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“Unreliable, untrustworthy, cunning and incompetent letting agent (Epsom branch) who ......”
Aug 22,2014
Aug 22,2014
8
people found
this helpful
this helpful
Unreliable, untrustworthy, cunning and incompetent letting agent (Epsom branch) who tried to rip off the tenant and the landlord.
By the name of administration charge they deceptively collected money from the tenant as checkout fee, drafting the tenancy agreement etc. Despite the landlord clearly indicating verbally and in writing and agreeing that he will be supplying the tenancy agreement and will be carrying out the checkin and checkout using his own inventory clerks. This was tenant introduction service only. They were also trying to sell me their inventory clerk service for a fee stating that their clerk is cheap. I didn't accept the service.
Luckily the tenant is in legal profession who studied everything in detail and noticed that he needs to pay the checkout fee to the landlord as per tenancy agreement. He discussed with me and explained that the agent has already collected the checkout fee and the agreement free. So both challenged the Lettings Manager for Epsom branch, who eventually refunded about £175 to the tenant. During the discussion to my disbelieve, she told me that its a standard practice and this is how they make up some of their profits.
Also, It took 15 days for them to transfer the first rent to me despite several emails and telephone calls. Luckily, on my insistence the deposit was paid into my account directly by the tenant. If not, I would have struggled to meet my legal obligation to place the deposit in the DPS scheme.
I will never ever use these unprofessional and deceptive organisation.
By the name of administration charge they deceptively collected money from the tenant as checkout fee, drafting the tenancy agreement etc. Despite the landlord clearly indicating verbally and in writing and agreeing that he will be supplying the tenancy agreement and will be carrying out the checkin and checkout using his own inventory clerks. This was tenant introduction service only. They were also trying to sell me their inventory clerk service for a fee stating that their clerk is cheap. I didn't accept the service.
Luckily the tenant is in legal profession who studied everything in detail and noticed that he needs to pay the checkout fee to the landlord as per tenancy agreement. He discussed with me and explained that the agent has already collected the checkout fee and the agreement free. So both challenged the Lettings Manager for Epsom branch, who eventually refunded about £175 to the tenant. During the discussion to my disbelieve, she told me that its a standard practice and this is how they make up some of their profits.
Also, It took 15 days for them to transfer the first rent to me despite several emails and telephone calls. Luckily, on my insistence the deposit was paid into my account directly by the tenant. If not, I would have struggled to meet my legal obligation to place the deposit in the DPS scheme.
I will never ever use these unprofessional and deceptive organisation.
Comment on agent fees
Not worth paying any penny as they tried to deceive the tenant and their behaviour was unprofessional.
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Latest Reviews
5th Jan 2015
reviewed by 'Mr'
28th Oct 2014
reviewed by 'K'
22nd Oct 2014
reviewed by 'Patricia'
17th Oct 2014
reviewed by 'Jacquie,'
9th Oct 2014
reviewed by 'Lizzie'
22nd Aug 2014
reviewed by 'Landlord'
Opening Hours
Address
Aston Mead
Waterloo House, 1A Waterloo Road,
Epsom
Surrey
KT19 8AY
01372 727071
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 100% | 100% | £215,000 | £470,000 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 0 | 1 | 0 | 0 | 3 | 0 | 2 | 0 | 0 | 0 |
Areas covered
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Jan 05,2015
Jan 05,2015
0
people found
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Luke,Rob and Jess were an absolute pleasure to work with in selling our property. They all went over and above what my expectations were from them and were by far the best agents to use. a
I would recommend this branch to anyone looking ...
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Oct 28,2014
Oct 28,2014
0
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I was really pleased with all of the help and support that I received from the team at Aston Mead on purchasing my house and Jessica in particular. She really did go the extra mile, keeping me informed from my offer, right the purchase process ...
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Oct 22,2014
Oct 22,2014
0
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All members of the team - Robert, Jessica and Luke were hard working and professional at all times, and were also extremely nice to deal with. Our sale went through smoothly and quickly and we were kept informed of progress and had a very satisfactory ...
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Comment on agent fees
We felt the 1 per cent fee was fine.
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Oct 17,2014
Oct 17,2014
0
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The sales team at Epsom were always friendly but professional and ready to help with any query. Luke kept me informed of progress and resolved any queries/issues that arose - even after I had moved in....
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Oct 09,2014
Oct 09,2014
0
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Thank you to luke for working so hard, chasing buyers and solicitors for us and always keeping us up to date with the situation
Lizzie && Sam Patel...
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“Unreliable, untrustworthy, cunning and incompetent letting agent (Epsom branch) who ......”
Aug 22,2014
Aug 22,2014
8
people found
this helpful
this helpful
Unreliable, untrustworthy, cunning and incompetent letting agent (Epsom branch) who tried to rip off the tenant and the landlord.
By the name of administration charge they deceptively collected money from the tenant as checkout fee, drafting the tenancy agreement etc. Despite the landlord clearly indicating ...
read full review
read full review
Comment on agent fees
Not worth paying any penny as they tried to deceive the tenant and their behaviour was unprofessional.
Was this helpful?
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
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