Coulsdon, CR5
4.8/5, 463 reviews
98% recommended
100% sales valuation accuracy
67% sales fee satisfaction
100% lettings valuation accuracy
97% lettings fee satisfaction
Choices Estate & Letting Agents

“I was extremely pleased with the service provided to me ......”

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Aug 22,2014
Minithumbup
By: 'lukesim23'
Aug 22,2014
0 people found
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I was extremely pleased with the service provided to me by choices. I had my property on with a few agents for a couple of weeks and had no success in finding a tennant . appon receiving a letter from Andrew I called choices and he organised for his valuer to meet me the same day and then organised viewing for that afternoon he was very reassuring and bent over backwards to make sure I was happy and for filled his promise to find a Tennant in less than a week I will definatly reccomend them to all my friends.
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Latest Reviews

View all Reviews 463
8th Apr 2022
reviewed by 'SARAH'
“Appalling customer service. No one ever gets back to you. Not even their Director when asked to do so. Admin ......”
29th Dec 2021
reviewed by 'Unhappy Landlord'
“Horrendous service from this estate agency. They take ages to arrange repairs and maintenance, and use contractors who are ridiculously ......”
6th Nov 2020
reviewed by 'Megan'
“Kellie was amazing and was so helpful with finding us our perfect family home. Everything we were looking for she ......”
8th Jul 2020
reviewed by 'Julie'
“Kellie was very helpful and accommodating throughout the process. I was surprised to realise she was a trainee as she ......”
25th Jun 2018
reviewed by 'Richard'
“Rhiannon was very polite and courteous and a great help. She was knowledgeable and able to solve a particular problem ......”
27th Mar 2017
reviewed by 'Alex'
“George was very professional and efficient in all our dealings. Made the move a very smooth process.I would definitely ......”
Opening Hours
  • Monday: 09:00 - 18:00
  • Tuesday: 09:00 - 18:00
  • Wednesday: 09:00 - 18:00
  • Thursday: 09:00 - 18:00
  • Friday: 09:00 - 18:00
  • Saturday: 09:00 - 17:00
  • Sunday: Closed
Address

Choices
115 Brighton Road
Coulsdon
Greater London
CR5 2NG
020 8668 8555

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Sales 100% 67% £137,500 £1,300,000
Lettings 100% 97% £600 £3,800
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
152 4 291 5 1 0 5 0 5 0
Areas covered
  • CR5
  • CR8
  • SM7
Services offered
  • Sales
    •
  • Lettings
    •
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
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Members of
TPOS Lettings TDS SAGEagent
Rankings
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Estate agents
Letting agents
Latest Properties
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Images & Videos
Choices Image 1
Central London, EC2M
Choices ARO Hub, RH6
Coulsdon, CR5
Crawley, RH10
Croydon, CR2
Customer Services, RH1
Horley, RH6
Redhill, RH1

“Appalling customer service....”

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Apr 08,2022
Minithumbdown
By: 'SARAH'
Apr 08,2022
0 people found
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Appalling customer service. No one ever gets back to you. Not even their Director when asked to do so. Admin is chaotic with no clear leadership. They placed a convicted pae******* into our property who was then constantly supervised by the council. We were not ...
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“Horrendous service from this estate agency. ......”

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Dec 29,2021
Minithumbdown
By: 'Unhappy Landlord'
Dec 29,2021
2 people found
this helpful
Horrendous service from this estate agency. They take ages to arrange repairs and maintenance, and use contractors who are ridiculously overpriced. I was given a quote of £4k to fix remedial works on an EICR from their preferred supplier. This seemed excessive, so I arranged ...
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“Kellie was amazing and was so helpful with fi......”

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Nov 06,2020
Minithumbup
By: 'Megan'
Nov 06,2020
1 people found
this helpful
Kellie was amazing and was so helpful with finding us our perfect family home. Everything we were looking for she found us and was always there to answer any questions we had. She reassured us at all times and guided us 100% throughout the renting process. ...
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“Kellie was very helpful and accommodating thr......”

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Jul 08,2020
Minithumbdown
By: 'Julie'
Jul 08,2020
0 people found
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Kellie was very helpful and accommodating throughout the process. I was surprised to realise she was a trainee as she seemed very knowledgeable and professional. I thought she had been in her job for years! Thanks for everything Kellie...
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“Excellent...”

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Jun 25,2018
Minithumbup
By: 'Richard'
Jun 25,2018
0 people found
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Rhiannon was very polite and courteous and a great help. She was knowledgeable and able to solve a particular problem for me very efficiently....
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Comment on agent fees
Very reasonable.
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“George was very professional and efficient in all our dealings. ......”

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Mar 27,2017
Minithumbup
By: 'Alex'
Mar 27,2017
0 people found
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George was very professional and efficient in all our dealings. Made the move a very smooth process.I would definitely use the Coulsdon branch again....
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“the Coulsdon/Caterham staff have been extremely helpful and friendly ......”

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May 17,2016
Minithumbup
By: 'Ms'
May 17,2016
0 people found
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the Coulsdon/Caterham staff have been extremely helpful and friendly over the 5 years that i have been renting from Choices.I hope to stay with Choices when renting in the future....
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Comment on agent fees
Average for the current market
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“Very helpful! Really easy to approach and confident. Answered all ......”

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May 10,2016
Minithumbup
By: 'Shavina'
May 10,2016
0 people found
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Very helpful! Really easy to approach and confident. Answered all my questions and made me feel very comfortable. Easy to get hold of!...
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“I found Holly incredibly helpful when I decided to list ......”

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Apr 15,2016
Minithumbup
By: 'Chantel'
Apr 15,2016
0 people found
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I found Holly incredibly helpful when I decided to list my property to Rent, she gave me an honest valuation explained the process in full and gave me flexibility. I will be using choices again when I purchase another property to rent....
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Comment on agent fees
High, but good for the service.
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“George has been dealing with my property for the past ......”

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Apr 15,2016
Minithumbup
By: 'John'
Apr 15,2016
0 people found
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George has been dealing with my property for the past year now and I don't have a bad word to say about him and the team at choices. Great service, highly recommend him to any landlord....
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Comment on agent fees
Good
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“Josh is good, he tell me about property first. I ......”

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Apr 15,2016
Minithumbup
By: 'Yansen'
Apr 15,2016
0 people found
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Josh is good, he tell me about property first. I like property and good for me! Thank you Josh you are good!...
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“George and the staff at choices have helped me so ......”

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Apr 15,2016
Minithumbup
By: 'Adam'
Apr 15,2016
0 people found
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George and the staff at choices have helped me so much. I hate moving and he made everything so easy for me and my wife, always called back and was a truthful man. Nicest and honest estate agent I've dealt with!...
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Comment on agent fees
Fair
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“George Hawkins has been excellent in letting my property from ......”

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Apr 14,2016
Minithumbup
By: 'Choices'
Apr 14,2016
0 people found
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George Hawkins has been excellent in letting my property from start to finish, i really could not have asked more in respect to customer service, communication at all times and professionalism. He personally has overseen this letting and been most helpful and has made sure ...
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Comment on agent fees
The fees are good.
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“Jennifer was very helpful and always available to deal with ......”

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Apr 14,2016
Minithumbup
By: 'samcash'
Apr 14,2016
1 people found
this helpful
Jennifer was very helpful and always available to deal with any questions or queries I had. Brilliant phone manner and more proactive as opposed to reactive. Was a pleasure to work with from start to end....
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Comment on agent fees
good
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“I was extremely impressed by Katie's friendly and approachable manner. ......”

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Feb 29,2016
Minithumbup
By: 'SashaN'
Feb 29,2016
0 people found
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I was extremely impressed by Katie's friendly and approachable manner. She was very informative and helped me and my partner through our best options from start to finish, helping us find our perfect first family home...
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Comment on agent fees
Good
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“Joshua was very helpful in finding the perfect property for ......”

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Feb 29,2016
Minithumbup
By: 'Gavin'
Feb 29,2016
0 people found
this helpful
Joshua was very helpful in finding the perfect property for me and my girlfriend, he listened to what we wanted and he negotiated with the landlord on the rent and now we have moved in and are very happy!...
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Comment on agent fees
Good
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“Katie made the whole process very easy and I trusted ......”

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Feb 28,2016
Minithumbup
By: 'Little'
Feb 28,2016
0 people found
this helpful
Katie made the whole process very easy and I trusted her guidance every step of the way. She really went the extra mile for us!...
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“Katie was exceptionally helpful and friendly, making the whole process ......”

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Feb 25,2016
Minithumbup
By: 'Georgia'
Feb 25,2016
0 people found
this helpful
Katie was exceptionally helpful and friendly, making the whole process simple from start to finish. I would recommend to friends most definitely....
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Comment on agent fees
Good
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“Katie is personable and helpful and when she didn't know ......”

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Feb 23,2016
Minithumbup
By: 'NorthPoint'
Feb 23,2016
0 people found
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Katie is personable and helpful and when she didn't know an answer would find out. The whole process was reasonably smooth and realtively easy. Well done Choices, thanks Katie! :)...
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Comment on agent fees
Reasonable enough.
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“Both George and Josh were very nice providing excelled service ......”

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Feb 03,2016
Minithumbup
By: 'Ms'
Feb 03,2016
0 people found
this helpful
Both George and Josh were very nice providing excelled service from updates, emails, arrange viewing and most of all they new what they were doing....
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Comment on agent fees
Good
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“George is very enthusiastic and is always very helpful. He ......”

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Feb 02,2016
Minithumbup
By: 'Alan'
Feb 02,2016
0 people found
this helpful
George is very enthusiastic and is always very helpful. He is happy to answer any questions at any time of day. He always returns phone calls and if he does not know the answer he finds out and will ALWAYS calls you back. George is ...
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Comment on agent fees
About riht
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“When i went to choices to find a poperty, Joshua ......”

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Jan 29,2016
Minithumbup
By: 'Aaliyah'
Jan 29,2016
0 people found
this helpful
When i went to choices to find a poperty, Joshua was very helpful and supportive and was also very pleasant. He gave great customer service and made me feel very comfortable with his help....
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Comment on agent fees
Good
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“Josh has been extremely helpful in helping us find out ......”

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Jan 20,2016
Minithumbup
By: 'Lottielambert'
Jan 20,2016
1 people found
this helpful
Josh has been extremely helpful in helping us find out new home. He also sorted out a few teething problems once we moved in. I'm very pleased with the service he provided...
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Comment on agent fees
The fees are high but this is the same at all agencies
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“I chose to use choices originally because they seem to ......”

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Jan 18,2016
Minithumbup
By: 'C'
Jan 18,2016
0 people found
this helpful
I chose to use choices originally because they seem to let a huge amount of properties in the area. Then I met Tabatha and she confirmed it was the correct choice. They let the property in a fair time scale and I am most happy ...
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“Great service, very polite. Does what he says and gets ......”

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Jan 15,2016
Minithumbup
By: 'Liam'
Jan 15,2016
1 people found
this helpful
Great service, very polite. Does what he says and gets the job done. He's been a great help for my property search, Liam...
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Comment on agent fees
Good
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“Joshua Mitchell was extremely helpful in finding me the perfect ......”

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Jan 14,2016
Minithumbup
By: 'Rosie'
Jan 14,2016
0 people found
this helpful
Joshua Mitchell was extremely helpful in finding me the perfect property for my situation and very proactive. He answered all my questions quickly and efficiently. He also had a great friendly comforting voice (which is really reassuring). Would recommend choices to all of my friends ...
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Comment on agent fees
Good
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“The service that I received from Joshua was outstanding I ......”

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Jan 12,2016
Minithumbup
By: 'Tyler'
Jan 12,2016
0 people found
this helpful
The service that I received from Joshua was outstanding I would highly recommend him to my friends and family. He was very proactive and went out of his way to make sure I got the property....
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“I used choices in coulsdon for the first time last ......”

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Jan 12,2016
Minithumbup
By: 'Caron'
Jan 12,2016
0 people found
this helpful
I used choices in coulsdon for the first time last year ,and my first contact was with Joshua , I thought his customer relations was outstanding ,he was always available on phone with any queries Or questions I had (a great help ) and made the whole ...
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Comment on agent fees
This agents fees I found were competitive with other rental companies
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“I contacted Choices Coulsdon for a property to rent; even ......”

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Dec 23,2015
Minithumbup
By: 'Elena'
Dec 23,2015
0 people found
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I contacted Choices Coulsdon for a property to rent; even if that property was not available, Joshua helped me contacting immediately the branch in Sutton, and arranging a viewing for a nearby nice property. Then called to check how the viewing was; so...
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“good co for letting George introduced himself and found a ......”

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Dec 23,2015
Minithumbup
By: 'george'
Dec 23,2015
1 people found
this helpful
good co for letting George introduced himself and found a tenant very quickly.I would recommend this co to others. George informed me periodically of the viewings and kept me informed at all times Thank You George....
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Comment on agent fees
will comment on this section after 9 months of letting !
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

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Last updated at 4:58 PM 06/01/2016 by allAgents

Awards won by Choices, Coulsdon CR5 2NG



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Choices

Branch - Coulsdon, CR5

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