0% lettings valuation accuracy
0% lettings fee satisfaction
Aug 22,2014
Aug 22,2014
4
people found
this helpful
this helpful
This agency is abusive in its practices. We rented a house from them, a lovely house, and right off at the beginning, something felt odd. They asked for too much information, the process of signing the contract took weeks, they refused to accept papers from the University that are meant to be delivered digitally and instead accepted copies that had in big chunky letters saying they were not valid. But because the house was really nice, we decided to keep giving them the information and we finally managed to sign for the house.
It started with the apparent state of the house and the real state of the house. As students, we didn't know what to look for during a check-in assessment so when they came to assess the house, to us everything looked fine and we signed the paper. As soon as we started living there, we noticed that things weren't quite as all right as they seemed at the beginning. The first time we flushed a toilet, we noticed that the pipes were clogged, some bits of furniture that seemed all right had been made to only look like they were all right and they either "fell" from their precarious place or downright refused to work (cabinet doors that had broken hinges). Along with all of this, they made a mistake delivering our keys and because we had signed the initial document saying we received the keys they spent the whole year trying to charge us for an additional key, even when their own photos showed that the key wasn't in the package they sent.
We tried to cope, kept in touch trying to get everything sorted and fixed. They sent a person to fix the pipes, tried to charge us for the job and we fought back because it was already blocked before we moved in. We managed to win this one but not without losing our time.
The cherry on top was the check-out process. They were so incredibly thorough, it almost seemed like they already knew the problems with the house. They checked every nook and cranny and charged absolutely everything to us, lots of things that were already like that when we got the house. From a deposit of 2400 pounds, we were left with 500 to divide among us all and we're still fighting it. So far, they offered to return £35 because they realised they couldn't actually charge things that WERE on the check-in, but do yourself a favour and stay away from this company.
They will overcharge you and bully you into paying them and all because they assume you're a student that can't/doesn't know how to defend yourself and they take advantage of that.
It started with the apparent state of the house and the real state of the house. As students, we didn't know what to look for during a check-in assessment so when they came to assess the house, to us everything looked fine and we signed the paper. As soon as we started living there, we noticed that things weren't quite as all right as they seemed at the beginning. The first time we flushed a toilet, we noticed that the pipes were clogged, some bits of furniture that seemed all right had been made to only look like they were all right and they either "fell" from their precarious place or downright refused to work (cabinet doors that had broken hinges). Along with all of this, they made a mistake delivering our keys and because we had signed the initial document saying we received the keys they spent the whole year trying to charge us for an additional key, even when their own photos showed that the key wasn't in the package they sent.
We tried to cope, kept in touch trying to get everything sorted and fixed. They sent a person to fix the pipes, tried to charge us for the job and we fought back because it was already blocked before we moved in. We managed to win this one but not without losing our time.
The cherry on top was the check-out process. They were so incredibly thorough, it almost seemed like they already knew the problems with the house. They checked every nook and cranny and charged absolutely everything to us, lots of things that were already like that when we got the house. From a deposit of 2400 pounds, we were left with 500 to divide among us all and we're still fighting it. So far, they offered to return £35 because they realised they couldn't actually charge things that WERE on the check-in, but do yourself a favour and stay away from this company.
They will overcharge you and bully you into paying them and all because they assume you're a student that can't/doesn't know how to defend yourself and they take advantage of that.
Comment on agent fees
The house was made to look like it was worth the fees charged but it had many structural problems. The administration fees are also abysmal for the area. We changed our lettings agency this year and everything was not only cheaper but also a lot faster.
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Latest Reviews
22nd Aug 2014
reviewed by 'SayNoToMartinAndCo'
1st Aug 2014
reviewed by 'Never'
2nd Jul 2012
reviewed by 'dk18670'
Opening Hours
Address
Martin & Co
23 Watling Street
Canterbury
Kent
CT1 2UA
01227 455 717
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Lettings | 0% | 0% | £675 | £2,400 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 0 | 0 | 0 | 3 | 0 | 0 | 0 | 0 | 0 | 0 |
Areas covered
Services offered
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- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Aug 22,2014
Aug 22,2014
4
people found
this helpful
this helpful
This agency is abusive in its practices. We rented a house from them, a lovely house, and right off at the beginning, something felt odd. They asked for too much information, the process of signing the contract took weeks, they refused to accept papers from ...
read full review
read full review
Comment on agent fees
The house was made to look like it was worth the fees charged but it had many structural problems. The administration fees are also abysmal for the area. We changed our lettings agency this year and everything was not only cheaper but also a lot faster.
Was this helpful?
Yes
Yes
Aug 01,2014
Aug 01,2014
1
people found
this helpful
this helpful
Our dealings with staff at this branch from start to finish of our tenancy have been terrible. Firstly, from missed appointments, to avoidance of managing the property, and trying to claim expenses for every little detail - it is no wonder that this agency's rank ...
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Comment on agent fees
From thin air!
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Jul 02,2012
Jul 02,2012
4
people found
this helpful
this helpful
These people expect the rent to be paid on the dot every month without any tolerance for 1 working day. If they don't receive it then they start hassling you SEVERAL times a day chasing the rent payment. Someone should explain to them that rent does ...
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What agent could do to change your mind?
Totally inept!Attached Filesnbsp;
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Mar 10, 2013
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(2)
Totally agree your point! These people probably never been to university and have no idea how student loan works. They would not give you one single extra day and charge you ridiculous amount of money if your payment was delayed. Firstly, they fine you with a "late penalty charge" of 30 pounds, then they charge you 15 pounds each for EVERY call and letter they sent to you in addition to the 2 pounds you'll be paying them per day after the payment day. They value money more than anything, have ab ...
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
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