33% sales valuation accuracy
33% sales fee satisfaction
100% lettings valuation accuracy
50% lettings fee satisfaction
Aug 22,2014
Aug 22,2014
12
people found
this helpful
this helpful
I recently moved into a rented property via the Chelmsford branch of CM Lettings. The service extended was below par especially post acceptance of my offer.
1) We had agreed on an additional viewing (after my offer was accepted) but when I turned up at the property there was no one around. When I called the office, they mentioned there was a goof up and they didn't really book that time. Luckily the existing tenants were in the property and agreed to let us in, so we managed to have a second view of the property.
2) In my offer, I had specifically asked the property to be cleaned to a professional standard and also have the overgrowth in gardens cleared. Both were agreed to, but when I went into the property neither of this was done!! They asked me to work with the landlord to fix all of these after moving in. They promised me a clean house, but ended up handing over the keys without doing any inspection whatsoever of the property. It was unbelievable.
3) They charge around 200 pounds per adult for doing a background check. But I had to do all the coordination and follow up to get the employment and landlord checks completed. I got an email on Saturday evening saying that they haven't for the landlord checks done as yet and that it needed to be complete by Monday else the property would go back on the market!! I had to take a day off work on Monday to run around my current letting agents (who aren't the best either :P) to get this done. I would've expected CM Lettings to do all this esp after charging me for getting it done!
My experience with CM Lettings has been very bad, and I would personally not recommend them.
1) We had agreed on an additional viewing (after my offer was accepted) but when I turned up at the property there was no one around. When I called the office, they mentioned there was a goof up and they didn't really book that time. Luckily the existing tenants were in the property and agreed to let us in, so we managed to have a second view of the property.
2) In my offer, I had specifically asked the property to be cleaned to a professional standard and also have the overgrowth in gardens cleared. Both were agreed to, but when I went into the property neither of this was done!! They asked me to work with the landlord to fix all of these after moving in. They promised me a clean house, but ended up handing over the keys without doing any inspection whatsoever of the property. It was unbelievable.
3) They charge around 200 pounds per adult for doing a background check. But I had to do all the coordination and follow up to get the employment and landlord checks completed. I got an email on Saturday evening saying that they haven't for the landlord checks done as yet and that it needed to be complete by Monday else the property would go back on the market!! I had to take a day off work on Monday to run around my current letting agents (who aren't the best either :P) to get this done. I would've expected CM Lettings to do all this esp after charging me for getting it done!
My experience with CM Lettings has been very bad, and I would personally not recommend them.
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Opening Hours
Address
cmRENT
23 Duke Street
Chelmsford
Essex
CM1 1HS
01245 - 283 283
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 33% | 33% | £0 | £0 |
| Lettings | 100% | 50% | £625 | £2,900 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 1 | 0 | 2 | 5 | 0 | 0 | 0 | 0 | 0 | 1 |
Areas covered
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Mar 18,2023
Mar 18,2023
0
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After being pushed back for a viewing and subsequent move in, we were presented with a property legally unfit for habitation - requiring us to cancel our move and spend a week getting a refund.
No communication between landlord, letting agent and us.
Property presented ...
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Mar 05,2022
Mar 05,2022
0
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Awful company, have had a leak and heating issue since I have moved in which remains unfixed. They delay and deny constantly leaving my 3 year old and I with no effective heating and a property full of damp. The agents are inhumane, making you feel ...
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Feb 13,2022
Feb 13,2022
0
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Excellent service. Starting from the viewing of the property to the finish of the agreement, everything was on time and very professional....
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Feb 08,2020
Feb 08,2020
2
people found
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When I decided to look for a place to move to, I went to most of the estate agents in Chelmsford sadly non of them were interested in helping me. But things changed when I contacted the ladies at CMRENT. The ladies took it upon ...
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Dec 22,2016
Dec 22,2016
0
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Very knowledgable. Were very helpful and professional and always willing to help and are very honest and up front. Not like the other 'typical' estate agents in town (Chelmsford). Thoroughly recommended....
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Comment on agent fees
Cheaper than the others in the city
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Sep 20,2014
Sep 20,2014
7
people found
this helpful
this helpful
I am glad I read these reviews before I became one of their customers. Me and my partner were very interested in renting one of their properties. We visited their branch in Chelmsford a week ago to ask more about the flat we were interested, ...
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Aug 22,2014
Aug 22,2014
12
people found
this helpful
this helpful
I recently moved into a rented property via the Chelmsford branch of CM Lettings. The service extended was below par especially post acceptance of my offer.
1) We had agreed on an additional viewing (after my offer was accepted) but when I turned up at the ...
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read full review
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Jan 03,2014
Jan 03,2014
9
people found
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this helpful
We have expressed an interest in a number of property's all of which still need to be confirmed with the tenant baring in mind this is since early December. Have expressed concern with dealing with a particular staff member and the response I got was ...
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What agent could do to change your mind?
They could have supplied me with a member of staff who I was happy with and could have taken my enquiries seriously and followed them upAttached Filesnbsp;
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Nov 07,2013
Nov 07,2013
7
people found
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this helpful
Like most people who use CMRent, they were fine when moving in, but when anything needed doing within the property they were pretty useless. The staff are completely incompetent. The problem we're having at the moment (STILL) is that we're not getting our deposit back. ...
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Dec 09, 2013
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Jesus christ Michael. Reading all these reviews and all your comments back, you never seem to take ANY blame for your own company, rather trying to blame the actual tenants. Its not our job to know all the legal ins and outs of tenancy. Thats YOUR job, and to help it be a smooth transition. How about you just hold your hands up and say "Yes we screwed up, I apologise" rather than pathetically trying to blame me for supposedly changing my tenancy. Which I didn't. We agreed for a year initially, t ...
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Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
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