since they want to either rent or sell, knowing the market is hot. The inventory company dances to Hodders' tune. Others may be the same but beware, they put money before any responsibility for their clients.
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Latest Reviews
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Opening Hours
Address
Hodders
15 Windsor Street
Chertsey
Surrey
KT16 8AY
01932 562321
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Lettings | 100% | 33% | £1,100 | £1,500 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 1 | 0 | 0 | 3 | 6 | 1 | 0 | 1 | 0 | 5 |
Areas covered
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Oct 25,2022
Oct 25,2022
0
people found
this helpful
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The staff at Hodders exceeded our expectations, they were so knowledgable and efficient and their can-do attitude really stood out. We received an offer within a week following a three month listing with another local agent and couldn’t believe it! We were regularly kept ...
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Jul 18,2022
Jul 18,2022
0
people found
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Incompetent Shambles, I wouldn't let these people run a bath.
My daughter found a third share for her Uni accommodation. This agent took so long and made so many errors that the new tenant had to find alternative housing.
The agent sends Document after document ...
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Jun 04,2021
Jun 04,2021
3
people found
this helpful
this helpful
I had a long telephone conversation last Friday, outlining what I was looking for and the fact I was relocating from the North of England.
I got an email confirming a 3pm viewing time for the property in Chertsey. I drove for 5 hours to view ...
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Mar 24,2021
Mar 24,2021
0
people found
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As a Landlord I have used Hodders Chertsey for some time. Aaron and Adam have always been most helpful and found good tenants. They always inform me when a viewing is going to take place which is very helpful. I always feel they have my ...
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Jan 15,2021
Jan 15,2021
0
people found
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Thank you to Nick and the team for a seamless process in selling our house, Nick also did a fantastic job getting us over the line on exchanging just before Christmas. Would highly recommend....
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Aug 11,2020
Aug 11,2020
0
people found
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Highly recommended - I found the service to go above and beyond from start to finish. Always thinking about what was best for me through the process and really greasing the wheels once the sale was made - despite major interruptions caused by the virus. ...
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Jun 17,2020
Jun 17,2020
0
people found
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We cannot thank Matt and Claire enough for everything they have done for us during our house sale and purchase. We haven't had the easiest experience going through a house move during lockdown but both Matt and Claire where there for us every step of ...
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Apr 14,2020
Apr 14,2020
0
people found
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All the staff were great and dealt with the sale of our property in a very professional and caring way. Thank you all. I will definitly recommend Hodders to everyone....
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Jan 14,2020
Jan 14,2020
1
people found
this helpful
this helpful
We made an offer on a house which was accepted. Then a week later we found the property is still on the market and Hodders called to let us know that someone else has put an offer in, which means we might need to increase ...
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Aug 11, 2020
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(1)
My advice when you make an offer that is accepted is to confirm that it’s taken off the market which you then swiftly follow up with a survey to expedite the process. If you don’t do that the seller will keep it on the market - Also noting that the agent acts on the sellers instructions. ...
Jan 31,2017
Jan 31,2017
6
people found
this helpful
this helpful
The worst agents I've ever used
I was selling my late father in laws house which they seriously undervalued. The guy who I see is now the sales manager was aggressive to me on phone which in hindsight was great because I got another £40.000 and ...
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Comment on agent fees
Very bad
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Jan 23,2017
Jan 23,2017
4
people found
this helpful
this helpful
I was booked in to view a property and when I arrived (having travelled over an hour to get there) they did not have the keys. I said i would wait around in the area for a while for them to get the keys or ...
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Jan 18,2017
Jan 18,2017
5
people found
this helpful
this helpful
Shoddy dishonest estate agents. If you have to deal with them to buy a property then watch your back for their dirty tactics. If you're thinking of selling then I'd recommend you go anywhere else. It appears most others on here have the same view...
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Feb 24, 2019
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This is similar to the experience I had with them. They were very underhand in all their dealings. ...
Aug 24,2014
Aug 24,2014
6
people found
this helpful
this helpful
Hodders are the most conspicuous agent in the Chertsey area. Their billboards are everywhere. I rented two properties over 30 months with them and I hardly know where to start.
Anyway, property number one: after complaining of the fact the landlord was still registered as living ...
read full review
read full review
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May 31,2014
May 31,2014
5
people found
this helpful
this helpful
Hodders are an absolute joke, awful company! Communication is non existent, moved into a property that within 3 months has had to be completely re-wired electrically, due to dangerous c1 faults, a gas leak, water leak, we have damp in the bedrooms and kitchen, the roof ...
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What agent could do to change your mind?
Refund us our money for renting us a house that is absolutely not fit for purpose and shouldn't have been let in the first place!Attached Filesnbsp;
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Mar 05,2014
Mar 05,2014
7
people found
this helpful
this helpful
I had a terrible experience dealing with Hodders. The estate agent was dishonest and lied to try to keep the purchase moving forward. One to avoid!!...
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Aug 08,2013
Aug 08,2013
5
people found
this helpful
this helpful
In the initial days when we put an offer on a rental property we got a lot of attention. There were days when documents were demanded one at a time with phone calls several times a day during the work day. However, when it came ...
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What agent could do to change your mind?
They could have tried to understand my concerns instead of brushing them off and refusing to clarify matters for me. They could also have given me the simple respect of answering my emails within an acceptable time limit without me having to constantly follow up with them.Attached Filesnbsp;
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