Torquay, TQ1
3/5, 20 reviews
40% recommended
100% lettings valuation accuracy
50% lettings fee satisfaction

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“Absolutely unbelievable. I signed up with them in April 2013 where ......”

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Aug 22,2014
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By: 'Annoyed'
Aug 22,2014
4 people found
this helpful
Absolutely unbelievable. I signed up with them in April 2013 where I was promised that they could sell my flat fast to release equity to purchase a new build in time.They set a fee of £3000 +Vat to sell, having already paid out £118.80 listing fee for premium right move to them. I reluctantly agreed to the fees as I was sure that they could keep their end of the deal as they sold it so well. This was the start of my issues. Premium right move never materialised at all during the listing to date, the flat was not really pushed as far as I can assertion, I had 5 viewings in 16 months and one of those was someone they brought to the wrong property. The last viewing had no feedback. Photos we supposed to be redone after work but after 8 months of mentions and reminders they are still the same as before. Decided to withdraw only to be met by what can only be described as rude and unhelpful attitudes where I was told I had to give 2 weeks notice (only nowhere in the terms does it mention this) and the fact they need something in writing. Sent an email to confirm cancellation only to have absolutely no response whatsoever. Watch these cowboys. They only care about the big sell, they are not interested in supporting you as a customer at all.
What agent could do to change your mind?
They could have been polite and understanding, maybe even offered to negotiate on the extortionate 4.5% fee
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Comment on agent fees
More expensive than other agents in the area.
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Latest Reviews

View all Reviews 20
1st Nov 2023
reviewed by 'Damian'
“Appointment cancelled second time in a row to view property. I am cash buyer. Think before using this agent could ......”
29th Mar 2023
reviewed by 'Elle'
“Hiva at connells has been incredible throughout the whole experience, understanding our situation and keeping open communication throughout the process. ......”
22nd Mar 2022
reviewed by 'STEPHEN PRIOR'
“Probably the worst estate agents ever ever ever oin my life so far as a property investor i have bought ......”
9th Nov 2021
reviewed by 'Mario'
“Before the pandemic we are looking for a mortgage advisor, as a first time buyer it is not easy without ......”
2nd Nov 2021
reviewed by 'Peter'
“Everything has gone wrong from start to finish with Connells.We had Tyler come to our house to value it ......”
22nd Oct 2021
reviewed by 'David'
“Thank you for the Excellent services you provide , well pleased . The staff i have met ie. Tyler , Jodie . Hiba , are ......”
Opening Hours
  • Monday: 08:30 - 18:30
  • Tuesday: 08:30 - 18:30
  • Wednesday: 08:30 - 18:30
  • Thursday: 08:30 - 18:30
  • Friday: 08:30 - 18:30
  • Saturday: 09:00 - 17:00
  • Sunday: Closed
Address

Connells
115 Union Street
Torquay
Devon
TQ1 3DW
01803 213 641

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Lettings 100% 50% £405 £1,400
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
1 0 0 4 4 4 3 1 0 3
Areas covered
Services offered
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  • Lettings
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  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
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“Appointment cancelled second time in a row to......”

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Nov 01,2023
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BEN
By: 'Damian'
Nov 01,2023
1 people found
this helpful
Appointment cancelled second time in a row to view property. I am cash buyer. Think before using this agent could cost you the sale of your property...
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“Thank you, Hiva Road...”

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Mar 29,2023
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Hiva
By: 'Elle'
Mar 29,2023
0 people found
this helpful
Hiva at connells has been incredible throughout the whole experience, understanding our situation and keeping open communication throughout the process. She has gone out her way to make sure we view our new forever home and keep this a fun and exciting change, and is ...
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“PROBABLY THE WORST ESTATE AND LETTINGS AGENT EVER...”

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Mar 22,2022
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Laura
By: 'STEPHEN PRIOR'
Mar 22,2022
1 people found
this helpful
Probably the worst estate agents ever ever ever oin my life so far as a property investor i have bought and sold over 50 properties but never ever have i come across such a shambles of a company,took over 1 year to complete a no chain ...
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“High recommended Connells Torquay...”

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Nov 09,2021
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Rob
By: 'Mario'
Nov 09,2021
1 people found
this helpful
Before the pandemic we are looking for a mortgage advisor, as a first time buyer it is not easy without knowledge of the process to buy a house in England because we are from Spain. We went to the bank and another mortgage advisory agency ...
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“Everything has gone wrong from start to finis......”

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Nov 02,2021
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Tyler
By: 'Peter'
Nov 02,2021
2 people found
this helpful
Everything has gone wrong from start to finish with Connells. We had Tyler come to our house to value it so we could sell it. However he didn't value it instead he told us it would be better to auction and that we would NOT ...
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“Thank you for the Excellent services you prov......”

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Oct 22,2021
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Tyler
By: 'David'
Oct 22,2021
0 people found
this helpful
Thank you for the Excellent services you provide , well pleased . The staff i have met ie. Tyler , Jodie . Hiba , are a credit to your business each with their own style Tyler is very proficient . Jodie is as well and makes me laugh . Hiba has extremely ...
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“Connells TORQUAY - UNPROFESSIONAL...”

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May 22,2021
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Harry
By: 'Hooper'
May 22,2021
0 people found
this helpful
Connells TORQUAY......Have contacted them twice about 2 different properties and twice was promised a call back to arrange viewing. Both times we had to chase them up and would get fobbed off with the promise of a call back. Neither time did we ever get ...
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“Poor customer service...”

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May 22,2020
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By: 'Chris'
May 22,2020
3 people found
this helpful
After contacting the staff to book a viewing for a property I was told that we would not be able to view a property because our DIP had just expired and we would need to speak to their morgage advisor before they would let us ...
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“Great team...”

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Mar 16,2020
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Kerys
By: 'Laura'
Mar 16,2020
0 people found
this helpful
I would like to say thank you to the Torquay team, for their professionalism and helpfulness, in particular, Kerys, Scott, Ben & Laura ( but every person on the office had a smile ). They engage their customers as soon as you come through the door. They return ...
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“Had been trying to find a property to rent fo......”

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Nov 30,2019
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Harry
By: 'diane'
Nov 30,2019
0 people found
this helpful
Had been trying to find a property to rent for family for 9 months with no luck. Found most agencies never bothered to call back and not very helpful until we found one with Connells which wasn't suitable but Harry who dealt with us kept looking ...
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“We recently purchased a property marketed by ......”

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Oct 09,2019
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Ben
By: 'David'
Oct 09,2019
0 people found
this helpful
We recently purchased a property marketed by Connells Torquay and have only praise for the professional and friendly way the dealt with us. In particular, Ben and Laura deserve a mention. The did their best throughout to ensure we had access when required and any ...
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“Amazing experience and so supportive all the way through our sale...”

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Apr 26,2019
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Ben
By: 'Andy'
Apr 26,2019
0 people found
this helpful
Amazing experience throughout and all the staff were great so helpful and kept us informed of the progress including chasing solicitor and buyer and really cared about our sale.so quick to find a suitable buyer and managed our expectations...
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Comment on agent fees
Agents fees were competitive
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“Sold...”

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May 30,2018
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Ben
By: 'Pam'
May 30,2018
0 people found
this helpful
I would like to thank Ben Greg and Ryan for the professional way they handled my sale and thoughtful service throughout. Nothing was to much trouble. Thank you....
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“Ben helped me find a tenant , helped with the paperwork ......”

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Oct 25,2017
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BEN
By: 'D.K'
Oct 25,2017
0 people found
this helpful
Ben helped me find a tenant , helped with the paperwork and was easy and friendly to talk to . Ben Pegg was very helpful too . Everything went smooth. I was expecting for problems, but they put me as ease. Thank you .Bens !!!...
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Comment on agent fees
AS EXPECTED
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“Dear Ben & First class teamWe are on the verge of ......”

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Jun 16,2017
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Ben
By: 'PGS'
Jun 16,2017
1 people found
this helpful
Dear Ben & First class team We are on the verge of internet take- overs for all areas of business. Sounds good, but, when things are not quite what they seem, when being misled by third parties stalls everything, when you need a professional team of ...
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Comment on agent fees
Good
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By: Carol Croft
Nov 22, 2017
View all comments (1)
This is the fakest review on Allagents. This office is ‘manned' by children who constantly lie to pacify you. Their level of unprofessionalism is incredible. ...

“What a useless shower this bunch of fools turned out ......”

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Mar 08,2017
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By: 'Steve'
Mar 08,2017
8 people found
this helpful
What a useless shower this bunch of fools turned out to be !! 15 weeks (from accepting offer) to sell a vacant house, with no chain. Had to be constantly pushed and chased for progress, communication was severely lacking in frequency, content, accuracy and truthfulness. Example conversation ...
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Comment on agent fees
I begrudge them every penny of the exorbitant fee for their poor service.
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“Terrible service would not use again or recommend under any ......”

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Feb 02,2016
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By: 'Jade'
Feb 02,2016
2 people found
this helpful
Terrible service would not use again or recommend under any circumstances . Complete sales agents do not care once they have your money, they will not return calls, emails and refuse to except any responsibility once you are in a contract ! AVOID...
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What agent could do to change your mind?
BAD
Attached Filesnbsp;
Comment on agent fees
BAD
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“Disgusting service. I was a new tenant connells the estate ......”

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Dec 10,2014
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By: 'Chris'
Dec 10,2014
2 people found
this helpful
Disgusting service. I was a new tenant connells the estate agents. They took 380 pound fee for reference s! Which they never did!! Flat I rented had no gas no electric and was flooded! Connells said not our problem contact the landlord. 3 weeks later landlord excepted ...
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“Absolutely unbelievable. I signed up with them in April 2013 where ......”

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Aug 22,2014
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By: 'Annoyed'
Aug 22,2014
4 people found
this helpful
Absolutely unbelievable. I signed up with them in April 2013 where I was promised that they could sell my flat fast to release equity to purchase a new build in time.They set a fee of £3000 +Vat to sell, having already paid out £118.80 listing fee for ...
read full review
What agent could do to change your mind?
They could have been polite and understanding, maybe even offered to negotiate on the extortionate 4.5% fee
Attached Filesnbsp;
Comment on agent fees
More expensive than other agents in the area.
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“Absolutely horrific, apparently the service stops when the offer has ......”

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Apr 29,2014
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By: 'Chrisbaxtercoyle'
Apr 29,2014
9 people found
this helpful
Absolutely horrific, apparently the service stops when the offer has been made on your house, we sold our house in torquay through Connells torquay branch hoping for a good, quick, clean sale especially the the large fee they were charging, unfortunately none of which were ...
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

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